Soundworld

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I understand Michelin's point of view that since I no longer have the tires, I cannot file a claim under their rules, but I am still quite dismayed. Two Michelin tire dealers (*** Hyundai of *** MA, and *** of *** MA) provided misdirection to me, either because they did not know the rules, or, perhaps more likely, did not want to spend any time filing warranty paperwork. *** told me to contact Michelin directly. *** told me to contact the original car dealer. As a customer, I would expect to get truthful, correct information when purchasing tires. I do not deal with tire manufacturers or car repair on a daily basis, and thus I am the person least likely to know Michelin's full rules in this scenario. It seems to me that, as written, the rules are set up to make it close to impossible for a customer to execute the warranty. Even if I had known that I needed to force the issue prior to the sale (which I didn't), if *** had told me that they would not honor the warranty, then I would have been stuck, as my car was not legal to drive. It would not have been worth paying to TOW my car to a compliant Michelin dealer in order to have a chance that they would actually honor the agreement.In any event, I would appreciate at least a good faith gesture from Michelin that indicates that they truly honor their warranties
Regards,
*** ***

Tell us why he May 23, 2016Revdex.com of Upstate South CarolinaAttention* *** ***North Church Street, Suite CGreenville, SC 296-2149 *** *** * *** *** *** *** **
*** *** *** Dear *** We received your email regarding Mr*** *** submitted on 5/11/2016, ** * *** and our case number of ***, and appreciate the opportunity to follow up and respond We spoke to *** *** and advised under the terms and conditions of the warranty she was due a 53% charge on the tires due to wear on * *** tires that carries 90,mile tread life warranty*** *** received 48,miles on the tires We offered a 50% charge on the tires which benefits her even beyond the warranty. We advised her that her tires need to be replaced due to wear and hope she will take advantage of the offer Sincerely, *** *** *** ***Michelin North America re

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** I did return to the dealer *** and I was told that *** had again entered the information about the tier in the system and the information was available to Michelin.Last Saturday I spoke again to Michelin and confirmed that the tires were examined at the dealerMichelin promised that they would get back to me with a resolution but one week later and neither the dealer nor Michelin got back to me.My complaint is not just about warranty but also customer service and bad faith and fair dealing.Please note that the tires were examined at *** and the inspection was noted in the *** system and given to Michelin according to ***.Sincerely,*** *** ***

September 10, 2015Revdex.com of Upstate South CarolinaAttn: *** ***North Church Street, Suite CGreenville, SC 29601-2149RE: *** *** *** Revdex.com ID#: *** Michelin File #: ***Dear ***We received your email regarding *** *** *** dated August 26th,
and appreciate the opportunity to respond.We reviewed his complaint and the inspection information provided by *** at *** *** on August 25, which indicated the rear tires had been damaged due to brake lockThis is not considered a defect with the tire and nothing is due under the Michelin Limited WarrantyHowever, Michelin extended to *** *** 40% discount as a goodwill gesture back into Michelin replacement tires. We can hold this offer open for days or until September 25, Sincerely, *** ***Michelin Executive Response Team

stated in the letter about competitors tires, we purchased MORE Michelin tiresAlso, Michelin want us to take tires BACK to discount tire store, sure we will do thatIn agreeing to do this, we must state that Michelin tire company had treated us as if WE wanted something from them that we were not due! That truly is not the case at allThe tires were defect just like the recall that I print out in the complaint and they will not own up to itWe are people who always pay for what we want, but also want what we pay for.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and as long as I receive a check for 70% of the replacement costs as discussed with Greg with Michelin, I will consider this case closed. Greg said it will take 3-weeks for check to process. I had tires installed today and cost was $906.60. Immediately upon arriving home I emailed a scanned copy of receipt from service center as required. I have also attached a copy to this response. I reserve the right to resubmit complaint or continue this complaint should I not receive check as discussed with Grep at Michelin
Regards,
*** ***

***, After reviewing Mr***'s case (Case Number ***) in our system, we found that this was a Damage Claim handled directly my our Consequential Damages Department. This is a department within our Legal Group. The following letter was sent to Mr*** from our Legal
Department, Consequential Damages Manager. This was their final inspection and conclusion on the claim and we cannot make any additional decisions outside of this
June 29, 2017Mr*** ***
*** * *** Rd***, AZ 85254 Dear Mr***,
We have recently
completed our inspection of your ***
BFGoodrich Rugged Terrain T/A tire and would
like to advise you of those findings at this time.
Examination of the tire, DOT #***, has revealed a
radial break through the casing in the crown area from DOT mid sidewall to NON
DOT shoulder at (using the DOT# as a reference point at 12:00)The tread
and all steel belts are detached and missing in this area exposing the radial
casing pliesThis indicates the tire, at some point in time, struck an unknown
object or obstruction with sufficient force, splitting the inner liner, allowing
air to infiltrate into the casingAs the tire remained in service, the air
infiltration progressed, ultimately causing a tread
detachment.Since the subject tire was damaged due to
an impact break and shows no indication of a material or workmanship condition,
we feel that Michelin is in no way responsible for any damages that may have
been incurred and must respectfully deny your claim Since our
storage space is limited, we will dispose of the tire unless we hear from you to
the contrary within days from the date of this letter
Sincerely,
Ritch
T***
Consumer Claims
Manager 864-***

Revdex.com,
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com of Upstate South CarolinaAttn: Cindy R***North Church StreetSuite C Greenville, SC 29601-RE: *** ** ***Revdex.com ID#: ***Michelin File #: *** Dear Cindy We received your email regarding *** ** ***, and appreciate the opportunity to respond
We are sorry that Mr***, did not receive his $Reward Card due to his mail not being forwarded to a new address. We understand his disappointment.A check in the amount of $has been requested and will be mailed to the address you providedCindy, we also sent the customer an e-mail with this informationWe asked that he please allow weeks for processing. The check will be valid for up to days from the date issued.Sincerely,Evelyn W.Michelin North AmericaExecutive Response Team

March 23,
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normaltext-autospace:none">
Revdex.com of Upstate South Carolina
*** *** ***
North Church Street, Suite C
Greenville, SC 29601-
*** *** ***
*** *** ***
*** *** ** ***
*** ***
We received your
email regarding *** *** *** and appreciate the opportunity to respond
We reviewed the
circumstances with *** *** tiresOur records indicate that we were
initially notified on 9/16/of alleged peeling and chunking of the tires
We requested at that time the vehicle be presented to an authorized Michelin
tire dealer for a tire inspection
On 9/17/we
were contacted by *** *** and provided the inspection details of the
tires We extended a 60% discount on
replacement Michelin tiresOur offer of 60% discount was greater than the
prorated adjustment per the warranty*** who spoke for *** ***,
rejected the offer and wanted free tires which we advised her at the time we
could not do given the usage received from the tires
We were contacted
again by *** *** on 1/9/Based upon new inspection information and
additional wear to the tires, a new offer of 24% discount on tires and 30%
discount on the other tires was extendedWe provided an authorization code
to *** *** for the creditEvidently, *** *** did not accept the
offer at the time
If *** *** still has the tires on the *** ***, then we would be willing to
review the condition of the tires again to see what would be due under the
terms of the warranty Michelin Consumer
Care can be reached at ***
Sincerely,
***
Michelin Executive Response Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
It is winter in ** PA I did the runaround with Michelin for over a week while driving on bald tires They told the person at *** over the phone that all they would offer me was $off of $tires Their tires did not hold up anywhere close to the year -60,mile warranty, so there was no way I was going to replace the ruined tires with their *** ** *** tires again for $a tire, and I couldn't wait around for weeks or months in winter for them to get themselves together before I replaced my tires I have listened to *** messages, and I haven't called back because I refuse to get upset about this again He has given me every excuse in the book as to why his *** tires didn't hold up He told me *** *** aren't meant for winter driving I drove my car for THREE MUCH WORSE WINTERS with *** *** *** tires before they wore outHe and *** blamed the alignment, and yet I had the alignment checked when I had the new tires that replaced the Michelins put on, and I was told everything was within specs I am sick and tired of dealing with Michelin and their excuses They claim their tires are SIX YEAR - 60,mile tires I didn't even have them on my car SIX MONTHS or for SIX THOUSAND miles They need to honor their warranty, and since they instead chose to give me a runaround, I did go with a competitor's tires After trying to work with them for over a week during hazardous road conditions on THEIR BALD TIRES, I feel I had the right to do this and should be compensated with cash.
Regards,
*** ***

Hi ***! The following is the letter that was sent to the consumer regarding this tire and the vehicle damage. October 18, Mr*** *** *** *** Dr*** *** ***, TX 76182-7523 Dear Mr***, We have recently completed our inspection of
your *** Michelin *** *** tire and would like to advise you of those findings at this time. Examination of the tire, DOT #***, has revealed a radial break through the casing in the crown area from Mid DOT sidewall to NON DOT sidewall at 5:(using the DOT# as a reference point at 12:00)The tread and all steel belts are detached and missing in this area exposing the radial casing pliesThis indicates the tire, at some point in time, struck an unknown object or obstruction with sufficient force, splitting the inner liner, allowing air to infiltrate into the casingAs the tire remained in service, the air infiltration progressed, ultimately causing a tread detachment.Since the subject tire was damaged due to an impact break and shows no indication of a material or workmanship condition, we feel that Michelin is in no way responsible for any damages that may have been incurred and must respectfully deny your claim Since our storage space is limited, we will dispose of the tire unless we hear from you to the contrary within days from the date of this letter Sincerely, Ritch T***Consumer Claims Manager 864-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

January 29,
Revdex.com of Upstate South Carolina
North Church Street, Suite C
Greenville SC 29601-
Attention: Cindy R***
RE: Consumer: *** ** ***
Revdex.com ID# *** Michelin File # *** Dear Cindy,
We received your email regarding Mr***
***’s complaint and appreciate the opportunity to respondWe contacted *** *** at *** *** Road in *** *** AZ and coordinated the upfront discount of full credit on the four (4) replacement *** tires for his Nissan truckOur discount will only be on the price of the *** or Michelin replacement tiresMr*** will be responsible for the all the other charges such installation, taxes, other services, etcat the time of purchaseThis offer will be held open for weeks or until February 13, His contact at *** *** is SteveWe spoke with Mr*** on January 29, and he accepted the above offer
Sincerely,
Gregg
Executive Response Team
Michelin North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I will accept the response when I receive the checkI am cautious this time because I was told last time that payment will be made and it wasnt.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Michelin Tire has not resolved my complaint My request is to simply pay for the cost of repairs to my vehicle as well as the replacement tire I'm attaching copies of the original request and invoices
Regards,
*** ***

Better Business of Upstate CarolinaAttn: *** ***North Church Street Suite CGreenville, SC 29601*** *** *** ***Dear ***We received your email regarding Mr*** *** and appreciate the opportunity to respond.We have contacted Mr*** *** about his tire
concerns for warranty (Our Standard Manufacturer's Limited Warranty covers defects in workmanship and materials for the life of the original usable tread, or for years from date of purchase, whichever occurs first)We discussed with the dealer, *** *** about the tire's condition and they could not fully determine if the flat tire was due to workmanship or from a road hazardSo, with the inspection results been inconclusive, we agreed to a 75% reimbursement on the new Michelin replacement tireMr*** *** was happy with our offer and he accepted.Sincerely,
***Michelin Executive Response TeamTell us why here

June 29, Revdex.com of Upstate South Carolina *** *** *** North Church Street, Suite C Greenville, SC 29601- *** *** *** *** *** *** *** *** ** *** *** *** We received your email regarding *** *** and
appreciate the opportunity to respond. We reviewed the circumstances with *** *** tires. Our records indicate that we were initially contacted, by *** ***, via phone on 6/13/2016. During the conversation, he stated that he has experienced (2) two flat tires and is concerned about a recall. At that time, we asked that *** *** take the vehicle to an authorized Michelin dealer for an inspection of the tires On 6/14/16, we once again received contact via phone by *** ***. Again, he expressed concern about his tires being under recall. *** *** provided us with the DOT code on one of his tires. This tire was not under our safety recall. During this call, *** *** mentioned that he has damaged to his rims, allegedly caused by the tires losing air and coming out of service. *** *** advised the representative that he does not have all of the removed tires available *** *** was advised in order to file a claim for damages to his rims; the tires must be available for inspection by our Liability group. He was also advised that the warranty is non-transferrable and since this was a pre-owned vehicle, that came equipped with the tires, there is no warranty on the tires On 6/29/16, I placed another call to *** *** to further discuss his concerns. Again, I explained that in order to file for damages he must have the tires available for inspection. *** *** advised us that he still has one tire in his possession. I advised him to have that tire inspected by an authorized Michelin dealer and to have the dealer contact us with that inspection. Once we have the inspection we can determine what assistance can be provided under our Goodwill Concession Program Sincerely, *** *** *** *** Michelin North America

August 8,
Revdex.com of Upstate South Carolina
North Church Street, Suite C
Greenville SC 29601-
Attention: *** ***
RE: Consumer: *** ***
Revdex.com ID# ***
Michelin File # ***
Dear ***,
We received your email dated July 28, regarding Mr
*** ***’s complaint and appreciate the opportunity to respondWe contacted Mr*** and he still had not
received the $refund that was set up by Michelin through the distributor
and servicing dealer. We apologized to
Mr*** for the delay and advised in order to avoid any further delay
through the distributor and the servicing dealer network, Michelin will make an
exception in the warranty process and send him a check directly for
$175.00. Advised this will take
approximately 3-weeks to happen given the time for check processing and
mailing. He was good with this
resolution
Sincerely,
Gregg
Executive Response Team
Michelin North America

Dear *** We received your email regarding Mr. *** and appreciate the opportunity to respond. We reviewed the circumstances with Mr*** tires. Our records indicate that we were initially contacted, by Mr*** via email on 6/8/2016. In
the email, he stated that he was experiencing cracking on the sidewalls of his Michelin *** *** ***. Mr*** asked for instructions on having the tires replaced under the warranty A representative from Consumer Care sent a reply email on 6/9/16. In this email, Mr*** was instructed to take his vehicle to an authorized Michelin dealer, or his selling retailer, for an inspection of the tires. The representative also explained that if the dealer found the tires needed to be replaced, they have full authority to do so under the terms of the warranty. Upon receiving your email, we have made several attempts to contact *** *** via the telephone number provided. Two voicemails were left, asking for Mr*** to return our calls, on 6/20/and 6/21/16. At this time, we have not received a call back from Mr*** Sincerely, *** *** *** ***Michelin North America Tell us why here