Soundworld

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com of Upstate South CarolinaAttn: [redacted] North Church StreetSuite C Greenville, SC 29601-2149RE: [redacted] Revdex.com ID#: [redacted] Michelin File #: [redacted] Dear *** We received your email regarding [redacted] 's response to our offerWe are sorry that Mr [redacted] does not feel our offer is acceptableWe advised Mr [redacted] that we are sorry that he does not accept our offer to refund him 50% of the $he paid for the replacement tires.The tires removed from Mr [redacted] 's vehicle had 4/usable tread which means they were not eligible for the mileage warrantyBased on 43,he would have received 46% ($326.14) credit which is less that the amount I am refundingAlthough tires purchased from [redacted] Clubs do not qualify for our Independent Dealer promotions, as an additional goodwill concession we have requested a second check in the amount of $ No additional credit will be requested.If there are additional questions, please do not hesitate to contact us.Sincerely, Colesta CMichelin North AmericaExecutive Response Team

We left Mr [redacted] a voicemail as well with the information below:Revdex.com of Upstate South Carolina Attn: [redacted] North Church Street, Suite C Greenville, SC 29601-RE: [redacted] Revdex.com ID#: [redacted] Michelin File #: [redacted] Dear [redacted] We received your email regarding [redacted] and appreciate the opportunity to respondWe reviewed the circumstances with Mr***’s Michelin tiresOur records indicate that we attempted to contact Mr [redacted] on 2/23/and left a voicemail to return our callAfter reviewing the case it was determined that we can provide a one time final goodwill concession of tires at 45% charge based on the mileage that was received The Michelin [redacted] comes with a 36,mile limited warranty and he received 20,miles out of themPer our warranty guidelines “If a tire is covered Michelin will replace the tire with a comparable new MICHELIN replacement on a pro rata basis.” The materials warranty which is for the sidewall cracking is also handled on a pro-rata basisWe have looked at how much tread there was left on the tires, the age of the tires, and how many miles Mr [redacted] received out of the tires and will provide a % charge / 55% credit as a goodwill concession The offer that has been made to him meets and exceeds what is due under the warranty guidelinesAny adjustments can and will be honored at the time of replacement and if tires have been purchased at full price, we will be able to issue a check for the differenceIf there are additional questions, please do not hesitate to contact usSincerely, Audrey C [redacted] Executive Response Team Michelin North America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have contacted *** and they will be mailing me the receipt in a couple of days I do not work near the *** and them sending it to me via mail is faster than me being able to go there I will update the case and scan and email the receipt as soon as I get it Thanks, Regards, [redacted] ***

June 25, 2015Revdex.com of Upstate CarolinaAttn: [redacted] North Church Street Suite CGreenville, South Carolina 29601RE ( [redacted] ***)Revdex.com#: ( [redacted] )Michelin File#: [redacted] Dear [redacted] We contacted [redacted] and discussed his tire concerns for wearWe reviewed the inspection results from [redacted] at [redacted] ** [redacted] at [redacted] ** provided us with inspection information on the consumer's tiresThe inspection showed two tires were worn down to 3/and two tires were worn to 7/Tires are not considered worn out by law until they are at 2/We discussed with [redacted] about the warranty ( Your tires are covered for defects in workmanship and material for years or the usable life of the tread, whichever would come first)The Michelin Energy Saver A/S tires are covered for mileage under an additional treadwear warranty for 65,miles, provided the tires are rotated every 6-8,miles, per the warrantyThis information is also available on our web-page at http://www.michelinman.com/US/en/tires/warranty.html [redacted] advised us that his mechanic rotated his tires for himWe asked the consumer for his rotation receipts, and offered to contact his mehanic for rotaion information, he declinedSo, we offered to assist [redacted] with a 50% goodwill adjustment, since only two tires were near the 2/mark [redacted] advised us that he want Michelin to replace his tires at a no-chargeWe declined the no-charge offerWe changed the offer to a 75% goodwill credit and advised the consumer that his tires are showing a big difference between two tires with 2/and two tires at 7/32, which normally indicates that his rotation was not keep current [redacted] advised us that if we can not replace all tires at a no-charge, he would not purchase Michelin againAfter discussing the two offers, and the consumer declined both, the call was ended.Sincerely,***Michelin Executive Response Team

Revdex.com of Upstate South CarolinaAttn: [redacted] North Church Street, Suite CGreenville, SC 29601-2149RE: [redacted] ***Revdex.com ID#: [redacted] Michelin File #: [redacted] Dear ***,We received your email regarding [redacted] and appreciate the opportunity to respond.I spoke to *** [redacted] and advised him that our data and website list the BFGoodrich All-Terrain T/A KO34X10.50R17/D with an over-all diameter of 33.50" Tire sizes are nominal which means the size may correspond to a large number of highly standardized dimensions and tolerance I advised him that unfortunately there is nothing we can do regarding the sizing of tires or the dealer's pricing on the products they sell.I offered to mail him a check in the amount of $ [redacted] which is the amount of BFGoodrich Winter promotion that ended on November 29, 2015.He accept the offer He should receive a check within the next weeks.If there are additional questions, please do not hesitate to contact us[redacted] *Michelin Consumer Care, Senior Rep.Executive Response Team

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this does not resolve my complaint [redacted] ** [redacted] Regards, [redacted] I have already written my response days ago!!This is an absolute joke!!! Like I wrote days ago, I took the vehicle with the tire to their authorized dealer two times before the incident with concerns of the tire ......I will not buy Michelin tires again,will let everyone knowabout my experience,and will be contacting [redacted] with a complaint

Tell us November 9, Revdex.com of Upstate South CarolinaAttn: [redacted] @upstatesc.Revdex.com.orgNorth Church Street, Suite CGreenville, SC 29601-RE: Mr [redacted] ***Revdex.com ID#: [redacted] Michelin File #: [redacted] Dear ***, We received your email regarding Mr [redacted] ***, dated October 14, and appreciate the opportunity to respond.We reviewed his complaint and spoke with him on October 28, We received a call from [redacted] and Ross with the inspection information needed to evaluate this issueThe local tire dealer alleged the tire had a road hazard and was driven flat for an extended periodMr [redacted] was advised of the dealer’s inspection of his tireWe offered to assist in replacing the tire as a goodwill concession to assist the customerSincerely, Evelyn W***Michelin Executive Response Team

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this does not resolve my complaint Regards, [redacted] On numerous attempts I tried to call [redacted] and left a voice mailsAs she instructed, I went to the Michelin dealer for inspectionPlease, let me know the next step in the process of replacement under warranty

Dear Revdex.com:In reference to complaint ID [redacted] Michelin's offer was ambiguous They wrote: " If you will provide us with a copy of the invoice for the original purchase along with a copy of the invoices for the replacement tires we will be glad to contact the tire dealer and review a resolution with you." They did say they will reimburse me for the towing bill They also requested that I send all of the receipts for 1) the towing; and 2) the EIGHT tires I purchased (originals and replacements for the flats occurring on different occasions) I promptly sent all of these documents.I would like Michelin to reimburse me for all tires, and I will return the replacement Michelin tires to them I only purchased the second set of Michelins because it was required to keep the cars tires "balanced" (again, the tires went flat on different occasions, not all at once); the tire dealers all strongly recommended having all tires be the same make At the very least, I want Michelin to reimburse me for of the tires purchased, all in less than a year, and several within just a few months of purchase Again, my prior set of much less expensive [redacted] that that were driven on by me, on the same car, in the same manner, until they were tread bare (mentioned on receipt) Not one ever had a flat Thank you, [redacted]

RE: [redacted] Revdex.com ID#: [redacted] Michelin File #: [redacted] Dear ***, We received your email regarding [redacted] and appreciate the opportunity to respond.Mr [redacted] did submit an invoice requesting a check in the amount of $but there was a $included on the invoice that was not part of the settlement.We asked Mr [redacted] to call us to discuss the amount of the check to be requested.I spoke to Mr [redacted] and advised him that a check in the amount of $will be requested and he should have the check in about weeks.The offer was accepted.If there are additional questions, please do not hesitate to contact us.Sincerely, [redacted] ***Michelin North AmericaExecutive Response Team

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is CONDITIONALLY satisfactory to me I have not received the check as it is expected to take weeks which is an exceptionally long time to process a small refundIn good faith I am marking this complaint as resolvedIf the check does not reach me by January 20th or there are problems cashing the check, this case will need to be reopenedI had also requested in my original complaint that Michelin follow up with their dealer [redacted] tireThey did not follow Michelin's warranty program even though they installed the tires on my vehicle and still claim to be a Michelin dealerThis is still an unresolved matter Regards, [redacted]

June 8, Revdex.com of Upstate South Carolina [redacted] ***North Church Street, Suite CGreenville, SC 29601-*** [redacted] ** [redacted] [redacted] The consumer was contacted via letter by our liability group regarding the inspection of the tire in question The inspection results were included in this letter The tire was found to have no workmanship or material defects As per the consumer’s request, our liability group also returned the tire to the consumer as consumer wanted the tire back [redacted] then called Michelin Consumer Care to advise that he would not accept the tire once it was delivered to him and that he would be contacting Revdex.com as well as filing in small claims court If there are additional questions, please do not hesitate to contact us Sincerely, [redacted] Michelin North America [redacted] Tell us why here

January 17, Revdex.com of Upstate South Carolina Attention: [redacted] North Church Street, Suite C Greenville SC 29601-RE: Consumer: [redacted] Revdex.com ID# [redacted] Michelin File # [redacted] and [redacted] Hello ***, We received your email regarding [redacted] ***’s complaintsBased on the tire inspection information provided by [redacted] ***, the tires on the consumer’s van had irregular wear which is not covered by the Michelin limited warranty However, we provided a 25% credit toward the purchase of replacement tires as a goodwill gestureWe feel we have tried in good faith to assist the consumer above and beyond the warranty We are sorry but free tire replacement is not an option in this circumstanceSincerely, Dale P [redacted] Executive Response Team Michelin North America Case number: [redacted] and [redacted]

Revdex.com of Upstate South CarolinaAttn: [redacted] North Church Street, Suite CGreenville, SC 29601-2149RE: [redacted] ***Revdex.com ID#: [redacted] Michelin File #: [redacted] Dear [redacted] We received your email regarding [redacted] and appreciate the opportunity to respond.We attempted to reach [redacted] by telephone and he was not available We left a voice message on his recorder that we can be reached at [redacted] Monday through Friday from 8:00am to 5:00pm Eastern Time.The Michelin Passenger and Light Truck Tire Limited Warranty is a free replacement if the tires comes out of service for a defect in workmanship and materials during the first months of 25% or less wear, whichever comes firstsAs he stated, the tires have been in service since and as have been in service for 41,miles Under the terms of the warranty, the tires on his vehicle will not be a free replacement.According to the inspection provided by the dealers the tires have an average of 4/and the dealer also stated that the vehicle is in need of an alignmentBased upon the mileage warranty if the tires were evenly worn to 2/32, the adjustment would be 38% discountIf the tires are replaced under the terms of the defect in materials and workmanship tires would be replaced at a 30% discount As a one time goodwill concession, we will authorize a participating dealer to prorate all tires at a 50% discount [redacted] will be responsible for all dealer services and any additional charges The goodwill concession is good toward Michelin, BFGoodrich or Uniroyal Brand tires being installed and the offer will be valid until January 31, We sent an email with the 50% offer to [redacted] email: [redacted] If there are additional questions, please do not hesitate to contact us.Sincerely, [redacted] *Michelin North AmericaExecutive Response Team

September 1, Revdex.com of Upstate South Carolina Attention: [redacted] North Church Street, Suite C Greenville SC 29601- [redacted] RE: Consumer: [redacted] Revdex.com ID# [redacted] Michelin File # [redacted] Dear ***, We received your letter regarding Ms [redacted] ’s complaint In reference to Ms [redacted] ’s request, we tried to reach out to her several times calling her at the phone number she provided and sending her emails requesting to call us backAs we received no reply, we called the Tire Reward Center to verify if there were any records from Ms [redacted] showing that she submitted the rebate redemption formTRC confirmed that she didThe rebate card was shipped the 21st of August and was activated on the 25th If you may have any questions please do not hesitate in contacting us Sincerely, Suzanne E Executive Response Team Michelin North America Case number: [redacted]

---------- Forwarded message ----------From: [redacted] Date: Mon, Dec 21, at 1:PMSubject: complaint [redacted] To: [redacted] I've had contact with the company, I've just been waiting on receiving my refund before verifying that the complaint has been successfully resolved

On the second try, after waiting for eighteen minutes I was able to speak with an individualAfter much talk, he finally agreed to meet the original requestThus, providing they follow through as promised I do accept the offer.Thank you for your help,***

July 5, RevDex.com of Upstate South Carolina Attention: [redacted] North Church Street, Suite C Greenville SC 29601- [redacted] RE: Consumer: [redacted] Revdex.com ID# [redacted] Michelin File # [redacted] Dear [redacted] We received your email regarding Mr [redacted] s complaint In reference to Mr [redacted] s request, we investigated why he did not receive his $ma rebateMr [redacted] purchased his Michelin tires at [redacted] Tire when they were running an in-house Michelin $marebateUnfortunately Mr [redacted] was not informed that he had to submit his redemption form to [redacted] Tire’s Promotional Center instead of our Michelin Promotional Center We called [redacted] Tire’s Promotional Center and they advised that they would take care of the issueWe then spoke to Mr [redacted] on 06/27/to let him know that he would be contacted by [redacted] Tire’s Promotional CenterWe called him back on 07/5/to follow up on his case Mr [redacted] stated that he had been contacted by [redacted] Tire’s Promotional Center and that he should be receiving his ma$rebate card in three to four weeksWe asked him to contact us in case he has not received the card by then to assist If you may have any questions, please do not hesitate in contacting us Sincerely, Suzanne E Executive Response Team Michelin North America Case number: [redacted]

August 30, Revdex.com of Upstate South Carolina Attn: [redacted] North Church Street, Suite C Greenville, SC 29601- RE: [redacted] Revdex.com ID#: [redacted] Michelin File #: [redacted] Dear ***, We received your second email regarding Mr [redacted] and appreciate the opportunity to respond We would like to reiterate that a 33% credit towards Michelin replacement tires has been authorized by Michelin for Mr [redacted] This offer was originally made on 8/22/and to be held open for days afterWe will extend this an additional days (expires 9/19/17) in light of any confusionsWe spoke to Holly at [redacted] Toyota and she is aware of the offer made and willing to process the warranty claim accordingly for Mr [redacted] If confusions, concerns or frustrations persist we would like to extend a second option for Mr [redacted] We are willing to reimburse Mr [redacted] the offered 33% credit if he simply purchases the replacement Michelin tires up frontThis would be a direct reimbursement to Mr [redacted] and the credit would be on the tire cost aloneMr [redacted] can fax a copy of his invoice to 1-864- [redacted] in order for us to review, document, calculate the appropriate reimbursement amount and request a check to be sent Sincerely, Jon Executive Response Team Michelin North America