Soundworld

We have left several messages for [redacted] , and did receive a voicemail today We are responding by email with an offer and hope to have a resolution soon *Case will be updated as soon as we hear back about our offer

September 18th, Revdex.com of Upstate South Carolina Attention: [redacted] North Church Street, Suite C Greenville SC 29601- RE: Consumer: [redacted] Revdex.com ID# [redacted] Michelin File # [redacted] Dear [redacted] We have been in contact with [redacted] today We continue to try and obtain inspection results from the [redacted] location [redacted] went to We will update the consumer and Revdex.com as soon as we are able to obtain inspection results Executive Response Team Michelin North America / [redacted] Style Definitions */ / [redacted] Style Definitions */

July 12, 2016Revdex.com of Upstate South CarolinaAttn: [redacted] North Church Street, Suite C Greenville, SC 29601- [redacted] Dear [redacted] We received the response from Mr [redacted] concerning the original reply we sent for his Revdex.com complaint We were able to contact [redacted] , who had recently traveled from the US to Canada He advised us that he had the tires inspected at a [redacted] store in Montana during his travels [redacted] advised [redacted] that the tires did have sidewall cracking However, the [redacted] codes indicated the tires were year old and not eligible for adjustment under the Standard 6-year warranty I was able to speak with the dealer at [redacted] ***, who verified the information provided by [redacted] [redacted] advised us that he proof of purchase showing the tires were purchased within the last years With proof of purchase, we can adjust the tires under the 6-yr warranty Because [redacted] is currently in Canada, we have agreed to adjust the tires for him at a 50% credit under the terms of the warranty provided he sends us a copy of his proof of purchase upon his return home We worked directly with Mr [redacted] to locate a dealer that will adjust the tires for him before he travels back to the US Sincerely, [redacted] ***Michelin North America Tell us why here

December 22, Revdex.com of Upstate South CarolinaAttn: [redacted] North Church Street, Suite CGreenville, SC 29601-RE: [redacted] Revdex.com ID#: [redacted] Michelin File #: [redacted] Dear ***, We received your email regarding Mr [redacted] and appreciate the opportunity to respond.We reviewed the circumstances with Mr [redacted] ’s tire issue and elected to refund him on the cost of the analysis of the tire and the mounting and balancing charge for the new tire We left him a voice mail on December of this action The check has been requested and will be sent to him within weeksSincerely, Gregg K***Executive Response TeamMichelin North America

Revdex.com:u I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have not received the reimbursement as of this date Regards, [redacted]

October 23, Revdex.com of Upstate South Carolina Attention: Cindy R [redacted] North Church Street, Suite C Greenville, SC 29601- [email protected] RE: Consumer: [redacted] Revdex.com ID # [redacted] Michelin File # [redacted] Dear Cindy, We received your letter regarding Mr [redacted] 's complaint We reviewed Mr [redacted] 's caseOne tire suffered a road hazardRoad Hazards are not covered by the limited warranty but we offered a 60% discount as goodwill due to the low mileage and being worn down only 2/32nds of the original tread Unfortunately the tire model was discontinued, so we offered to replace all four tires on a pro rata basis as goodwillWe offered Mr [redacted] 's a 60% reimbursement of the cost of the tires Mr [redacted] was under the impression that we would reimburse 100% of the cost of the tiresWe explained that the replacement is done on a pro rata basisIn other words, Mr [redacted] was responsible for paying the wear and tear of the tires, besides the mounting and balancing of the tires and the cost of any other service charges and applicable taxes In order to assist Mr [redacted] a little more, we adjusted tire at a 60% reimbursement, and the remaining three tires at a 90% reimbursementMr [redacted] paid $1,for his new replacement tiresWe reimbursed in total $1, We had initially sent Mr [redacted] a check for $that represented a 60% reimbursement of all four tires We have now requested a second check for $to complement $1, (tire at 60% reimbursement and tires at a 90% reimbursement) Mr [redacted] was notified of the above and he replied thanking us for revising the reimbursement and inquiring if we could overnight the check If you may have any questions, please do not hesitate in contacting us Sincerely, Suzanne E Executive Response Team Michelin North America

April 20, 2017 RevDex.com of Upstate South Carolina Attn: [redacted] 408 North Church Street, Suite C Greenville, SC 29601-2149 RE: [redacted] BBB ID#: [redacted] Michelin File #: [redacted] Dear ***, We received your... email regarding Mr. [redacted] and appreciate the opportunity to respond. We have reviewed the circumstances with Mr. [redacted] Michelin tires. Our records indicate that we were initially contacted by Mr. [redacted] on 07/19/2017 concerning alleged wet traction concerns with his Primacy *** tires fitted on his 2015 Toyota Avalon. Mr. [redacted] was advised of the 6 year warranty coverage and that wet traction was not a warrantable condition. However, we did advise him that we would review for any possible assistance if an authorized Michelin retailer provided inspection results of the suspect tires to us. We provided information on 7 authorized dealers he could visit during that contact. On 08/22/2017 we received the required inspection results from Holly at [redacted] Toyota. We noticed at this point with projected mileage Mr. [redacted] ’s would most likely fall short. Being as wet traction is not covered under our warranty guidelines we offered a 33% credit on Michelin replacement tires based on the projected mileage in an attempt to resolve Mr. [redacted] ’s concerns. Holly, the representative at [redacted] Toyota is currently awaiting approval from Mr. [redacted] to replace his tires on this basis. Mr. [redacted] will have 14 days to accept the offer. Sincerely, Jon Executive Response Team Michelin North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. It seems that your organization is attempting to dismiss my complaint. The tire that I still have in my possession will be inspected by a professional to confirm my complaint, that it is a tire manufacturing issue. After, I will pursue full compensation from your company
Regards,
*** ***

We spoke with Mr*** earlier today. We let him know that we will process the additional 20% credit (for a total of 75% credit). For the convenience of the consumer, we asked for a copy of the invoice from him, so that we can mail him a check for the 20% difference

January 3,
RevDex.com of Upstate South Carolina
Attention:
Cindy R***
RE:
Consumer: *** ***
Revdex.com ID#
***
Michelin
File # ***
Dear Cindy,
We received
your email regarding Mr ***’s complaints
Based on the
dealer’s
inspection of the tire on Mr ***’s Toyota, the tire came out of
service due to a road hazard injury. The
Michelin passenger and light truck tire warranty covers defects in workmanship
and materials for years from date of purchase or the life of the tread,
whichever occurs first. Road Hazard
damage is not covered
Strictly as a
goodwill gesture to assist Mr *** with the cost of the replacement tire, we
provided 75% credit (installation charges and taxes are the
consumer’s responsibility)
We feel we have tried in good faith to assist Mr ***
outside the realm of the limited warranty.
We are sorry that he does not agree with our decision. However, as a goodwill gesture, if Mr ***
would provide a copy of the tire purchase invoice, we will gladly reimburse the
remaining 25% he paid to replace the tire directly to him. He may contact our office at 1-866-***-*** for instructions on sending his invoice
Sincerely,
Dale
Executive
Response Team
Michelin
North America

The following information is what we were advised by the tire dealer inspecting these tires.Dealer Chris from ***'s Total Car Care & Tire Service called in on a irregular wear case on tires.Date Of tire purchase is APR 2013.Current TD is LF LR 3, RF 3, RR 3, original is
10.Based on the Limited Warranty Chart, offer is 1@85% charge to cns for Irregular Treadwear, no mechanical issues for the LF.Based on the Limited Warranty Chart, offer is 1@70% charge to cns for Irregular Treadwear, no mechanical issues for the RF.Based on the Limited Warranty Chart, offer is 1@85% charge to cns for Irregular Treadwear, no mechanical issues for the LR.Based on the Limited Warranty Chart, offer is 1@85% charge to cns for Irregular Treadwear, no mechanical issues for the RR.Averaging the offers to be 4@81% charge to consumer per tire.Claim type 7, authorization code required.Dealer will call back to let us know if the offer was accepted, give us a claim number, and get an authorization code.Our Limited warranty would have covered these tires at approx 50% based on mileage IF the tires had been worn evenly (meaning no more than 2/difference in tread depth across the face of the tread). As you can see, these tires measure irregular tread wear up to and 4/across the face of the tread. For this reason, and to try and help the consumer in a small way, we offered a 19% discount toward the purchase of new Michelin or *** tires. The consumer refused our offer. We feel that our offer was fair in that the tires are not covered under our limited warranty

August 30,
Revdex.com of Upstate South Carolina
Attn: *** ***
North Church Street, Suite C
Greenville, SC 29601-
RE: *** * ***
Revdex.com ID#: ***
Michelin File #: ***
Dear ***,
We received the second email regarding Ms*** and appreciate the
opportunity to respond.
Ms*** has
replaced the *** tires with a competitor brandOur warranty guidelines specify
that “If a tire is covered, and more than 2/32nds of an inch of original tread
has been worn (or more than 25%, whichever is more beneficial to you), or it
has been more than months from the date of purchase, *** will replace
the tire with a comparable new *** replacement tire on a pro rata basis.”
We cannot, under the
warranty guidelines, offer credit on the cost of competitor tiresWe will gladly
honor the existing offer of any due credit towards another set of ***
tires for Ms***’s or any other vehicle in her family for months
(expires 8/24/19)
Sincerely,
Jon
Executive Response Team
Michelin North America

Please contact me by phone, I have extremely limited access to email***

July 19,
Revdex.com of Upstate South Carolina
North Church Street, Suite C
Greenville SC 29601-
Attention: Cindy R***
RE: Consumer: ***
***
Revdex.com ID# ***
Michelin File # ***
Dear ***,
We received your email regarding Mr*** ***’s complaint
on July 14, and appreciate the opportunity to respondWe contacted the Michelin Sales Rep, Rob
M***, on July who advised he had authorized the Michelin distributor to issue
Mr*** a check for the appropriate refund amount
Sincerely,
Gregg
Executive Response Team
Michelin North America

March 14,
Revdex.com of Upstate South Carolina
North Church Street, Suite C
Greenville SC 29601-
Attention: Cindy R***
RE: Consumer: ***
***
Revdex.com ID# ***
Michelin File # ***
Dear Cindy,
We received your email regarding Ms*** ***’s
complaint on March 12, and appreciate the opportunity to respondWe contacted Ms*** on March 13, and
apologized for the issues with the Michelin tires and the service offered at
the time by the Michelin Consumer Care Team.
We resolved her issue by extending an appropriate goodwill refund on the
replacement tires
Sincerely,
Gregg K***
Executive Response Team
Michelin North America

Revdex.com of Upstate South Carolina Attn: *** *** ***.Revdex.com.org RE: *** *** *** *** Ct APT * ***, MO Revdex.com ID#: *** Michelin File #: *** Dear ***, We received your email regarding Mr*** and appreciate the opportunity to
respondOur file for Mr*** indicates that we were contacted on March 3, by Mr*** bringing to light his concerns of cracking with his tiresWe were advised by Mr*** that ***’s Club would not process a warranty claim on his behalf with no specific reason as to why was stated at that timePlease be aware that wholesale clubs such as ***’s Club, ***, or *** Wholesale Club only service tires they sellThese processes are separate from ours At this point we assisted in finding a dealer willing to process a warranty claim on Mr***’s behalf through Michelin North AmericaWe were informed that Mr***’s tires did exhibit moderate cracking in the sidewall areaA pro-rated credit of 70% was determined to be due based on the tread depths provided to us. On page one of the Michelin tire Owner’s Manual it states “If there is a defect in workmanship and materials during the life of the original usable tread, or six (6) years from date of purchase (whichever comes first), your tire may be replaced on a pro rata basis under this warrantyAfter six (6) years or the wear of the original usable tread, whichever occurs first, all warranties, expressed or implied, expire.” On page of the Owner’s Manual it reads” If a tire is covered, and more than 2/32nds of an inch of original tread has been worn (or more than 25%, whichever is more beneficial to you), or it has been more than months from the date of purchase, Michelin will replace the tire with a comparable new MICHELIN replacement tire on a pro rata basisThis means that you will be responsible for paying a portion of the costThe Michelin tire retailer will determine the portion for which you will be responsible by multiplying the percentage of the original usable tread worn, by the current selling price at the adjustment location or the price in the current Michelin Base Price List, whichever is lowerYou also will be responsible for paying in-full the cost of mounting and balancing the tire, and the cost of any other service charges and applicable taxes, including *** *** packs.” Each selling retailer determines what their costs will be with no influences from Michelin North AmericaThe pro-rated credit is offered in percentages to be calculated along with what the retailer determines the starting price to be We respectfully decline to offer any additional credit to Mr*** and feel the appropriate amount was provided based on the use of his tires Sincerely, Jon Michelin North America Executive Response Team

Good Morning,Yesterday we forwarded/transferred a complaint to your office against Michelin.I received the below message from the consumer stating that the situation had been resolvedConsumer Name: *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. Regards, *** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Please have the consumer reach out to *** if he would like to accept the offer. *** is in a different department than Consumer Care - so it would be easier for the consumer to follow up with ***.Ritch T***Consumer Claims Manager 864-***