Soundworld

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I want my complaint posted on Revdex.com websiteMichelin should accept responsibility to some extentBecause Michelin is a giant company they are able to brush off the little guyPoor customer service and lack of concern by MichelinThey did not stand behind their tire warrantyThe incident could have caused extreme injuries or even death
Regards,
*** ***

September 6, 2016 Revdex.com of Upstate South CarolinaAttn: ***NChurch St, Ste CGreenville, SC 29601-2149 RE: Mr*** ***Revdex.com ID#: ***Michelin File #: *** Dear ***, We received your email
regarding Mr*** ***, complaint to your company dated August 24, and we appreciate the opportunity to respond.We reviewed his complaint, and he received a letter dated August 16, from our Claims ManagerThe conclusion disclosed that the tire has been operating in a condition where there was some initial air lossFollowing this, the tire was run in a deflated state which caused the casing to be severely crushed and damaged, dislocating and detaching the tread and belts from the remainder of the tire and resulting in a "run flat" tireThe customer was also sent a copy of the Michelin Owners Manual.Sincerely, *** Michelin Executive Response Team

August 23,
Revdex.com of Upstate South Carolina
Attn: *** ***
North Church Street, Suite C
Greenville, SC 29601-
RE: *** * ***
Revdex.com ID#: ***
Michelin File #: ***
Dear ***,
We received your
email regarding Ms*** and appreciate the
opportunity to respond.
We have reviewed the circumstances with Ms***’s ***
tires. Our records indicate that we were
initially contacted by Ms*** on 08/07/concerning a flat tire on her
Toyota Tacoma in which Ms*** informed us was caused by her hitting
somethingMs*** also stated that she had called several locations who
allegedly could not order a like tire due to the discontinuation of the suspect
tireWe advised Ms*** of the warranty process and called three dealers
to attempt setting up the required inspectionIt was agreed that Ms***
would go to *** and either have them call us or contact us herself while
there
On 08/08/2017, we were again contacted by Ms*** who advised she
went to *** for the inspection and claimed they refused to assist herAt
this point, we contacted two more dealers in an attempt to locate a dealer she
could go toIt was subsequently agreed between Ms***, *** and the
*** *** and Battery representative Christian that she would go thereOn
the same day, a few hours later Ms*** called us back and asked for an
additional dealerWe called *** *** and spoke to Al and we connected Ms
*** with Al so they could schedule an appointmentWe have yet to receive
any inspection information from a dealer which is the first step in our
warranty process.
We spoke to Ms*** on 08/22/in which we learned that she has
already replaced her *** tires with competitor tires but kept the
takeoff *** tiresWe informed her that based on our warranty guidelines
we cannot offer any assistance on competitor tiresHowever, we did mention
having the *** tires inspected and those results provided to us by a
*** authorized retailerWe would gladly review those and extend any due
credit towards another set of our tires for another vehicleThis would be a
credit that would remain valid for monthsAt this time Ms*** refused
this and again asked for a refund on the replacement competitor tiresWe did
inform Ms*** that we cannot do thatUnfortunately, we are unable to
further assist Ms*** at this time
Sincerely,
Jon
Executive Response Team
Michelin North America

October 24,
Better
Business of Upstate Carolina
Attn: Cindy
R***
North
Church Street Suite C
Greenville,
SC
Revdex.com#
***
Michelin
File ***
Dear ***,
We received
your email regarding Mr*** *** and
appreciate the opportunity to
respond
We have
contacted Mr*** *** and discussed his wiper blade concernsHe advised
us that he was not happy with his Michelin Wiper Blades, due to a malfunctionWe resolved his
Michelin Wiper Blade concerns, and sent him a new upgraded setHe was very
happy that we are sending him new Michelin Wiper Blades
Sincerely,
***
Michelin
Executive Response Team

June 20th, 2016 Revdex.com of Upstate South Carolina*** *** ***North Church Street, Suite CGreenville, SC 29601-2149 *** *** *** *** *** *** ***
*** *** ** ***
*** *** Our liability group provided a letter to *** *** on May 23,2016explaining the detailed inspection of consumer’s tire. When evidence of a manufacture/defect is found, we work with the consumer to resolve the claim. However, our liability group found no workmanship and/or material defects, so the claim was denied. Once an inspection of the tire is completed, the claim is closed. If there are any questions, please do not hesitate to contact us. Sincerely, *** **Executive Response Center Tell us why here

The tires have a prorated warranty, however as a consumer we do not have access to the coverage or how they provide the warranty. The tires are defective in materials and Michelin does not want to stand behind them.Respectfully,*** ***

April 12, 2016Better Business of Upstate South Carolina*** *** ***North Church Street Suite CGreenville, SC 29601*** *** ***
*** *** *** * ***Dea* ***We received your email regarding *** *** *** and appreciate the opportunity to respond.We contacted *** ***
*** by phone and discussed his tire concerns for tire wearWe also discussed with *** *** *** about our limited mileage warranty(Michelin Limited Tread Wear Warranty covers defects in workmanship and materials for the life of the original usable tread, or for years from date of purchase, whichever occurs firstThe appropriate adjustment on replacement tires would be extended as long as the tires have worn evenly and have been rotated according to the terms of the limited tread Wear warranty)We discussed with *** *** *** that tires are not worn out by law until they are worn down to 2/of tread*** *** *** tires were at 4.5/of treadSo, we recommend that he drives on his tires another 6,kilometers, and we would review for pro rata*** *** advised me that he is not interested in a pro rata, but wanted his tires replaced at a no-charge since he had planned on selling his vehicle next yearWe advised him that under our warranty, it would be a pro rata and not a no-charge*** *** *** advised us that he is no longer interesting in replacing his tires with MichelinWe apologize for any inconvenience and the call was disconnected.Sincerely,***Michelin Executive Response Team

Revdex.com:
I have reviewed the Revdex.com MESSAGE reference to complaint ID ***, and wonder HOW HAVE THEY REACHED OUT TO ME??? WHAT RESOLUTION AND/OR SETTLEMENT HAVE THEY OFFERED?PERHAPS, YOU CAN TRANSLATE BY CHANCE HAVE THEY TOLD YOU WHAT THEY PROPOSE?? OR, IS THIS SUPPOSED TO BE CONFIDENTIAL? Regards,
*** ***

December 5,
Revdex.com of Upstate South Carolina
North Church Street, Suite C
Greenville SC 29601-
Attention: Cindy R***
RE: Consumer: ***
***
Revdex.com ID# ***
Michelin File # ***
Dear Cindy,
We received your email regarding Mr*** ***’s complaint
and appreciate the opportunity to respondWe are investing his reported issue on the
discrepancy in the initial tread depth on his Michelin tiresIn order to
handle his complaint we have extended to him a goodwill customer appreciation
settlement that he has accepted
Sincerely,
Gregg
Executive Response Team
Michelin North America

October 24,
Better Business of Upstate Carolina
Attn: Cindy R***
North Church Street Suite C
Greenville, SC
Revdex.com#***
Michelin File ***
Dear Cindy,
We received your email regarding Mr*** *** and appreciate
the
opportunity to respond
We contacted Mr*** *** and discussed his tire concerns and the
Michelin Warranty (all Michelin tires have a standard Manufacturer's Limited
Warranty, which covers defects in workmanship and materials for the life of the
original usable tread or for years from date of purchase, whichever occurs
first)He understood the warranty, but was not happy with the pro-ration
through *** Club, and wanted the tire replaced at full coverageWe discussed
with him that *** Club advised us that the tire had road hazard damage and
would be pro-ratedMr*** *** did not accept the inspection from *** Club for road hazard and requested a full reimbursement on the tireWe
authorized a reimbursement for the remaining balance of $and Mr***
*** accepted
Sincerely,
***
Michelin Executive Response Team

Executive Response Team attempted to contact the consumer via phone at the number provided: *** A voicemail was left, on 8/12/at 4:17pm EST, asking him to call us back, at *** to discuss the request

April 7, 2016Better Business of Upstate South CarolinaAttn: *** ***North Church Street Suite CGreenville, SC 29601*** *** *** *** *** * ***Dear ***We received your email regarding *** *** *** and appreciate the opportunity to respond.We contacted ***
*** *** by phone and left a voice message about the inspection results that our Michelin Representative received from his *** dealership (* * * *** ** ***)The dealer advised us that the consumer had 4/of tread remaining on tires and 8/on tiresBy law, tires are not worn out until they are worn down to 2/of treadWe recommend that *** *** *** continue to drive on his tires until they are worn down to at least 3/tread and we would review for prorated adjustment at that timeWe also sent the consumer an email about the inspection results and about the Michelin warranty (All Michelin tires have a Standard Manufacturer's Limited Warranty, which covers defects in workmanship and materials for the life of the original usable tread, or for years from date of purchase, whichever occurs first), and that we sent you an email about the inspection results)Sincerely,***Michelin *** *** ***

October 2,
Revdex.com of Upstate
South Carolina
Attention: Cindy R***
North Church Street, Suite C
Greenville, SC 296-
Re: *** ***
*** *** St
***, MA
Daytime Phone: ***
Email:
***.com
Complaint ID#: ***
Michelin Case ID#: ***
Dear ***
We received your email regarding
Mr*** *** and appreciate the opportunity to follow up and respond
We did not show a case in our
system to indicate anyone in Consumer Care had previously spoken with Mr
***. That being said, today, we called
Mr*** on the telephone number provided in his Revdex.com Complaint. Mr*** explained his concerns and I
explained to him the terms and conditions of the Michelin warranty.
Mr*** know understands the terms
of the warranty and, because he no longer had tires available for inspection,
that we are not able to provide further assistance
Sincerely,
John M
Executive Response Team
Michelin North America

Dale and Mr*** have corresponded with each other via email. As of today, Mr*** advised us that he will work on sending his invoice in to Dale. Once we receive his invoice, we will request a check to be sent to Mr*** for the additional 25% reimbursement promised

Revdex.com,
I have reviewed the response made by the business in reference to complaint ID ***, and while I am quite disappointed that they did not follow through on their stated course of resolution, I am happy that they now will honor the proposed resolution and will have the funds to me in about weeks. I find that this resolution satisfactory.
Regards,
J*** P***

The Goodwill offer made by Dave H***, Legal Manager in Consequential Damages, is the final offer on this claim. Since the Consumer does not accept, his claim has been closed. There is no further assistance that can be provided on this claim. Because this is not a warranty claim but rather a Consequential Damages Claim, the decision is made final by the thorough tire inspection by our Legal Department

I contacted Mr*** and had in-depth, detailed discussion of our findings of the inspection of his tire. I felt he understood my explanation and our position but he still believes the tire was at fault.He advised that he no longer has the tire…he said the body shop took it out of the back of his truck and threw it away.I extended a goodwill offer to reimburse him the cost of replacement tire ($225.99). He has declined that offer as of now.I advised that I would leave the offer open for days and if he decided to accept he will let us know.David H*** Property Loss Manager Michelin North America, Inc

June 27, 2016Revdex.com of Upstate South Carolina*** *** ***North Church Street, Suite C Greenville, SC 29601-2149 *** *** * *** *** *** *** ** *** *** *** We received your email regarding *** *** and appreciate the
opportunity to respond. We reviewed the circumstances with *** *** bicycle tire tube. Our records indicate that we were initially contacted, by *** ***, via phone on 05/14/2016. During the call, he stated that his Michelin *** *** *** ** tube had a slow air leak. At that time, *** *** was advised that he would need to have the tube inspected by a bicycle shop that sells Michelin tires The case file indicates that there were no Michelin dealers in *** *** area to perform an inspection, the closest dealer being 50+ miles away. On 05/23/16, *** *** was advised that a non-authorized dealer could provide the inspection of his tube. *** requested at that time to be reimbursed for the cost of the tube. The representative in Consumer Care offered to reimburse *** *** 50% as a Goodwill Concession, due to lack of inspection. On this same day, *** *** sent an email to Consumer Care accepting the 50% reimbursement for the cost of the tube. A check was mailed to the address he provided on 06/23/16. Upon receiving your email, I called *** *** to discuss his claim. Given the inconvenience that was imposed upon *** *** while trying to resolve this case under the terms of the warranty, I have extended a Goodwill Concession of (2) two free replacement tubes. *** *** accepted this Goodwill Concession and was appreciative of our follon his claim Sincerely, *** *** *** ***Michelin North America Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint as they did not pay the amount requested I have filed a compliant in CT small claims court and requested the fees as part of the amoutn due
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***