Soundworld

I spoke with the agent and, unfortunately, this one fell through the cracks on our end.  The agent had called the consumer to see if they accepted our offer of towing reimbursement.  When they were unable to reach the consumer, they should have posted a follow up action to be alerted that the case was not closed and they needed to call again.  This didn’t happen.   The agent requested the check $252.00 for the consumer on 3/26/18.  Our check process typically takes 3-4 weeks for processing and delivery.  However, we have asked our admin to send the check overnight to the consumer once we receive it from Accounts Payable.  This will most likely be 2 weeks.  Please let me know if there are any questions.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have contacted [redacted] and they will be mailing me the receipt in a couple of days.  I do not work near the [redacted] and them sending it to me via mail is faster than me being able to go there.  I will update the case and scan and email the receipt as soon as I get it.  Thanks,
Regards,
[redacted]

January 17, 2017 Revdex.com of Upstate South Carolina Attention: [redacted] 408 North Church Street, Suite C Greenville SC 29601-2149  RE: Consumer: [redacted] Revdex.com ID# [redacted] Michelin File # [redacted]   Hello [redacted], We have reviewed [redacted]’s case. Our agreement was to...

reimburse 30% of the tire cost for 2 tires.  We received the [redacted] invoice showing 2 tires were purchased for the amount of $291.98. $291.98 X 30% = $87.60. Check number [redacted] in the amount of $87.60 is in process and the consumer should receive soon. We feel we have assisted the consumer per our agreement. Sincerely, Dale P[redacted] Executive Response Team Michelin North America Case number: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this does not resolve my complaint. 
[redacted]
Regards,
[redacted]I have already written my response days ago!!This is an absolute joke!!! Like I wrote days ago, I took the vehicle with the tire to their authorized dealer two times before the incident with concerns of the tire ......I will not buy Michelin tires again,will let everyone knowabout my experience,and will be contacting [redacted] with a complaint.

[redacted]
We have responded to [redacted] with the following.  Please let us know if you have a contact phone number for him and we will respond that way as well:
01/29/2016
[redacted]
Dear [redacted],
Thank you for writing to us. We welcome...

the opportunity to serve you. 
Please send us a copy of your invoice and rebate form if you have it. 
We will be more than happy to see if we had a national rebate that we were running at the time of your purchase. 
You can also fax it to us at [redacted] we look forward to your response for the rebate offer.
Sincerely,
[redacted]Certified Michelin Product ExpertMichelin North AmericaConsumer Care Department

Revdex.com:u
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have not received the reimbursement as of this date.
Regards,
[redacted]

September 9,
Revdex.com of Upstate South Carolina
Attention: [redacted]
North Church Street, Suite C
Greenville SC 29601-
RE: Consumer: [redacted]
Revdex.com ID# [redacted]
Michelin File # [redacted]
Dear [redacted]
We received
your email regarding [redacted]' complaint
We have been in contact with [redacted] both via email and by
phone
We spoke to [redacted] on 8/24/explaining the warranty
process which includes an inspection by an authorized Michelin dealer. Unfortunately, we have not gotten the
inspection results from the dealer
We also sent [redacted] an email on 8/24/confirming the
verbal communication
We spoke to [redacted] again on 8/25/asking him to
return to the dealer and have the dealer call us while he is there. As of today, we have not heard back from the
dealer or [redacted]
We feel we have tried in good faith to assist the [redacted]
with the warranty and his complaint but have not had complete cooperation
We would really like to come to a satisfactory resolution
with [redacted] as soon as possible.
Sincerely,
[redacted]
Executive Response Team
Michelin North America
Case number: [redacted]

September 18th,
Revdex.com of Upstate South Carolina
Attention: [redacted]
North Church Street, Suite C
Greenville SC 29601-
RE: Consumer: [redacted]
Revdex.com ID# [redacted]
Michelin File # [redacted]
Dear [redacted]We have been in contact with [redacted] today. We continue to try and obtain inspection results from the [redacted] location [redacted] went to. We will update the consumer and Revdex.com as soon as we are able to obtain inspection results
Executive Response Team
Michelin North America

June 8, 2016 Revdex.com of Upstate South Carolina[redacted]408 North Church Street, Suite CGreenville, SC  29601-2149 [redacted]  [redacted]  [redacted] The consumer was contacted via letter...

by our liability group regarding the inspection of the tire in question.  The inspection results were included in this letter.  The tire was found to have no workmanship or material defects.  As per the consumer’s request, our liability group also returned the tire to the consumer as consumer wanted the tire back.  [redacted] then called Michelin Consumer Care to advise that he would not accept the tire once it was delivered to him and that he would be contacting Revdex.com as well as filing in small claims court.   If there are additional questions, please do not hesitate to contact us.   Sincerely, [redacted]Michelin North America [redacted] Tell us why here...

August 24, 2016Better Business of Upstate Carolina[redacted]408 North Church Street Suite CGreenville, SC 29601[redacted],We received your email regarding [redacted] and appreciate the opportunity to respond.We contacted [redacted] today about his...

tire concerns for rapid tire wear. We discussed our warranty (All MICHELIN® tires have a Standard Manufacturer's Limited Warranty, which covers defects in workmanship and materials for the life of the original usable tread, or for 6 years from date of purchase, whichever occurs first.), and how tires are prorated under the limited mileage warranty. [redacted] advised us that he understood the warranty and had new Michelin replacement tires adjusted at 81% credit off, as oppose to our original offer of 71% off. [redacted] agreed to the new percentage. However, he expressed his concerns and felt that his tires should have been replaced at a no-charge. We advised [redacted] about our process of pro rata and apologized to him for any inconveniences. The call was ended with no other questions or concerns.Sincerely, [redacted]Tell us why here...

We have confirmed with the consumer and dealer that our goodwill offer has been increased to a 45% discount with the purchase of 4 new Michelin or [redacted] tires.  The consumer states he is happy with this offer.

October 23, 2017
 
Revdex.com of Upstate
South Carolina
 
Attention: Cindy R[redacted]
 
408 North Church Street, Suite C
Greenville, SC 29601-2149
 
[email protected]
 
RE: Consumer: [redacted]
Revdex.com ID #...

[redacted]
 
Michelin File # [redacted]
 Dear Cindy,
 
We
received your letter regarding Mr. [redacted]'s complaint.
 
We reviewed Mr. [redacted]'s
case. One tire suffered a road hazard. Road Hazards are not covered by the
limited warranty but we offered a 60% discount as goodwill due to the low
mileage and being worn down only 2/32nds of the original tread.
 
Unfortunately the tire model was
discontinued, so we offered to replace all four tires on a pro rata basis as
goodwill. We offered Mr. [redacted]'s a 60% reimbursement of the cost of the tires.
 
Mr. [redacted] was under the impression
that we would reimburse 100% of the cost of the tires. We explained that the
replacement is done on a pro rata basis. In other words, Mr. [redacted] was
responsible for paying the wear and tear of the tires, besides the
mounting and balancing of the tires and the cost of any other service
charges and applicable taxes.
 
In order to assist Mr. [redacted] a
little more, we adjusted 1 tire at a 60% reimbursement, and the
remaining three tires at a 90% reimbursement. Mr. [redacted] paid
$1,264.00 for his new replacement tires. We reimbursed in total $1,056.40
 
We had initially sent Mr. [redacted] a
check for $754.00 that represented a 60% reimbursement of all four tires.
We have now requested a second check for $302.40 to complement $1,056.40
(1 tire at 60% reimbursement and 3 tires at a 90% reimbursement).
 
Mr. [redacted] was notified of the above
and he replied thanking us for revising the reimbursement and inquiring if we
could overnight the check.
 
If you may have any questions,
please do not hesitate in contacting us. 
 
 
 
Sincerely,
Suzanne E
Executive Response Team
Michelin North America

We have left several messages for[redacted], and did receive a voicemail today.  We are responding by email with an offer and hope to have a resolution soon.  *Case will be updated as soon as we hear back about our offer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 3,
2018
RevDex.com of Upstate South Carolina
Attention:
Cindy R[redacted]
RE:
Consumer: [redacted]
Revdex.com ID#
[redacted]
Michelin
File # [redacted]
 
Dear Cindy,
We received
your email regarding Mr [redacted]’s complaints.
The Michelin...

passenger
and light truck tire warranty covers defects in workmanship and materials for 6
years from date of purchase or the life of the tread, whichever occurs
first.  Should a tire come out of service
for any reason, an inspection is required by an authorized Michelin dealer for
warranty service.  If a failed tire
causes consequential damage to the vehicle then the tire must be sent to our
consequential damage (CQ) claims department for inspection.  Unfortunately, without the tire available for
inspection by our CQ department, a vehicle damage claim cannot be filed.
The warranty
does not provide compensation for loss of time, loss of use of vehicle or
inconvenience.  As part of the MICHELIN
Promise Plan, Flat Tire Changing Assistance and towing are provided up to 3
years from date of purchase.  Mr
[redacted] did not contact our service provider for assistance and was charged
for the tow.  As a goodwill gesture, I
will reimburse the tow fee ($252.00) directly to Mr [redacted] if this is
acceptable to him.
Sincerely,
Dale
Executive
Response Team
Michelin
North America

Tell us why her May 23, 2016Revdex.com of Upstate South Carolina[redacted]408 North Church Street, Suite CGreenville, SC 296-2149 [redacted]Daytime Phone: [redacted]  Dear [redacted]  We received your email regarding Mr....

[redacted] submitted on 5/13/2016 and was assigned an ID of [redacted] and appreciate the opportunity to follow up and respond.   We discussed the tire fitment on the motorcycle and advised that it was not an approved fitment. We received the invoice on his tire which was $171.99 and agreed to refund [redacted] $34.40 back as a goodwill gesture. I’m glad I was able to speak to [redacted] and happy we were able to give him a partial refund on the tire.  Sincerely,  [redacted]Michelin North America     e...

April 20, 2017
Revdex.com of Upstate South Carolina
Attn: [redacted]
408 North Church Street, Suite C
Greenville, SC 29601-2149
 
RE: [redacted]
Revdex.com ID#: [redacted]
Michelin File #: [redacted]
 
Dear [redacted],
 
We received your...

email regarding Mr. [redacted] and
appreciate the opportunity to respond. 
 
We have reviewed the circumstances with Mr. [redacted] Michelin
tires.  Our records indicate that we were
initially contacted by Mr. [redacted] on 07/19/2017 concerning alleged wet traction
concerns with his Primacy [redacted] tires fitted on his 2015 Toyota Avalon. Mr. [redacted]
was advised of the 6 year warranty coverage and that wet traction was not a
warrantable condition. However, we did advise him that we would review for any
possible assistance if an authorized Michelin retailer provided inspection
results of the suspect tires to us. We provided information on 7 authorized
dealers he could visit during that contact. 
 
On 08/22/2017 we received the required inspection results from Holly at
[redacted] Toyota. We noticed at this point with projected mileage Mr. [redacted]’s
would most likely fall short. Being as wet traction is not covered under our
warranty guidelines we offered a 33% credit on Michelin replacement tires based
on the projected mileage in an attempt to resolve Mr. [redacted]’s
concerns. Holly, the representative at [redacted] Toyota is currently awaiting
approval from Mr. [redacted] to replace his tires on this basis. Mr. [redacted]
will have 14 days to accept the offer.
 
 
Sincerely,
 
Jon
Executive Response Team
Michelin North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com of Upstate South CarolinaAttn: [redacted]408 North Church Street, Suite CGreenville, SC  29601-2149RE:  [redacted]Revdex.com ID#: [redacted]Michelin File #:[redacted]Dear [redacted]We received your email regarding [redacted] and appreciate the opportunity to respond.We...

attempted to reach [redacted] by telephone and he was not available.  We left a voice message on his recorder  that we can be reached at [redacted] Monday through Friday from 8:00am to 5:00pm Eastern Time.The Michelin Passenger and Light Truck Tire Limited Warranty is a free replacement if the tires comes out of service for a defect in workmanship and materials during the first 12 months of 25% or less wear, whichever comes firsts. As he stated, the tires have been in service since 2011 and as have been in service for 41,357 miles.  Under the terms of the warranty, the tires on his vehicle will not be a free replacement.According to the inspection provided by the dealers the tires have an average of 4/32 and the dealer also stated that the vehicle is in need of an alignment. Based upon the mileage warranty if the tires were evenly worn to 2/32, the adjustment would be 38% discount. If the tires are replaced under the terms of the defect in materials and workmanship  tires would be replaced at a 30% discount.  As a one time goodwill concession, we will authorize a participating dealer to  prorate all 4 tires at a  50% discount.  [redacted] will be responsible for all dealer services and any additional charges.  The goodwill concession is good toward Michelin, BFGoodrich or Uniroyal Brand tires being installed and the offer will be valid until January 31, 2016. We sent an email with the 50% offer to [redacted] email:  [redacted]If there are additional questions, please do not hesitate to contact us.Sincerely,[redacted]Michelin North AmericaExecutive Response Team

July 12, 2016Revdex.com of Upstate South CarolinaAttn: [redacted]408 North Church Street, Suite C Greenville, SC 29601-2149 [redacted] Dear [redacted]  We received the response from Mr. [redacted] concerning the original reply we sent for his Revdex.com complaint.   We were able to contact [redacted], who had recently traveled from the US to Canada.  He advised us that he had the tires inspected at a [redacted] store in Montana during his travels.  [redacted] advised [redacted] that the tires did have sidewall cracking.  However, the [redacted] codes indicated the tires were 9 year old and not eligible for adjustment under the Standard 6-year warranty.  I was able to speak with the dealer at [redacted], who verified the information provided by [redacted].  [redacted] advised us that he proof of purchase showing the tires were purchased within the last 5 years.  With proof of purchase, we can adjust the tires under the 6-yr warranty.  Because [redacted] is currently in Canada, we have agreed to adjust the tires for him at a 50% credit under the terms of the warranty provided he sends us a copy of his proof of purchase upon his return home.  We worked directly with Mr. [redacted] to locate a dealer that will adjust the tires for him before he travels back to the US.    Sincerely,  [redacted]Michelin North America Tell us why here...