Soundworld

Revdex.com of Upstate South CarolinaAttn: *** ***North Church Street, Suite CGreenville, SC 29601-2149RE: * ** ***Revdex.com ID#: ***Michelin File #:***Dear *** *** has used the free 3-Year Flat Tire Changing service several times. It is unfortunate but Michelin had no control over the incident. We understand his frustration As we stated to him previously, the Michelin Passenger and Light Truck Tire Limited Warranty includes a 3-Year Flat Tire Changing Service but it does not cover the flat tire Although there is nothing due under the terms of the warranty, we have offered to refund him the cost of the towing service along with the $*** cost of the replacement tire. Once we receive a copy of the invoice for the towing, we will refund*** *** for the towing service plus $*** tire price only.Since the last documents did not download correctly, we requested that he fax the towing invoice to *** *** *** and reference CASE ID*** or mail to: Michelin NA** ** *** ***Greenville, SC 29602-9001Consumer Care - ***Once the invoice is received, he will need to allow weeks for processing.*** *Michelin Consumer Care, Senior Rep

We understand the frustration experienced by Mr***. Please be assured that we fully review each tire claim submitted to us. Any evidence of a material or workmanship issue would be handled in favor of the consumer. Even inconclusive results would be processed. In this case, the evidence clearly indicated the tire had sustained impact damage at some prior point in timeWe recognize that the consumer may not recall the incident in which the damage occurred. It may have happened days or even weeks before the tire finally came out of service. Although the tire in question does not qualify for claim consideration, we would like to extend some goodwill to himAccording to the tire replacement invoice provided, he paid $for the replacement tire, including installation and tax. In the interest of promoting consumer satisfaction, we are offering to reimburse that expenseHe would be responsible for the vehicle repair expensesIf our offer is accepted, we will mail the necessary paperwork and release form to him. We appreciate the opportunity to review this matter

Revdex.com,
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey called me right away and will send me a check for to which I will receive in to weeks.
Regards,
*** ***

The check was processed on April 4th. The consumer should receive the check within the next few weeks

Shirley, Consumer Care Manager, spoke with Ms*** yesterday (10/4) and explained again (Ms*** has sent letters to other managers in the Consumer Care Department and they also explained the same thing) that the warranty itself only applies to the cost of the replacement tire. All of the additional fees (Road Hazard Coverage, Lifetime Rotation, etc) are options that Ms*** chose to purchase from the dealer directly. These services are not associated with Michelin in anyway. However, because of the misunderstanding between Ms*** and Gregg on what reimbursement would be given on, Shirley did agree to reimburse an additional $to cover the cost of mounting and balancing. Ms*** accepted this offer, even though she made it known she did not feel it was fair to her, and a check was requested at that time. It was reiterated to Ms*** that her tires are outside of the year warranty and the offer provided to her is a Goodwill Concession only because we value her as a Consumer. We did inform her that this is the final offer and she has accepted it. There will be no further assistance provided on her caseThank you,SamanthaMichelin North AmericaConsumer Care Executive Response

June 13,
Revdex.com of Upstate South Carolina
North Church Street, Suite C
Greenville SC 29601-
Attention: *** ***
RE: Consumer: *** ***
*
Revdex.com
ID# ***
Michelin File # ***
Dear ***,
We received your email regarding Ms*** ***’s complaint
and appreciate the opportunity to respondWe called Ms*** on June 13, and she explained
the issue she had when calling our Uniroyal Consumer Cr. We assured her that we will check out her
reported complaintWe provided her the
1-800-MICHELIN phone number that she can call in the future if she has any
other issue
Also, she also was told by the Ford dealer where she
purchased the Uniroyal tires and road hazard policy before moving to *** *** that the road hazard warranty would be administered nation-wide by
Uniroyal. We explained to her that this
was a plan that was offered and administered by the Ford dealer and not
Uniroyal. We apologized for the
mis-communication. Her tire issue had
been addressed and she did not require any other assistance from Uniroyal.
Sincerely,
Gregg
Executive Response Team
Michelin North America

November 25,
RevDex.com of Upstate South Carolina
Attention:
*** ***
North
Church Street, Suite C
Greenville
SC 29601-
RE: Consumer: *** ***
Revdex.com ID#
***
Michelin
File # ***
Dear ***
We received
your
email regarding ** *** complaints
Our warranty
adjustments are pro-rated based on the amount of tread depth remaining on the
tires. Credit is provided for the unused
portion toward the purchase of replacement tires. Based on the dealer’s inspection of the tires
the credit would be 65%. However, as a
goodwill gesture to assist ** *** further, we provided 80% credit. The tires have been used for 25,miles and
would not qualify for free replacement. Services (installation,
mounting, balancing or additional warranties) are considered dealer
services which are not covered under our warranty
We have explained the warranty to ** *** and how warranty
charges are calculated. We sent a letter
on October 28, to ** *** further expressing our position. Our tires have a limited warranty but do not
have a guarantee
We feel we have tried in good faith to assist ** ***
above and beyond the warranty. We are
sorry that she does not agree with our warranty process
Sincerely,
*** ***
Executive
Response Team
Michelin
North America
Case number:
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I will have to go by *** to pickup another copy. However, the tire didn't explode from a road hazard, and they *** technicians stated it was a definite faulty tire. They were the ones that instructed me to go to ***. So they should stand by *** decision. The guy at *** said he's never had it where a person came in with a faulty tire and had to pay to get it put on. Not to mention I still have a bent rim from the faulty tire exploding. I would be happy to talk with a Toyota Rep so they know the way Michelin is treating the people who buy new cars from them, and the media. They huge corporations put on cheap tires and when they are faulty they do not take the responsibility to fix the issue
Regards,
*** ***

October 24,
Better
Business of
Upstate Carolina
Attn: Cindy
R***
North
Church Street Suite C
Greenville,
SC
Revdex.com#
***
Michelin
File ***
Dear Cindy,
We received
your email regarding Mr*** *** and appreciate the opportunity to
respond
We have
contacted Mr*** *** and discussed his concerns about his Michelin
tiresWe reviewed the Michelin Warranty (All Michelin tires have a standard Manufacture's
Limited Warranty, which covers defects in workmanship and materials for the
life of the original usable tread, or for years from the date of purchase,
whichever occurs first) with him and he advised us that he replaced his tires
with Michelin tiresWe ended up coming to an agreement for 50% off his new
Michelin replacement tires
Sincerely,
***
Michelin
Executive Response Team

November 16, 2015Revdex.com of Upstate CarolinaAttn: *** ***North Church Street Suite CGreenville, SC 29601RE (*** ***)Revdex.com# (***)Michelin File# (***Dear ***We received your email regarding ** *** *** and appreciate the opportunity to respond.I
have contated ** *** *** and discussed his tire concernsWe discussed that his Michelin tires had severe irregular wear and warranty for irregular wear is not covered under the Michelin Tire Warranty ( Michelin tires are covered for defects in workmanship and material for years or the usable life of the tread, whichever would come first)Uneven wear which is caused by mechanical irregularity in the vehicle, such as wheel misalignment is not covered under our warranty** *** *** understood the warranty.After, reviewing the offer of 35% credit through *** T*** * *** ***, we offer an additional 50% off of Michelin replacement tires** *** *** advised me that he will think about it and let us knowI advised the consumer that he has days to accept the offer.Sincerely,***Michelin Executive Repsonse Team

May 9, Revdex.com of Upstate South Carolina North Church Street, Suite C Greenville SC 29601- Attention: Cindy R*** RE: Consumer: Mr***
*** Revdex.com ID # *** Michelin File # *** Dear Cindy, We received your email regarding Mr*** ***’s complaint and appreciate the opportunity to respondWe spoke with Mr*** on May and extended to him a partial refund to resolve his situation. He was satisfied with the resolutionSincerely, Gregg K*** Executive Response Team Michelin North America

November 17, 2015Revdex.com of Upstate CarolinaAttn: *** ***North Chrurch Street Suite CGreenville, SC 29601RE (*** ***Revdex.com#:***Michelin File#:***Dear ***We appreciate your email regarding ** *** *** and appreciate the opportunity to respond.I have
contacted *** *** *** and explained to the consumer that his tires were not worn outActually, tires had more that half the tread left and tires had tread depths above 2/By law, tires are not worn out until they are at 2/The consumer tires were at 5/and 3-4/I explained the warranty to the consumer and he understood our policies(Michelin tires are covered for defects in workmanship and material for years or the usable life of the tread, whichever would come first) I offered to assist *** *** *** with a 50% goodwill on replacement tires and he accepted.Sincerely,***Michelin Executive Response Team

October 2,
RevDex.com of Upstate South Carolina
Attention:
*** ***
North
Church Street, Suite C
Greenville,
SC 296-
Re: *** ***
* *** Ct
*** ***, MO
Daytime
Phone: (314)
***
Email:
***aol.com
Complaint
ID#: ***
Michelin Case
ID#: ***
Dear ***,
We received
your email regarding Ms*** *** and appreciate the opportunity to respond.
We spoke with
*** today and discussed the terms of the Standard 6-year Warranty for
Workmanship and Material. Because
***’s tires are outside of the 6-year timeframe, they are no longer covered
by the warranty and no assistance is due.
However, because she chose to stay in our brand and we appreciate her as
a loyal customer, we have extended a Goodwill Concession and have agreed to
refund *** 70% of the cost of her replacement tires.
***
will purchase the replacement tires at full cost, send a copy of her receipt to
our office, and we will request a check to reimburse her directly (70% of tire
cost). She was agreeable and
appreciative of the offer
Sincerely,
Samantha
Executive
Response Team
Michelin
North America

RevDex.com of Upstate South Carolina
Attn: C*** R***
North Church Street, Suite C
Greenville, SC 29601-
RE: B*** E M***
Revdex.com ID#: ***
Michelin File #: ***
Dear C***,
We received your email regarding MrM*** and appreciate the opportunity
to
respond
Our agent was
able to speak with both MrM*** on March 27, as well as the tire retailer
regarding the alleged premature wear of his Michelin tiresWe were informed
that the suspect tires had worn to 3/32nds at this time and had fallen short of
the listed 60,mile warrantyMichelin extended an offer of 75% credit on
the tire cost of Michelin replacement tires based on his received mileageMr
M*** accepted this offer and is now working with his tire retailer to have
the new tires installed
We can be
reached at 1-866-***-*** shall any additional questions arise
Sincerely,
J**
Michelin North America
Executive Response Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that I would accept the additional payment of $as I should but in no means find this acceptable to compensation from what I had to go through.
Regards,
*** ***

Dear Mrs***, ????? I need to make Michelin aware that I'm going with a different brand? I am unaware I need to do soWhat I am aware of is that after experiencing the "dry rot", (which I am certain you're aware of since I am not the only person making this claim according to *** Tire), I
do not wish to subject myself to the scenario of having to replace tires half way through their service life at considerable expense to myselfHas Michelin extended any monies? NoHas Michelin done anything other then inform me that because I chose a different manufacturer there is nothing they can do? No

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
B*** M***

July 17, 2017Better Business of Upstate CarolinaAttn: *** ***North Church Street Suite CGreenville, SC 29601Revdex.com# ***Michelin File ***Dear ***,We received your email regarding Ms *** *** and appreciate the opportunity to respond.We have attempted to contact Ms *** *** multiple times by phone and email, without any success, to review with her about the additional concerns on the matter of tire warranty and reimbursementIn our email to Ms *** *** on 7/13/, we explained to her that we provided a reimbursement of $and offered an additional $30.69, which would then reimburse her 100% of the total tire cost and installation ($229.97)We also left the consumer a voice message. We never received a return email from herShe ended up contacting us on 7/13/and advised a representative that she resent the email that was sent to her, regarding the additional $30.69. My last conversation with Ms *** Walker, she advised me that she wanted compensation for her time an inconvenienceWe advised her that we don't provide reimbursement for inconvenience through our warrantyShe understood our warranty, but feels that Michelin owns her for the inconveniences and the time it took to resolve her tire warranty concernsWe advised her that we can only provide additional assistance through tire proration or replacement, according to our year warranty. Sincerely,Alvin S*Michelin Executive Response TeamMichelin North America

July 19, 2016Revdex.com of Upstate South Carolina*** *** ***North Church Street, Suite C Greenville, SC 29601-2149 *** *** * * *** *** *** *** ** *** *** *** We received your email regarding *** and *** *** and
appreciate the opportunity to respond. We reviewed the circumstances with **and *** *** Michelin tires. Our records indicate that we were initially contacted by *** *** Tire on 7/29/13. At that time the dealer advised us *** *** (4) four *** *** tires had cracking on the sidewall. At that time we authorized the dealer to adjust the tires under the terms of the Michelin 6-year Standard Warranty. Based on the tread depths provided by the dealer, *** *** received a 70% credit off the retail cost of the new Michelin *** *** tires. Our warranty only applies to the cost of the tires, therefore, the *** were responsible for paying the dealer’s installation fees, state taxes, and the optional Total Tire Protection Promise they chose to purchase from *** *** Tire Company On 6/20/16, we were contacted by the *** via our online Chat service. Their contact was to inform us that they had to replace their 2nd set of Michelin tires due to alleged sidewall cracking. Their case was elevated to our Executive Response committee, who emailed the *** and requested a copy of their invoices for review. Upon receiving the (9) nine pages of receipts, we verified that they did receive the original warranty adjustment listed above for their 1st set of replacement tires. There was no warranty adjustment offered by Michelin on the 2nd set of replacement tires, as *** *** purchased competitor brand, *** tires. Our Warranty states “If a tire is covered…Michelin will replace the tire with a comparable new MICHELIN replacement tire on a pro rata basis.” The receipt provided does show that the *** did not have to pay for the cost of these replacement tires, due to the *** *** *** *** they purchased from *** *** Tire Because of these details, there is no additional reimbursement due to the *** under the terms of the Warranty. This was explained to the *** via email on 7/14/ Sincerely, *** *** ***Michelin North America Tell us why here

August 5, 2016Revdex.com of Upstate South CarolinaAttention: *** *** *** *** RE: Consumer: *** *** *** ***Michelin File * ***Dea* ***We received your email regarding *** *** complaintPer the consumer’s
statement regarding his expired $rebate card, we were able to contact the Tire Reward Center to verify the consumer’s information and comments.We were told by ***, the Tire Reward Center representative, that she had spoken to *** *** this past Monday, August 1, and explained to him that unfortunately they are obligated by law to respect terms and conditions stipulated on the rebate card.She explained to the consumer that when he activated the card, he had agreed to those terms and conditions which explain that the card has an expiration date and he had up to days after the card had expired to request another card to be reissued in case of loss or expiration and still have balance in itThe rebate card had been activated in November of 2015.Regardless of the comments above, our Consumer Care Department is willing to issue a $rebate check to replace the $rebate card in appreciation to *** *** loyalty.We have contacted *** *** and he was very happy for the offer, agreeing to allow to weeks to process his check.If you should have any questions or concerns, please do not hesitate to contact us.Sincerely,*** *** *** ***Michelin North America Tell us why here