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Complaint: ***
I am rejecting this response because: please close the complaintUSAA has made things right by me and I do not want to proceed any further
Regards,
*** ***

Complaint: ***
I am rejecting this response because: as I have previously stated they told me this discount was taken off due to the accident in which I was rear ended while sitting at a stop sign and then another accident in which I was not even in the car and my car was side-swipedThis company has failed to recoup its money from the other company *** insurance and is now taking my discount awayThey need to get their information together because two reps stated once they got their money back from the other company, my discount would come backAnother one said it will notNo one knows what they are talking aboutI will not continue to give USAA a good review as they do not take care of the needs of the customerThey like to lie
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Would just like to update you that USAA has not responded or contacted meThey have not returned any calls that I have left with the individual I spoke with and the last time I contacted them I was put on hold for roughly one hour before being told that no one was available to assist me.Regards,
Regards,
*** ***

June 13,
Ms*** ***
Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your automobile claim
Thank you for speaking with *** ***, of our staff, who confirmed your concerns have been addressed, and forwarded your feedback to the
appropriate areaIf you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

October 12, 2016 Mr*** ** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your request to restrict all marketing materials from USAAI regret any frustration and inconvenience this has caused you. Thank you for speaking with
*** ***, of our staff, who confirmed that all marketing materials have been restricted as of September 28, 2016. Please allow up to six weeks before all mailings stop. If you have any additional questions Ms*** remains available to assist you. We appreciate the opportunity to respond. Sincerely, *** ***

October 30, 2017 Mr*** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding the March 21, 2017, auto claim. I regret any frustration or inconvenience you experienced as a result of this matter. Thank you for speaking with
*** ***, of our staff, about your concerns. Our records indicate that the salvage title for your vehicle was expedited to you via FedEx and delivered on October 24, 2017. As Ms*** advised, we will issue payment for any late registration fees assessed by the DMV once we receive and review your documentation. Ms*** remains available to assist you should you have any additional questions. We appreciate you allowing us to reply to you. Sincerely, *** ** ***

July 16, 2015 *** *** *** *** ** *** *** ***
*** ** ** *** *** *** *** I am responding to your submission regarding the Extended Vehicle Protection (EVP) plan for your loan ending in 0659. Assurant Solutions analyzes each
loss on its own merits and is responsible for making decisions within the terms, conditions, and limitations of the policy. Another thorough review of your situation was completed; however, no new information was discovered to warrant a change in the coverage decision. While we recognize that you disagree, we feel confident that the correct decision has been made. I understand that *** ***, of our staff, advised you that the EVP plan for the loan has been canceled as you requested, and a refund will be provided. Should you have any further questions, Mr*** is available to assist you and can be reached at *** *** *** ** *** *** *** *** *** ***, it is important to note that USAA Federal Savings Bank and our business partners act in accordance with our core values of service, loyalty, honesty, and integrity, and we respectfully reject your allegations of bait and switch. Thank you for allowing us to reply to you. Sincerely, *** ***

May 18,
Staff Sergeant *** ***, USAR
Complaint ID #: ***
Dear Staff Sergeant ***:
I am responding to your submission regarding your insurance payment
*** ***, of our staff, completed a thorough review of your account, however; she was unable to contact you by
phone to address your concernsShould you wish to discuss the matter, Ms*** can be reached at (***) ***-USAA (***) or (***) ***-***, Extension ***
We appreciate you allowing us to reply to you
Sincerely,
*** ***

June 1, 2017 Mr*** ** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your automobile claim. Our records confirm that you filed an inquiry with the South Carolina Department of Insurance (SC DOI). We responded to the SC DOI on
May 31, 2017. Thank you for the opportunity to reply. Sincerely, *** ** ***

January 6,
Mr*** ** *** Complaint ID #: ***
Dear Mr***:
I am responding to your second submission regarding your September 29, 2016, automobile insurance claim
The liability decision was reviewed; however, no new information has been presented that would warrant a change in our liability assessmentWhile we recognize that you disagree, we are confident that the correct claim decision has been made
Thank you for allowing us to review your concerns again
Sincerely,
*** ** ***

August 9, *** ** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding homeowners claim Our records confirm that you filed an inquiry with the Kentucky Department of Insurance We responded to the Kentucky
Department of Insurance on January 4, 2017, February 8, 2017, and on April 4, 2017. No new information has been presented that would warrant a change in our position. Thank you for the opportunity to reply Sincerely, *** ***

September 19, 2016 Mr*** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your June 14, 2016, auto claim. Thank you for speaking with *** ***, of our staff, about the settlement of your total loss claimI
understand he addressed your concerns about the settlement value, loss of income, and contact concerns with your adjuster. If you have additional questions, Mr*** remains available to assist you at *** *** *** or *** ***, Extension *** We appreciate you allowing us to reply to you. Sincerely, *** ***

December 17, 2015Mrs*** ***Complaint ID #: ***Dear Mrs***:I am responding to your second submission regarding your homeowners claim and a checking account with the USAA Federal Savings Bank.We responded to your complaint on December 2, 2015. Our records indicate that *** ***, of our staff, was unsuccessful in reaching you on the telephone numbers we have on file for you as well as the number you listed in your Revdex.com correspondence. Mr*** emailed you his contact information, and he can be reached at your convenience to discuss your claim concerns. I understand you spoke with *** ***, of our staff, who discussed the eligibility guidelines for USAA products and services and access to your checking account. Ms*** can assist you with any further questions you may have regarding the checking account. We appreciate the opportunity to review your concerns again.Sincerely,*** ***

Complaint: ***That's funny since I talked to *** from the resolution team and I've been talking to *** one of your appraisersIn getting sick and tired of this processFix my carThe luggage rack was not damaged km this accidentNow stop with the bs
I am rejecting this response because:
Regards,
*** ***

October 9, *** *** *** ** *** ***
*** ** ** *** Dear *** ***: I am responding to your submission regarding the cancellation of your Florida homeowners policy serviced by *** Group, an affiliate of the USAA Insurance AgencyWe apologize for
any frustration or inconvenience you experienced regarding the delay in the processing of your cancellation and the receipt of your refund checkYour experience has been shared appropriately, and I appreciate you speaking with *** ***, who confirmed that your refund check has been issued and cashedShould you have any additional questions, please contact Ms***, with the *** *** ** *** *** *** *** Thank you for allowing us to review this matter and reply to youSincerely, *** *** USAA Insurance Agency means USAA Insurance Agency, Incor USAA of Texas Insurance Agency** *** * *** ** *** * ***
*** *** *** *** *** ** ***

December 6, Ms*** ** *** Complaint ID #: *** Dear MsGarcia: I am responding to your submission regarding access to your father’s account Thank you for speaking with *** ***, of our staff, who addressed your concernsIf you have additional
questions, Ms*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***My claim was processed very slowThe claim adjuster ignored my messages until I filed a complainant with Revdex.com and the stateThe email conversation they sent to Revdex.com was several weeks after my claim was filedThis company claim to support Veterans well they have a poor way of showing itI am the policy holder and the veteran when I was able to speak to an adjuster they always confused me with the parent of a passenger in the carI was treated fine until I explained I was the policy holderI am very disapointed in the treatment I received from USAA!!!

Complaint: ***
I am rejecting this response because: Since my last complaint, I was trying to find a new shop to send my car to after USAA has tried to place blame on that shop for delays, when it was USAA who told them to hold offUSAA gave me a list of shops to call, after calling all shops were more for body work and not capable of diagnosing an engine they saidBefore shop fees started to accumulate at the current shop, I requested USAA tow the car back to my houseThe morning of the day my car will be towed to my home, I get a call from a USAA claims manager saying that the car needs to go to a shop insteadOn short notice, I tell USAA to tow them to another Subaru dealership that had a service manager that had tried to get ahold of USAA days prior about what diagnostics would be neededHe also agreed that given to time on this claim from the incident, it may be hard to find what USAA wants to findI am out in town when I get a call from a tow truck driver telling me that he will be dropping my car off at my house soonSo, it didn't get sent to the new shop like I discussed with USAA literally hours beforeThe car spends a couple more days at my house before it would be towed back to the shop it originally came from after not being able to get ahold of the service manager I was talking to, and currently talking to one who didn't seem like he wanted to deal with the headache in the first placeThe car gets sent to the shop that it originally should have gone to days ago instead of the original shopFinally with the car at the shop, I spend close to a week trying to talk to the right people to make them understand that with all the delays this may be hard for diagnosing water damageFinally everyone understands, they sayThe escalations manager, the claims manger and the representative all said they understand and were tearing apart the engine because they need to find out exactly what was broken in the engine and it would be have to be torn apart anyways for replacementI was told, with the shop service manager on the phone, that USAA understands the delays on their part and aren't going to be looking to deny for water if not found at this pointI agree to the tear down, and a couple of weeks later I get a email on 6/15/saying my estimate for the claim is completeThe PDF they sent me made no senseI called USAA and they couldn't make sense of it eitherAfter being on hold for minutes, they tell me the shop found no water damage from the teardown but the claim was still being looked at and more diagnosing can be doneI get a call back on 6/21/saying they found no water in the engine and won't be covering the claimThey said the oil had shavings in it and thats what caused my engine damageThey don't care what made the shavings occur in the first placeUSAA has been so unorganized through this claim, they probably don't get that the oil they found shavings in isn't the original oil that the accident occurred inThat oil had been drained by the shop over a month before that when nothing was foundThey give many other excuses on why they won't cover the claimI talked to the shop and they say that USAA was trying to get them to cover the engine replacementUSAA has the nerve to attempt to blame that earlier in the claim, then try to get them to pay for all damages towards the endThe shop firmly tells them no and come to find out USAA decides not to cover me at allPoor poor business for a company that I had much trust in before this claimWill be pulling my assets out of all of USAA's services unless something gets resolved upon talking to the escalation's manager that I have been told would call me business days ago
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
My MAJOR issue is you have my SS # and your reasoning is very poor about Removing it from your records! you have no right to have it for Iam not in any part of your business you got it in a way that I had no idea you were to Keep it, if I had known before hand that this would have happened I would have never given my SS#You can erase all my other info but not my SS#???? Makes me more concerned that you are not doing it!!!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I am an honorable discharged disabled veteran of the Vietnam Era and Gulf WarAs any veteran with an honorable discharge I carry the motto duty, honor, and country as my platform in lifeWhen I wore the military uniform the country was behind me and the wing master of my density. As a service member this county has established a moral obligation and that is to take care of their ownWhen there is a gap it leaves a veteran to think in a different directionThis is exactly what has happen with USAA insurance. During my active duty period I was an USAA active member and continued the coverage afterwardsThe continuation was extended based solely upon their level and professionalism due to their affliction with all military branchesTo date, my auto and homeowners insurance policies are active. I have been a loyal member since the year of I was betrayed by USAA due to an auto accident that occurred on November 30, The other party was cited by an officer with Denver police departmentA citation was issued to the other individual for carless and reckless driving During the accident investigation the opposite party argued with the officerThe individual left the scene of the accident and returned only when the officer phone her asked if she was returningPrior to leaving the scene the individual used aggressive tacks and profanity towards me for intimidation purposes. USSA initially used stonewall tact's by stating they could not obtain a copy of the accidentThe company demanded that I obtain a copyI obtained the report and it clear indicates the individual was responsible for the accident by receiving a citation. The insurance company still refused to make the repairs to my car and had me to talk with a special USAA investigatorHe requested I give me another report of the accident although; I had given the company three separate reports of the accident. USAA requested that I obtain an estimate for the auto repairs from *** *** *** *** ***I complied with the request but was told by the *** representative that USAA had not provided them any documentation concerning the accidentI received a phone call from *** after the visit for the estimate stating that USAA needed another estimate therefore, I returned at a different date. To my surprise upon returning for the second estimate it was not for the fender and bumper damage but an examination of the entire carThe entire interior and exterior was checked for its conditionThis included examining the door handles, widows, engine, engine oil, tire treads, etc...)It was basely bumper to bumper inspection as if I was selling or trading the car. I was told by the *** representative that USAA who be contacting me for a decisionUSAA gave me numerous claim numbers in which none of them could be confirmed when I made phone calls in hopes of repairing my carIn addition to this I sent emails and could not resolve the issue. A representative from USAA executive office called me and asked me to give him another report of the accident although; I had given those three earlier reportsThe executive office called only after I filed grievances with the company This accident occurred on November 30, and USAA has knowingly, willfully, and purposely used delay tact's by stating they could not obtain a copy of the accident report, requested a special investigator, two separate estimates, and executive officer involvementAs an insurer with current active insurance I am being denied due fair and due process. The bottom line on this issue is that USAA are playing the race card gameThe other party involved was a white female stating “she had three children in the car and she had to get them to their nanny.” In addition to this she argued with the office by saying “how do I know if the damage was not there prior”? It was clear by the impact marks on her “HIGH PROFILE VEHICLEUSAA bit the bullet for her and rode off into the sunset to justify another innocent “white woman’s word” against a black man THEREFORE, she was judge and jury.
Regards,
*** ***