Southern Appalachian Auto, Inc.

October 30, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’ concerns.We regret his continued disappointmentOur records indicate that an in-store credit was authorizedA representative should contact him in the next few business days if they have not contacted him already.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response from HHGregg on 12/31/claims the refund has been processed and I should receive the refund within "5/business days"I have not received the refund yet and would like to keep the complaint open until a refund is actually receivedIn the cancellation email that I received, HHGregg stated that the refund would be credited within 7-days (PDF of email attached)HHGregg told me on 12/4/that a refund check was being cut and I would receive it within business days (call ***)They didn't send the refundAfter going back and forth with the company, they finally provided a shipping label for me to send the TV sent in error back to themOn 12/23/2016, I was told that the refund was processed via PayPal and I would receive the refund within 2-business days (call ***)I called back on 12/31/because I had not received the refund yetOn 12/31/2016, the representative told me that the previous rep told me wrong and that the refund through PayPal may take days (the rep hung up on me before I was able to get a call number)Now, in responding to the Revdex.com complaint, HHGregg claims the refund should get to me within "5/business days"Is that from 12/23/when I was told the refund was processed or 12/31/when I called back and they reference in the Revdex.com responseI have still not gotten my refund via PayPal, which is in excess of 5/business days from the 12/23/callWith every communication from HHGregg, I get different information and still have not received a refundHow long does a company get to keep my money for an order they cancelled?
Regards,
*** ***

April 14,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear Ms***:I have received your letter regarding *** ***’s concerns about the refrigerator.I apologize for any inconvenience Mr
*** experiencedWe regret that we are unable to authorize a return or an exchangeOur representative contacted the service plan administrator and was informed that service was scheduledIf Mr*** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

July 22, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns.I apologize for any inconvenience Mr*** experiencedOur records
indicate that the order was canceled and a refund was processedIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I purchased items from HHGregg and used Acceptance now for financingI NEVER got a working computer(IT IS NOT A LAP TOP) therefore under HHGregg's return policy I should have been able to have this issue remediedHowever it was notIt was an HHGregg employee who helped me shop and pick out my product, it was an HHGregg person who cashed it out, it was an HHGregg employee that helped me to my vehicle and it was an HHGregg store that I shopped inI was told this was special financing and HHGreggs return policy was the law of the landI have read through my papers and there is nothing stating otherwise then what I was told.I would like my money backThis is the only resolution. The person you tell me to speak to in the store just laughs at me and is rudeI wish to deal only with Higher Up HHGregg folks on this issue to avoid feeling like I am being attacked or discriminated against
Regards,
*** ***

April 6, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns.We regret his continued disappointmentHowever, the model he requested has been discontinued and is no longer available at our storesA representative at our store should be able to assist him with determining what models may still be available for purchase. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** refund/exchange issues
We apologize for the inconvenience and issues experienced by Ms
***Our records indicate Ms*** was issued a full refund on 12/12/back to the original form of payment
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

February 3, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding Randy Burke’s concerns about his furniture.I apologize for any inconvenience MrBurke
experiencedThe service plan administrator has informed us that since the damage was not caused by a specific incident, it is considered wear and tear and not covered by the service planWe regret that our representatives are unable to override decisions regarding repair or replacementIf MrBurke has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

February 22, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We received your letter regarding *** ***’s concern about his purchase.We apologize for any inconvenience *** encounteredOur
records indicate that a reship ticket has been createdOnce the item ships, a notification with the tracking information will be received.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be not satisfactory to me. I WANT AT LEAST YEAR PAID THE WARRANTY FOR MY APPLIANCESIT STILL BROKEN AND REBUILDEDI DON'T KNOW WHAT IS NEXT TO BE BROKEN AGAIN$IS NOT A GOOD RECOMPESANTIONTHIS IS THE WORST COMPANY AND CUSTOMER SERVICE THAT I HAVE EVER DEAL IN MY LIFEI AM BUSINESS PERSON AND I WON'T RECOMEND THIS PLACE AT ALLI DIDN'T GET NEW APPLIANCES NO MATTER HHGREGG COMPANY SAID....AND I PAYING AS A NEW EQUIPMENT.THE YEAR WARRANTY COST $ 150, PLEASE YOU CAN DO BETTER THAN $WITH WARRANTY I CAN STILL NO PAYING FOR DAMAGES..THIS IS A BIG BUSINESS - COMPANY DO SOMETHING BETTER THAN THAT.THANK YOU,
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10805634, and find that this resolution would be satisfactory to me I am still very unhappy with this business and will never do business with them again Their response is untrue but it has been so long that I really do not care any longer
Regards,
Carol Schaeffer

June 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***I have received your letter regarding *** ***’ concerns about the refund.I apologize for any inconvenience and frustration *** ***
experiencedIn the interest of good customer relations, we issued a store credit for $For further assistance with using the credit, he can speak with the store management and refer to invoice ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

March 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear MsR***:I have received your letter regarding *** ***’ concerns about her order.I apologize for any inconvenience Ms***
experiencedOur records indicate that her sofa was delivered on 3/15. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello, Attached and below is the exact email chain between myself and Whitney (HHGreg's Customer Relations Department)I tried to resolve this previously with HHGreg directly and the customer service all around has been deplorable. I should not have to waste more of my time and energy to express such dissatisfaction with HHGreg's business practice.
From: *** ***>
Date: December 13, at 3:13:PM EST
To: Contact_Us
Subject: Re: ***-Store Purchase-
Hi,
I am extremely disappointed in HHGreg
I have not yet received the gift card that I was promised almost two months ago
and received no response to explain whyAlso, the brand new dishwasher that I
purchased with my package is defective requiring me take another day from work
for a GE technician to come out to see if they can fix the leak
I will be escalating my concerns to the Revdex.com and other
outlets at this point because this is unacceptable business practice and other
customers should be warned
Best,
***
On
Dec 8, 2016, at 8:PM, ***
wrote:
Hi,
Has
the gift card been sent yet? It's been well over business daysThis has by
far been the worst customer service I have ever experienced
And
on top all this nonsense, the brand new dishwasher I bought has been leaking
since I got it so I have to wait on yet another technician to come out for it
-***
Sent
from my iPhone
On
Nov 23, 2016, at 8:PM, ***
wrote:
Thank
youMy address is:
* *** ***
*** ** ***
Have
a good holiday weekend
Best
***
Sent
from my iPhone
On
Nov 23, 2016, at 1:PM, Contact_Us
wrote:
No
problem, Please verify the address where you would like me to send itI'll get
processed today, and you'll receive within 5/business days
Thank
You,
Whitney
Customer
Relations Department
-----Original
Message-----
From: *** *** [mailto:***]
Sent:
Monday, November 21, 8:PM
To:
Contact_Us
Subject:
Re: ***-Store Purchase-
Hello,
Thank
you for addressing my concernWhile it is not the $rebate that I was
anticipating when I made the purchase, the $HHGreg gift card will be
appreciatedI have not yet received the gift card, could you please let me
know when I should expect to receive it? Do you need my address or were you
able to find it in the system?
Best,
***
Sent
from my iPhone
On
Oct 24, 2016, at 1:PM, Contact_Us
wrote:
***,
Thank
you for emailing hhGreggI regret the delay in responseI apologize for the
inconvenience this may have causedUnfortunately as you stated none of your
appliances qualified for the rebate, I apologize if the signs or anything else
may have indicated otherwiseFor the inconvenience we have issue you out a
gift card for $
We
appreciate the opportunity to address your concerns and value your
business
Thank You, Whitney Customer Relations Department
-----Original
Message-----
From: [email protected]
[mailto:[email protected]]
Sent:
Sunday, October 23, 2:PM
To:
Contact_Us
Subject:
***-Store Purchase-
Topic:Store
Purchase
First
Name:***
Last
Name:***
Zip
Code:***
Phone
Number:***
Email
Address:***
Contact
Preference:Email
Invoice
Number:
Details:I
recently purchased four GE kitchen appliances at the Mount Laurel, NJ HHGregI
am very disappointed in the store's advertisement of the GE rebate for up to
$The store had the GE rebate sign at the appliance display that I
purchased however when I went to submit for the rebate I found out that none of
the appliances I purchased qualified for the rebateThe placement of the sign
was very misleading and the store employees should have informed me that the
appliances I was purchasing did not qualifyThe store manager that helped with
check out even made a comment about how great of a deal that I was getting
since I was getting another $offIf I had known I was in fact not getting
the $rebate then I may have went with the other appliance package that I
was looking at
Regards,
*** ***

July 22, 2015*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about his computer and the service plan.I apologize for any
inconvenience Mr*** experiencedHowever, we are unable to honor his request. Computer service plans sold in our stores do not include an in-home service coverage enhancementIt is our understanding that Warrantech attempted to send him a shipping labelIf he has not yet received it, we recommend that he contact Warrantech and proceed with the service process.We appreciate having the opportunity to answer Mr***’ complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** rebuttal
We apologize for the inconvenience and frustration Ms*** experiencedUnfortunately I was not able to locate the pictures emailed in by Ms***For better assistance we are asking that Ms*** please resubmit the pictures of the television and box to [email protected] we receive the pictures they will be reviewed, after which Ms*** will be contacted with a resolution
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

*** *** Revdex.com, Inc. NDelaware Street #2020 Indianapolis, IN 46204 RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s response in reference to complaint ID ***.After review, we have concluded that we do not have any further information to provide for the complaintWe appreciate having the opportunity to answer the complaint. Sincerely, Z.AN***

September 20, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’
complaint concerning her washer repairI apologize for any frustration Ms*** has experienced Our records show that there was a service call by *** *** service on Wednesday 9/14/The unit is covered by the premium service plan up until 10/10/if any further issues occur We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

August 11, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***I have received your letter regarding *** *** concerns about her order.I apologize for any inconvenience *** ***
experiencedOur records indicate that the model she requested is a special order modelIn the interest of good customer relations, our store management offered her a loaner refrigerator to use until the special order refrigerator arrivesA representative should contact her to schedule delivery once the refrigerator she ordered is available.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team