Southern Appalachian Auto, Inc.

August 27, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about the service plan.I am sorry for his continued disappointmentThe computer service plans sold in our stores do not cover in-home service.If he has not used the coverage, he may be eligible for a prorated refund of the coverageIf he would like request a cancellation, he can fill out the enclosed form and mail it to the address at the bottom of the form.We appreciate having the opportunity to answer Mr***’ complaint. Sincerely,James TM***Director, Service OperationsJTM/rlbEnclosure

April 13, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** claim of damage.I apologize for any frustration *** *** experiencedWe
forwarded her claim of damage to the appropriate personnelIt is our understanding that a representative should contact her within the next business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

*** *** Revdex.com, Inc. NDelaware Street #2020 Indianapolis, IN 46204 RE: *** *** (#***) Dear Ms***: I have reviewed the rebuttal made by *** *** in reference to complaint ID ***, and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaint. Sincerely, Z.AN*** Executive Team

January 12, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the refrigerator repair.I apologize for any inconvenience Mr***
experiencedOur representative contacted the service plan administrator and was informed that the refrigerator was repairedIf he has any questions or needs further assistance, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M***Communications ManagerDM/rlb

January 23, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (#***)Dear Ms***:We have received your letter regarding *** ***’s concern about his reward card.We apologize for any inconvenience Mr*** has experienced
His feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the futureThe reward card has an expiration date on the front of the cardAs a customer satisfaction a $gift card has been issuedPlease allow to business days to receive.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

February 19, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear MsRichardson:I have received your letter regarding *** ***’ concerns about her furniture.I apologize for any inconvenience MsLipps
experiencedWe regret that we are unable to authorize a return or a refund for the furniture.A representative should contact her within the next few days to arrange a service callIf she does not receive a call in a timely manner, our Furniture department can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

May 12, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your follletter regarding *** *** concerns about her refund.Our store management has processed a refund of $She should receive it in the next 10-business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

As I stated before I don't understand they said I could not get delivery and that I don't believe anyone would open a inch tv and hook it up before they took it out of the store to see if it works Why would I? It was new and I was told that I had days to bring it back if I had any issues the only bad is I would have to bring it back they would not come and get it so it took me a couple of weeks to get a way to bring it back Bottom line I bought a brand new tv brought it back within the days and they will not replace it Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

January 17,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** advertising Issue
We apologize for the inconvenience and frustration in
the delay this may have caused *** ***At this time the television is currently out of stock, however there is an open purchase order and expected to be in soon*** *** does have the option to reselect however there could be a price difference if the model offer by the purchase location is declinedOther option would be to receive a full refund
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:I spoke with a salesman name ChrisHe did not resolve my issueThey said nothing about compensation or even knocking a few payments offall he did was call me saying it was on the salesman and he apologizedBUT WHAT ABIUT ME BEING WITHOUT FURNITURE IN MY HOSE FOR MORE THAN weeksHE SPIKE NOTHING IF THAT! I AM HIGHLY AGGRAVATEDI HAD A PARTY TO MY HOUSE THAT HAD TO BE CANCELLEDWHEN I COME FROM WORK I HAVE TO GO STRAIGHT TO MY BEDROOM BC I CAN'T SIT IN THE LIVING ROOMSOMEBODY IS GOING TO DO SOMETHING ABOUT THIS SITUATIONI AM NOT SATISFIED!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

February 17,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your rebuttal from *** ***
We apologize for the inconvenience experienced by Mr***
The television original selected by Mr*** was a discontinued model which is why the price was so lowUnfortunately the television Mr*** reselected was a newer model and larger than the originalMr*** was given the option to have the funds issued back to the original form of payment; however he did agree to reselect and pay the differenceI apologize that we are not able to assist Mr*** in whatever he is currently seeking at this time
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

November 15, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about her refrigerator.We apologize for any inconvenience Ms*** encounteredWarrantech has
been contacted on the customer’s behalf and they advised that Ms*** has a service call scheduled for 11/25/with * * * *** ServiceIf Ms*** needs further details, Warrantech can be reached at (877) 456-9643. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

November 29,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Mr*** *** delivery Issue
We apologize for the delay in Mr***
delivery and also that stock was not verified at the time of purchaseAs Mr*** is aware the washer and dryer is currently out of stock and not available to deliverMr*** was issued a credit in the amount of $that will be issued back to the original form of payment after delivery
Because there is no ETA on the washer and dryer at this time, Mr*** does have the option to reselect or cancel for a full refund
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Can we reopen complaint ID *** I received a phone call on November 14th requesting additional information via email which I sent on November 15, at 8:34, I requested a delivery receipt which I got, however I never got a read message nor a callback.We are now receiving late bills for the delivery charge and we were never compensated for the $damages charge
Regards,
*** ***

July 1, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about the refrigerator.I apologize for any inconvenience *** ***
experiencedWe regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchangeAs indicated in our return policy, the return period is days from the date of purchase. Our representative contacted the service plan administrator and was informed that the refrigerator does not qualify for a replacementIf *** *** has any questions or currently needs to schedule service, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

December 8, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern regarding the repair on his unit.We apologize for any inconvenience Mr***
encounteredWarrantech has been contacted on the customer’s behalf and they advised that only the sealed refrigeration system is covered under his ten-year major component planFor any other malfunctions, Whirlpool can be reached at (800)253-to set up serviceHowever, he would be responsible for the service fees.If the customer is unhappy with the warranty, attached is the cancellation formIt has to be filled out and mailed to the address provided.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all I never talked to or agreed to anything with anyone. I received an email an phone call which I responded to with nothing to the effect of this response. I was put out more than $with pending fraud charges on my account and not being able to process due to what HH Gregg did. I would never ever agree to a $gift card
Regards,
*** ***

October 11,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***:
I have received your letter regarding *** *** refund issues
I apologize for any inconvenience Ms*** may
have experiencedWe regret that we are unable to issue a refund instead of an in-store creditThe warrant does explain if everything should happen to the covered unit and its deemed non repairable a credit will be issued to reselect
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The collection agency advised me to call *** Bank and get some type of detailed letter from them with my final payment I have already called them twice and they refused to talk to me because they cannot get into my account either as they sayThe second time I called the person that answered my call hung up on me and I was not even rude! No one is trying to resolve this and that is not fair to the consumer I feel like I am being scammed!
Regards,
*** ***

November 10, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about her repair.We regret her continued disappointmentHowever, our representatives are unable to authorize returns or exchanges for products that are covered by Warrantech service plans. Due to the continuing issues, Warrantech has arranged a follservice callIf she has any questions or she still needs assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team