Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. There was no resolution offered, all that was listed is that I pick out another model.This is not an option as I purchased the coordinating washer in December 2015.The company indicates the product is no longer avail.Then why was the dryer advertised for sale?Bait and switch occurred.Plus, the item was not listed as a floor model.None of this was addressed in the company response. I am trying to work with the company prior to taking legal action.
Regards,
*** ***

June 15, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***:I have received your letter regarding *** *** concerns about the washer and dryer.I apologize for any inconvenience Mr***
experiencedOur records indicate that an exchange was authorized and the delivery is scheduled for 6/If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

February 17, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his refrigerator.I apologize for any inconvenience *** ***
experiencedWe contacted the service plan administrator and were informed that they authorized a store credit for a replacementA representative should contact *** *** in the next 5-business daysIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

February 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her wall oven.I apologize for any inconvenience MsFleming
experiencedWe regret that given the length of time that has passed, we are unable to offer a return or an exchangeAs indicated in our return policy, the return period is daysWe are also unable to install the handles for a different model on the wall oven.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This company knowingly sold defective and broken merchandise to us. We did not ask for a full refund only a replacement of the broken item. We have since purchased another television for my mother from *** *** and I will continue to warn ALL consumers via any media outlet that I am able to excess...to read ALL of the negative complaints lodged against this company before purchasing. Very unprofessional staff all the way through the Executive level. I only wish I had read reviews before purchasing from them and getting scammed. I guess this is their company solution for leveraging low Christmas salesNo worries they'll go belly up before long! Happy job hunting.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
speaks are not exchange! the business refused store exchange
Regards,
*** ***

February 22, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns about the refrigerator.We regret her continued disappointmentHowever, we are unable to authorize a return or an exchangeMost appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the refrigerator cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the refrigerator qualifies for an exchange. If Ms*** has not yet scheduled a service call, Samsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

February 3, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about her range.We regret her continued disappointmentWe have shared her comments with the service plan administratorIf Ms*** has not yet scheduled a follservice call, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

April 24, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns.We regret her continued disappointmentHowever, we stand by our previous responses.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s delivery concern.I apologize for any frustration *** *** may have experiencedOn 01/10/17, under
invoice ***, the delivery of the dishwasher was completedI regret that there was a stock issue that caused the delayed fulfillment of the orderWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

January 9, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his order.I apologize for any frustration Mr*** experiencedOur
records indicate that the headphones were exchangedIf he has any questions, our call center can be reached at (866) 974-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

June 15, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear Ms***:I have received your letter regarding *** ***’s concerns about the range.I apologize for any frustration Ms*** experienced
However, we are unable to authorize a return or an exchange. The service plan she purchased is administered through ***As indicated in the What is Not Covered section of the Terms and Conditions, issues with liners and rust are not coveredWe regret any misunderstandingIf she has any questions, *** can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I want to say thank you for all your help. I no longer want to pursue this matter. I will take matters into my own hands my recommending to my friends, neighbors, and on face book not to shop at H & H Gregg due to bad business on their part. My wife and I own a home and we just bought a new washer and dryer, high end models, from *** ***. We have not had any problems. If H & H Gregg continue to do business in this manner they will lose a lot of customers. You may forward this response to them if you like. Again, thank you for all your help, Revdex.com.
Regards,
*** ***

July 29,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his dryer.I apologize for any inconvenience Mr***
experiencedOur representative contacted the service plan administrator and was informed that a service call has been scheduled.Mr*** may have the option to request reimbursement for some laundry expenses through the service plan administratorIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

October 25, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her refrigerator.I apologize for any frustration Ms*** experienced
with the repairWe regret that we are unable to honor her request for a refund.We contacted the service plan administrator and were informed that they were continuing with repairIt is our understanding that a representative contacted herIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

October 30, 2015Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: Carol Schaeffer (# 10805634) Dear MsRichardson:I have received your follletter regarding Carol Schaeffer’s concerns about her order.We regret her continued disappointmentWhen a television order is placed through our website, there is an option for a customer to indicate whether they need a connection to additional componentsHowever, the option also states that the service requires a professional installation and additional charges may apply.We appreciate having the opportunity to answer MsSchaeffer’s complaint. Sincerely,James TMcNeesDirector, Service OperationsJTM/rlb

June 30, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear *** ***:I have received your follletter regarding *** ***’s concerns about her refrigerator.We regret her continued disappointmentThe service plan administrator has informed us that the servicer received parts for the refrigerator and scheduled the repairIf *** *** has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, this is a case of advertisingHH Gregg says the TV in question is no longer available...then WHY was it still being advertisedI want what I originally purchasedA 42" Smart HDTV for the price indicatedI do not care the brand at this pointEven the manager told me, "I would offer you a different TV at that price, but I don't have ANY in stock." This resolves nothing. If HH Gregg thinks saying, Oh, sorry, our bad will fix this, they are wrong. They took my money under pretenses at that timeYes my money was refunded, but I DO NOT HAVE WHAT I PURCHASED
Regards,
*** ***

June 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his refrigerator. I apologize for any inconvenience Mr***
experiencedWe are unable to honor his request. The service plan he purchased is administered through WarrantechOur representative contacted the service plan administrator and was informed that the issue with the door is not coveredWe regret that we are unable to override decisions regarding coverage.If Mr*** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meThank you
Regards,
*** ***