Southern Appalachian Auto, Inc.

November 5, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her sofa.I apologize for any inconvenience *** *** experiencedWe regret that we are unable to authorize a return or an exchange for the sofaAs indicated
in our return policy, the return period for furniture is days from the date of purchase.Furniture sold in our stores comes with a one-year warrantyIf *** *** has any questions about the warranty or would like assistance with locating an alternate service provider, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb

March 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her dryer.I apologize for any inconvenience *** *** experienced
We regret that we are unable to offer her a refundIt is our understanding that the manufacturer has determined that there might be an issue with her house vent.In the interest of good customer relations, we can offer to reimburse her up to $if she would like to have an alternate service provider evaluate the issue with her dryerIf she would like to take advantage of this offer, we request that she send the paid receipt for the service call to the following address within the next days.Corporate Office, hhgreggAttnCommunications departmentE96th StreetIndianapolis, IN 46240The manufacturer should be able to provide her with contact information for authorized service providers in her areaLG can be reached at (800) 243-0000.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** While HH Gregg maintains they did not have such an offer in their stores, I disagreeHere is the rebate I complete and saw when I was in their storeTHIS REBATE WAS ON TOP OF THE WASHER WE BOUGHT.http://www.***.com/dotcom/images/2016_LG_TWINWash_Rebate.pdf

December 20, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience Mr*** experiencedWe regret
that we are unable to authorize a return or an exchange of the television.Our store is not responsible for abandoned propertyWe request that Mr*** pick up the television within the next days or our store personnel will dispose of the televisionIf Mr*** picks up the television and provides us with the serial number, we can offer to research his concerns about the warranty claim further. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

October 31, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** (# ***)Dear Ms***:We have received your letter regarding *** ***s refund.We apologize for any inconvenience Mr*** encounteredOur records indicate that
the refund was processed on 10/22/The funds should be reflected on his account within to business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I notice HHgregg response are not answering any of my previous comments on my last rejection. Please have HHgregg to answer the questions/statements from my last reponse. Which included that 1) they had this TV in their Indiana store2) Advertising the Samsung TV on their website which show the TV is in over of their stores.3). Forcing me to take a TV that was less quality then the TV I originally purchase.4)Bait and Switch was done on me. I will contact the Attorney General to get involved in this matter.
Regards,
*** ***

September 28,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** ** *** (#***)
Dear Ms***:
I have received your letter regarding Benjamin *** customer service issues
I apologize for any
inconvenience Mr*** experiencedWe regret that we are unable to replace the unit due to the purchase dateAt this time Mr*** is under a 1yr manufacture warranty with SamsungTherefore any and all mechanical issues Mr*** is experiencing will be coveredPlease contact Samsung at 1-800-726-to schedule out a technician
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Executive Team

March 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your follletter regarding *** *** concerns about her appliances.In the interest of good customer relations, we are processing a $price adjustmentShe should receive the refund in the next daysIf her issues have not been resolved and she would like assistance with scheduling service, Frigidaire can be reached at (800) 374-4432. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***they were not sold out that is a statement They refunded my money then I went to the store and bought oneIn my opinion this is unethical business practice and advertisingI will continue to tell everyone I know about my bad experience and to continue to put it on social mediaI also think the attorney general in IN would be interested in this kind of business practices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is a broken record and a never ending cycle Warrantech tells us to contact HHgregg and HHgregg tells us to contact Warrantech Neither company stands by their product or warranty claims Very disappointed and will never do business with either company in the future Will also take every opportunity to discourage friends, family and colleagues from doing business with these companies as well
Regards,
*** ***

April 14, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: ** *** ** *** Dear *** ***:I have received your letter regarding ** *** concerns about the dishwasher. I apologize for any inconvenience *** ***
experiencedIt is our understanding that the service plan administrator is working with the service provider to resolve the issue with the dishwasherIf *** *** has any questions, Warrantech can be reached at (*** ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

August 27, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear *** ***I have received your letter regarding *** *** concerns about her reimbursement request. I apologize for any frustration Ms
*** experiencedWe can forward her request for an expedited refund to the service plan administratorHowever, our representatives are not authorized to make decisions regarding reimbursement.We contacted the service plan administrator and were informed that they have not received a copy of the completed repair invoiceIf Ms*** has this information available, we recommend that she provide it to Warrantech so that they can assist her.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like to take the next step in regards to my complaint with hhgregg I am taking all the steps needed to resolve this big problem with the damages caused to my floor and bad installation of dish washer with the trust that we put into hhgreg for the installation I tried to rectify this matter with hhgregg and frankly I feel like I am getting nothing but a runaround This has taken a toll on my health this situation is way to stressful anymore The only thing I want is the right thing to be done and that is fixing my home to look like prior to me getting this dishwasher from hhgregg installed Most big reputable companies will take responsibility for causing such a big problem, I never dreamed in a million years this would have happened My husband and I have already decided this cost us way to much money to just give up we will not until the right thing is done here we are not going away I am hoping this can be taken care of with Revdex.com but if not we will file a lawsuit to hhgregg I am hoping it doesnt go there I want this matter to be made public I hope to god no other customer and there family will ever have to go through something like this because this is a customer's nightmare I can also give picutures of the damages if needed I spoke with Ms Marcia after I got a response from HHgregg and told her my husband spokewith a woman by the name of Antoinette from hhgregg and she told my husband 2x that the reason there is paperwork it is because we purchased so much stuff and paid in full the salesrep waived installation and delivery, I told ms marcia she proceeded to tell me she had to look into this, she called me the next day and stated she learned something that on the invoice next to the appliance there was a code ci which means customer installed she has been looking as this invoice and didnt no what that meant seems a little fishy to meI told her I dont care what this means hhgregg installed everything we are not going to have some appliances installed by hhgregg and chose one that we will install ourselves this is a down right scam and doesnt make any senseHow are we suppose to no what these codes mean and nothing was explained to us we never even signed this invoice Please help us Mrs *** my phone # is ***I would also like to make not that Amy E***, Mrs Marcia supervisor, I tried to call her 2x she never returned my phone calls, I worked in customer service for years I would have never not returned someones call regarding a serious matter as this This just shows me that hhgregg cares nothing about there customersI will definitly tell everyone I no not to shop with HHgregg. Regards,
*** ***

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s treadmill delivery.I apologize for any frustration Mr*** may have experiencedAfter
review, the unit was delivered and signed for by Mr*** on 1/13/17, according to the carrier’s recordsI regret that there was a delay and confusion during the delivery processWe look forward to providing great service to Mr*** in future transactionsWe value our customers and appreciate having the opportunity to answer the complaintSincerely, Z.AN***

July 23, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s order.I apologize for any inconvenience Mr*** experiencedOur records
indicate that a representative at our corporate office addressed his concernsIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

October 10,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about her dishwasher installation.I apologize for any inconvenience
Ms*** experiencedWe regret that given the length of time that has passed since the installation in 2013, there is no way to verify how any issues may have occurredWe are unable to authorize a return or an exchange. In the interest of good customer relations, a representative at our corporate office previously authorized a refund of $as a partial reimbursement for a service callIf Ms*** has not yet received the refund, she should receive it within the next few business days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

January 9, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: Ann *** (# ***) Dear Ms***:I have received your follletter regarding *** ***s concerns about her order.We regret her continued disappointmentHowever, we are unable to offer a substitute model. In the interest of good customer relations, we can offer to sell her a different model of television at cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store and speak with the store management within the next days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

January 19, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s purchase.We apologize for any inconvenience Ms*** encounteredShe has been contacted
by our store management and she will be visiting our local store to process the $refundIn regards to the driveway, this case has been escalated and is currently being worked on.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team