Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Until the company fulfills their promise to pick up mattress and refund charge to card, this matter will remain unresolvedIFurthermore, I have documented the name of the employee and date/time of conversation regarding the offer of a discount after the refrigerator was not delivered when promisedThis claim will be escalated to court due to this company's negligence and failure to abide by contracted agreement and fraudulent credit charges
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
FSubject: Re: You have a new message from the Revdex.com of Central Indiana complaint #*** I do not accept what HHgregg response was, due to the fact when I purchase this TV from them, I never received any email regarding that the item was sold out, unavailable etc., and I received seven email and all were pertaining summary of order, and about confirming all information for delivery and time TV would be at my home!!! I feel the problem occur once they realizes that there was a error in the advertisement (which did occur, for was told by on of HHgregg employee, will give name upon request), but was told since I purchase it at that price would have to give it to me due to the fact it was there error. But it seem they are getting around there error another way, for not one person from HHgregg company has honor there word or treated me with respect from this company. For all I received was rude comments, and domineering comments from the CEO Office at that point! It seem HHgregg has done this type of thing to many customer, which is truly what I do not understand why is this company able to get away with this type of matter dealing with the customer. I feel I should received a TV as I was told I would by HHgregg employee and the price of the TV should not matter at this time for when I purchase the TV, the order was compelete, I received two email that day regarding summary of order, thank you for your purchase. So since this company made so many error which have nothing to do with my hands!!!! I purchase I TV, and I NEVER RECEVIED ANY EMAIL STATING SOLD OUT, UNAVAILABLE!!!! So I hope that the Revdex.com will stand by me to received a LG 65" 4k TV as I purchase and never received. Thank you very much for taking the time to read my email.*** ***
Regards,
*** ***

November 29,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** *** (#***)
Dear Ms***:
I have received your letter regarding Ms*** *** *** customer service Issue
We apologize for
the inconvenience and issue that Ms*** experienced with her dishwasherDue to no servicer in Ms*** area Warrantech has issued a credit to reselectThe credit is for the cost of the dishwasher $At this time the warranty is fulfilled and Ms*** will have to purchase another extended warranty
If Ms*** has any questions regarding he credit we ask that she contacts warrantech at
877-456-96643, If not her credit confirmation number is ***
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

June 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***:I have received your letter regarding *** *** concerns about her order.I apologize for any inconvenience *** *** experienced
Our records indicate that the order was canceled and a refund was processedIf she has any questions, our Call Center can be reached at (*** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

I have contacted Samsung and they'd ask that I contact the store, being I've paid for this extra service. I'm very dissatisfied with this entire ordeal and this is becoming really RIDICULOUS!! If HH Gregg can't provide better service, then they shouldn't be open. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

January 2, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about his repair request.We regret his continued disappointmentThe major component service plan he purchased is administered through WarrantechIt is our understanding that they advised Mr*** to find a servicer to repair the refrigerator and then submit the invoice for part reimbursement if the technician replaces a covered partIf he has any questions, Warrantech can be reached at (877) 456- We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

February 08,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your email regarding *** *** complaintWe apologize for the issues Mr*** experienced with this purchaseOur records indicate a refund was processed back to the original form of payment 01/10/Mr*** not only received a refund for the purchase, but also for the shipping cost which totaled the amount to $
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E*** Customer Relations Department

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** ** (#***) Dear Ms***: I have received your letter regarding *** **’s delivery concern. I apologize for any inconvenience Ms** may have experiencedAfter review, the
order was cancelled and refunded under invoice *** on 12/22/We look forward to serving Ms** better in the futureWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appears belowhave been on hold with that 800# for minutes nowI cannot allow pickup today I am working and did not have time to plan to be off workI will need pickup next saturday or sunday when I am off work
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Because I dealt with HHGregg not acceptance nowHHGregg took my merchandise back and gave no refundNot having an item and not having the money is not an honest transaction
Regards,
*** ***

September 29, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about the range.We regret his continued disappointmentHowever, we are unable to override decisions regarding coverageIt is our understanding that the manufacturer assisted with arranging a repair.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s shipping concern.I apologize for any frustration Ms*** may have experiencedThe
product has been packaged and is shipping under FedEx tracking ID ***The expected delivery date is Wednesday 1/11/by end of dayI regret that there was a stock delay that caused the item to not be fulfilled expedientlyWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

April 28, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***I have received your letter regarding *** ***’ concerns about refrigerator.I apologize for any inconvenience *** *** experienced
According to our records, the service plan administrator indicated that the manufacturer is replacing the refrigeratorIf he has any questions, Warrantech can be reached at (*** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

December 29, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about his purchase.We apologize for any inconvenience Mr*** has
experiencedHis feedback is very important to us and has been forwarded to the appropriate personnel to addressOur records indicate that the installation was completed on 12/21/We hope the installation went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

March 31, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the refund.We are glad that he received the refundIf he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello,As I already said, this merchant refund was not processedThis merchant said they refunded it to my paypal account, but actually it was NOTPaypal said this merchant didn't initiate refund process and I didn't receive itAlso I attach my Paypal transaction from Nov 1, through Dec 30, received from paypal so if you see this file, you can't find refund on itI hope someone in this company find error in their billing system with Paypal. Regards,
*** ***

August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’ concerns about her dryer and the store credit.I apologize for any inconvenience Ms
*** experiencedOur records indicate that the service plan administrator authorized a store credit for the amount of the purchase price of the original dryerWe regret that we are unable to override decisions made by the service plan administrator. In the interest of good customer relations, we can offer to sell Ms*** a new dryer at cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store and make the purchase in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** rebuttal
We apologize for the inconvenience and frustration Mr*** experiencedOur records indicate a refund in the amount of $(confirmation # ***) was issued back to the HhGregg card *** on 02/07/If Mr*** has yet to see that refund reflect his *** account I would recommend him reaching out to *** at 800-333-
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

March 21, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’ concern about the washer.We apologize for any inconvenience *** encounteredWarrantech has been contacted
on the customer’s behalf and it is to our understanding that the option of a store credit or a warranty cancellation (prorated amount) has been offered*** may contact Warrantech a (877)456-with his final decision. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team