Southern Appalachian Auto, Inc.

February 15, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s request for the discount.I apologize for any misunderstanding Mr*** experienced with
the discount offerA representative from our corporate office contacted him to inform him that model UN65KSdoes not qualify for the discount because it is classified as a UPP (Unilateral Price Policy) modelUPP models are excluded from discount offers. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

April 24, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns.We regret her continued disappointmentOur records indicate that a store credit was issued and then used on 4/7/17. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

December 30,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service issue
We apologize for the inconvenience Ms***
experienced as well as the delay in getting her purchaseMs*** was already compensated for the inconvenience, however because she is seeking more than what was agreed upon she is to speak with store management
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

February 23, 2016RE: *** *** *** *** ** *** Dear *** ***:I have received your letter regarding *** and *** *** concerns about their experience at the store.I apologize for any misunderstandingWe were unable to verify how any issues with the pricing
may have occurredA sale price listed in our ad or on signage in our store would not include sales taxAdditionally, any installation services or service plans they might have requested would be an additional amount. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

June 10, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear Ms***:I have received your letter regarding *** ***’s concerns about his furniture.I apologize for any inconvenience Mr***
experiencedIn the interest of good customer relations, we issued store credit for the replacement of the sofa and the loveseatFor further assistance, he can visit the store and refer to invoice ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. While it is not resolved to my saitisfaction, I recognize there is no solution. There is no need to keep this complaint open but I ask you keep it on file so others do not have to deal with this.
Regards,
*** ***

May 18, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her refund.I apologize for any inconvenience *** *** experienced
Our records indicate that the refund was processedShe should receive it within the next 5-business daysIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** warranty issue
We apologize for the inconvenience and issues Mr*** is currently experiencing
I do apologize for the inconvenience and any frustration this may have caused Mr***Our records indicate Warrantech the warranty provider did issue Mr*** a credit in the amount of $The credit was issued due to the chairs peeling and bubbling on 01/10/The confirmation number needed for Mr*** to take advantage of the available credit is ***Because a credit was issued and Mr*** was giving the option to reselect the warranty is fulfilled
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

September 16, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** claim of damage.I apologize for any frustration *** *** experiencedWe forwarded the claim to the appropriate personnelIt is our understanding that a
representative should contact her within the next business days.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

December 11, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his order.I apologize for any inconvenience *** *** experiencedOur records indicate that the order was refunded through a credit card chargebackWe
regret that we are unable to extend the sale prices.We appreciate having the opportunity to answer the complaint. Sincerely,Diane ***Communications Department

September 2,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about his dishwasher.I apologize for any inconvenience Mr***
experiencedThe service plan administrator has authorized a store credit for the replacement of the dishwasherA representative should contact Mr*** within the next few business days if they have not contacted him already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Company previously stated they would refund return FedEx shipping charge (attached with last Revdex.com response)There continues to be a delay now no response regarding if/when and how I will be reimbursed
Regards,
*** ***

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s furniture.I apologize for any frustration *** *** may have experiencedAfter speaking
with our furniture department, I regret we are unable to exchange the furniture outside of our industry standard three day return policy with the set also being a floor modelThe servicer has notated that no defects were found after inspecting the productsDue to our return policy, servicer notes and the nature of the purchase, we are unable to further assist with the claimMr*** may be able to contact the manufacturer, Corinthian, at 662-287-to seek additional assistanceWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

June 8, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE : *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***'s concerns regarding his refrigerator.We apologize for any inconvenience Mr*** encounteredHaierhas
been contacted on the customer's behalfOne of the representatives from Haier contacted the customer today to troubleshoot and schedule service.We appreciate the opportunity to address the complaintSincerely,Stephanie de La V***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.How was I to know the TV was cracked I didn't take it out the box in the store and when I did tale it out the box I immediately called and told u all what was going on and what the hell am I suppose to do about my dollars I have three children I could have spent that on u all are full of st!!!
Regards,
*** ***

March 23, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her dishwasher.I apologize for any inconvenience *** ***
experiencedWe regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange. Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the dishwasher cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the dishwasher qualifies for an exchange.If she needs assistance with arranging a repair, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s delivery experience.I apologize for any frustration *** *** may have experienced
during the delivery of her purchase with our companyAfter contacting Mrs***, we have honored her request for an additional refundBased on the failed deliveries we have awarded another $that was accepted and have sent Mrs*** an additional confirmation of our phone call with this amountWe ask that invoice *** be referenced for the refundWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
For several months we have been going around and around and around with HHGregg, they keep saying that they "delivered" the appliances, which is NOT true, and when we call them asking WHY they keep saying that the appliances were delivered, they keep telling us that NO DELIVERY IS SCHEDULED, and that the appliances are NOT IN STOCK, and that they can't even do (or schedule) a delivery because the appliances are NOT IN STOCK.Every single time we call, and complainthey tell us that they do NOT HAVE THE APPLIANCES, and they are unable to schedule a delivery because they do NOT HAVE THE APPLIANCES.This has dragged on for several months now, and it's been a VERY VERY painful process, and we're EXTREMELY unhappy with the TERRIBLE CUSTOMER SERVICE, and *** *** had the SAME EXACT APPLIANCES for 40% off (during Labor Day, and also again on Columbus Day) and we could purchase the SAME EXACT APPLIANCES for less than HALF of what HHGregg has charged us We pointed out the prices to management, and they said that there is NOTHING they could do, and they would NOT honor the prices or even price match We asked to have the appliances returned (or NOT DELIVERED) and we were told that they MUST deliver them (because they already charged us for them) They would not give us a refund, or even issue us a credit (or price match) and we paid 50% too much for all of our appliances (plus "add on" kits, which cost about $at Menards, were sold to us for $to $per kit for each appliance) and we were told that we MUST BUY all the "add on" kits (from HHGregg), or they would NOT hook up the appliances and then they delivered the appliances and would NOT hook up the appliances The delivery team said that they only deliver appliances, but will NOT hook up (or disconnect) the existing appliances, and we had to pay someone $(per appliance) to have the appliances hooked up, and now we have to pay another $(per appliance) to have the appliances disconnected, because HHGregg will NOT install or uninstall the appliances (Nor will they issue us a credit for the installation/uninstallation).We're EXTREMELY UNHAPPY with HHGregg, and the terrible customer service, and TERRIBLE service (and way OVERCHARGED US) for everything We paid TWICE AS MUCH by buying our appliances from HHGregg, and we are tired of spending countless hours on hold & store managers avoiding our calls (or saying they will "take care of it" and NEVER call us back, or return our calls) Today we spent another FOUR HOURS on the phone, trying to argue/fight with HHGregg, and I even referenced this conversation (because corporate office says ONE THING to the Revdex.com) and then the store/delivery warehouse says something COMPLETELY DIFFERENT, and are insisting that they do NOT EVEN HAVE THE APPLIANCES IN STOCK, and they can't even do the delivery (or even schedule a delivery) because they do NOT HAVE THE APPLIANCES IN STOCK!This has been dragging on for MONTHS NOWand from DAY ONE we have asked them to just come pick up ALL OF THE APPLIANCES, and issue us a FULL REFUND We just want a FULL REFUND for what we have paid, and we don't want to deal with HHGregg anymore This is the WORST CUSTOMER SERVICE I've ever seen in my life, and we should have just bought our appliances elsewhere We could have bought the same exact appliances at Home Depot for less than HALF of what HHGregg charged us, and had the appliances delivered immediately (in stock), and we wouldn't have the problems that we are facing with HHGregg The warehouse and "Dalton" have just lied to us over and over, telling us they won't exchange the appliances, and won't let us return them (even though we were within the day window for returns) We were told for over 1/months that they would NOT give us any refund, would NOT help us, would NOT exchange or give us any refunds, and that they would not do ANYTHING to help us, or fix the problems.September 27th, it was SIX WEEKS that HHGregg was giving us the "run around", and now it's OCTOBER 20th, (1/weeks later, almost a month later) and HHGregg is STILL giving us the "run around" and telling us that they don't even have the appliances in stock, and they can't even schedule a delivery, because they don't stock or carry (or have) any of the appliances that they sold us.We've been dealing with these SAME EXACT PROBLEMS for almost THREE MONTHS now HHGregg keeps giving us the "run around" and dragging their feet, for weeks/months, telling us that they can't pick up our appliances, or can't issue a refund (it is now TWELVE WEEKS now, and we still can't get HHGregg to issue us a FULL REFUND) and we just want the appliances picked up, and want our credit card to be credited back for a FULL REFUND We want ALL of our appliances picked up and returned to the store, and we want to be issued a FULL REFUND We are tired of spending hours and hours and hours (and spending weeks and weeks and months and months) on hold, and trying to argue with store managers (or "Dalton" the warehouse manager) and we just want our appliances picked up, and returned to the store, and we just want to be issued a FULL REFUND of the $4,746.25.We don't want to deal with HHGregg's terrible customer service, terrible prices, and terrible delivery (and non-delivery) and I can't even imagine how hard/difficult it will be if we need help/service on these appliances in the future, and HHGregg is not a reputable company that I would ever do business with or purchase from ever again I just want a FULL REFUND, and we'll purchase all of our appliances at a reputable store like HOME DEPOT, where we can get much better prices, fast and friendly service, and prompt delivery (and FREE HOOKUP, FREE INSTALLATION, and FREE DELIVERY) No one should have to take NINE DAYS OFF OF WORK, and spend hundreds of hours on the phone dealing with HHGregg's customer service department (or store managers, or "Dalton") and we still can't even get this resolved.We just want ALL OF THE APPLIANCES picked up, returned back to the store for a FULL CREDIT, and FULL REFUND We will purchase our appliances elsewhere
Regards,
*** ***