Southern Appalachian Auto, Inc.

September 22,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***:
I have received your letter regarding *** *** television
I apologize for any inconvenience Ms
*** experiencedOur records indicate Ms*** television is currently in *** ** as of 09/17/scheduled to be deliveredI was able to get in contact with Ms*** and she stated after speaking with the delivery center, the television will be delivered Friday 9/23/
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Executive Team

Dear Ms***: I have received your letter regarding *** ***s concern about his over the range microwaveI apologize for any frustration Mr*** has experienced After review, the unit has been returned and Mr*** has been refundedWe ask that 3-business days
be allowed for the funds to post back to the original form of paymentWe value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

July 15, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# 1***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the purchase.I apologize for any inconvenience Ms*** experiencedIt
is my understanding that Sales Manager Joe G*** called to assist with resolving her concernsIf she has any questions, he can be reached at (504) 667-4138.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding a rebuttal from *** ***
We apologize for the inconvenience and frustration Ms*** experiencedUnfortunately Ms*** signed a contract through Acceptance Now making monthly payments on her purchaseHhGregg is not authorized to make any decisions or overwrite any of Acceptance Now policiesAs Ms *** was previously informed this must be handled through Acceptance Now who can be reached at (888) 672-
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LG refuses to stand behind their productA washing machine should not be made of material that rustsThe washer is less than years old and it is unusable because it is leaving large amounts of rust on clothingLG claims that the rust is "cosmetic", but there is no rust on the outside or underside of the machineEvery metal part below the stainless steel tub is rustingMy saving grace is that HHGregg values its customers and replaced the washing machine at their expenseHHGregg has integrityLG does not
Regards,
*** *** ***

February 15, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about the canceled order.We regret her continued disappointmentThe model she previously ordered has been removed from our website. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear.Megan contacted my fiance on 3/and she did received the serial numbers that we were able to provideThe couch was missing and torn off, likely by the delivery people. This is a cop out response, since Megan had this information prior to my Revdex.com complaintI also personally left Megan a message via Julia on 3/16, as Megan was at lunch at 10:49amI am still waiting for that message to be returned and I left all of my contact numbers with Julia. No one in this company is capable of returning a phone call and it is classic pass the buck
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I explained before, Bose the speaks manufacturer agrees to replace through me or the hhgregg store, why is hhgregg not acting a reputable company
Regards,
*** ***

December 29,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***s concerns about the refrigerator.We regret her continued disappointmentOur records indicate that the service plan she purchased is administered through WarrantechOur representatives are unable to authorize repairs or make decisions regarding coverageIf Ms*** has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,Ryan M***Executive Desk

January 11, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’ concern about the purchase.We apologize for any inconvenience *** has experiencedHer feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the futureOur records indicate that the order was cancelled and refunded on 11/29/16.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

I’m emailing you today in regards to a complaint filed by *** *** I have personally responded to Ms*** three other times regarding a credit issued to her by our third party warranty company Warrantech Inc In the complaint Ms*** states she was not giving the full amount paid back Unfortunately hhGregg does not issue the credits, nor do we have the authorization to overwrite what Warrantech issues to the customer, as I explained to Ms*** on several occasions I apologize If Ms*** does not find the response satisfactory unfortunately there is nothing we can do at this pointI have spoken with *** and she has instructed me to contact you in seeing if this can be closed outI can only direct Ms*** to warrantech, and unfortunately she will continue to not find my response satisfactory Any help would be appreciative ! Thank You, Whitney Customer Relations Department

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** warranty issues
We apologize for the inconvenience and frustration Mr***
experiencedAfter speaking with Mr*** he stated that LG did come out to repair the television and it has been working up to standards sinceFor the inconvenience I did inform Mr*** that I will be processing and mailing him when out a gift card
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

January 4, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s refund.We apologize for any inconvenience Mr*** encounteredOur records indicate that
the order has been cancelled and refundedPlease allow to business days for funds to be received. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I was told I lived too far for them to deliver This is why it took me a couple weeks to get it back but I was not concerned because of the day return policy I emailed Tim pics weeks ago and still have had no response I will attach pics I sentThe pics with the black lines are what it looked like before I took it back and the last is the one after I took it out in the cold There is no damage to the outside of the screen it is internal th outside of the screen is fine

August 31, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** *** (# ***)Dear Ms***:We have received your letter regarding *** *** *** ***'s concerns regarding their washer.We apologize for any inconvenience *** and ***
encounteredWe regret to inform them that we are unable to return the unit due to the fact that it has been over daysHowever, the product is currently under the one-year manufacturer warrantyGE can be reached at (800) 432-2737.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is correct that I have received the product but I have not yet received the $credit that the customer service supervisor and also the representative that I spoke with at corporate promised me I would receive for my troubles Also I find it very interesting that on Saturday, December 17th I was able to walk into the Saint Clairsville, OH store and the manager was able to order me the exact same laptop and have it delivered by Monday, December 19th Because I had to order it twice and I have not yet received my credit I know have to make a double payment on my credit account I have returned one of the laptops to the store and would appreciate the promised credit along with my minimum payment being adjusted to show my return so I do not have to make a double payment
Regards,
*** ***

November 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about the refrigerator.I apologize for any frustration and inconvenienceOur records
indicate that the refrigerator was exchanged. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was charge a delivery fee and instillation fee for every item at the time a promotion was being offered stating free deliveryAlso, I had to take the original refrigerator and traded it in for another one which I should of been refunded the differenceI have yet to receive a receipt stating my overall total including the new refrigeratorOr my delivery charges being taking away from my transaction.
Regards,
*** ***