Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s delivery. I apologize for any inconvenience [redacted] may have experienced. After reviewing...

photos, I regret we are unable to hook-up Ms. [redacted]s dryer. The vent for the unit has been set-up to hang from the ceiling of the home. Our delivery team’s insurance carrier cannot cover this type of install. In order to maintain great customer relations, I have refunded Ms. [redacted] the cost of the dryer hook-up kit and she will be receiving a check in 1-2 weeks for the amount of $59.99. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

January 5, 2016Peggy RichardsonRevdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience Mr. Leinberger...

experienced. Our records indicate that his order was picked up. If he has any questions, the Call Center can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While the items have been picked up and returned to the store, I must express my continuing disappointment in the refund issuance.  Initially I was told 3 to 5 days.  On day 7 I called the customer service line and was then told it takes 7 to 10 days for the refund.  Now I am being told it can take 30 days.  This is ridiculous - we aren't talking about at $25 toaster.
Regards,
[redacted]

November 30, 2015RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience [redacted] experienced. However, we are unable to honor her request. As indicated in our return policy, the return...

period is 30 days from the date of purchase. If she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at [redacted].We appreciate having the opportunity to answer [redacted]’ complaint. Sincerely,Diane [redacted]Communications Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      To whom it may concern:I agreed to resolve this complaint with hh gregg. There is still one problem. On my December statement, hh gregg credited my account $639.98 which is the correct amount for both warranties. They also charged me 9.25% sale taxes which they didn't refund on each item. Also, they didn't adjust my payment accordingly. I am looking for this matter to be resolved thoroughly. If you have any questions, or need to see a copy of the original receipt, please let me know. Thank you kindly, [redacted]

November 22, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. Our records...

indicate that the door was replaced. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am writing in reference to claim [redacted].  HH Gregg responded to your initial inquiry that they were still processing the claim at that time on January 7, 2017.  They said that they would be sending me a prorated refund check.  It is now over two months since they received my original request.  It is not rocket science to determine the amount of the refund.  The warranty that I purchased was for five years and I had the washer that was recalled in less than one year.  The sales person at HH Gregg said the refund process should not take more than two weeks.  Before I contacted Revdex.com, the warranty company representative told me that I should receive my refund in less than three weeks.  The time frame to receive the refund is not acceptable.Thank you in advance for your prompt attention.[redacted]

Revdex.com:
I received a check in the mail on 6/9/2016 for $1,005.69, although the refrigerator cost $1,884.44, although not quite satisfied by the outcome of a total reimbursement, especially with the amount off time spent away from work, I will settle at this time to be done with this disappointing experience.Thank you in advance Revdex.com for assisting with this issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To whom it may concern:I would like to give you the list dates of events that lead up to 12/18/2016.  They are as follows:11/26/2016, I purchased a TV from HHgregg, Inc. A Christmas for my mom. After the sale and discounts, I received the TV for $278.49 before taxes (15% discount off of $327.99)12/10/2016, I was notified by HHgregg, Inc. and told that they did not have the TV and to come and get my money back.12/12/2016, I contacted HHgregg, Inc corporate office and spoke to a Bob A[redacted] ( in the morning).12/12/2016, I was contacted (twice) by the store's manager Chante.  Ths is what was stated by the manager:First phone the store manager stated " you called the corporate office", I said yes.  The manager then stated that she had the TV I purchased on 11/26/2016  (Samsung UN48J5200) in the store and I could pick it up".  The manager also stated "I went to another store to get the TV".  I stated ok, I will pick it up on 12/13/2016.  The manager called back a second time and stated, "I just want to point out the the TV you coming to get is not the TV you purchased on 11/26/2016, that it was a different model LG 49LH5700 model".  I stated "That not what you said in the first phone call".  She stated "I acknowledge that and that why I called you back so it will not be any confusion".  She stated "that this was an upgrade of the TV I purchase".  She stated "you could compare the two TVs and let me know".  I stated ok.  12/13/2016, I called the corporate back a second time trying to resolve the issue and the fact they tried to offer me a lower brand TV.  Bob A[redacted] of corporate office stated "The TV you purchased on 11/26/16 was discontinued and the TV they offered me was an upgrade".  I stated "the TV was not discontinue by Samsung".  "In fact, you can go on Samsung website and purchase the TV I paid for at $499.99 on Samsung website".  I also noted that on their website HHgregg, Inc, you are advertising that you do in fact have this TV in over 30 of your stores".  "Bob Alter claimed that wasn't true".  I also stated that I called several of the stores and they physically checked and had the TV in their store brand new in the box".12/13/2016, I notified the store telling them I did not want the TV because it was not an upgrade of the TV I purchase.  The manager told me "we will contact you when we get the TV in the store".  I stated "ok".   12/17/2016, I went to [redacted], and they in fact had the TV I purchased on 11/26/2016, but would not price match because it was a black Friday sale price.  [redacted] also stated that the TV was not discontinued and they were getting more of them in.12/18/2016, I went back to HHgregg, Inc, to get an update on my TV and the manager stated "corporate office offered you the LG lh495700 TV and will not give me any other TV and that I had to accept that TV".  With only a week left before Christmas, I stated "I do not want that TV because it was not an upgrade".  I stated to the manager "that HHgregg put me in a situation to accept a TV I didn't want". I stated I will let the Revdex.com resolve this matter". Facts:HHgregg, Inc, knows this is not an upgrade.  In fact, HHgregg, Inc., [redacted], [redacted], [redacted] will all tell you that LG TVs are lower brands compared to Samsung and Sony TVs.HHgregg, Inc as of 1/5/2017 is still advertising that they have the Samsung TV I originally purchased on 11/26/16 in over 30 of their stores on their website.In fact this is 1 of those location that physically had the TV in the HHgregg store:HHgregg Inc.10101 E. Washington St.Indianapolis, IN 46229317-899-4070 Samsung is still selling the TV I paid for on 11/26/2016 on their website as of 1/5/2017. [redacted], [redacted], and [redacted] are still selling the TV I purchased on 11/26/2016 as of 1/5/2017.I believe I am a victim of 'bait and switch' .  To get customers in the stores and then state they don't have the product they advertising, but something similar.  Not only did they have the product I purchased on 11/26/2016, but refused to give it to me.I felt I was put in a situation to take a product I didn't want, 7 days before Christmas.
Regards,
[redacted]

December 11, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the recliner.I apologize for any inconvenience Mr. [redacted] experienced....

Our records indicate that an exchange for the recliner was authorized. We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications DepartmentDM/rlb

September 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Ms. [redacted] experienced. We...

regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If Ms. [redacted] would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about their appliances.We regret their continued disappointment. However, we are unable to authorize a return or an exchange. The washer should still be covered by the manufacturer’s warranty. If Mr. and Mrs. [redacted] would like to schedule a follow-up service call, Whirlpool can be reached at (800) 253-1301. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 5, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her television.I apologize for any inconvenience [redacted] experienced. We regret that given...

the length of time that has passed since the purchase in 2011, we are unable to authorize a return or an exchange.In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. Our records indicate that her purchase is scheduled to be picked up on 12/30/16. She will receive a call the night before with her three hour window. Once the appliances are back in our distribution center, the refund will be processed.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

November 18, 2016   [redacted]       Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern...

about her range repair. I apologize for any frustration Ms. [redacted] has experienced.   The warranty administrator Warrentech, issued a credit that was used by hhgregg to give Ms. [redacted] a store credit. The credit was used for delivering a new replacement range that was completed on 11/15/16 under invoice [redacted]. We ask that Ms. [redacted] call us if she has any questions or concerns about her new range.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Yes we finally received the dishwasher but I think some compensation, at least for installation cost, is not unreasonable.   He, post surgery, was on the floor for 2+ hours and needed to take pain medicine after just to get it installed.  Again trying to avoiding this was the only reason we bought there in the first place.   Not even an apology for (1) website being incorrect, (2) being repeated lied to on the phone or told they had no idea when they would have trucks coming in and (2) phone calls not returned.  Ridiculously bad customer service. 
Regards,
[redacted]

February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the order.I apologize for any frustration [redacted] experienced. Our...

company did not receive the funds associated with the check. Therefore, we are unable to offer a refund or delivery of the items as he requested.It is my understanding that [redacted] has the option to contact the financial institution that issued the check and request that they stop payment so that the check cannot be cashed in the future. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team

February 21, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding his rebate. We apologize for any inconvenience Mr. [redacted]...

encountered. We regret to inform that we are unable to fulfill Mr. [redacted]’s request. The rebate was valid from Jan 29, 2017 to Feb 7, 2017. The purchase date was on Feb 9, 2017, therefore it does not qualify.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the sofa.I apologize for any inconvenience Mr. [redacted]...

experienced. Given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange.Our records indicate that the service plan he purchased is administered through Warrantech. It is our understanding that a representative contacted him. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team