Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] Warranty issue.
We apologize for any inconvenience Ms. [redacted] may have experienced....

Based on the information provided by the warranty provider a temperature sensor was replaced 11/28/16, since they have not heard from Ms. [redacted] stating that anything else was wrong with her dishwasher. Because the unit is only experiencing minor issues Ms. [redacted] dishwasher does not qualify for a replacement.
We can issue a prorated refund back for the warranty; however Ms. [redacted] will no longer have coverage on the unit if she experiences any issues in the future. Attached is a cancelation form
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

January 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his delivery.I apologize for any inconvenience Mr. [redacted] experienced. It is my...

understanding that a representative from the delivery department contacted him to address his concerns. If he has any questions, our call center can be reached at (800) 284-7344.  We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This company blatantly violated the Virginia Consumer Protection Act with it's fraudulent advertising, caused me a world of inconvenience and cost a close friend of mine $150 when I tried to give them a gift of a TV, only to have HHGregg not honor their printed advertisement.  Their "referring" the information to the basement storage boxes doesn't bring this matter to any sort of resolution.  Yes I settled for another TV at the request of a good friend who wanted to save me the aggravation of having to deal with this company further, I did not get a TV for the amount of money I should have, again only being offered lesser quality or higher price...NOT WHAT WAS AGREED TO AT THE BEGINNING!.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[It is now December 5, 2016 and we were once again told our washer and dryer will not be delivered on Tuesday, December 6th as promised by salesperson Ashley. We only found this out after calling the delivery center. After speaking with Manager Rachel, she informed me, once again, the dryer is not in stock again. This was confirmed by manager Steve that the dryer was en route to the warehouse. We are seeking immediate delivery of appliances as well as an additional $200 off the price to compensate for our days off, laundry costs, and financing cost as we have already made payment on these appliances. I have never experienced "a business" with such poor communication skills amongst their departments and poor customer service. Perhaps Whitney from HH Gregg Customer Service can provide answers as to why we have had three confirmations of delivery and our appliances have not been installed. Can a person press charges against a business for stolen goods? If so, I would like to pursue that option.
Regards,
[redacted]r [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. - Only because I don't have to call them again I hope. The process of achieving this solution was by no means acceptable. Please see below:Contact was made by Warrantech on April 11th, 2016 and I was advised they had made an appointment for me with [redacted] for the last appointment of the day (I was assured this would be after 5:00 pm) on Tuesday, April 12th, 2016. I verified this with [redacted] as well. On Tuesday the 12th, [redacted] called at 3:00 pm telling me they would be there in 30 minutes. I called [redacted] and they said they absolutely could not make an appointment after 5 and all of a sudden there was no record of the conversation I had with their person or the supervisor from Warrantech. So I called Hhgregg back (which I guess is Warrantech) and had to literally scream to get to someone who could give me an answer. I was transferred then to 'Tier 1' who advise me that all this time I should have been transferred there to find me a different repair service. She advised that she would set me up with Comp Teks (which I had originally and never called me back nor provided a good phone number to reach them... a week went by and I was switched to [redacted]). So she tells me to call them first thing the next morning and schedule an appointment. I did. They had none of my info and said even when they got it, they couldn't schedule anything for over a week. I did my own research (on my own time) and found a repair person who would service a Samsung dishwasher. I called Tier 1 (May I remind you at this point that it takes an act of Congress to be transferred there even with an authorization number - so each phone call I make is roughly an hour or more). I verified exactly what I needed to be reimbursed the costs and they tell me I need to have the repair person call them before doing any repairs. I agree. The repair person came on Saturday, April 16th, 2016 and I explain this to him. He troubleshoots and tells me what is wrong. I call Tier 1. They are closed on Saturday. I get an estimate from the repair person and pay him the diagnostic fee. I call back on Monday and I'm told that they are there on Saturday and they don't know why I was told that they were closed. OMG. I give them the estimate. They never call me back to advise what the next step is. On April 19th I call and I'm told that they need a breakdown of parts, part numbers and labor costs. One part is under the manufacturer warranty so I'd have to go through the manufacturer to order it. Then they look and see that the dishwasher is over the dollar limit for repairs. They tell me I have to contact another department to get the diagnostic fee reimbursed and that in about 24-48 hours they will send a credit for 80% of the purchase price of the dishwasher to the store so I can buy a new one. Uhhh... my plan said it would be replaced with no hidden charges or deductibles etc. Not that I would have a credit for less than I paid and have to foot the $200 difference! So I hang up. I contact HHGregg corporate and ask about the PSP and I'm advised that it should be replaced 100%. I explain my situation and the representative apologizes (a first) and handles the issue sending a credit to the store for 100% of the purchase price as well as sending my info to the claims department for my diagnostic fee reimbursement. One rep from corporate finally handled the situation. I am not completely satisfied because of everything I had to go through to reach this resolution. I will take it so I can be done with all the headache. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] [redacted] I have provided pictures of my phone records (Attached) proving that I called the store five times starting on 9/12/16 two days after purchasing the washer and dryer. Also attached is phone records of calling the corporate office on 9/16/16. If you were to check the store cameras in that same time frame you will see me come into the store on two different occasions to voice my complaints and try to do something to resolve this matter.  I spoke to a sales person named Samual, the store manager Brian and the general manage John about this matter. The manager informed me that there was a 20% restocking fee if we wished to return the washer and dryer. Later when talking to the corporate office we were informed that that was not true that it was only a 15% stocking fee. The manager also talked me into keeping the appliance and to try different settings, he also gave me quotes on returning the items and buying a different set but asked me to try a different setting and to "try to be happy with it" before I made my decision because of the money I would be loosing with the restocking fees. Between the calls and going to the store on multiple occasions he kept giving me different settings to try and when none of them worked and I informed him that I wished to return the item he than told me it was past thirty day cut off and I could no longer return them. He never informed me of the thirty day dead line and I believe he coursed me into keeping the appliances until it was too late to return them. I than talked to the general manager about this issue and by this time the washer had broke so I was also talking to him about getting the washer fixed 10/26/16. The washer is still not fixed do to having to order parts. The general manager told me to call the corporate office and tell them that I not happy with the washer and that is was already broke down and they would give me a in-store credit and I could come back in a pick a different set and they would change it out. So I did what he said and the corporate office informed me that that was not possible after the thirty days that he should have never told me that. So once again I had been lied to about this matter. I than called the general manager again after receiving this news from corporate office and he informed me that he had just received an e-mail from the corporate office telling him the same thing. He did apologize and than tell me that there was nothing else he could do. This is the worst buying experience I have ever had and the worst product I have ever bought and after spending a lot of money for new appliances and being very dissatisfied I am still not able to wash clothing at my house. I have been going to the laundry mat for almost a month taking up a lot of my time and money to wash me clothing for a family of five.

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s washer concern.I apologize for any frustration [redacted] may have experienced. On 3/21/17 a return...

order was processed under invoice [redacted]. We ask that Ms. [redacted] please contact her local store at 704-979-0545, referencing the supplied invoice number. A pick-up date can be scheduled for the units to be returned. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your follow-up letter regarding [redacted]’s concerns about the television.We regret his continued disappointment. However, we are unable to authorize a return or an exchange.In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.I apologize for any frustration Mr. [redacted] experienced. We...

forwarded his claim of damage to the appropriate personnel. It is our understanding that a representative should contact him within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

February 27, 2017
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issues.
We apologize for the inconvenience and frustration Mr....

[redacted] experienced. After speaking with warrantech today, I was informed that a store credit was issued for Mr. [redacted] to reselect. Along with that store credit Mr. [redacted] was also issued $25.00 compensation for laundry mat expense.
Once the credit is processed Mr. [redacted] will be notified and provided with all the necessary information.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. It took me cancelling the order before a reply was sent out by HHGREGG.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is obvious that they did not deliver on the date as promised and if I had not spent time and effort I would not have received it when I did.  I was also promised a $50 gift card for my trouble and did not get that.  I was inconvenienced not having a stove, microwave or dishwasher and there is nothing that this company will do, not even follow through with a gift card promise.  I think this is just horrible customer service but I see that this attitude and failure to follow through appears to be from the corporate office down.  I guess my only satisfaction will be steering business away from HH Greg as I have already done with 2 friends.  I understand issues happen but the company should take on some accountability and try to satisfy the customer for the frustration and failure to meet their obligations.  My complaint will stand until they take action and at least follow through with promises. 
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refrigerator repair.I apologize for any frustration [redacted] may have experienced. On 1/21/17, the local...

service provider dispatched by the warranty administrator Warrantech ordered a part for the repair. The part was delivered to the servicer on 1/28/17. After speaking with Warrantech, the service provider will be in contact with Mr. [redacted] to set up a service call date to install the part. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

July 22, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the dishwasher.I apologize for any inconvenience Ms. [redacted]...

experienced. However, we are unable to honor her request. As indicated in our return policy, damaged products are not eligible for return or exchange. Given the length of time that passed, there is no way to determine how any damage may have occurred. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.   My credit card company indicates that the refund has been processed. Thanks for your assistance in this matter.
Regards,
[redacted]

November 18, 2015RE: [redacted] 
Dear [redacted]:I have received your recent letter [redacted] concerns about her television.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan she purchased is administered through...

[redacted]. We contacted the service plan administrator and were informed that they do not have a record of a repair request. If she has any questions, [redacted] can be reached at [redacted]We appreciate having the opportunity to respond to the complaint. Sincerely,James [redacted]Director, Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will not accept that you cannot look into this. After all you all are the ones that started all this confusion.
Regards,
[redacted]

January 2, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience [redacted] encountered. Our records indicate that the order was...

fulfilled on 12/24/16. We hope the delivery process went smoothly and hope [redacted] enjoys the purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] They came today to fix the range with the wrong part. I have a stainless steel range and He brought parts for a white range, furthermore he states that he checked the range to make sure it was heating up correctly and he THOUGHT that it was the last visit but it is not.  The oven did not get above 300.  It was also 50 degrees off on his thermostat compared to what the oven was saying.  It also took the oven over a half and hour to get to  the 300 degrees.  I am completely unhappy.  How long must we go with out an oven?  It has been since before Christmas that we made this complaint.