Southern Appalachian Auto, Inc.

January 19, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refund.I apologize for any delay. Our records indicate that the...

refund was processed. She should receive it in the next few business days if she has not received it already.  We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have tried to contact warrantech which is the provider of hh gregg extended warranty contracts, the problem I have is from previous problem that was under warranty.  The door is not sealing on the freezer due to the metal guide seems to be bent or something which is not allowing the door to close properly. If you are not going to stand behind a door that isn't properly closing with a warranty that says it covers mechanical defect, then I would like the documentation that shows it is not covered.  I believe a door not being able close properly would be a mechanical defect. And if you are not going to stand behind warranty hh gregg sold me then hh gregg should refund my money I paid for that warranty.
Regards,
[redacted]

August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10753904) Dear Ms. Richardson:I have received your letter regarding [redacted]’ concerns about his furniture and the refund.I apologize for any inconvenience...

Mr. [redacted] experienced. Our records indicate that a refund of $133.49 was processed. He should receive it in the next 30 days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

April 4, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his television.We apologize for any inconvenience Mr. [redacted] encountered. We have concluded that there is no further information to add to our original responses.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

October 24, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issues.
We apologize for the inconvenience Mr....

[redacted] may be experiencing, and based on the purchase date Mr. [redacted] is out of this return/exchange policy through hhGregg.
However Mr. [redacted] is under a manufacture warranty, and is required to contact Samsung for all service request including exchanges. 800.726.7864
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The vendor has clearly stated they will not honor the purchase price, without giving a further explanation.  
Regards,
[redacted]

October 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair.I apologize for any frustration Ms. [redacted] is experiencing with...

the refrigerator. We regret that we are unable to authorize a return or an exchange.We contacted the service plan administrator and were informed that they did not have a record of an issue with the model number. It is our understanding they are contacting the service provider for more information. Ms. [redacted] may be eligible for food loss reimbursement under the coverage of her service plan. If she has any questions or she still needs assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] HHGregg is kicking the can to Warrantech and Warrantech is dragging their feet.  We have spoken to Warrantech on two separate occasions and they continue to say that they are evaluating the situation.  We have spoken to Warrantech on 23 February and 1 March.  They indicated they where looking at replacing the refrigerator (preferred) but, they have not yet been in contact  with us nor have they made that decision.  I'm requesting HHGregg, apply their vast resources to influence Warrantech to put this issue to rest.  I would expect this issue to be resolved with the next few days. 
Regards,
[redacted]

November 4, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate...

that the stacking of the washer and dryer was completed on 10/02/016.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s TV concern.
Again we do apologize for any inconvenience Mr. [redacted] may have experienced. Our records indicate Ms. [redacted] was provided a different model Samsung on 01/11/17
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
The refrigerator is still not working, and we have submitted another repair request through WarranTech the warranty company. Now before we can completely use the refrigerator we have to now wait until Wednesday the 22 of June for a technician to diagnose the problem again. I certainly don't accept hhgregg's standard response. The only response we will accept is a new refrigerator response.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.
Regards,
Ann GiancolaRevdex.com:The refrigerator is still not working, and have submitted another repair request through WarranTech the warranty company. Now before we can completely use the refrigerator we have to now wait until Wednesday the 22 of June for a technician to diagnose the problem again. I certainly don't accept hhgregg's standard response. The only response we will accept is a new refrigerator response.I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]

March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her furniture.I apologize for any inconvenience [redacted]...

experienced. It is my understanding that her information was forwarded and she should receive a call from a service provider in the next few business days if she has not received a call already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his microwave.I apologize for any inconvenience Mr. [redacted] experienced....

Our records indicate that a store credit was issued for the replacement. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issues.
We apologize for the inconvenience and frustration Ms. [redacted] experienced. I...

regret that we were unable to delivery the refrigerator was promised. As requested a refund has been processed in the form of a check. We ask that Ms. [redacted] please allow 7/10 business days for the check to be processed and mailed. I reached out to Ms. [redacted] with her confirmation number and provided a call back number.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I want at least 2 years of warranty for the appliances paid by HHGregg company. I have  received all discomfort and still dealing with damage appliances which is not fair.  EVERYTHING that I bought to this store was damaged and defective. They want the customer to be guaranteed and make money because they sell you used appliances and warranties as well. I have received so bad feedback from people in general about this company regarding issues with defective products and bad customer services. I can't believe it is happening to me and no one can't do ANYTHING to stop this totally mess. Definitely, I won't recommend it. This company is not offering anything to me. Why they don't pay off the HHGregg credit card that I still paying? All the appliances were so expensive and not cheap or on sale...I am paying a lot still. I want $$$$$recompense to my credit card and 2 years of warranty (I am pretty sure I will needed for the next month, something will break again).
Regards,
[redacted]

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
We apologize for the inconvenience and issues Ms. [redacted] is experiencing...

with her washer. I was able to get in contact warrantech and was informed there has not been a service call on the washer since 11/14/16. They were under the impression that the washer had been repaired.
We ask that if Ms. [redacted] is still having issues with the washer to please contact Warrantech at 800-446-9134 to schedule another service tech out.
If warrantech decides that Ms. [redacted] washer can’t be repaired, she will be issued a credit to reselect.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

[redacted]  Revdex.com, Inc.  151 N. Delaware Street #2020  Indianapolis, IN 46204  RE: [redacted] (#[redacted])  Dear Ms. [redacted]:  I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original responses. We appreciate having the opportunity to answer the complaint.  Sincerely,  Z.A. N[redacted] Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have contacted both Paypal and Discover and the transaction code given from HH Gregg does not verify and refund given to me, as the dispute was closed and they received the money back when I cancelled the dispute thru Discover.
Regards,
[redacted]