Southern Appalachian Auto, Inc.

April 5, 2016Revdex.com151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experienced. We are strongly committed to providing the...

best in sales and service and we regret that we fell short of our goal in this instance. Our records indicate that a refund was processed. If she has any questions, our Call Center can be reached at ([redacted] We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

June 10, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our...

records indicate that the order of the range was canceled and a refund was authorized. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

September 21, 2016
[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the range.I apologize for any inconvenience Mr. [redacted] experienced....

The service plan he purchased is administered through Warrantech. It is our understanding that the denied the claim because they determined the issue with the range was caused by physical damage. As indicated in the Terms and Conditions for the service plan, physical damage is not covered. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Prior to the cancellation of the warranty with hhgregg, there were service problems on the refrigerator that were addressed but did not resolve the issues we encountered. Only after not getting any satisfaction from hhgregg's warranty, did I decide to switch warranties and go with frigidaire and the issues still have not been resolved. And since I have lodged my complaints, all I have received from anyone is passing the buck and no one is helping or even attempting to help.  So, does this mean that I am stuck with a poor quality refrigerator? What good is the Revdex.com when it comes helping the customer?
Regards,
[redacted]

August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dishwasher.I apologize for any inconvenience Ms....

[redacted] experienced. We regret that we are unable to authorize a return or an exchange for the dishwasher. It is our understanding that the servicer ordered parts and has scheduled service. If Ms. [redacted] experiences any further issues after the repair, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

I have received your letter regarding [redacted] concerns about his refrigerator.I am sorry for any frustration Mr. [redacted] is experiencing. Our representative contacted the service plan administrator and was informed that they offered reimbursement for the parts and labor for a compressor repair. It is my understanding that they attempted to contact him. If he has any questions, Assurant can be reached at ([redacted]We appreciate having the opportunity to answer the complaint. Sincerely, James [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We did receive the range hood, however a refund as they stated was not applied to the credit card or to us.  No one from HH Greg has contacted either myself or my husband about the microwave or the refund.  We would still like the microwave we paid for and also a discount on order, because of having to wait almost 6 months now.  I would like someone to contact us from HHGreg, I have tried to reach the store in Illinois, but I never receive a phone call back from a manager, and the person I speak to is not able to resolve anything.Thank you for your time,
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. The reason that the product is scheduled to be delivered is that I spent 2.5hours on the phone onDecember 3rd holding to reach someone. I spent another 30+minutes calling stores all over the country trying to get someone to answer. The store has yet to do anything for me as the consumer. It has been my doings only that have enabled us to get this far. I am to have my  product by 6:00 pm EST 
Regards,
[redacted]

March 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted]’ concerns.I apologize for any inconvenience and frustration [redacted] experienced....

However, we are unable to honor his request.In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store management and make the purchase in the next 30 days.  We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Mr. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I called my Credit card and there was nothing wrong with my account before I filled the complaint with the Revdex.com. As a matter of fact the credit card company is still  waiting for HHGregg to finalize the process. HHGregg is lying and they over sold the TV in the original complaint. I am very upset that they are blaming my bank, shame on them! This was deceptive advertising. I have proof that my credit card was fine if needed!
Regards,
[redacted]

February 23, 2016[redacted]
[redacted]RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted]...

[redacted] experienced. Given the length of time that has passed since the purchase, we are unable to authorize a replacement. However, we are working with the manufacturer to resolve the issue with the refrigerator. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted]...

experienced. Our representative contacted the service plan administrator and was informed they authorized a store credit for the replacement. A representative should contact Mr. [redacted] in the next few business days if they have not contacted hhim already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

January 19, 2017
[redacted]
Revdex.com, Inc.
151 N Delaware St #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
We have received your letter regarding [redacted]’s concern about his purchase.
We apologize for any misunderstanding. However, we are unable to honor his request. The model desired is a close out model and discontinued. We do not have them in stock and we will no longer be receiving them. We cannot provide an item we no longer carry. However, our records indicate that a similar model was provided. If she has further questions or concerns, our call center can be reached at (800)284-7344.
We appreciate the opportunity to address the complaint.
Sincerely,
Stephanie D[redacted]
Executive Team

December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. We regret to inform that we are unable to provide a discounted price due to the fact that the order was cancelled and the product is no longer available.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted]...

experienced. We regret that we are unable to offer an exchange for the refrigerator. It is my understanding that our store management previously offered to authorize a return for the refrigerator and [redacted] declined. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. No repairs were made to our refrigerator under this contract thus you may not deduct "repairs" from the purchase price of our refrigerator.  The company that was sent out by Warrantech, ABM Appliance and Repair, came to our house and said that the refrigerator would need to be repaired by a whirlpool authorized service company which they were not.  That service was never scheduled after multiple calls to Warrantech and then the refrigerator was deemed unrepairable and we were told we would be issued a new refrigerator.  The only "service" if you would like to call it that by [redacted] was that we were told to "unplug the refrigerator and let it thaw, that should provide us with a working refrigerator for 10 days or so." To call this a repair is ridiculous.  If you are going to deduct such things from the cost that we paid for our refrigerator, then we would like itemized details of such deductions from the total cost of our purchase to show how you are coming up with hundreds of dollars in "repairs" to our refrigerator that you have deducted.  The "Service" that you all are providing here is called Fraud, and I know for a fact an attorney would agree with us. We will not let this issue rest until you return us the value of our purchase.  We will no longer call Warrantech, because every time we have we have been told that we need to call HHGregg and this turns into us chasing our tails calling back and forth.  Honor the warranty that we paid for or we will continue to pursue with legal recourse if that is what is needed. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not satisfied with the response from HH Greg. Yes, the TV was working when my wife purchased it. However, we did not immediately take possession of the TV; it was picked later that afternoon. The TV was still on the wall when it was purchased. Between the time it was purchased and picked up, it had been removed from the wall and wrapped up. The TV was not plugged in to show it was in good condition when I arrived to pick it up. In good faith, I assumed it was in good working condition.HH Greg states they cannot verify how the damage occurred. How do we know the TV didn't get damaged when their employee removed it from the wall and wrapped it? There was a good amount of time  (hours) between the purchase and pick up and we don't know that the damage DID NOT happen on their watch. If they cannot verify, why are they putting the sole responsibility on us?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

December 19, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] issue.
We apologize for any inconvenience Ms. [redacted] may have experienced....

Our records indicate Ms. [redacted] was issued an exchange on 12/13/16 for the correct base.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]