Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As stated in my complaint, this policy did not exists until 3 months ago and is not reflected in the paperwork I received at the time of purchase.  HHGregg, nor any other part, made any effort to contact me to inform me of any changes to the contract I purchased through HHGregg.  Additionally, as stated in my complaint, when I went back to the store where I purchased the appliances with the warranty the paperwork they had currently in store was the same as mine which did not reflect their change in policy, this was on on 11/26/16.  This means had I purchased an appliance on that day I would still receive paperwork telling me I would receive full replacement value.  I had contacted Warrentech multiple times as suggested and was told I need to take this up with HHGregg where I purchased the policy.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

November 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his purchase.I apologize for any inconvenience Mr. [redacted] experienced. As previously stated, there is a 30 day return policy; after 30 days there are no returns or exchanges. The unit does have a one-year manufacturer warranty. If the unit is in need of repairs, Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D[redacted]Executive Team

August 7, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her furniture.I apologize for any inconvenience she experienced....

We regret that we are unable to authorize a replacement. It is our understanding that parts on order.In the interest of good customer relations, a representative at our corporate office authorized a price adjustment. She should receive the refund in the next 30 days. If she has any questions about the repair, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 2, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] Warranty issue.
We apologize for any inconvenience Ms. [redacted] may have...

experienced. Unfortunately hhGregg is not authorized to assist in any warranty issues. Any credits, repairs, or reimbursements are issued directly from Warrantech. We ask that Ms. [redacted] contacts Warrantech for all questions and or concerns regarding her warranty, repair, and food loss reimbursement.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will not be resolved and have decided not to do business with this company any longer. 
Regards,
[redacted]

December 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. It is my...

understanding that the television is currently available for pickup at the store.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

August 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding Edward [redacted] concerns about his dishwasher.I apologize for any inconvenience Mr. [redacted]...

experienced. However, we are unable to override decisions made by the service plan administrator.In the interest of good customer relations, we can offer to reimburse him for up to $75 toward the cost of the replacement parts for the rack. If he would like to take advantage of this offer, we request that he submit a copy of the receipt for the dishwasher rack parts to the following address.Corporate Office, hhgreggAttn. Communications4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service Operations

November
5, 2015RE: [redacted] Dear
[redacted]:I have received your
letter regarding [redacted] concerns about the television.I apologize for any
inconvenience. We regret that we are unable to authorize a refund. As indicated
on our purchase invoices, damaged products are not eligible for return or
exchange. Given that our personnel did not deliver the television and no damage
was reported before it left the store, there is no way to determine how any
damage may have occurred.We appreciate having
the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service
Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]   I able not satisfied because in the store there is no sign saying you do not accept damage goods already purchase from hhgregg store or anything about an open box tv and the only sign you have is a 30 day return policy and nothing on protection warranty saying thing like you do not cover that or employee saying that before you purchase a product so that response is very unacceptable since I have the burden of finishing paying for a product that you could not guarantee secure before it left the store because Sarah wrap does not cushion a tv glass screen and this was before it left your by the way!!!

January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issue.
We apologize for the inconvenience and...

frustration [redacted] may have experienced. [redacted] terms state whenever there is another form of payment involved, the hhGregg card with a balance must be refunded first. I apologize unfortunately Mr. [redacted] could not reselect which card the refund would be issued back to.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

May 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience [redacted] experienced....

Our representative contacted the service plan administrator and was informed that they had no record of a request for repair. If [redacted] refrigerator has not been repaired, we request that she provide the serial number so that we can research her concerns further. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

February 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted]...

[redacted] experienced. Our records indicate that a store credit was issued for the replacement of the refrigerator. If she still needs assistance with filing a food loss claim, Warrantech can be reached at (877) 456-9743.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] rebuttal.
I apologize for the inconvenience and delay in Mr. [redacted] receiving his refund. After submitting this information over to our sales audit department for review, it was confirmed that an error did take place when trying to refund the PayPal account. There is currently an open dispute with PayPal filed by Mr. [redacted]. Once the dispute is closed the funds will be released to the PayPal account.

We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Promotional gifts and rebate should total $400.  Business has only sent promotional gift card in the amount of $300.  There should also be a rebate gift card for $100 that has not been received.  I have no expectation of repair on Microwave as it has already been done.
Best Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me if I actually receive the promised gift card this time. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

December 19, 2016     [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (#[redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted] customer service issue.   We apologize...

for any inconvenience Ms. [redacted] may have experienced. Based on the order number the Xbox was shipped out 12/07/15, and the controller was shipped out 12/14/16.    We appreciate having the opportunity to answer the complaint.   Sincerely,   Whitney E[redacted]

August 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted]...

experienced. Our records indicate that the haul-away service charge and the water connection were refunded. We are unable to offer any further price adjustments or refunds. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

August 27, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about the service plans.I apologize for any frustration Ms. Poore experienced....

Service plans can be transferred to new owners as long as the original owner fills out and sends in the coverage transfer request form. I have enclosed a pdf copy of the form. It can be mailed to the address listed at the bottom of the form. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlbEnclosure