Southern Appalachian Auto, Inc.

December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about their refrigerator.We regret their continued disappointment. It is our understanding that if they are unhappy with the servicer assigned to the repair, they may have the option to request that an alternate service provider be assigned to the repair. If they have any questions, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

February 15, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any frustration Ms. [redacted] experienced with the...

order. It is our understanding that FedEx has completed their investigation of the claim. A representative from our corporate office contacted Ms. [redacted] to inform her that we are processing a refund. She should receive the refund in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Whenever I requested the refund, this merchant said it was refunded to my paypal, but paypal said the refund didn't initiate.  So I will reject until my refund will be credited into my paypal account. 
Regards,
[redacted]

[redacted]  Revdex.com, Inc.  151 N. Delaware Street #2020  Indianapolis, IN 46204  RE: [redacted] (#[redacted]) Dear Ms. [redacted]:  I have received your letter regarding [redacted]’s TV repair. I apologize for any frustration [redacted] may...

have experienced. After contacting the warranty administrator, Warrantech, on Ms. [redacted]’s behalf, it has been determined that the servicer denies the claim due to the damage existing before the unit was sent for repair. After reviewing photos of the unit before shipping, we are unable to over-turn the administrator’s decision. Attached is a warranty cancellation form that Ms. [redacted] can fill out to recover a pro-rated refund of her service plan cost. Warrantech can be reached at 877-456-9643. We appreciate having the opportunity to answer the complaint.  Sincerely,  Z.A. N[redacted] Executive Team    Enclosure

January 28, 2016RE: [redacted] 
Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan administrator authorized a store...

credit for the replacement of the refrigerator.If he needs assistance with filing a food loss claim, the service plan administrator can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the television.I am sorry for her continued disappointment. However, we are unable to offer a return or an exchange. In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

October
21, 2015RE: [redacted] (# [redacted]Dear [redacted]:I have received your
letter regarding [redacted] and [redacted]’ concerns about their refrigerator.I apologize for any
inconvenience they experienced. However, we are unable to honor their request
for a...

replacement.Our records indicate
that the service plan they purchased is administered through Warrantech. We
regret that our representatives are not authorized to override decisions
regarding coverage. If Mr. and Mrs. [redacted] have any questions, Warrantech can
be reached at (877) 456-9643.We appreciate having
the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service
Operations

September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.We regret her continued disappointment. Her information was forwarded to a representative in our Incident Tracking department. If she does not receive a call in a timely manner, they can be reached at (317) 705-8654.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] current issue.
I do apologize for the issues Ms. [redacted] experienced. The $100.00 credit was offered off the laptop that was back ordered, however Ms. [redacted] returned that laptop therefore the credit was not issued, and instead she received a full refund which went back to the original form of payment 01/03/17. Unfortunately there is nothing else that can be done at this time.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted]...

experienced. Our records indicate that a store credit was issued for the replacement of the refrigerator. If [redacted] has any questions, our Call Center can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

November 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her freezer.I apologize for any inconvenience Ms. [redacted]...

experienced. We contacted the service plan administrator and were informed that they authorized a replacement. A representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

June 9, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her account.I apologize for any misunderstanding. If Ms. [redacted]...

placed the order using [redacted], the order was arranged as a rental purchase agreement. Her payment plan should have been listed on the agreement. Our representatives do not have access to accounts. If she has any questions about her payments or the agreement, [redacted] can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Anapology an this point is to little to late. I woulve expected to hear from the salesman or store manager. Be confident that you have lost me as a customer, period. I consider this matter closed.
Regards,
[redacted]

October 1, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his furniture.I apologize for any inconvenience Mr. [redacted]...

experienced. We regret that we are unable to honor his request.It is my understanding that parts were ordered. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any inconvenience Mr. Rose experienced. Our records...

indicate that a refund was processed. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s Warranty concern. I apologize for any inconvenience Ms. [redacted] may have experienced.I regret that at this time we do not have any further information for Ms. [redacted]. Warrantech can be reached at 877-456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]The problem lies with a HHGregg subcontractor. I still hold Gregg responsible until repairs are approved and complete
Regards,
[redacted]