October 30, 2015 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms. [redacted] :I have received your letter regarding [redacted] ’s concerns about the television.I apologize for any inconvenience Ms.... [redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to offer a refund or a replacement.Our records indicate that the television came with a one-year parts and labor manufacturer’s warranty. If she needs assistance with service, Proscan can be reached at (800) 968-9853.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M***Director, Service OperationsJTM/rlb
January 19, [redacted] Revdex.com, Inc N Delaware St # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: We have received your letter regarding [redacted] ***’s concern about his purchase We apologize for any misunderstandingHowever, we are unable to honor his requestThe model desired is a close out model and discontinuedWe do not have them in stock and we will no longer be receiving themWe cannot provide an item we no longer carryHowever, our records indicate that a similar model was providedIf she has further questions or concerns, our call center can be reached at (800)284- We appreciate the opportunity to address the complaint Sincerely, Stephanie D [redacted] Executive Team
November 22, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her refund.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that a refund of $was processed on 11/We regret the delayIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I would like a full refund at this point and someone to pick up my washer and dryer and we will purchase elsewhere. Regards, [redacted] ***
January 28, 2016RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted] experiencedOur records indicate that the service plan administrator authorized a store credit for the replacement of the refrigerator.If he needs assistance with filing a food loss claim, the service plan administrator can be reached at [redacted] We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s purchase.I apologize for any frustration [redacted] may have experiencedDue to our current liquidation, all sales are finalWe ask that MS [redacted] please pithe unit from the local store before it closesService will need to be swith the manufacturer, who provides a one year warrantyThe manufacturer can be contacted at 877-456-We appreciate having the opportunity to answer the complaintSincerely, Z.AN***
November 28, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her laptop.We apologize for any inconvenience Ms [redacted] encountered We regret to inform that we do not have authority over the Acceptance Now contractsShe may visit her local store and speak with the Acceptance Now manager for further assistanceWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
August 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about her television.I apologize for any inconvenience Ms [redacted] experienced We regret that we are unable to authorize a return or an exchange for the television.Our representative contacted the service plan administrator and was informed that there are parts on orderOnce the parts arrive, the technician should contact Ms [redacted] to schedule the repair.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
June 16, 2016 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted] :I have received your letter regarding [redacted] ***’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. We... regret that given the length of time that has passed since the purchase, we are unable to honor her request for a replacement refrigerator or a refund. As indicated in our return policy, the return period is 30 days from the date of purchase.Our representative contacted the service plan administrator and was informed that a technician visited the home and ordered a part. Once the part arrives, a repair will be scheduled. If Ms. [redacted] has any questions, [redacted] can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M [redacted] Executive Team
February 3, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about the computer.I apologize for any inconvenience Mr [redacted] experiencedWe are unable to authorize a return or an exchangeOur records indicate that the computer came with a one-year parts and labor manufacturer’s warrantyOur representatives are unable to make decisions regarding coverageIf Mr [redacted] would like assistance with arranging service, Dell can be reached at (800) 624-9897.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
November 16, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ’s concern about his giftcardI apologize for any frustration Mr [redacted] has experienced After review, in good faith we are sending Mr [redacted] a new giftcard valued at $We ask that Mr [redacted] allow 1-weeks to receive the card via USPS mail We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
August 2, 2016Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE : [redacted] Dear [redacted] :We received your letter regarding [redacted] concern regarding her HP desktop.We apologize for any inconvenience [redacted] encounteredWe regret any misunderstanding, however we are unable to repair or replace the unit due to the fact that cosmetic damages are not covered under the warranty [redacted] may cancel the warranty and she will receive a prorated refundThe cancellation form is attachedIt can be mailed to the address listed at the bottom of the form We appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted] ***Executive TeamEnclosure
April 7, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experiencedOur representative contacted the service plan administrator and was informed that a technician determined that the problem she is experiencing may be caused by an issue with her plumbingWe regret that our representatives are unable to override decisions regarding repair or replacementIf [redacted] has any questions, Warrantech can be reached at ( [redacted] We appreciate having the opportunity to respond to the complaintSincerely,Ryan [redacted] Executive Team
December 30, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] refund/exchange issues We apologize for the inconvenience and frustration [redacted] may have experiencedOur records indicate on 12/27/ [redacted] was provided with an update in regards to when the microwave would be inIf [redacted] is requesting to return all the appliances we ask that she contacts the store to schedule a pick up date We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Please review the attached order and let me know if this validates the purchase1.We purchased the item and extended plan from HHGregWe followed protocol and opened a claim in September [redacted] Service Team from vonley, GA came to the house and assessed they will replace a part and MUST break the iven doorThe part was delivered to [redacted] October and advised they receive packagea every day, but they will NOT return my call, nor schedule an appointmentIssue: No one is takiownership to resolve this matter and I need my oven for the holidaysIf the service center has assessed the inly way to fix my oven is to break it more, then my request is for the replacementMy name has changed to [redacted] (married 1/5/15)] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I understand hhgregg's stance and not wanting to assist a customer with their complaintsI also understand how hhgregg was in a hurry to have me purchase a more expensive television than the one I originally purchased as well as an expensive warrantyWhen I had asked for assistance as a customer I was repeatedly transferred to another company, I was also given the suggestion that I make a claim with my homeowners insurance even though not a single person had seen my television Now Even though the Revdex.com had reached out to hhgregg regarding my complaint, there was no response until NBC Chicago asked hhgregg if there was anything that could be doneThanks to NBC hhgregg has arranged for a technician to come out and evaluate my televisionDue to my busy schedule the only day I was available was 4/22/in the morning, the technician arrived at 1130amThe response to the Revdex.com from hhgregg is dated April 21,2016, so the decision was already made regarding my televisionAs a courtesy to NBC for speaking on my behalf I still allowed the technician, that hhgregg hired, to evaluate my televisionI can only hope to share my experience with others [redacted]
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’s deliveryI apologize for any inconvenience [redacted] may have experiencedAfter reviewing photos, I regret we are unable to hoMs [redacted] s dryerThe vent for the unit has been sto hang from the ceiling of the homeOur delivery team’s insurance carrier cannot cover this type of installIn order to maintain great customer relations, I have refunded Ms [redacted] the cost of the dryer hokit and she will be receiving a check in 1-weeks for the amount of $We appreciate having the opportunity to answer the complaintSincerely, Z.AN***
September 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your follletter regarding [redacted] concerns about the rebate.We regret her continued disappointmentThe rebate company has confirmed they sent the rebate.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
January 1, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] refund/exchange issues We apologize for the inconvenience and frustration [redacted] may have experiencedOur records indicate [redacted] refund was issued on 11/21/back to the PayPal accountI have forwarded this information over to the appropriated department to verify the funds posted backOnce this information is verified [redacted] will be contacted We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
March 1, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about the television.I apologize for any inconvenience Ms [redacted] experienced We regret that we are unable to authorize an exchange or a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurredWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
October 30, 2015 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms. [redacted] :I have received your letter regarding [redacted] ’s concerns about the television.I apologize for any inconvenience Ms.... [redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to offer a refund or a replacement.Our records indicate that the television came with a one-year parts and labor manufacturer’s warranty. If she needs assistance with service, Proscan can be reached at (800) 968-9853.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M***Director, Service OperationsJTM/rlb
January 19, [redacted] Revdex.com, Inc N Delaware St # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: We have received your letter regarding [redacted] ***’s concern about his purchase We apologize for any misunderstandingHowever, we are unable to honor his requestThe model desired is a close out model and discontinuedWe do not have them in stock and we will no longer be receiving themWe cannot provide an item we no longer carryHowever, our records indicate that a similar model was providedIf she has further questions or concerns, our call center can be reached at (800)284- We appreciate the opportunity to address the complaint Sincerely, Stephanie D [redacted] Executive Team
November 22, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her refund.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that a refund of $was processed on 11/We regret the delayIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I would like a full refund at this point and someone to pick up my washer and dryer and we will purchase elsewhere. Regards, [redacted] ***
January 28, 2016RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted] experiencedOur records indicate that the service plan administrator authorized a store credit for the replacement of the refrigerator.If he needs assistance with filing a food loss claim, the service plan administrator can be reached at [redacted] We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s purchase.I apologize for any frustration [redacted] may have experiencedDue to our current liquidation, all sales are finalWe ask that MS [redacted] please pithe unit from the local store before it closesService will need to be swith the manufacturer, who provides a one year warrantyThe manufacturer can be contacted at 877-456-We appreciate having the opportunity to answer the complaintSincerely, Z.AN***
November 28, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her laptop.We apologize for any inconvenience Ms [redacted] encountered We regret to inform that we do not have authority over the Acceptance Now contractsShe may visit her local store and speak with the Acceptance Now manager for further assistanceWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
August 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about her television.I apologize for any inconvenience Ms [redacted] experienced We regret that we are unable to authorize a return or an exchange for the television.Our representative contacted the service plan administrator and was informed that there are parts on orderOnce the parts arrive, the technician should contact Ms [redacted] to schedule the repair.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
June 16, 2016 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted] :I have received your letter regarding [redacted] ***’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. We... regret that given the length of time that has passed since the purchase, we are unable to honor her request for a replacement refrigerator or a refund. As indicated in our return policy, the return period is 30 days from the date of purchase.Our representative contacted the service plan administrator and was informed that a technician visited the home and ordered a part. Once the part arrives, a repair will be scheduled. If Ms. [redacted] has any questions, [redacted] can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M [redacted] Executive Team
February 3, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about the computer.I apologize for any inconvenience Mr [redacted] experiencedWe are unable to authorize a return or an exchangeOur records indicate that the computer came with a one-year parts and labor manufacturer’s warrantyOur representatives are unable to make decisions regarding coverageIf Mr [redacted] would like assistance with arranging service, Dell can be reached at (800) 624-9897.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
November 16, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ’s concern about his giftcardI apologize for any frustration Mr [redacted] has experienced After review, in good faith we are sending Mr [redacted] a new giftcard valued at $We ask that Mr [redacted] allow 1-weeks to receive the card via USPS mail We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
August 2, 2016Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE : [redacted] Dear [redacted] :We received your letter regarding [redacted] concern regarding her HP desktop.We apologize for any inconvenience [redacted] encounteredWe regret any misunderstanding, however we are unable to repair or replace the unit due to the fact that cosmetic damages are not covered under the warranty [redacted] may cancel the warranty and she will receive a prorated refundThe cancellation form is attachedIt can be mailed to the address listed at the bottom of the form We appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted] ***Executive TeamEnclosure
April 7, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experiencedOur representative contacted the service plan administrator and was informed that a technician determined that the problem she is experiencing may be caused by an issue with her plumbingWe regret that our representatives are unable to override decisions regarding repair or replacementIf [redacted] has any questions, Warrantech can be reached at ( [redacted] We appreciate having the opportunity to respond to the complaintSincerely,Ryan [redacted] Executive Team
December 30, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] refund/exchange issues We apologize for the inconvenience and frustration [redacted] may have experiencedOur records indicate on 12/27/ [redacted] was provided with an update in regards to when the microwave would be inIf [redacted] is requesting to return all the appliances we ask that she contacts the store to schedule a pick up date We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Please review the attached order and let me know if this validates the purchase1.We purchased the item and extended plan from HHGregWe followed protocol and opened a claim in September [redacted] Service Team from vonley, GA came to the house and assessed they will replace a part and MUST break the iven doorThe part was delivered to [redacted] October and advised they receive packagea every day, but they will NOT return my call, nor schedule an appointmentIssue: No one is takiownership to resolve this matter and I need my oven for the holidaysIf the service center has assessed the inly way to fix my oven is to break it more, then my request is for the replacementMy name has changed to [redacted] (married 1/5/15)] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I understand hhgregg's stance and not wanting to assist a customer with their complaintsI also understand how hhgregg was in a hurry to have me purchase a more expensive television than the one I originally purchased as well as an expensive warrantyWhen I had asked for assistance as a customer I was repeatedly transferred to another company, I was also given the suggestion that I make a claim with my homeowners insurance even though not a single person had seen my television Now Even though the Revdex.com had reached out to hhgregg regarding my complaint, there was no response until NBC Chicago asked hhgregg if there was anything that could be doneThanks to NBC hhgregg has arranged for a technician to come out and evaluate my televisionDue to my busy schedule the only day I was available was 4/22/in the morning, the technician arrived at 1130amThe response to the Revdex.com from hhgregg is dated April 21,2016, so the decision was already made regarding my televisionAs a courtesy to NBC for speaking on my behalf I still allowed the technician, that hhgregg hired, to evaluate my televisionI can only hope to share my experience with others [redacted]
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’s deliveryI apologize for any inconvenience [redacted] may have experiencedAfter reviewing photos, I regret we are unable to hoMs [redacted] s dryerThe vent for the unit has been sto hang from the ceiling of the homeOur delivery team’s insurance carrier cannot cover this type of installIn order to maintain great customer relations, I have refunded Ms [redacted] the cost of the dryer hokit and she will be receiving a check in 1-weeks for the amount of $We appreciate having the opportunity to answer the complaintSincerely, Z.AN***
September 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your follletter regarding [redacted] concerns about the rebate.We regret her continued disappointmentThe rebate company has confirmed they sent the rebate.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
January 1, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] refund/exchange issues We apologize for the inconvenience and frustration [redacted] may have experiencedOur records indicate [redacted] refund was issued on 11/21/back to the PayPal accountI have forwarded this information over to the appropriated department to verify the funds posted backOnce this information is verified [redacted] will be contacted We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
March 1, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about the television.I apologize for any inconvenience Ms [redacted] experienced We regret that we are unable to authorize an exchange or a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurredWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team