Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I did not cancel my order, I never received what I purchased, I still want my table.....it is available online but I have been told I can have it but no one can make that happen Regards, [redacted]
October 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her repair.I apologize for any frustration Ms [redacted] is experiencing with the refrigeratorWe regret that we are unable to authorize a return or an exchange.We contacted the service plan administrator and were informed that they did not have a record of an issue with the model numberIt is our understanding they are contacting the service provider for more informationMs [redacted] may be eligible for food loss reimbursement under the coverage of her service planIf she has any questions or she still needs assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear I am very angry at this point Ms peps never and I mean never tried to contact me She is a lier I have called him Gregg here in mentor all this week feb 17,18, and They said another dishwasher came in damaged and want me to cancel my original order and reorder once again this is abserdI have never dealt with a bunch of liers as these individuals My next move will be the tv to see if I can get some resokution Regards, [redacted]
October 21, 2015RE: [redacted] (# [redacted] Dear [redacted] :I have received your letter regarding [redacted] and [redacted] ’ concerns about their refrigerator.I apologize for any inconvenience they experiencedHowever, we are unable to honor their request for a replacement.Our records indicate that the service plan they purchased is administered through WarrantechWe regret that our representatives are not authorized to override decisions regarding coverageIf Mrand Mrs [redacted] have any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations
March 3, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding Mr& Mrs***s concern about their refrigerator.We apologize for any inconvenience they have encountered Our records indicate that a store credit was providedShe may visit her local store and reference invoice [redacted] to re-select a refrigeratorIt has a total amount of $For any questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding warranty [redacted] issue We apologize for the inconvenience and frustration Mr [redacted] experiencedI have reached out to Mr [redacted] in an attempt to gather more information concerning this matter; a message was left to return the callIn order to assist Mr [redacted] we would need the serial number to the sofa along with pictures We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
February 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the television.I am sorry for her continued disappointmentHowever, we are unable to offer a return or an exchangeIn the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase within the next days.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
April 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her mattress.I apologize for any inconvenience [redacted] experiencedOur records indicate that an exchange was processedIf she has any questions, our Call Center can be reached at [redacted] We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Ryan M [redacted] s response was laughable He fails to take responsibility for my tireless attempts to resolve this matter by calling the facilities because no one answers the phones and when they do the responses are unhelpful and staff persons are rude I'm mind blown at the lack of acceptance of responsibility for this matter he was correct about one thing and that is that I did have a delivery scheduled for 12/ And why mr M [redacted] ??? because I got a call from some manager who offered me a substandard product compared to what I purchased!! at the time that I received this call I was at work but desperate to resolve the matter I begrudgingly went along with the substitute product but feeling unhappy with what I was getting, I went into the store and I was told what I'm getting is a substandard version of what I purchased it didn't have the turbo steam and nor did it have the pull out door feature I immediately once again became unhappy as I spoke with the in store staff, I found out that hhgregg sold me a discontinued product and that was the reason I couldn't get the product that I ordered the store offered to provide me with the next product up but I had to pay an extra dollars!!!! you all are a joke and completely unreal take some responsibility for yourselves and your poorly run business I felt I had no choice but to pay because I have already had such a hard time with hhgregg even if I wanted a refund, I can never get a hold of anyone the stores don't want to help with this matter because it was a web order hhgregg doesn't seem to run on any high moral ground or ethics and the evidence leaned to me not getting my monies back its Chicago with freezing temperatures and I was without the use of washing machines in my home due to all this falderal!all of which was on my part no fault! it was either lose the 1560ish dollars already spent, accept a product I didn't want or pay dollars more just to get what I was promised in the first place mr M [redacted] if you find this acceptable you should be ashamed I want my dollars back I should not have had to pay extra because you all sold me a discontinued product your version of bait and switch is loathesome you lured me in with black Friday prices but days later when I was suppose to get my product all the sudden you have no more and then I have to pay more money to get what I want????? what I paid for originally????!!!! return those money to me and I would appreciate something more for my troubles I placed my order on 11/and got my machines 12/a month later!!!! and its only because I had to dig deeper into my own pockets to pay you all off just to show up at my door Regards, [redacted]
January 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about her refrigerator.I apologize for any inconvenience Ms [redacted] experiencedOur representative contacted the service plan administrator and was informed that service is scheduledIf she has any questions, Warrantech can be reached at (877) 456-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewedThe fact that this oven was only two months old when I called to upgrade due to misrepresentation is not exceptable I have bought several items from hhgregg last two years Since, I bought a dishwasher from [redacted] because of this poor customer service If this is not resolved I will no longer buy anything there not recommend to any of my friends or family As far as I am concerned, easy clean to any buying customer would mean that the oven is easy to clean I would like an upgrade to this unsatisfactory product and would be willing to pay the difference Regards, [redacted] ***
August 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about his request for repair.I apologize for any inconvenience Mr*** experiencedWe regret that we are unable to authorize a refund or a replacement of the range.It is our understanding that he should have the option to request that an alternate service provider be assigned to the repairIf Mr [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
August 2, [redacted] Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE : [redacted] (# [redacted] )Dear Ms [redacted] :We have received your letter regarding [redacted] ’s concerns regarding his in store experienceWe apologize for any misunderstandingHowever, we are unable to honor his requestOur store management may be able to work with him on pricing depending on the model he selects We appreciate the opportunity to address the complaintSincerely,StephanieExecutive Team
September 8, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the television.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If Ms [redacted] would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
January 2, 2017 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms. ***:I have received your letter regarding [redacted] ’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] ... experienced. We regret that we are unable to honor her request for a replacement. Our representative contacted the service plan administrator and was informed that service is scheduled. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below It is obvious that they did not deliver on the date as promised and if I had not spent time and effort I would not have received it when I did I was also promised a $gift card for my trouble and did not get that I was inconvenienced not having a stove, microwave or dishwasher and there is nothing that this company will do, not even follow through with a gift card promise I think this is just horrible customer service but I see that this attitude and failure to follow through appears to be from the corporate office down I guess my only satisfaction will be steering business away from HH Greg as I have already done with friends I understand issues happen but the company should take on some accountability and try to satisfy the customer for the frustration and failure to meet their obligations My complaint will stand until they take action and at least follow through with promises Regards, [redacted]
November 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’ concerns about the store credit.I apologize for any inconvenience Ms [redacted] experiencedAs indicated in the Terms and Conditions for the service plan, the total amount for which the service plan administrator is liable is limited to the retail price of the covered productWhen the service plan administrator authorized a store credit, they deducted the amounts they already paid toward the servicing of the product and the food loss claimOur representative contacted Warrantech on behalf of Ms [redacted] and they authorized an additional store credit of $For further assistance with selecting a replacement, she can visit the store location nearest her and refer to store credit invoices [redacted] and [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
October 12, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding Jamie Bell’s concern about her appliances.We apologize for any inconvenience [redacted] and [redacted] encounteredWe regret to inform them that we are unable to return the unitsThere is a day return policy; after days there are no returns or exchanges However, the products are currently under the one-year manufacturer warrantySamsung can be reached at (800) 726-7864.We appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
March 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience [redacted] experiencedWe regret that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If [redacted] would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Warrantech refused to fix my stove citing I caused the damage My stove is years outside of the manufacturer's warranty I flooded social media outlets with pictures of my stove and a narrative of what happened A Samsung representative (not Warrantech) came to my home and determined the catastrophic failure was caused by faulty wiring Samsung was good enough to fix my stove My issue is with the extended warranty that HH Gregg sold me The warranty obvioulsy was not honored in this incident nor do I have faith it will be honored in the future I would like a refund or store credit for the purchase amount of the extended warranty for my stove If HH Gregg agrees to this, then I feel I will have been made whole If not, then my step will be to legally and peacefully share my displeasure outside of the Lakeland location Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I did not cancel my order, I never received what I purchased, I still want my table.....it is available online but I have been told I can have it but no one can make that happen Regards, [redacted]
October 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her repair.I apologize for any frustration Ms [redacted] is experiencing with the refrigeratorWe regret that we are unable to authorize a return or an exchange.We contacted the service plan administrator and were informed that they did not have a record of an issue with the model numberIt is our understanding they are contacting the service provider for more informationMs [redacted] may be eligible for food loss reimbursement under the coverage of her service planIf she has any questions or she still needs assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear I am very angry at this point Ms peps never and I mean never tried to contact me She is a lier I have called him Gregg here in mentor all this week feb 17,18, and They said another dishwasher came in damaged and want me to cancel my original order and reorder once again this is abserdI have never dealt with a bunch of liers as these individuals My next move will be the tv to see if I can get some resokution Regards, [redacted]
October 21, 2015RE: [redacted] (# [redacted] Dear [redacted] :I have received your letter regarding [redacted] and [redacted] ’ concerns about their refrigerator.I apologize for any inconvenience they experiencedHowever, we are unable to honor their request for a replacement.Our records indicate that the service plan they purchased is administered through WarrantechWe regret that our representatives are not authorized to override decisions regarding coverageIf Mrand Mrs [redacted] have any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations
March 3, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding Mr& Mrs***s concern about their refrigerator.We apologize for any inconvenience they have encountered Our records indicate that a store credit was providedShe may visit her local store and reference invoice [redacted] to re-select a refrigeratorIt has a total amount of $For any questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding warranty [redacted] issue We apologize for the inconvenience and frustration Mr [redacted] experiencedI have reached out to Mr [redacted] in an attempt to gather more information concerning this matter; a message was left to return the callIn order to assist Mr [redacted] we would need the serial number to the sofa along with pictures We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
February 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the television.I am sorry for her continued disappointmentHowever, we are unable to offer a return or an exchangeIn the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase within the next days.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
April 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her mattress.I apologize for any inconvenience [redacted] experiencedOur records indicate that an exchange was processedIf she has any questions, our Call Center can be reached at [redacted] We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Ryan M [redacted] s response was laughable He fails to take responsibility for my tireless attempts to resolve this matter by calling the facilities because no one answers the phones and when they do the responses are unhelpful and staff persons are rude I'm mind blown at the lack of acceptance of responsibility for this matter he was correct about one thing and that is that I did have a delivery scheduled for 12/ And why mr M [redacted] ??? because I got a call from some manager who offered me a substandard product compared to what I purchased!! at the time that I received this call I was at work but desperate to resolve the matter I begrudgingly went along with the substitute product but feeling unhappy with what I was getting, I went into the store and I was told what I'm getting is a substandard version of what I purchased it didn't have the turbo steam and nor did it have the pull out door feature I immediately once again became unhappy as I spoke with the in store staff, I found out that hhgregg sold me a discontinued product and that was the reason I couldn't get the product that I ordered the store offered to provide me with the next product up but I had to pay an extra dollars!!!! you all are a joke and completely unreal take some responsibility for yourselves and your poorly run business I felt I had no choice but to pay because I have already had such a hard time with hhgregg even if I wanted a refund, I can never get a hold of anyone the stores don't want to help with this matter because it was a web order hhgregg doesn't seem to run on any high moral ground or ethics and the evidence leaned to me not getting my monies back its Chicago with freezing temperatures and I was without the use of washing machines in my home due to all this falderal!all of which was on my part no fault! it was either lose the 1560ish dollars already spent, accept a product I didn't want or pay dollars more just to get what I was promised in the first place mr M [redacted] if you find this acceptable you should be ashamed I want my dollars back I should not have had to pay extra because you all sold me a discontinued product your version of bait and switch is loathesome you lured me in with black Friday prices but days later when I was suppose to get my product all the sudden you have no more and then I have to pay more money to get what I want????? what I paid for originally????!!!! return those money to me and I would appreciate something more for my troubles I placed my order on 11/and got my machines 12/a month later!!!! and its only because I had to dig deeper into my own pockets to pay you all off just to show up at my door Regards, [redacted]
January 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about her refrigerator.I apologize for any inconvenience Ms [redacted] experiencedOur representative contacted the service plan administrator and was informed that service is scheduledIf she has any questions, Warrantech can be reached at (877) 456-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewedThe fact that this oven was only two months old when I called to upgrade due to misrepresentation is not exceptable I have bought several items from hhgregg last two years Since, I bought a dishwasher from [redacted] because of this poor customer service If this is not resolved I will no longer buy anything there not recommend to any of my friends or family As far as I am concerned, easy clean to any buying customer would mean that the oven is easy to clean I would like an upgrade to this unsatisfactory product and would be willing to pay the difference Regards, [redacted] ***
August 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about his request for repair.I apologize for any inconvenience Mr*** experiencedWe regret that we are unable to authorize a refund or a replacement of the range.It is our understanding that he should have the option to request that an alternate service provider be assigned to the repairIf Mr [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
August 2, [redacted] Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE : [redacted] (# [redacted] )Dear Ms [redacted] :We have received your letter regarding [redacted] ’s concerns regarding his in store experienceWe apologize for any misunderstandingHowever, we are unable to honor his requestOur store management may be able to work with him on pricing depending on the model he selects We appreciate the opportunity to address the complaintSincerely,StephanieExecutive Team
September 8, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the television.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If Ms [redacted] would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
January 2, 2017 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms. ***:I have received your letter regarding [redacted] ’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] ... experienced. We regret that we are unable to honor her request for a replacement. Our representative contacted the service plan administrator and was informed that service is scheduled. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below It is obvious that they did not deliver on the date as promised and if I had not spent time and effort I would not have received it when I did I was also promised a $gift card for my trouble and did not get that I was inconvenienced not having a stove, microwave or dishwasher and there is nothing that this company will do, not even follow through with a gift card promise I think this is just horrible customer service but I see that this attitude and failure to follow through appears to be from the corporate office down I guess my only satisfaction will be steering business away from HH Greg as I have already done with friends I understand issues happen but the company should take on some accountability and try to satisfy the customer for the frustration and failure to meet their obligations My complaint will stand until they take action and at least follow through with promises Regards, [redacted]
November 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’ concerns about the store credit.I apologize for any inconvenience Ms [redacted] experiencedAs indicated in the Terms and Conditions for the service plan, the total amount for which the service plan administrator is liable is limited to the retail price of the covered productWhen the service plan administrator authorized a store credit, they deducted the amounts they already paid toward the servicing of the product and the food loss claimOur representative contacted Warrantech on behalf of Ms [redacted] and they authorized an additional store credit of $For further assistance with selecting a replacement, she can visit the store location nearest her and refer to store credit invoices [redacted] and [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
October 12, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding Jamie Bell’s concern about her appliances.We apologize for any inconvenience [redacted] and [redacted] encounteredWe regret to inform them that we are unable to return the unitsThere is a day return policy; after days there are no returns or exchanges However, the products are currently under the one-year manufacturer warrantySamsung can be reached at (800) 726-7864.We appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
March 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience [redacted] experiencedWe regret that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If [redacted] would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Warrantech refused to fix my stove citing I caused the damage My stove is years outside of the manufacturer's warranty I flooded social media outlets with pictures of my stove and a narrative of what happened A Samsung representative (not Warrantech) came to my home and determined the catastrophic failure was caused by faulty wiring Samsung was good enough to fix my stove My issue is with the extended warranty that HH Gregg sold me The warranty obvioulsy was not honored in this incident nor do I have faith it will be honored in the future I would like a refund or store credit for the purchase amount of the extended warranty for my stove If HH Gregg agrees to this, then I feel I will have been made whole If not, then my step will be to legally and peacefully share my displeasure outside of the Lakeland location Regards, [redacted]