C Spire does not lock it's devices Our manufacturers will design software that is specially designed to be used on our network Other carriers have the choice to remove this software and add their own There is no mechanism for C Spire to lock or unlock phones
C Spire's offer was to accept $ [redacted] If Mr [redacted] will send this to the following, we will proceed with the settlement: C Spire Attn: [redacted] Highland Colony Parkway Suite Ridgeland, MS
Ms***'s iPad was on a 3GB per month plan Her usage was as follows: Feb of 2015: GB March of 2015: GB April of 2015: GB May of 2015: GB June of 2015: GB (This month was low because service was interrupted for non-paymentThe iPad was purchased on an installment plan and not paid for nor returned In reviewing account notes, Ms***'s calls regarded the bill and plans but not technical issues Based on what we are seeing, the device has ample use It could also have been used on WiFi connections even after the account was disconnected Due to the fact that Ms [redacted] did not pay for the device, we feel that the bill is due at this time
Worst company and service everClaim to be available 24/yet I can never seem to get ahold of someone at any point of the dayI can not wait till I can get someone on the phone so I can get out of this [redacted] company and their serviceConstantly dropping calls, no service, always roamingAbsolutely ridiculous! No one should ever sign with these fools!
Complaint: [redacted] I am rejecting this response because it doesn't correlate with my initial issue regarding the billing issue/dispute Additionally, I have not been contacted regarding the matter I have had to pay the over-charges to ensure that my cellular lines would not be dis-activated Thus, irrespective of whether it's been paid or not my complaint still stands and I am seeking resolution to the matter Regards, [redacted]
The account in question is not in the name of [redacted] However, we do have a signature from the account holder agreeing to the terms and conditions that include the following language: "C Spire reserves the right to (i) limit throughput or amount of data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels, and (ii) protect its network from harm, which may impact legitimate data flowsCustomer may not send solicitations to C Spire subscribers without their consentCustomer may not use the Services other than as intended by C Spire and applicable law." C Spire does offer a warning prior to the point where the speeds are altered If Ms [redacted] would have the account holder file a complaint or request the signature copy, we will be glad to produce it
Complaint: [redacted] I am rejecting this response because: I went with another carrier They require me to turn in the phone to them for the process of buying me out of my contract I just want my account to have a zero balance and let all other issues be forgotten It has been nothing but a headache since April Regards, [redacted]
Ms [redacted] called our contact center and requested her line be disconnected This was done at her request She later disputed this and had the phones turned back on She currently has a credit balance and the service is working correctly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you to CSpire and to the Revdex.com for the assistance and speedy resolution of my issue Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Their response is inadequate and inaccurateParagraph of Cspire's response states: "When a customer moves to an area with poor or no coverage, C Spire will work with them to return the equipment and waive any early termination fees There is no record of this conversation with Mr***." The reason there is no record of the conversation is that C Spire never made that offer to me Had they actually made that offer to me, I would have GLADLY ACCEPTED! I have attached an email exchange between me and C Spire in which they acknowledge poor signal strength at my new homeTheir final response to me (which, I unfortunately cannot find) was that a signal booster might help but Cspire did not sell themI did purchase signal booster at a cost of $ [redacted] and despite locating the outdoor antenna in several different places and heights, I only got enough signal improvement to be able to make phone calls from inside my house while sitting next to the signal boosterI would appreciate being reimbursed for the cost of the signal booster (which I no longer need with my current carrier) As I am no longer in possession of the Cspire phones, they cannot be returnedHowever, had Cspire made the offer to me that they said they do, I would have happily returned them I did not cancel my contract with the day grace period because I actually thought Cspire was acting in good faith and that they were actively working to improve service in my area As time passed and I saw that they were not, I grew increasingly frustrated (as can be seen from my email exchange with them in June 2013.) Cspire did not address the other concerns in my Revdex.com complaint They never sent me a final billAs I stated in my original complaint, I received nothing from Cspire until I received the letter threatening to take me to collections (which was forwarded by the Post OfficeI provided my new address to Cspire at least twice, on 6/8/via email and on 12/27/via US Mail.) I have not received a statement itemizing the $ [redacted] that they allege I owe them Nor did I receive a response to my letter dated 12/27/in which I notified them that I considered them in breach of contract and had ported my lines to another carrier (attaching pdf of that letter) I will consider settling with Cspire for the difference of $ [redacted] and $ [redacted] (the cost of the signal booster) which is $ [redacted] if they will provide me a with statementHowever, Cspire has caused my household so much frustration, they really do not deserve another penny from meAll customer service ever did was to confirm what I already knew--no 3G coverage in the area and weak signal at my homeI want to remind Cspire that there are requirements for both parties to a contractCspire DID NOT provide the service that they were contracted to provide and advertised services in this area that they COULD NOT PROVIDE Additionally, Cspire continues to advertise in my area, both on television and on the radio, including stations that are based in Pensacola Regards, [redacted] ***
C Spire found that Ms [redacted] 's service was altered in error She has since disconnected her service with C Spire If she would like to reconnect her service, we can accomodate her needs We regret this mistake
10pt;"> Complaint: [redacted] I am rejecting this response because: On Wednesday, 5/18/16, I contacted CSpire via phone and the representative stated that they could not tell me anything about the account and it is nothing they could do to help me with this matterThey did NOT mention that TransUnion contacted them earlier this month on 5/2/or 5/5/If this information was forwarded to TransUnion during these dates, the hard inquiry should have been removed by nowIt still appears on my credit reportPlease see screenshot attached where CSpire is listed twice on my credit reportThis information is accurate and up to date because I purchased the TransUnion Credit Monitoring System for $9.95/moSo, please let me know what I should do next to resolve this issue Regards, [redacted] ***
Mr [redacted] agreed to the C Spire Terms and Conditions that say the following: "C Spire reserves the right to (i) limit throughput or amount of data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels, and (ii) protect its network from harm, which may impact legitimate data flowsCustomer may not send solicitations to C Spire subscribers without their consent" His complaint was that this happened at 2GB This is incorrect He used almost times this much In the last months If Mr [redacted] will utilize Wifi when available, his speeds should remain high throughout the day periods
We have credited Ms [redacted] $ [redacted] for the early termination fees and $ [redacted] for the plan correction We hope this has resolved the situation
When C Spire quoted the date of January 9th, this was in regards to whether the account would be suspended for a past due status Mr [redacted] was subsequently suspended for credit limits which include real time charges and cannot totally be anticipated by a representative The amount to turn the phone back on was recommended so that Mr [redacted] would not be at risk of being suspended again with small amounts of real time charges This was to assist him in not having problems quickly Mr [redacted] 's problem with credit limits should not be an issue if he will keep his account paid in full before another bill cycle closes At this point, he is up to date but a payment is required prior to January 18th or this situation could happen again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for the month of July to August 4, Regards, [redacted]
Ms [redacted] activated a tablet on a 1GB plan The subscription is provided 1GB of data for the month at no additional charge Any data used above this amount are billed $per GB used C Spire has reviewed this and found that we billed correctly based on the amount of data she used She has subsequently been moved to a plan that was not available when she activated her tablet It has the same costs but requires her to take action to use more dataWe can offer Ms [redacted] a $for her inconvenience and hope this will resolve the matter
Mr [redacted] signed up for service with C Spire on April 8, It was not on a prepaid service He was on a post paid service and, according to the order information C Spire has on file, paid $the day he signed up Mr [redacted] ported his numbers to another carrier in July of Due to the fact that he did not fulfill the months he agreed to, he was billed for early termination fees on all three lines totaling $ He was charged for no services past the date of July 11, His ports were completed on July 10, If Mr [redacted] has any proof that he paid up front for service on the day of his activation, we will be glad to see this and investigate
Ms [redacted] called our contact center on June 24th to disconnect her line Due to the fact that her billing cycle closed on July 22nd, her service wasn't disconnected until then This is according to C Spire's terms and conditions However, due to the fact that Ms [redacted] 's phone was lost and not usable, we are crediting her account a total of $***
C Spire does not lock it's devices Our manufacturers will design software that is specially designed to be used on our network Other carriers have the choice to remove this software and add their own There is no mechanism for C Spire to lock or unlock phones
C Spire's offer was to accept $ [redacted] If Mr [redacted] will send this to the following, we will proceed with the settlement: C Spire Attn: [redacted] Highland Colony Parkway Suite Ridgeland, MS
C Spire has researched this and found a billing error This account will have a $balance by
Ms***'s iPad was on a 3GB per month plan Her usage was as follows: Feb of 2015: GB March of 2015: GB April of 2015: GB May of 2015: GB June of 2015: GB (This month was low because service was interrupted for non-paymentThe iPad was purchased on an installment plan and not paid for nor returned In reviewing account notes, Ms***'s calls regarded the bill and plans but not technical issues Based on what we are seeing, the device has ample use It could also have been used on WiFi connections even after the account was disconnected Due to the fact that Ms [redacted] did not pay for the device, we feel that the bill is due at this time
Worst company and service everClaim to be available 24/yet I can never seem to get ahold of someone at any point of the dayI can not wait till I can get someone on the phone so I can get out of this [redacted] company and their serviceConstantly dropping calls, no service, always roamingAbsolutely ridiculous! No one should ever sign with these fools!
Complaint: [redacted] I am rejecting this response because it doesn't correlate with my initial issue regarding the billing issue/dispute Additionally, I have not been contacted regarding the matter I have had to pay the over-charges to ensure that my cellular lines would not be dis-activated Thus, irrespective of whether it's been paid or not my complaint still stands and I am seeking resolution to the matter Regards, [redacted]
The account in question is not in the name of [redacted] However, we do have a signature from the account holder agreeing to the terms and conditions that include the following language: "C Spire reserves the right to (i) limit throughput or amount of data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels, and (ii) protect its network from harm, which may impact legitimate data flowsCustomer may not send solicitations to C Spire subscribers without their consentCustomer may not use the Services other than as intended by C Spire and applicable law." C Spire does offer a warning prior to the point where the speeds are altered If Ms [redacted] would have the account holder file a complaint or request the signature copy, we will be glad to produce it
Complaint: [redacted] I am rejecting this response because: I went with another carrier They require me to turn in the phone to them for the process of buying me out of my contract I just want my account to have a zero balance and let all other issues be forgotten It has been nothing but a headache since April Regards, [redacted]
Ms [redacted] called our contact center and requested her line be disconnected This was done at her request She later disputed this and had the phones turned back on She currently has a credit balance and the service is working correctly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you to CSpire and to the Revdex.com for the assistance and speedy resolution of my issue Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Their response is inadequate and inaccurateParagraph of Cspire's response states: "When a customer moves to an area with poor or no coverage, C Spire will work with them to return the equipment and waive any early termination fees There is no record of this conversation with Mr***." The reason there is no record of the conversation is that C Spire never made that offer to me Had they actually made that offer to me, I would have GLADLY ACCEPTED! I have attached an email exchange between me and C Spire in which they acknowledge poor signal strength at my new homeTheir final response to me (which, I unfortunately cannot find) was that a signal booster might help but Cspire did not sell themI did purchase signal booster at a cost of $ [redacted] and despite locating the outdoor antenna in several different places and heights, I only got enough signal improvement to be able to make phone calls from inside my house while sitting next to the signal boosterI would appreciate being reimbursed for the cost of the signal booster (which I no longer need with my current carrier) As I am no longer in possession of the Cspire phones, they cannot be returnedHowever, had Cspire made the offer to me that they said they do, I would have happily returned them I did not cancel my contract with the day grace period because I actually thought Cspire was acting in good faith and that they were actively working to improve service in my area As time passed and I saw that they were not, I grew increasingly frustrated (as can be seen from my email exchange with them in June 2013.) Cspire did not address the other concerns in my Revdex.com complaint They never sent me a final billAs I stated in my original complaint, I received nothing from Cspire until I received the letter threatening to take me to collections (which was forwarded by the Post OfficeI provided my new address to Cspire at least twice, on 6/8/via email and on 12/27/via US Mail.) I have not received a statement itemizing the $ [redacted] that they allege I owe them Nor did I receive a response to my letter dated 12/27/in which I notified them that I considered them in breach of contract and had ported my lines to another carrier (attaching pdf of that letter) I will consider settling with Cspire for the difference of $ [redacted] and $ [redacted] (the cost of the signal booster) which is $ [redacted] if they will provide me a with statementHowever, Cspire has caused my household so much frustration, they really do not deserve another penny from meAll customer service ever did was to confirm what I already knew--no 3G coverage in the area and weak signal at my homeI want to remind Cspire that there are requirements for both parties to a contractCspire DID NOT provide the service that they were contracted to provide and advertised services in this area that they COULD NOT PROVIDE Additionally, Cspire continues to advertise in my area, both on television and on the radio, including stations that are based in Pensacola Regards, [redacted] ***
C Spire found that Ms [redacted] 's service was altered in error She has since disconnected her service with C Spire If she would like to reconnect her service, we can accomodate her needs We regret this mistake
10pt;"> Complaint: [redacted] I am rejecting this response because: On Wednesday, 5/18/16, I contacted CSpire via phone and the representative stated that they could not tell me anything about the account and it is nothing they could do to help me with this matterThey did NOT mention that TransUnion contacted them earlier this month on 5/2/or 5/5/If this information was forwarded to TransUnion during these dates, the hard inquiry should have been removed by nowIt still appears on my credit reportPlease see screenshot attached where CSpire is listed twice on my credit reportThis information is accurate and up to date because I purchased the TransUnion Credit Monitoring System for $9.95/moSo, please let me know what I should do next to resolve this issue Regards, [redacted] ***
Mr [redacted] agreed to the C Spire Terms and Conditions that say the following: "C Spire reserves the right to (i) limit throughput or amount of data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels, and (ii) protect its network from harm, which may impact legitimate data flowsCustomer may not send solicitations to C Spire subscribers without their consent" His complaint was that this happened at 2GB This is incorrect He used almost times this much In the last months If Mr [redacted] will utilize Wifi when available, his speeds should remain high throughout the day periods
We have credited Ms [redacted] $ [redacted] for the early termination fees and $ [redacted] for the plan correction We hope this has resolved the situation
When C Spire quoted the date of January 9th, this was in regards to whether the account would be suspended for a past due status Mr [redacted] was subsequently suspended for credit limits which include real time charges and cannot totally be anticipated by a representative The amount to turn the phone back on was recommended so that Mr [redacted] would not be at risk of being suspended again with small amounts of real time charges This was to assist him in not having problems quickly Mr [redacted] 's problem with credit limits should not be an issue if he will keep his account paid in full before another bill cycle closes At this point, he is up to date but a payment is required prior to January 18th or this situation could happen again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for the month of July to August 4, Regards, [redacted]
Ms [redacted] activated a tablet on a 1GB plan The subscription is provided 1GB of data for the month at no additional charge Any data used above this amount are billed $per GB used C Spire has reviewed this and found that we billed correctly based on the amount of data she used She has subsequently been moved to a plan that was not available when she activated her tablet It has the same costs but requires her to take action to use more dataWe can offer Ms [redacted] a $for her inconvenience and hope this will resolve the matter
Mr [redacted] signed up for service with C Spire on April 8, It was not on a prepaid service He was on a post paid service and, according to the order information C Spire has on file, paid $the day he signed up Mr [redacted] ported his numbers to another carrier in July of Due to the fact that he did not fulfill the months he agreed to, he was billed for early termination fees on all three lines totaling $ He was charged for no services past the date of July 11, His ports were completed on July 10, If Mr [redacted] has any proof that he paid up front for service on the day of his activation, we will be glad to see this and investigate
Ms [redacted] called our contact center on June 24th to disconnect her line Due to the fact that her billing cycle closed on July 22nd, her service wasn't disconnected until then This is according to C Spire's terms and conditions However, due to the fact that Ms [redacted] 's phone was lost and not usable, we are crediting her account a total of $***