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Southern Farm Supply, LLC

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Southern Farm Supply, LLC Reviews (194)

Complaint: [redacted]
I am rejecting this response because:my complaint is they can't tell you when they are going to reduce my speeds. It's not consistent they cut your speed when they feel there is an issue with the amount of data you have used. They cannot tell me what is above the normal usage. They  cannot produce the contract that I signed.  It's random when they cut the speed. I have used just as much data recently as I had when they cut the speed.  This is not right. 
 
Regards,
[redacted]

Mr. [redacted] purchased his devices at discounted prices on December 18, 2013.  C Spire offers a 30 day disconnect policy that allows the customer to return their devices and pay nothing for the service during that period of time in order to test services.  Mr. [redacted] did not take...

advantage of this.  Further, there are no complaints recorded in our system regarding technical service.  We will call Mr. [redacted] and attempt to troubleshoot his problems.

Customer service at Cspire is horrible. Being that they deal with the public it would make sense that the reps would be trained in appropriate forms of communication when speaking with customers. However that is not the case. And when I ask for a manager I would like to speak to a manager. Not have the person I'm speaking to tell me "I am the manager". I cannot believe that this is the company I chose to be my wireless carrier. This will change very soon.

C Spire feels it has made a reasonable offer and will honor that.

C Spire's $** plan can be attained through 3 different methods:
1. A customer with a phone that has completed the contract period of 2 years is eligible.
2. If a customer purchases a new or used phone at full price and is not under contract, it is eligible.
3. If a...

customer finances a full price device, they are eligible.
We regret if there was any miscommunication regarding the plan costs as they were displayed on the signature pad.  If Ms. [redacted] would like to return this device and use their previous device, the plan will be $** per month.  In order to keep this existing phone at the discounted phone price, the plan would be $**.

Complaint: [redacted]
I am rejecting this response because:
I receive my online bill from CSpire every month using the email address described but have NEVER received any notification about the overage, therefore this is incorrect to say that they notified me by email.  
Regards,
[redacted] 
 
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Ms. [redacted] called our contact center and requested her line be disconnected.  This was done at her request.  She later disputed this and had the phones turned back on.  She currently has a credit balance and the service is working correctly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
 
[redacted]

Revdex.com:
Verdana;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted] agreed to the C Spire Terms and Conditions that say the following:
letter-spacing: normal; background-color: rgb(255,255,255); text-indent: 0px; -webkit-text-stroke-width: 0px;">"C Spire reserves the right to (i) limit throughput or amount of data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels, and (ii) protect its network from harm, which may impact legitimate data flows. Customer may not send solicitations to C Spire subscribers without their consent"
His complaint was that this happened at 2GB.  This is incorrect.  He used almost 4 times this much In the last 2 months.
If Mr. [redacted] will utilize Wifi when available, his speeds should remain high throughout the 30 day periods.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

When Ms. [redacted] purchased her most recent device in December of 2013, she agreed to the terms and conditions with includes the following:
ProximaNovaSoft-Regular, Arial, sans-serif; display: inline !important; letter-spacing: normal; background-color: rgb(255,255,255); text-indent: 0px; -webkit-text-stroke-width: 0px;">"C Spire reserves the right to (i) limit throughput or amount of data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels, and (ii) protect its network from harm, which may impact legitimate data flows. Customer may not send solicitations to C Spire subscribers without their consent."
The amount of usage that could cause this alteration will be different depending on the location of the usage.  Ms. [redacted]'s recent usage has averaged an amount that is twice that of the average customer. 
We hope this explains the issue and properly documents the terms that were agreed upon.

Ms. [redacted]'s bill has been mailed to her billing address monthly.  We have a record in our tracking system that it was received in her post office and out for delivery.  Ms. [redacted] asked for us to send her a copy by email.  In order to protect customer information in accordance...

with Customer Proprietary Network Information requirements as mandated by the FCC, we do no email bills.In C Spire's terms and conditions, it is clear that customers are billed through the end of the upcoming billing cycle and that services will remain until that point.  C Spire followed this process in this case.  if Ms. [redacted] still does not have a bill, we can have one delivered to her local retail store for her to pick up.  Otherwise, the billing that we have issued appears to be correct at this point.

We have researched Ms. [redacted] bill history as far back as March 8, 2013.  Ms. [redacted] has consistently carried a past due balance on her bill and in no case through those 18 months has she paid her entire bill before a new bill was issues.  On June 18, 2014, her bill was a total of...

$[redacted].  On July 12th, she paid $[redacted], on July 14th, she paid $[redacted].  This left a past due balance of $[redacted] with a new amount charged of $[redacted].  Therefore, her July 18th bill was $[redacted].  On August 6, she paid $[redacted].  This is clearly shown on all of her bills that I can view.  If she will pay the full amount of the August 18 bill of $[redacted] by September 18th, she will eliminate her past due amount.

Cspire has not met my expectations. Upon changing from [redacted] to Cspire, I sought: better customer service, higher network speed and reliability and better value for the buck, while continuing to enjoy the full level of programming and content I was receiving from [redacted]. I'm paying roughly the same amount as my former contract but cannot say I'm getting a better value. The problem lies in Cspire's very poor programming within the tiered channels I receive as compared with [redacted]. Cspire skimps on the number of titles offered within their on-demand television and premium channels. Very sad, but for the present, I'm locked-in.

On March 18th, a credit was posted to Mr. [redacted]'s account for $[redacted].  We hope this has resolved this situation.

We have credited Ms. [redacted] $[redacted] for the early termination fees and $[redacted] for the plan correction.  We hope this has resolved the situation.

Complaint: [redacted]
I am rejecting this response because:
Their response is inadequate and inaccurate. Paragraph 2 of Cspire's response states: "When a customer moves to an area with poor or no coverage, C Spire will work with them to return the equipment and waive any early termination fees.  There is no record of this conversation with Mr. [redacted]."  The reason there is no record of the conversation is that C Spire never made that offer to me.  Had they actually made that offer to me, I would have GLADLY ACCEPTED!
I have attached an email exchange between me and C Spire in which they acknowledge poor signal strength at my new home. Their final response to me (which, I unfortunately cannot find) was that a signal booster might help but Cspire did not sell them. I did purchase signal booster at a cost of $[redacted] and despite locating the outdoor antenna in several different places and heights, I only got enough signal improvement to be able to make phone calls from inside my house while sitting next to the signal booster. I would appreciate being reimbursed for the cost of the signal booster (which I no longer need with my current carrier).
As I am no longer in possession of the Cspire phones, they cannot be returned. However, had Cspire made the offer to me that they said they do, I would have happily returned them.  I did not cancel my contract with the 30 day grace period because I actually thought Cspire was acting in good faith and that they were actively working to improve service in my area.  As time passed and I saw that they were not, I grew increasingly frustrated (as can be seen from my email exchange with them in June 2013.)
Cspire did not address the other concerns in my Revdex.com complaint.  They never sent me a final bill. As I stated in my original complaint, I received nothing from Cspire until I received the letter threatening to take me to collections (which was forwarded by the Post Office. I provided my new address to Cspire at least twice, on 6/8/13 via email and on 12/27/13 via US Mail.)  I have not received a statement itemizing the $[redacted] that they allege I owe them.  Nor did I receive a response to my letter dated 12/27/13 in which I notified them that I considered them in breach of contract and had ported my lines to another carrier (attaching pdf of that letter).
I will consider settling with Cspire for the difference of $[redacted] and $[redacted] (the cost of the signal booster)  which is $[redacted] if they will provide me a with statement. However, Cspire has caused my household so much frustration, they really do not deserve another penny from me. All customer service ever did was to confirm what I already knew--no 3G coverage in the area and weak signal at my home. I want to remind Cspire that there are requirements for both parties to a contract. Cspire DID NOT provide the service that they were contracted to provide and advertised services in this area that they COULD NOT PROVIDE.
Additionally, Cspire continues to advertise in my area, both on television and on the radio, including stations that are based in Pensacola.
Regards,
[redacted]

Mr. [redacted]'s billing period is from the 5th to the 4th of the next month.  On April 4th, he was billed for service through May 4th.  This bill was $120.68.  He ported his numbers on May 5th.  His May 4th bill was for $2.68.  He was billed on June 4th for $2.10.  This...

has since been credited.  C Spire does not show any billing after the ported number in the amount that Mr. [redacted] is reporting.

C Spire has a record that the email was sent.  The usage amount has been verified.  We can offer to credit have of the overages if Ms. [redacted] will accept this.

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