There appears to have been a misunderstanding with a price discussion with Ms*** She was discussing a shared data plan The amount for the bucket was discussed but the amount for each phone was not clearly understood A credit for $was granted Since this time,
Ms*** has disconnected her services with C Spire
Mr*** purchased a Samsung Galaxy Swhich is covered by a year warranty from the manufacturer We will be glad to contact Mr*** again to arrange for a replacement This model phone has a very good track record and we will work to determine why he has had so many
problems
" line-height: 150%"> Complaint: ***
I am rejecting this response because: we are still having this issues and I've been in contact with CSpire for way to long, services have not improved as I stated on yesterdayThere is no way I should have to use my phone on wifi, there is no reason for me to have to call this company every day about dropped calls when they claim there is a tower a mile down the road from my home and less than a mile from my husband's jobIf I go anywhere else like Mississippi, I go to LTE and it works a little better but not muchI'm tired of going back and forth with this company that I have been with for over years and services have been on a decline for the last couple of years! So yes I'm tired and yes I'm ready to get away from them because we pay entirely too much money for phones to have them not work as they should!
Regards,
*** *** ***
On May 20th, Mr*** ordered phones at substantially discounted prices Together, these were billed at nearly $1,under their cost to C Spire As part of this agreement, Mr*** was to use the devices for months When these devices are ordered, if they are not
activated with the new contract within days, the full price is charged for these phones When Mr*** activated one of the devices, the amount charged for that device was credited back to the account If he will activate the other device, the contract period will begin and the amount charged will be credited back
"line-height: 150%">
Complaint: [redacted]
I am rejecting this response because: I went with another carrier. They require me to turn in the phone to them for the process of buying me out of my contract. I just want my account to have a zero balance and let all other issues be forgotten. It has been nothing but a headache since April 169.
Regards,
[redacted]
Revdex.com:
"line-height: 150%">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
" line-height: 150%"> Complaint: [redacted]
I am rejecting this response because: that is completely untrue I purchased an iPhone on 2/1/for my daughter who originally had an iPhone which was lost, so I went to the Renaissance to purchase another IPhone 5, which was more than I paid for her IPhone 5, after paying for,the iPhone 4, I called my daughter and she did not want the she wanted the iPhone 5...So the young man that waited on me was still charging the phone I purchased and I told him I changed my mind and wanted to go on and get the iPhone 5, and very rudely he stated there was no refunds or exchanges for same phone, I could change it for a galaxy but not another IPhone, well I thought that was very stupid because I had never touched the phone or had I left the store, he said but you have paid for this phone, OK AND??? I was on my lunch break didn't have time to go into an argument with him, I went back to work called the number on my receipt, and spoke with someone that called the store and the manager agreed to give me not what I wanted but an IPhone 5c, I went back that evening after 6pm to pick up my phone and this guy that took care of me was also rude to the point of me asking him did he know me and what had I Done to him for him to be so rude, this dummy hurried me out of the store without activating the phone, I spent the rest of the night on the phone with their dumb customer service people telling me the bill had not been paid was the,reason the phone wasn't working and I had just paid her bill a week prior, I was told by this rep that the phone would be working the following day around noon, that was not true, After getting off work at 6pm once again I had to drive home pick up my daughter and,the phone drive all the,way back to the Renaissance to tell these it's her phone,was not working, after all of my inconvenience I was told that they did not have the authority to do whatever my phone needed and sent me all the way to the North Park Mall for them do whatever they claimed to be the problem, It was pouring down raining I then had to drive to the mall to get them to fix something they had nothing to do with, and the young man that helped me was super kind & he said all the phone need was to be activatedThis truly sad, these people in the Renaissance have their noses love in the air they're nasty that customer service is awful and they're not willing to help but yet and still there willing to take all of your money with no customer service I hate the Renaissance Store & every rude person that work there
Regards,
[redacted]
" line-height: 150%"> Complaint: [redacted]
I am rejecting this response because:Although they state they will change my plan, that does not change the fact that I should have had his plan back in November That's extra GB Of data each month that I didn't have and I had to pay overages for.
Regards,
[redacted]
Revdex.com:
" line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
"">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me on this conditionThe response by the business stated that the amount at issue would be credited back to my accountI no longer have an account with Cspire and was wondering how the money referenced being credited back to my account would be handledIf that will be taken care of by the Cspire representatives that will contact me that will be fineThat just wasn't clear in the response by the business and I didn't know how that they could credit an account that was no longer a valid account with a zero balanceIf all of this is handled then the resolution reached is satisfactoryI look to work with Cspire to have this issue resolved shortly
Regards,
[redacted]
Ms[redacted] did change plans but C Spire's policy is the same on both plans she has been on She is currently on a plan with a lower price that is managed exactly the same as her previous plan C Spire's terms and conditions state the following:
C Spire reserves the right to (i) limit throughput or amount of data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels, and (ii) protect its network from harm, which may impact legitimate data flows
Ms[redacted] is on our lowest cost unlimited plan at this time It does have unlimited data however the speeds can be changed based on the usage
This account is currently being serviced at speeds
C Spire does offer to compensate its new customers for early termination fees up to $[redacted]. This is done by a credit on the C Spire wireless account. In order to get this credit, C Spire asks for a copy of the bill showing the charge that is explicitly listed as an Early Termination...
Fee. Ms. [redacted] had not presented a bill with this showing. On July 14th, we received the proper paper work and have credited the account properly. This should have resolved this issue.
have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks for all your help.
C Spire does offer a $** unlimited plan for customers who are either have not purchased a device at a subsidized price or have purchased a device at full price with an installment plan. When Ms. [redacted] purchased this device with C Spire neither of those terms were met. However, after...
reviewing the call with our representative, we found that the representative did not discuss this properly with the customer. Therefore, we can offer Ms. [redacted] compensation. We will credit her account $** per month for as long as this mobile is active with this device. If that is acceptable, we will bring the account up to that state and maintain this through the life of the device.
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
In Mr. [redacted]'s original complaint he asked for the $** plan or for a refund. We can offer a refund and make him whole for the cost of activating with C Spire or we can grant him a $[redacted] credit which will be one year's worth of credit for the $** difference. Our advertisement offers the $** plan but there are restrictions. We regret if these were not discussed with Mr. [redacted]. However, this plan is only available for phones on the installment plan or a phone without a subsidized contract.
There appears to have been a misunderstanding with a price discussion with Ms*** She was discussing a shared data plan The amount for the bucket was discussed but the amount for each phone was not clearly understood A credit for $was granted Since this time,
Ms*** has disconnected her services with C Spire
Mr*** purchased a Samsung Galaxy Swhich is covered by a year warranty from the manufacturer We will be glad to contact Mr*** again to arrange for a replacement This model phone has a very good track record and we will work to determine why he has had so many
problems
" line-height: 150%"> Complaint: ***
I am rejecting this response because: we are still having this issues and I've been in contact with CSpire for way to long, services have not improved as I stated on yesterdayThere is no way I should have to use my phone on wifi, there is no reason for me to have to call this company every day about dropped calls when they claim there is a tower a mile down the road from my home and less than a mile from my husband's jobIf I go anywhere else like Mississippi, I go to LTE and it works a little better but not muchI'm tired of going back and forth with this company that I have been with for over years and services have been on a decline for the last couple of years! So yes I'm tired and yes I'm ready to get away from them because we pay entirely too much money for phones to have them not work as they should!
Regards,
*** *** ***
On May 20th, Mr*** ordered phones at substantially discounted prices Together, these were billed at nearly $1,under their cost to C Spire As part of this agreement, Mr*** was to use the devices for months When these devices are ordered, if they are not
activated with the new contract within days, the full price is charged for these phones When Mr*** activated one of the devices, the amount charged for that device was credited back to the account If he will activate the other device, the contract period will begin and the amount charged will be credited back
"line-height: 150%">
Complaint: [redacted]
I am rejecting this response because: I went with another carrier. They require me to turn in the phone to them for the process of buying me out of my contract. I just want my account to have a zero balance and let all other issues be forgotten. It has been nothing but a headache since April 169.
Regards,
[redacted]
Revdex.com:
"line-height: 150%">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
" line-height: 150%"> Complaint: [redacted]
t's her phone,was not working, after all of my inconvenience I was told that they did not have the authority to do whatever my phone needed and sent me all the way to the North Park Mall for them do whatever they claimed to be the problem, It was pouring down raining I then had to drive to the mall to get them to fix something they had nothing to do with, and the young man that helped me was super kind & he said all the phone need was to be activatedThis truly sad, these people in the Renaissance have their noses love in the air they're nasty that customer service is awful and they're not willing to help but yet and still there willing to take all of your money with no customer service I hate the Renaissance Store & every rude person that work there
I am rejecting this response because: that is completely untrue I purchased an iPhone on 2/1/for my daughter who originally had an iPhone which was lost, so I went to the Renaissance to purchase another IPhone 5, which was more than I paid for her IPhone 5, after paying for,the iPhone 4, I called my daughter and she did not want the she wanted the iPhone 5...So the young man that waited on me was still charging the phone I purchased and I told him I changed my mind and wanted to go on and get the iPhone 5, and very rudely he stated there was no refunds or exchanges for same phone, I could change it for a galaxy but not another IPhone, well I thought that was very stupid because I had never touched the phone or had I left the store, he said but you have paid for this phone, OK AND??? I was on my lunch break didn't have time to go into an argument with him, I went back to work called the number on my receipt, and spoke with someone that called the store and the manager agreed to give me not what I wanted but an IPhone 5c, I went back that evening after 6pm to pick up my phone and this guy that took care of me was also rude to the point of me asking him did he know me and what had I Done to him for him to be so rude, this dummy hurried me out of the store without activating the phone, I spent the rest of the night on the phone with their dumb customer service people telling me the bill had not been paid was the,reason the phone wasn't working and I had just paid her bill a week prior, I was told by this rep that the phone would be working the following day around noon, that was not true, After getting off work at 6pm once again I had to drive home pick up my daughter and,the phone drive all the,way back to the Renaissance to tell these i
Regards,
[redacted]
" line-height: 150%"> Complaint: [redacted]
I am rejecting this response because:Although they state they will change my plan, that does not change the fact that I should have had his plan back in November That's extra GB Of data each month that I didn't have and I had to pay overages for.
Regards,
[redacted]
Revdex.com:
" line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
"">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me on this conditionThe response by the business stated that the amount at issue would be credited back to my accountI no longer have an account with Cspire and was wondering how the money referenced being credited back to my account would be handledIf that will be taken care of by the Cspire representatives that will contact me that will be fineThat just wasn't clear in the response by the business and I didn't know how that they could credit an account that was no longer a valid account with a zero balanceIf all of this is handled then the resolution reached is satisfactoryI look to work with Cspire to have this issue resolved shortly
Regards,
[redacted]
Ms[redacted] did change plans but C Spire's policy is the same on both plans she has been on She is currently on a plan with a lower price that is managed exactly the same as her previous plan C Spire's terms and conditions state the following:
C Spire reserves the right to (i) limit throughput or amount of data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels, and (ii) protect its network from harm, which may impact legitimate data flows
Ms[redacted] is on our lowest cost unlimited plan at this time It does have unlimited data however the speeds can be changed based on the usage
This account is currently being serviced at speeds
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution is satisfactory to me. Provided the phone is replaced as described.
Regards,
[redacted]
C Spire does offer to compensate its new customers for early termination fees up to $[redacted]. This is done by a credit on the C Spire wireless account. In order to get this credit, C Spire asks for a copy of the bill showing the charge that is explicitly listed as an Early Termination...
Fee. Ms. [redacted] had not presented a bill with this showing. On July 14th, we received the proper paper work and have credited the account properly. This should have resolved this issue.
Revdex.com:
I...
have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks for all your help.
Regards,
[redacted]
C Spire does offer a $** unlimited plan for customers who are either have not purchased a device at a subsidized price or have purchased a device at full price with an installment plan. When Ms. [redacted] purchased this device with C Spire neither of those terms were met. However, after...
reviewing the call with our representative, we found that the representative did not discuss this properly with the customer. Therefore, we can offer Ms. [redacted] compensation. We will credit her account $** per month for as long as this mobile is active with this device. If that is acceptable, we will bring the account up to that state and maintain this through the life of the device.
C Spire is posting a credit of $[redacted] to the account. There is still a remaining balance of $[redacted].
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
In Mr. [redacted]'s original complaint he asked for the $** plan or for a refund. We can offer a refund and make him whole for the cost of activating with C Spire or we can grant him a $[redacted] credit which will be one year's worth of credit for the $** difference. Our advertisement offers the $** plan but there are restrictions. We regret if these were not discussed with Mr. [redacted]. However, this plan is only available for phones on the installment plan or a phone without a subsidized contract.
C Spire has researched this and found a billing error. This account will have a $0 balance by 9.14.