Complaint: [redacted]
I am rejecting this response because:
The plan has still not been changed back to the unlimited data plan as the response stated had been done as of 5/4/16 @ 14:13. The rep at the store changed the plan without the permission of me, the account holder, or my wife, who was in the store. She called me to ask about the plan change while in the store after he mentioned it and I directly spoke with the rep and told him "No". I found out later that he had already changed the plan before receiving consent from either of us and he told my wife that he would change it back, but did not. Also, the rep told her to take it to a computer store to fix the battery issue. There is nothing wrong with the screen. What further details do you have about the battery issue?
Regards,
[redacted]
Revdex.com:
10pt; line-height: 150%; font-family: Verdana;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I do not agree but this was a service issue . You could not service me so you broke the contract. Not me. I was only a few months out on both phones being out of contract. So most of the phone cost I had already paid for . This is ridiculous for a company this size to argue over $120 or so. You broke the contract not me. Plus for the time I had to wait from April 12 to May 6th should count for something. The headache of having to call in every other day to see if there was a answer to the service issue. Even sent a form listed on your website "take it to the top" and receive and call with 24 hours and to this day no one has called. I have no phones to give you, Verizon has them.
I don't think it too much to ask for you to waive these fees.I wonder if your CEO know how his customer are being treated.
So again waive the fees and let me be done with CSpire.
Regards,
[redacted]
Ms. [redacted] called our contact center on June 24th to disconnect her line. Due to the fact that her billing cycle closed on July 22nd, her service wasn't disconnected until then. This is according to C Spire's terms and conditions. However, due to the fact that Ms. [redacted]'s...
phone was lost and not usable, we are crediting her account a total of $[redacted].
Mr. [redacted]'s phone was non-functional and would not navigate to the home screen. This is not necessarily a software issue and could be caused by liquid damage to the device. His phone was out of warranty and we offered his options one of which would have been an insurance replacement...
device. According to the notes on the account, Mr. [redacted] did not want to pay the deductible. On the day after this complaint was filed, Mr. [redacted] did upgrade his device.
While there were some terms stated to him, these were conditional on the device when we saw it. After we examined the device, we could not abide by these terms. Mr. [redacted] now has a new working device and we hope this matter is settled.%
Revdex.com:
font-family: Verdana;">I have reviewed the response made by the business in reference to complaint ID [redacted], and their response is correct. It obviously took me filing a complaint with the Revdex.com before they finally issued my refund check, which I did receive about a week ago. Thank you for your help in getting this issue resolved.
Regards,
[redacted]
Ms. [redacted] activated a tablet on a 1GB plan. The subscription is provided 1GB of data for the month at no additional charge. Any data used above this amount are billed $20 per GB used. C Spire has reviewed this and found that we billed correctly based on the amount of data she...
used. She has subsequently been moved to a plan that was not available when she activated her tablet. It has the same costs but requires her to take action to use more data.
We can offer Ms. [redacted] a $100 for her inconvenience and hope this will resolve the matter.
C Spire found that Ms. [redacted]'s service was altered in error. She has since disconnected her service with C Spire. If she would like to reconnect her service, we can accomodate her needs. We regret this mistake.
When C Spire quoted the date of January 9th, this was in regards to whether the account would be suspended for a past due status. Mr. [redacted] was subsequently suspended for credit limits which include real time charges and cannot totally be anticipated by a representative. The...
amount to turn the phone back on was recommended so that Mr. [redacted] would not be at risk of being suspended again with small amounts of real time charges. This was to assist him in not having problems quickly. Mr. [redacted]'s problem with credit limits should not be an issue if he will keep his account paid in full before another bill cycle closes. At this point, he is up to date but a payment is required prior to January 18th or this situation could happen again.
C Spire needs the Serial Number and the IMSI or ICCID number to investigate this. As long as we have this informaton and this had been released by [redacted], we can request Apple to reassign the device to Verizon or Sprint. Due to the fact that this device is CDMA, it cannot be activated with...
a GSM carrier such as AT&T or T Mobile. C Spire does not lock iPhones. However, Apple assigns them to specific carriers when they are sold. Only Apple can reassign these at the carrier's request and we'll be glad to do this if it has been released by [redacted].
#ff0000; line-height: 150%;">[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 1[redacted]
I am rejecting this response because:
I was told of their 30 day return policy which is completely beside the point. I want the $** a month plan that I was told I was getting by their representative and that is on every billboard across the state. I would expect this sort of treachery out of AT&T or Verizon. I am ashamed that a Mississippi company would incorporate such underhanded tactics to get customers. Just be honest with people up front. Why can't companies do that anymore???
C Spire does not lock it's devices. Our manufacturers will design software that is specially designed to be used on our network. Other carriers have the choice to remove this software and add their own. There is no mechanism for C Spire to lock or unlock phones.
When Ms. [redacted] purchased her device, it was shipped to her residence. She purchased it for a substantial discount under C Spire's cost in lieu of agreeing to a 2 year contract. When she received the device, the instructions explain that if she activated it, she was agreeing to...
this contract. However, due to the confusion in this matter, we have credited her early termination fees. We would ask that Ms. [redacted] return the device that we sold her under contract.
Revdex.com:
150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
10pt;"> Complaint: [redacted]
I am rejecting this response because: first of all, there is only one line still under contract. Second of all, we purchased all of the phones outright at a discounted price by Cspire for signing the 2 year contract. Since we had to purchase new phones when switching to Cspire, we will now have to buy new phones if we leave Cspire. We did not want nor ask to be dropped from the unlimited data plan or our contracts. Therefore, We would like to keep our phones and have the last contract dropped.
Regards,
[redacted]
C Spire does sent notifications via email for overages. We sent 2 email notifications to the email address that we had on file for the mobile number in question. This address is [redacted]@bxs.com. If Ms. [redacted]h would like to have this email...
address changed, we will certainly be glad to.
C Spire also offers the ability to monitor this usage online.%
Mr. [redacted] purchased service with C Spire on July 7, 2012. Whenever a customer purchases service with C Spire, they are offered a 30 day period to disconnect with no obligation if the service does not meet their needs. On July 20th, Mr. [redacted] reported little 3G at his address. ...
This was assessed and it was determined that we had very little 3G coverage in that area. We attempted to call Mr. [redacted] but did not reach him. We did leave a voice mail confirming coverage in his area.
Mr. [redacted] maintained the service with C Spire. He mentions that he moved to a new house at some point. When a customer moves to an area with poor or no coverage, C Spire will work with them to return the equipment and waive any early termination fees. There is no record of this conversation with Mr. [redacted].
He ported his numbers to another carrier on December 27, 2013. Due to the fact that he purchased these devices at substantial discounts, he agreed to keep them active for 2 years. Since he failed to do this, he was charged early termination fees. If Mr. [redacted] will return the 2 phones that were active with C Spire, we will be glad to waive the fees.
Complaint: [redacted]
I am rejecting this response because:
The plan has still not been changed back to the unlimited data plan as the response stated had been done as of 5/4/16 @ 14:13. The rep at the store changed the plan without the permission of me, the account holder, or my wife, who was in the store. She called me to ask about the plan change while in the store after he mentioned it and I directly spoke with the rep and told him "No". I found out later that he had already changed the plan before receiving consent from either of us and he told my wife that he would change it back, but did not. Also, the rep told her to take it to a computer store to fix the battery issue. There is nothing wrong with the screen. What further details do you have about the battery issue?
Regards,
[redacted]
Revdex.com:
10pt; line-height: 150%; font-family: Verdana;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I do not agree but this was a service issue . You could not service me so you broke the contract. Not me. I was only a few months out on both phones being out of contract. So most of the phone cost I had already paid for . This is ridiculous for a company this size to argue over $120 or so. You broke the contract not me. Plus for the time I had to wait from April 12 to May 6th should count for something. The headache of having to call in every other day to see if there was a answer to the service issue. Even sent a form listed on your website "take it to the top" and receive and call with 24 hours and to this day no one has called. I have no phones to give you, Verizon has them.
I don't think it too much to ask for you to waive these fees.I wonder if your CEO know how his customer are being treated.
So again waive the fees and let me be done with CSpire.
Regards,
[redacted]
Ms. [redacted] called our contact center on June 24th to disconnect her line. Due to the fact that her billing cycle closed on July 22nd, her service wasn't disconnected until then. This is according to C Spire's terms and conditions. However, due to the fact that Ms. [redacted]'s...
phone was lost and not usable, we are crediting her account a total of $[redacted].
Mr. [redacted]'s phone was non-functional and would not navigate to the home screen. This is not necessarily a software issue and could be caused by liquid damage to the device. His phone was out of warranty and we offered his options one of which would have been an insurance replacement...
device. According to the notes on the account, Mr. [redacted] did not want to pay the deductible. On the day after this complaint was filed, Mr. [redacted] did upgrade his device.
While there were some terms stated to him, these were conditional on the device when we saw it. After we examined the device, we could not abide by these terms. Mr. [redacted] now has a new working device and we hope this matter is settled.%
Revdex.com:
font-family: Verdana;">I have reviewed the response made by the business in reference to complaint ID [redacted], and their response is correct. It obviously took me filing a complaint with the Revdex.com before they finally issued my refund check, which I did receive about a week ago. Thank you for your help in getting this issue resolved.
Regards,
[redacted]
Ms. [redacted] activated a tablet on a 1GB plan. The subscription is provided 1GB of data for the month at no additional charge. Any data used above this amount are billed $20 per GB used. C Spire has reviewed this and found that we billed correctly based on the amount of data she...
used. She has subsequently been moved to a plan that was not available when she activated her tablet. It has the same costs but requires her to take action to use more data.
We can offer Ms. [redacted] a $100 for her inconvenience and hope this will resolve the matter.
C Spire found that Ms. [redacted]'s service was altered in error. She has since disconnected her service with C Spire. If she would like to reconnect her service, we can accomodate her needs. We regret this mistake.
When C Spire quoted the date of January 9th, this was in regards to whether the account would be suspended for a past due status. Mr. [redacted] was subsequently suspended for credit limits which include real time charges and cannot totally be anticipated by a representative. The...
amount to turn the phone back on was recommended so that Mr. [redacted] would not be at risk of being suspended again with small amounts of real time charges. This was to assist him in not having problems quickly. Mr. [redacted]'s problem with credit limits should not be an issue if he will keep his account paid in full before another bill cycle closes. At this point, he is up to date but a payment is required prior to January 18th or this situation could happen again.
C Spire needs the Serial Number and the IMSI or ICCID number to investigate this. As long as we have this informaton and this had been released by [redacted], we can request Apple to reassign the device to Verizon or Sprint. Due to the fact that this device is CDMA, it cannot be activated with...
a GSM carrier such as AT&T or T Mobile. C Spire does not lock iPhones. However, Apple assigns them to specific carriers when they are sold. Only Apple can reassign these at the carrier's request and we'll be glad to do this if it has been released by [redacted].
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
#ff0000; line-height: 150%;">[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 1[redacted]
I am rejecting this response because:
I was told of their 30 day return policy which is completely beside the point. I want the $** a month plan that I was told I was getting by their representative and that is on every billboard across the state. I would expect this sort of treachery out of AT&T or Verizon. I am ashamed that a Mississippi company would incorporate such underhanded tactics to get customers. Just be honest with people up front. Why can't companies do that anymore???
Regards,
[redacted]
C Spire does not lock it's devices. Our manufacturers will design software that is specially designed to be used on our network. Other carriers have the choice to remove this software and add their own. There is no mechanism for C Spire to lock or unlock phones.
When Ms. [redacted] purchased her device, it was shipped to her residence. She purchased it for a substantial discount under C Spire's cost in lieu of agreeing to a 2 year contract. When she received the device, the instructions explain that if she activated it, she was agreeing to...
this contract. However, due to the confusion in this matter, we have credited her early termination fees. We would ask that Ms. [redacted] return the device that we sold her under contract.
This balance has been cleared and the collection agency will report this to the credit bureaus appropriately.
Revdex.com:
150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
10pt;"> Complaint: [redacted]
I am rejecting this response because: first of all, there is only one line still under contract. Second of all, we purchased all of the phones outright at a discounted price by Cspire for signing the 2 year contract. Since we had to purchase new phones when switching to Cspire, we will now have to buy new phones if we leave Cspire. We did not want nor ask to be dropped from the unlimited data plan or our contracts. Therefore, We would like to keep our phones and have the last contract dropped.
Regards,
[redacted]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
C Spire does sent notifications via email for overages. We sent 2 email notifications to the email address that we had on file for the mobile number in question. This address is [redacted]@bxs.com. If Ms. [redacted]h would like to have this email...
address changed, we will certainly be glad to.
C Spire also offers the ability to monitor this usage online.%
Mr. [redacted] purchased service with C Spire on July 7, 2012. Whenever a customer purchases service with C Spire, they are offered a 30 day period to disconnect with no obligation if the service does not meet their needs. On July 20th, Mr. [redacted] reported little 3G at his address. ...
This was assessed and it was determined that we had very little 3G coverage in that area. We attempted to call Mr. [redacted] but did not reach him. We did leave a voice mail confirming coverage in his area.
Mr. [redacted] maintained the service with C Spire. He mentions that he moved to a new house at some point. When a customer moves to an area with poor or no coverage, C Spire will work with them to return the equipment and waive any early termination fees. There is no record of this conversation with Mr. [redacted].
He ported his numbers to another carrier on December 27, 2013. Due to the fact that he purchased these devices at substantial discounts, he agreed to keep them active for 2 years. Since he failed to do this, he was charged early termination fees. If Mr. [redacted] will return the 2 phones that were active with C Spire, we will be glad to waive the fees.