Special Occasions Bridal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

August 30,
2016
Revdex.com
La Posada
Austin, TX
RE: Case# *** *** ***
Thank you for your recent inquiry on behalf of Ms***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has spoken with Ms*** regarding this issue. We have advised Ms*** that her warranty does not include the inbound shipping cost but we will make an exception this time and provide her a label this time to resolve her issue. We will also follow up with Ms*** after the repair to ensure the issue is resolved. She has accepted our offer
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me
Best Regards,
Corporate Customer Care

Complaint: ***
I am rejecting this response because my issue has not been resolvedI was contacted by Acer on 11/to be informed that my monitor would not be repaired even though it is less then months oldA dead pixel is annoying and should be covered by the the manufacturer in my opinionIt's rediculous that I have to have or more dead pixel's to qualify for repair/replacementI am still seeking compensation for my faulty product and now for my timeI expect a product to work correctly and be repaired if within the year warranty
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This computer gave me problems the first year I had it and like I informed the Acer representative there are other electronics that I have that lasted longer and are still working. I even had a computer from the 90's that was still working that I gave away. I will not be purchasing any Acer products in the future.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for your recent inquiry on behalf of *** ***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumersA member of Acer’s Corporate Customer Care tried to reach *** *** several
times. The representative left a message on 3/5, 3/6, and 3/also we sent *** *** an email asking to contact us If *** *** still needs assistance he can call the representative that tried to reach him and we will see how we can help. I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respondBest regards, Corporate Customer Care

Complaint: ***
I am rejecting this response because:I contacted Acer Support via chat before my warranty expiredI was attempting to receive assistance for my hardware issue on my laptopI was informed to contact Acer after hrs of submitting the Proof of Purchase as my device was shown as out of warrantyI immediately submitted my POP to the link providedI did contact Acer after hrs of submittal however I was not able to proceed with support from Acer as it was still showing my device was out of warranty. I should not have to pay any fee for repair as I contacted Acer during my warranty period and followed directions provided to me from Acer Support.
Regards,
*** ***

Revdex.com La PosadaAustin, TX 78752 RE: Case# *** *** *** Thank you for your recent inquiry on behalf of Ms***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to
promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care has spoken with Ms*** regarding this issue. We apologize Ms*** is having issues with her computer. In an effort to resolve her issues we have offered to replace Ms***’s computer with replacement of the same exact model. Ms*** has accepted our offer and we will work with her to get this transition complete. I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care

Complaint: ***
I am rejecting this response because: They have been changing there stories ever since this incident occur, Every time I called to get an update is always something different is there storiesAgain you tech looked at the led before even taking it inn and made sure not your making excuses telling me you cannot see the crack if its not powered on...r u kidding me with this response if the lcd/led is cracked you will see it right away its too obvious to not seeWhen I called a few weeks back you 2nd level tech in texas told me they will look into this but not once I got an update you just clearly wash your hands with this issue and try to extort more money off me when clearly my monitor was mishandles and damaged in your facility and by one of your employeeSo step up and do the right thing and fix my monitor you clearly damaged in your possession
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
They did call but I am working during their hours of operationIt is best to contact me via emailNo attempt was made to contact me via e-mail
Regards,
*** ***

9/25/
Revdex.com
Austin Office
La Posada
Austin, TX
RE: *** - *** ***
Thank you for your recent inquiry on behalf of Ms***. We appreciate the Revdex.com’s efforts to resolve
consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has contacted Ms*** and spoke with her about her repair warranty
We agreed to move her unit to the front of the line upon receipt to our repair facilityAlso, we will be upgrading her return shipping to priority overnight
I hope this letter has satisfactorily addresses the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me
Best Regards,
Corporate Customer Care

June 10, Revdex.com Austin Office La Posada Austin, TX RE: Case#
*** *** *** Thank you for your recent inquiry on behalf of Ms***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has trying to reach Ms*** regarding her computer. The computer was received at our repair depot with a liquid spill which is not covered under warranty. We are not able to repair units with liquid spills however if Ms*** would like we can see about swapping the unit out for a fee. I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
For now, the Symptoms have not re-occurred. I do have the rep's contact and will attempt to rectify directly with them if the issue does present itself once again
Regards,
*** ***

October 14, Revdex.com Austin Office La Posada Austin, TX RE: Case#
*** *** * *** Thank you for your recent inquiry on behalf of Ms***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has been in touch with Ms***. We have agreed to bring the unit in for repair and we will have one of our senior technicians look it over to make sure everything is addressed. We will contact Ms*** after the unit has been received to make sure everything is working properly I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

December 2, 2016
Revdex.com
La Posada
Austin, TX
RE: Case# *** *** ***
While we do understand Mr*** frustration with the issue he is having with his computer we are positive that reinstalling the operating system will in no way cause the hardware to become defective. As we previously discussed we repair computers and we do not provide loaner computers to use while a product is under repair. The warranty that comes with our product is to repair the computer for manufactures defects and part of that is to attempt to troubleshoot the problem over the phone to determine if the issues are hardware or software related. It would not be beneficial to Acer or the consumer to send a computer in for repair that is covered under warranty when the issue does not warrant that type of service.
We do wish to help Mr*** resolve the issue he is having however we will not be able to replace the computer or provide a loner computer. The Corporate Customer Care department is the highest level of escalation as mentioned to Mr*** so there is no one higher that will be able to address this issue for himIf Mr*** would like to set up the repair he is welcome to contact us and we will be happy to assist him
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me
Best Regards,
Corporate Customer Care

Complaint: ***
I am rejecting this response because: The ACER COMPUTER agent lied in her responseThe only Attorney General that I contacted was the Attorney General of the State of Texas (in July 2015) I got a letter in response to my complaint from the Texas Attorney General's OfficeNo State's Attorney General's office will ever advise (a company) that a customer's money and product paid for be kept (illegally) because a company cannot locate a customer. Every state in the USA have offices where items can be sent to if you cannot locate a customer.ACER COMPUTER wrote that "Customer Refused the Package and we made several attempts to resolve the issue"This is another LIEWhy should I 'refuse' a (computer) package that I paid for? I returned a DEFECTIVE Acer Computer to ACER's authorized office TWICEThe ACER computer that I bought NEVER WORKED. HOW TO RESOLVE THIS ISSUE Refund the money that I paid OR......2. Send me a NEW ACER Computer with TODAY''s operating systems and configurations Sending me a refurbished computer with an old system will violate applicable laws because the computer will NOT work and I will start a new complain again.I plan to contact ACER Computer's corporate OFFICE in San Jose, California to see if they can make a better judgment on this matterI have lived in the same address for the last 20-years and I have never 'refused' items that I paid for.
Regards,
*** ***

June 14,
2016
Revdex.com
La Posada
Austin, TX
RE: Case# *** *** ***
Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has spoken with Mr*** regarding this issue. We have advised Mr*** the computer he has purchased is a reconditioned computer and is fully supported by ***. He can address this issue with them directly by phone at ###-###-#### or they can also be reached by email at ***@***.com
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me
Best Regards,
Corporate Customer Care

February 9,...

2018                                      ...⇄       Revdex.com 1005 La Posada Austin, TX 78752       RE:  Case# [redacted]    [redacted]     Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.    A member of Acer’s Corporate Customer Care has attempted to contact Mr. [redacted] regarding this issue.  We have left voice messages for him February 5th, 6th, and 7th to contact us regarding his issue however he has not reached out to us.  If Mr. [redacted] is still in need of assistance he is welcome to contact us at the phone number provided in his voice mails.   I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.       Best Regards,   Corporate Customer Care

February 13,...

2017                                      ...⇄
 
 
 
Revdex.com
1005 La Posada
Austin, TX 78752
 
 
 
RE:  Case# [redacted]    [redacted]
 
 
Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care has spoken with Ms. [redacted] regarding this issue. We have determined that Ms. [redacted] has purchased her computer from HSN in 2014 and is outside of the Standard Manufactures Warranty that came with her product.   We have offered Ms. [redacted] the option of supporting her product, which is out of warranty, for a fee and she has declined our offer.
 
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

11/10/2015                                Revdex.com Austin Office 1005 La PosadaAustin, TX 78752RE:  [redacted] – [redacted]Thank...

you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.  A member of Acer’s Corporate Customer Care spoke with Mr. [redacted] and explained to him the pixel policy which is in place prior to the purchase of the product.In order for the LCD Industry to produce an affordable product, they had to define an acceptable quality level, which is between 12 and 20 pixels. Acer has substantially tightened the criteria as to what is acceptable for our customers. When others may only repair units with 12 or more pixel anomalies, Acer may repair the unit for as few as 4 pixels.The customer’s pixel issue did not meet the criteria presented in the pixel policy and therefore we are unable to provide a repair on this issue.I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.Best Regards,Corporate Customer Care