Special Occasions Bridal

Complaint: ***
I am rejecting this response because: the manufacturer based their final decision that the cracks was "accidental" based on the photos and their own assumptions. I have already described in detail, the incident occurred when my son was doing his homework when the Chromebook emitted a noise, then the cracks was seen emanating from the lower left hand corner and the cracks then extend toward the upper and center of the screen (SEE attached photos). I mentioned to the lady, *** *, that sometimes extreme heat can cause glass or other surfaces to crack this way. The computer obviously emitted heat during use. Therefore I cannot accept Acer's explanations as "accident" when the incident occurred during use. I have no reason to not believe my own son's account (unless Acer is implying my son is a liar). It is still in my opinion a manufacturer's defect should be covered 100% under the Acer's warranty. A company that does not stand behind their worksmanship is not a company a consumer should have any faith in. Therefore, I have already submitted my complaint directly to the Department of Consumer Affairs for further investigation
Regards,
*** ***

March 28, Revdex.com Austin Office La Posada Austin, TX RE: Case#
*** *** *** *** Thank you for your recent inquiry on behalf of Ms***. We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Support has been in touch with Ms***. The representative tried to fix the issue over the phone but it looks like the unit will need to be sent to service to be checked out. The representative also provided a label so the shipping would be covered. We will follow up with the customer after repair to make sure the unit is working properly I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

Complaint: ***
I am rejecting this response because: I cannot send it now due to my heavy reliance on the monitor for work and now is our most busy time until late DecAs a solution I suggest the company to send in the mail label plus months allowance to send in
Regards,
*** ***

July 18,
2016
Revdex.com
La Posada
Austin, TX
RE: Case# *** *** ***
Thank you for your recent inquiry on behalf of Ms***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has spoken with Ms*** regarding this issue. We have advised Ms*** without being with the unit during the shipping process we have no way to know how, or when her product got damaged and can only advise this is how the unit arrived to us. Unfortunately Ms***’s computer was not packaged with the proper amount of protection to avoid damage during the shipping process and as such *** will not approve a claim for damages under its insurance so we are unable to file a claim for shipping damages.
We understand Ms***’s disappointment and frustration with this and we have been trying to assist her with another option to quickly resolve this issue. We do offer out of warranty repairs to fix her computer at fee of $USD + tax. We have lowered this fee down to $USD + tax and provide her an inbound shipping label to send the computer back so we can fix the damage and also address her other issues with the computer however Ms*** has declined our offer
We again apologize for any problems this has caused Ms*** however we are unable to honor her request to refund her or provide her with a letter to *** to file a claim on her own. If Ms*** would like to accept our offer for the paid repair she has been provided with information how to contact us so we can further assist her with this option. We will leave this offer open for her to accept until the close of business July 29, 2016.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me
Best Regards,
Corporate Customer Care

August 7, Revdex.com Austin Office La Posada Austin, TX RE: Case#
*** *** *** Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care talked with Mr*** regarding his monitors. The monitors were purchased from and supported by Acer Recertified. The agent reached out to Acer Recertified and was informed they would not be able to swap the two products out; they could only refund Mr*** I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

Complaint: ***
I am rejecting this response because: I am requesting a call back from the business because when I try to call back, It says the number isn't valid Also, I still have some complaints that were not taken care of Contact me soon Thanks!
Regards,
*** ***

Revdex.com:An Acer Corporate Customer Care individual contacted me yesterday, October Acer is requesting, and I've agreed, to return my computer one more time to their facility to attempt repair A link was sent to print a prepaid return Fedex label, however at this time Friday morning October 14, after many attempts yesterday and this morning, this link will not generate for me to print I have left a message with the phone number provided for further instruction For me, this case is still open I'll give them the benefit of the doubt, return my computer again and hoping for satisfactory resolution
Regards,
*** ***

7/07/2015 Revdex.com Austin Office La PosadaAustin, TX 78752 RE: *** * *** *** Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care has already made contact with Mr*** and he had acknowledged receipt of the label. We would like to assist him with the resolution of the issue but, we cannot proceed any further until we receive back his defective harddrive first I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care

Complaint: ***
I am rejecting this response because: The company does not provide any way for a consumer to know what business s are authorized retailers yet they think it's acceptable to not honor their warranty when they fail to control their product sales chainI bought a new in bow Acer product and they are refusing to honor their warranty because it is inconvenient to themThey sold a product, I bought the product, and they need to honor their warranty.
Regards,
*** ***

February 6,
2018 Revdex.com La PosadaAustin, TX 78752 RE: Case# *** *** *** Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care has spoken with Mr*** regarding his issueHe has been able to successfully resolve the software issue he was having with his computer on his own and install the Windows Update he was having an issue with. Mr*** confirms he has not further issues at this time I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** **

February 22,
2016
Revdex.com
La Posada
Austin, TX
RE: Case# *** *** ***
Thank you for your recent inquiry on behalf of Ms***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has spoken with Ms*** regarding this issue. We have apologized to Ms*** regarding the issues she encountered while speaking with our technical support department. We have informed Ms*** as why we are unable to provide her with partial repairs of her product and we have also advised we will this one time repair the damage to her computer free of charge and then perform warranty repairs on her computer. She has accepted our offer and we are currently in the process of getting this completed for her
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me
Best Regards,
Corporate Customer Care

June 9, Revdex.com Austin Office *** ** *** *** ** *** RE: Case# *** *** *** *** Thank you for your recent inquiry on behalf of MsKrakoraWe appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between
businesses and consumersWe regret to hear of the difficulties *** *** has had with her Acer tabletA member of Acer’s Corporate Customer Care spoke with *** *** regarding this matter on 6/2/We apologized for the issues she had with her computer and any inconveniencesWe offered repair service with paid Priority Overnight shipping both ways for customer satisfaction, *** *** acceptedAcer will extend *** *** warranty for the amount time the unit has been in for repairI hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respondIf you have any additional questions, please don’t hesitate to contact meBest regards, Corporate Customer Care

September 15, Revdex.com Austin Office La Posada Austin, TX RE: Case#
*** *** * *** Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care talked with Mr*** regarding his tablet. The agent offered to replace Mr***’s tablet for customer satisfaction by either a prior return or securing the unit with a credit card and doing an advanced exchange. Mr*** is not wanting to proceed this way he is wanting to have the replacement sent to him and then he will return the unit, we are not able to do it this way unless we secure the unit with a credit card. If Mr*** decides he wants to proceed with the offer he will need to contact the agent he was working with I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

Complaint: ***
I am rejecting this response because: Explanation did not cover the fact that the Acer representative changed the date on the system without my consent.The agreement is that the warranty was until April after I received the replacement unit as it stated on the system and that is the conversation I had with the representative. *** who provided the service did not say anything about days, but April 2018.After the fact that Acer changed the date on the system, I think they added days.It is forging the date and I stand on this. I believe this is unethical business practice and cannot believe anything Acer says any longer. The reason why I received the replacement unit is I went though so much trouble with the original unit and was sent for repairs TOO Many TIMES. *** was nice and apologized for the inconvenience and provided me with the replacement unit and extended the warranty. Even the issues this time, I originally created a return case but I never received the label, though I called and chat with a customer support.The fact that Acer changed the date on the system without being notified, I have hard time believing Acer's Business Practice.Please tell me with Yes or NO answer. "Did Acer change the date on the system after 2/6/after my return was approved?"Company is not following through with the service agreement *** had arranged due to the inconvenience that was caused with my original unit. It is obvious with all the case records I have. Furthermore, I disagree with the replyand I believe Mouse pad not working, and head phone plug in port not working, Wiggly Power plug in port issues are manufactures defect.IT IS UNETHICAL TO CHANGE THE WARRANTY EXPIRATION DATE ON THE SYSTEM WITHOUT CUSTOMER'S CONSENT.
Regards,
*** ***

February 24, Revdex.com Austin Office La Posada Austin, TX RE:
Case#*** *** * *** Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care tried to reach Mr*** on three different occasions 2/19, 2/22, and 2/23, unfortunately we were not able to reach him. We tried to pull the history but without the serial number we could not find anything. If Mr*** would like to discuss this further please have him contact the agent at the number in the voicemails I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

Complaint: 1***
I am rejecting this response because: I would like to make a clarification, as Acer continues to misrepresent not only their product, but also this situation. The person responding stated that a rep initially told me the computer was capable and then "quickly corrected himself." I would like to share the actual quote being referenced here which is certainly different from what is being implied here the exact quote in the chat log is: "I definitely understand your frustration. Looking at the picture you attached number doesn't say that it may or may not come with wifi, but rather that you can use Ethernet or WiFi.....If your packaging specifically states that it comes with Wifi then it should come with it." Furthermore, there is no disclaimer of any kind on the "Quick Start Guide" that states that the guide is a generic guide for all computers. The technician understands this, but had to refer me to Customer Service to resolve the issue. The bottom line is that I was told by Acer that given the packaging that I showed them, I "should have WiFi." The packaging and instructions are deliberately misleading. I asked for a replacement computer, and that request was refused. I asked for a USB adapter, and that request was refused. I asked for reimbursement of mileage as it is a mile drive to the store I bought the computer at, and that request was denied. The woman I spoke to at customer service stated that "at this point" there is nothing she can do. However, the fact that the technician interpreted the packaging the same way I did definitely proves that Acer's packaging and paperwork is misleading, and incorrect. The product was checked before leaving the store to make sure everything was in the box, and the only printed instructions were the "Quick Start Guide" (which again made no reference to the guide being for multiple computers- no disclaimer, no fine print, just part of the packaging of my computer). I was misled, and it is Acer's responsibility to take action to correct the situation. They demonstrate their general level of ethical functioning in their response that I should "return the item to Wal-Mart"- why should Wal-Mart be stuck discounting an opened computer because Acer engages in misleading advertisement practices? The point is that there is every reason to believe that this computer is capable, according to the woman I spoke to at customer service the "specs are on the box" and she also claims that the insert (with no disclaimers) is not advertising or packaging. This company definitely needs to be downgraded by the Revdex.com as they are clearly acting unethically (and probably unlawfully)
Regards,
*** ***

June 19, Revdex.com Austin Office La Posada Austin, TX RE: Case#
*** *** * *** Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care talked with Mr*** regarding her computer. We have agreed to evaluate the unit to see if anything can be done on the computer I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

7/16/ *** *** ***
*** ***
*** ** ***
*** **
*** RE: *** * *** *** Thank you for your recent inquiry on behalf of *** ***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care tried contacting *** *** via phone but we have not been successful in reaching him. We have made phone attempts on 7/14/2015, 7/15/and 7/16/with no response from the customer. Also, we sent an email today requesting his contact as well I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care

April 14, Revdex.com Austin Office La Posada Austin, TX RE: Case#
*** *** *** Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care talked to Mr*** regarding his computer. The representative let Mr*** know that a cracked screen is not covered under the standard warranty. The representative offered to repair the unit for a reduced fee and Mr*** agreed. I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care