Special Occasions Bridal

February 17, 2017   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case#...

[redacted]                               [redacted]                  Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care talked to Mr. [redacted] regarding his phone.  The representative let Mr. [redacted] know that at this time the Windows Anniversary Update was not available for his phone.  Mr. [redacted] said his phone was working ok he just wanted to make sure it stays up to date and he said the update should give him better battery life.  Mr. [redacted] is going to contact the store where he purchased his phone.    I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The laptop was returned via FedEx prepaid service under tracking no. [redacted]. Now is on Acer's side to complete their side of the promise - provide the full refund.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and given that the company refused to have the repair done 100% under warranty and because the PC was useless if I didn't get the screen replaced I had no choice but to accept this resolution as satisfactory to me. The PC is extremely fragile and I hope the screen doesn't break again. I only had it 70 days before the original screen failed. 
Regards,
[redacted]

February 23, 2017   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case#...

[redacted]                               [redacted]                  Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has been in touch with Mr. [redacted] regarding the computer issues.  The representative agreed to set the unit up for service so it could be brought in to determine what is going on.  The representative also provided a shipping label so the shipping would be covered.  We will follow up with the customer after repair to make sure the unit is working properly.   I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care

May 10,...

2016                                      ...⇄
Revdex.com
1005 La Posada
Austin, TX 78752
RE:  Case# [redacted]    [redacted]
Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
A member of Acer’s Corporate Customer Care has spoken with Ms. [redacted] regarding this issue.  We apologize for any inconvenience Ms. [redacted] is still having with her monitor.  We have provide her a prepaid shipping label to send her monitor in for service and we will be working directly with her during the repair process as well as follow up after the repair to ensure her issue has been resolved.  Ms. [redacted] has accepted our offer and will be shipping her product to us shortly.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care

9/02/2015                                     Revdex.com Austin Office 1005 La PosadaAustin, TX 78752 RE:  [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has attempted to contact Mr. [redacted] via phone and email on the following dates: 8/27/2015, 8/28/2015 and 8/31/2015. However, we have been unable to reach him. Please note that when the emails were sent to the customer, they contained direct contact information for an agent within our Corporate Customer Care Department.  We were unable to leave voicemails for the customer due to lack of a voicemail being set up. We have sent another email with our direct contact information once more that Mr. [redacted] is free to contact us at. I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because:While it is better than the
first suggested model it is still
another downgrade offer: 1 Year warranty (instead of 2), 15.6” (instead of
14”), and 4.92 lbs (instead of 3.31 lbs). As I have stated before, we paid extra for the ultra portable model. We are looking for portability, not processing power, resolution, and DVD as our employees travel a lot.   I do not understand why Acer is looking to change our company/employee's preference by suggesting bigger and heavier model.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I stand by explanations in previous e-mails. Acer Computer sent me a 2013 Acer Chromebook computer that I cannot use today because it is an old technology. When I paid for an Acer computer in year February 2013 I was expecting a reliable computer. But the Acer Computer that was sent to me in year 2013 was defective and I returned it to Acer Computer twice. Now in year 2015 Acer is sending me an Acer Chromebook that still do not work. I have to spend extra money to UPGRADE this computer for it to work as today's technology. Why should I continue to UPGRADE an OLD year 2013 Acer Computer when I can buy year 2015 computer at about the same price?  Will [redacted] Store sell a year 2013 Acer Computer to me as a NEW Acer Computer? No, selling a year 2013 to anybody will be a fraudulent sale. That is exactly what Acer Computer Company just did. I am not happy that (in year 2015) Acer Computer Company will send to me a year 2013 Acer Computer as a new computer. That is clearly fraud to me.   
Regards,
[redacted]

October 13, 2015 Revdex.comAustin Office1005 La PosadaAustin, TX 78752                      RE:  Case#...

[redacted]                  [redacted]                Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.comefforts to resolve consumer complaints and to promote communications betweenbusinesses and consumers. We talked to Ms. [redacted] after getting the unit back fromservice and we agreed to send her another ac adapter.  We have tried to reach her several times tomake sure everything is working ok but at this time we have not heard back fromher.  If Ms. [redacted] still needsassistance she can call us to discuss options available to her. I hope this letter has satisfactorily addressed theRevdex.com concerns. Thank you again for your inquiry and forproviding us the opportunity to respond.  Best regards,  Corporate Customer CareTell us why here...

Complaint: [redacted]
I am rejecting this response because:There is a setting on their PCs of which they were, and still are unaware, that will cause network conflicts.  It disabled our printer.  It is something any competent company would have known about quickly once the situation was explained. The first time.  It is something that is unwise for them to have on by default and something that they should know about when a customer has an issue.  I had to invest in extra equipment and waste time following their faulty advice -  further I had to spend many hours finding this setting on my own in order for these computers to be usable and was unable to deploy the computer for weeks due to their negligence.   I expect to be compensated. 
Regards,
[redacted]

7/08/2015                                     Revdex.com Austin Office 1005 La PosadaAustin, TX 78752 RE:  [redacted] – [redacted]l Thank you for your recent inquiry on behalf of [redacted]  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care tried contacting [redacted] via phone but he asked us to just respond to the Bureau’s request. Unfortunately, due to us being unable to verify vital information on the account we were unable to process the order.  I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

4/25/2016                                 
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
RE: ...

[redacted] – [redacted]
Thank you for your recent inquiry on behalf of Mr. **.  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
A member of Acer’s Corporate Customer Care representatives has spoken with Mr. **, he is going to send us an invoice from the work he is stating was done in [redacted] at cost.
We are still awaiting a response from Mr. ** at this time in regards to his complaint.
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care

11/27/2017
 
 
 
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
 
RE:  [redacted] – [redacted]
 
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve...

consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care Team has attempted to call Mr. [redacted] on 11/21/2017  and 11/22/2017. Please note that a voicemail was left each time.
 
Also, an email was sent to Mr. [redacted] at on 11/27/2017, with no response.
 
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me
 
 
Best Regards,
 
Corporate Customer Care

7/30/2015                                     Revdex.com Austin Office 1005 La PosadaAustin, TX...

78752 RE:  [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care contacted Mr. [redacted], via phone, and we have arranged to send him a new hard drive under his 1 year standard manufacturer’s warranty. Also, we will be allowing the customer to return the second set of USB recovery media for a full refund. If this does not resolve his issue, we have agreed to offer a repair at our facility under his warranty with shipping covered both ways. I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

November 8, 2016   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case#...

[redacted]                               [redacted] [redacted]                  Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has been in touch with Ms. [redacted].  We have agreed to bring the unit in for repair and we will have one of our senior technicians look it over to make sure everything is addressed.   We will contact Ms. [redacted] after the unit has been received to make sure everything is working properly.  We have also confirmed that the unit is registered in our system at this time.   I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I see no further need to keep it open the lady I spoke to with Acer said that they are not able to do refunds if thats their company policy im not going to change it and dont want to cause further issues. She has done eveeything she was able with the options the company gave her I would close the account and say it was resolved.  Thank you for your time. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: my complaint is rooted in the company’s ever changing response to the situation. They change their answer every time you talk to them. Other consumers are being told there is no recourse other than repair unless you fight and argue with them, then they decide oh well now we have this option and this option and this option. It is deceptive. 
Regards,
[redacted]

12/302016                                
 
 
 
Revdex.com
Austin Office
1005 La Posada
Austin, TX...

78752
 
RE:  [redacted] – [redacted]
 
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care attempted to reach Mr. [redacted] at ###-###-#### on 12/23/2016, 12/27/2016 and today’s date but have been unable to get through. The member left voicemails on each call.
 
Also, an email was sent to the customer at [redacted]@gmail.com on 12/23/2016.
 
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

September 15, 2017                                      ...⇄       Revdex.com 1005 La Posada Austin, TX 78752       RE:  Case# [redacted]    [redacted]       In the photograph we have provided, we have circled and placed an arrow to point out the exact point of impact were pressure was applied to the screen to cause the physical damage that is not covered under the warranty.  Without being with the product we cannot advise what exactly was done to damage the LCD screen.  The crack in under the surface of the outer screen as that is the membrane that protects the liquid crystal inside the LCD panel.   This damage is in no way is a defect with the unit and will not be covered under the warranty that accompanies the product when it was purchased.  Our offer will remain the [redacted]e if Mr. [redacted] would like to have the screen repaired by Acer the cost will be $232.34 and we will provide a onetime prepaid shipping label to pay for the return inbound shipping.  Our offer to pay for the return inbound shipping will expire as of September 22, 2017.   I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.       Best Regards,   Corporate Customer Care