Special Occasions Bridal

August 10, Revdex.com Austin Office La Posada Austin, TX RE: Case#
*** *** *** *** Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care attempted to reach Mr*** regarding this issue. We left a message asking him to call us on 8/8, 8/9, and 8/also we sent him an email asking him to contact us. If Mr*** is still having issues with his computer please have him contact us so we can assist I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

September 7, Revdex.com Austin Office La Posada Austin, TX RE: Case#
*** *** * *** Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care tried to reach Mr*** regarding his computer. The agent left several voicemails and sent an email asking for Mr*** to call us regarding his computer. The agent saw that the unit was only a few days out of warranty so we setup an order for the adapter and sent it to Mr***. If Mr*** still needs assistance please have him contact the agent so we can try to assist him further. I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

December 10,
2015 Revdex.com La PosadaAustin, TX 78752RE: Case# *** *** ***Thank you for your recent inquiry on behalf of Ms***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care has spoken with Ms*** regarding her complaint. We have advised Ms*** there may be a misunderstanding of our Standard Manufactures Warranty as she is reading it. The warranty is for repair of her computer for manufactures defects. In the event Acer deems the computer needs to be replaced in lieu of repair Acer at its discretion is able to replace the computer.Ms*** has sent her computer to us one time for repair of a touchpad issue. Ms*** received the computer back and contacted us one week later that she was having the same issue with the computer. We have offered to bring the computer back in to our repair depot to find out why she is continuing to have problems with the computer. We have offered to pay for her inbound shipping for customer satisfaction however Ms*** has declined our offer and is refusing to send the computer in for repair. We will not be able to honor her request for a replacement but we are more than happy to continue to assist her with her repair to get her computer fixed.I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.Best Regards,Corporate Customer Care

December 21,
2016
Revdex.com
La Posada
Austin, TX
RE: Case# *** *** ***
Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has spoken with Mr*** regarding this issue. We apologizing Mr*** had not received his shipping information and we have corrected his information in our system and resent the information to him. We have also advised Mr*** we will continue to work with him during the repair process and follow up after his repairs. He has accepted or apologizes and has sent his computer in for repair
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me
Best Regards,
Corporate Customer Care

Complaint: ***
I am rejecting this response because:Even though the warranty may be expired, I find it wrong that I am forced to pay for a repair, even though it may be reduced, because of a mistake made by the repair team in damaging my computer and not informing meThat is not only immoral, but unethical in the way they handled my computer and did not tell me that they broke the part, leaving me unknowingI am tired of having to deal with this computer, and a company that does not wish to helpAll I ask is for a refund so I can buy another computer as Acer is a company that I will no longer conduct any business with after the way I was handled over the support lines, the product itself, and the inability to own up to a mistake and fix it. Regards,
*** ***

Complaint: ***
I am rejecting this response because: Acer's inability to provide packaging is creating an unnecessary burden and making it difficult to fulfill terms of the warrantyAdditionally, the electrical shorting against the case of the monitor indicates that Acer does not have sufficient safety practices in place when performing warranty repairThe device will not be returned until Acer provides a satisfactory resolutions in regards to receiving either a replacement monitor without forcing to pay significant packaging costs or providing a refund of the original packaging costsIf Acer fails to provide a satisfactory response, the device will be provided to local news outlets and the story made public to social media to highlight the dangers in Acer's practices and products
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Acer's response does not address either of the key issues:They took my credit card under the premise of it being a guarantee against me not returning the original phoneThey charged the credit card for a different an undisclosed reasonThat is clearly a breach of verbal contract. They voided my warranty coverage using an unrelated issueThe cracked glass had nothing to do with their defective charging mechanism and/or batteryWarrantys cover defects, acer manufactures defects, (specializes in them, actually,) but provides a worthless warranty.
Regards,
*** ***

April 25, Revdex.com Austin Office La Posada Austin, TX RE: Case#
*** *** * *** Thank you for your recent inquiry on behalf of Ms***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care talked with Ms*** regarding her computer. The representative let Ms*** know that damages to the unit are not covered under the standard warranty. The representative offered to lower the repair fee and Ms*** agreed, she said she would call in later this week with payment. I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

September 8,
2016
Revdex.com
La Posada
Austin, TX
RE: Case# *** *** ***
Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has spoken with Mr*** regarding this issue. We have located Mr*** an acceptable replacement monitor and he has accepted our offer. We will follow up with Mr*** after it arrives to ensure his issue is resolved
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me
Best Regards,
Corporate Customer Care

June 1, 2015 Revdex.comAustin OfficeLa PosadaAustin, TX 78752 RE: Case# *** ***
*** Thank you for your recent inquiry on behalf of Ms***. We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers. An Acer Corporate Customer Care Agent has tried to contact Ms*** regarding this matter on May 28, 2015, May 29, and June 1, at the number provided in the complaint of ###-###-#### and left voice messages with the Agents contact information. We have also sent an email to the email address on the account of ***@aol.com and have not received any response. If Ms*** is still in need of assistance she can call us at ###-###-#### to discuss options available to her. I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I do note that the replacement unit has had the same problem twice as the prior unit (and this new one is a different model number) and will be monitored to be watched to see if it continues to be an ongoing problem to be taken care of under warranty
Regards,
*** ***

January 30, Revdex.com Austin Office La Posada Austin, TX RE: Case#
*** *** *** Thank you for your recent inquiry on behalf of Mrs***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care talked with Mrs*** regarding her tablet. The tablet was received at our service department with a cracked screen. The warranty does not cover cracker screens. Mrs*** was offered repair at a reduced price however it was declined. Mrs*** said she was going to file a claim with the shipper Canada Post. The email was given to her as requested in case Canada Post had any questions regarding how it was received. I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

Complaint: ***
I am rejecting this response because:When I contacted *** ** initially, I specifically explained the problems and issues I was have and asked them if they could fix; I was told yes so I purchased the contract.I would not have purchased the service if they were not able to fix; so they lied to me.Also the contract was for or services and not as stated.Unless *** ** has changed this, I still have until April and about remaining service calls available.
Regards,
*** ***

August 26,
2015 Revdex.com La PosadaAustin, TX 78752 RE: Case# *** *** *** Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care has spoken with Mr*** regarding this issue. We have reviewed Mr***’s history and we have agreed due to his circumstances’ we will approve a onetime refund for the product for customer satisfaction. Mr*** has accepted our offer and has been advised how to return his product for the refund I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that there will never be a satisfactory resolutionNone of this should have happened in the first place, especially a mainboard having to be replaced in the first weeks of owning the laptopI will continue to write negative reviews due to how bad the service is with Acer I will never recommend anyone to nuy an Acer product You apparently don't care about your customersI have nothing good to say about my experience with this business and never willAs soon as I have enough money I am buying an HP computer which I should have done in the beginning.
Regards,
*** ***

May 19,
2016
Revdex.com
La Posada
Austin, TX
RE: Case# *** *** ***
Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has reached out to Mr*** regarding his complaint. We have advised Mr*** we do not have a way to correspond with consumers by email and we attempted to offer support to Mr*** at the time of our call however Mr*** declined our offer and ended the conversation
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me
Best Regards,
Corporate Customer Care

May 18,
2016
Revdex.com
La Posada
Austin, TX
RE: Case# *** *** ***
Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has spoken with Mr*** regarding this issue. We have explained to Mr*** that the warranty for his product only covers manufacture defects with the product and if the product is damaged it voids the warranty. We have offered to reduce the fee for the repair with Mr*** in order to resolve this issue amicably with him. Mr*** has accepted our offer and we are currently working on the repairs to his computer
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me
Best Regards,
Corporate Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** **

Complaint: ***
I am rejecting this response because: I was told on the phone that I would be overnighted a new charging cable and provided with a tracking number this has yet to happenThey told me that if that does not resolve the problem they will expedite the repair of the computerThey did not follow through with the first part why would I trust them to follow through with the rest.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: ACER continues to ask me to fill out another order, which I've done twice already I do not want, nor will I ever wantto do business with ACER All I want from them now is to know why my two previous orders were rejected and why they refuse to tell me why After they received your complaint, a lady named Jennifer called me about it and all she would do is say that someone would call me later I told her to not have anyone call me if all they wanted was for me to complete another order Nevertheless, a person called and all she wanted me to do was reorder to see if my same information, which was rejected twice already, would work this time I refused because I don't want to do business with them This shows that they totally disrespected me again by asking me once again to do something I told them I did not want to do.Later I called their main headquarters and spoke with a consumer complaint rep named Anna After looking into the situation, she gave me the same answer I've been receiving, which is they will never tell me why my order was cancelled twice And yet again I was told that my only remedy was to reorder (a third time) to see what would happen, but she admitted that if it did not go through again they would never tell me why because to do so might mean that they would be given information that would be useful in committing a consumer fraud I told her that this statement made it obvious that I was regarded as a potential consumer defrauder She would only say that she was sorry that ACER had made me feel that way The conversation ended with me telling her that I will never rest until I force them to tell me why I've been treated this way I would very much like your help in getting the information I need I will never rest until I get this information, even if it means contacting every consumer protection agency (public or private) or suing ACER or mounting a public relations campaign against them It is simply unacceptable to be treated like a criminal and have no way to determine what information they have about me that causes them to treat me this way.Feel free to publish anything I've sent you so that a public light can be cast on ACER's horrible customer service
Regards,
*** ***