Special Occasions Bridal Reviews (437)
Special Occasions Bridal Rating
Address: 120 Canoe Drive, Airdrie, Alberta, Canada, T4B 2N7
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August 3, 2015 Revdex.com Austin Office 1005 La PosadaAustin, TX 78752 RE: Case# [redacted]...
[redacted] Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. We sincerely apologize for the issues Mr. [redacted] has experienced with his product and with Customer Service. The Processor that is in Mr. [redacted]s’ unit is an Intel Celeron Processor N2920. Per the Intel Website [redacted], the processor is a quad core with a base speed of 1.86 with turbo bursts up to 2.0. We apologize for any confusion this may have caused Mr. [redacted]. In regard to the recovery media, for one time customer satisfaction we send the recovery media free of charge. I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care
November 30,...
2016 ...⇄
Revdex.com
1005 La Posada
Austin, TX 78752
RE: Case# [redacted] [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has corresponded with Mr. [redacted] regarding his issue. We have advised Mr. [redacted] the warranty coverage we offer does not allow us to provide him with a loaner computer while his computer is being repaired or to replace his computer. Mr. [redacted] had contacted our support department October 18, 2016 regarding his issues and was advised to reload his operating system. This caused him to no longer be able to boot into his computer which we have advised him is most likely due to a bad hard drive. This type of repair is covered under warranty and we have offered to set up the repair with Mr. [redacted] and also provide him with overnight return shipping to help expedite the repair process. Mr. [redacted] has declined our offer at this time. If he would like to set up the repair he is welcome to call and we will be happy to help him set this up for service.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
Complaint: [redacted]
I am rejecting this response because:I sent the laptop to Acer's tech department so they could remove unnecessary files. Upon its return, I've used it about 3 times and it was working fine. Today, it slowed down to a crawl and I couldn't get anything done online or offline. Settings are reporting that some 27 meg of the 29 total are already full. Then a "Device Setup" window appeared, just like the previous times when I couldn't get the laptop to work. It basically will stay on this setup window forever & be unusable. So, I would like to re-open my case. As I said before, I have a $250 product that does not work. Acer says it's Microsoft Windows 10's fault. It doesn't matter ... it doesn't work! I want to return the product for a refund. Please help me on this endeavor.
Regards,
[redacted]
5/27/2016
Revdex.com
Austin Office
1005 La Posada
Austin,...
TX 78752
RE: [redacted] – [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
The prize was announced via PC Gamer. They announced the winner on their Facebook page and Twitter handle.
The winner was picked through Twitter.
Rules of the competition were posted at [redacted].
Below are some links which show the announcement of the winner.
[redacted]
I hope this letter has satisfactorily addresses the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
Complaint: [redacted]
I am rejecting this response because:no where on the sticker does it state UP TO 2.0 GHZ. the label as depicted. quite clearly simply states 2.0 GHz.that is where the false advertising falls. I know what the websites and intels ARK states and quite frankly I do not care.this beating around the bush and making excuses is NOT customer service!Regards,[redacted]
I am rejecting this response because:1. We didn't spill any liquid on the laptop. We refused to accept Acer's finding.2. the laptop has windows booting issue in normal mode but it was working in safe mode and we can download all data on SSD to a USB drive.3. the laptop stopped working after Acer support engineer got involved. She instructed me to following the manufacturer reset process, but it didn't go thru successfully. After that, the laptop became totally dead.4. Acer just reported they found "liquid mark", but Acer didn't prove the small marks are related with the system failure. 5. Similar issue was reported in Acer customer community. Our case is not the single case. Quite few customers reported that Acer seemed to use "liquid damage" to escape from warranty. They try to cover their product quality problems. Please refer to following link:Spin 7 - Refusing warranty service due to "water damage"https://community.acer.com/en/discussion/505315/spin-7-refusing-warranty-...⇄ We ask Acer to correct their mistake and be a responsible manufacturer.
11/10/2016
Revdex.com
Austin Office
1005 La Posada
Austin, TX...
78752
RE: [redacted] – [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care reached out to Mr. [redacted] and we have agreed to replace his unit.
I hope this letter has satisfactorily addresses the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
12/26/2017
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
RE: [redacted] – [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve...
consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care Team has reached Mr. [redacted] via phone and explained to him that his product is in fact new. The agent also advised the customer that his warranty is good until 10/05/2018.
I hope this letter has satisfactorily addresses the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me
Best Regards,
Corporate Customer Care
February 1, 2018 Revdex.com Austin Office 1005 La Posada Austin, TX 78752 RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Mrs. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. Mrs. [redacted] did work with the agent on Facebook but since they were not able to agree on everything she asked to be sent to someone else. The Corporate Customer Care agent tried to resolve Mrs. [redacted]’s issue by offering to repair the unit at a reduced fee but this was declined. Mrs. [redacted] also asked for an email so she could file with Canada Post, the agent found the correct email for that department and gave it to Mrs. [redacted]. I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond. Best regards, Corporate Customer Care
May 31,...
2017 ...⇄
Revdex.com
[redacted]
RE: Case# [redacted] [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has reviewed Mr. [redacted]’s issue. Mr. [redacted] dropped his Acer monitor off at our repair depot on April 17, 2017. At the time of receiving Mr. [redacted]’s monitor we noted he did not include his power cord and adapter and we located one to attempt to see if we were able to power on his monitor. Since we were unable to get the monitor to power on at that time we received his product in for repair and advised to allow 7-10 days for his repair to be completed.
On April 19, 2017 Mr. [redacted]’s monitor was assigned to a technician. Upon disassembly of the monitor due to no power, the technician found the monitor to have a cracked LCD and the front control panel cable was detached from controller. This would indicate someone possibly attempted disassembly of this monitor prior to our repair depot having received the product.
Per our Standard Manufactures Warranty, Acer does not repair products for physical damage only for manufacturing defects. We reached out to Mr. [redacted] on April 19, 2017 by phone and email. We have offered a Mr. [redacted] an out of warranty repair for the cost of $399.99 USD plus tax to repair his product. Mr. [redacted] was provided with a deadline to notify us if he would like to accept our offer and that deadline has since expired. We have currently closed out his repair case and his monitor is at our depot awaiting his pickup of the product.
If Mr. [redacted] would like to accept our offer for the out of warranty repair we are happy to assist him or we can also ship the product back to him unrepaired to the address we have on file.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
12/28/2017
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
RE: [redacted] – [redacted]
Thank you for your recent inquiry on behalf of Ms. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer...
complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care Team has reached Ms. [redacted] via phone to speak with her and let her know that the refund and returns are handled directly through the reseller as they are the party that received the money for the product. During the conversation Ms. [redacted] advised she has already returned the product to the reseller and received a full refund.
I hope this letter has satisfactorily addresses the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me
Best Regards,
Corporate Customer Care
August 9,...
2017 ...⇄ Revdex.com 1005 La Posada Austin, TX 78752 RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Ms. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. Ms. [redacted] reached out to us through the Revdex.com in October 2016 with issues of her computer overheating. At that time we brought Ms. [redacted] computer into our repair depot as a courtesy to evaluate any possible safety concerns her computer may have been experiencing. We explained to Ms. [redacted] the courtesy evaluation is to inspect the product for possible safety concerns only and any hardware or software issues would not be addressed free of charge as her computer had been out of warranty since July 9, 2012. Ms. [redacted] accepted our offer and sent her computer in for the safety evaluation and we did not find any safety issues with the computer. The only concern that we found was her fan was clogged up with dust and debris. We cleaned out the fan and reloaded her software and ran a diagnostic test to confirm her computer was working well and no longer overheating. In February 2017 Ms. [redacted] contacted the Revdex.com again and this time stated that her CD ROM was not burning CD’s. We have advised her at that time she could attempt to reload her operating system to see if that would resolve the issue. We explained if this does not resolve the issue she may have a hardware issue with the computer and our cost for an out of warranty repair to resolve this will be $259.99 USD plus tax. We apologize that Ms. [redacted] continues to experience an issue with the CD ROM however this is not something we can assist her with any longer as we no longer offer out of warranty repair for this product due to its age. We recommend Ms. [redacted] may want to check with a local repair shop in her area to see if they can better assist her with her concern. I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care
September 18, 2015 Revdex.com Austin Office [redacted]: Case# [redacted] Thank you for your recent inquiry on behalf of Ms. [redacted]. We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between...
businesses and consumers. We regret to hear of the difficulty Ms. [redacted] has had with her Acer computer. The computer in questioned was purchased 2/22/2013. This computer came with a 1 year Standard Manufacturer’s Warranty and Ms. [redacted] purchased an additional 1 year warranty which ended 2/22/2015. A member of Acer’s Corporate Customer Care spoke with Ms. [redacted] regarding this matter on 9/18/2015. We apologized for the issue she had with her computer and any inconveniences. For customer satisfaction we offered to reduce the out of warranty repair fee to assist Ms. [redacted] with getting her Acer computer repaired, she declined. I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best regards, Corporate Customer Care
Complaint: [redacted]
I am rejecting this response because: Although an agent is working with me no satisfactory solution has been reached. Although an agent is working with meNo satisfactory solution has been reached. .
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This computer has been sent back already twice for the same issue, as of this writing I have not yet received the computer back to know if it has been repaired properly - and with the issues this computer has had it may work initially but then the same problems have continued. This computer was purchased over 9 months ago to have not worked correctly or even be usable for much of the time I had it. Extending the warranty for time they have had it does not match how much time I have not had a working computer. three times to send in a computer for the same issue .
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:They emailed me from an a dress that cannot receive emails. They refuse to let me contact them. They expect me to cater to their schedule and call them when I actually work, and such work does not involve sitting behind a desk all day like the representatives at Acer. I will never conform to what they want. If they want me to speak to them directly then they can send me an email that I can reply to. Furthermore, I will not be paying for the damage that they cause. If they do not send me a new computer or offer me a full refund I am going to attain a lawyer and pursue a small claims case.
Regards,
[redacted]
October 20, 2016 Revdex.com Austin Office 1005 La Posada Austin, TX 78752 RE: Case# [redacted] [redacted] I checked the tracking and the unit is on its way to repair at this time. We will have it worked on by one of our senior technicians to make sure everything is addressed; we will also follow up with the customer to make sure everything is working properly. I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond. Best regards, Corporate Customer Care