Special Occasions Bridal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The representative that I spoke to, ***, was very helpful, polite and promptShe stayed in touch and made sure we were informed every step of the wayIn the future, Acer should make it easier to get in touch with the Corporate Consumer complaints departmentIf I had of been transferred to them directly, I would not have required the Revdex.com to get involved
Regards,
*** ***

Complaint:
I am rejecting this response because: I am not really rejecting this response yes they have contacted me by email, but I work during the day and have not been able to contact them and tell them that as they only gave me the choice to call them back, well I really want to solve this issue but I can not solve that while I am at work. If I also am able to contact them back right away does that mean that my clomplaintt is void? Because I do not want to contact them too and get spun around in circles again like I have with there tech support and then have no help. Please let me know what I should do if it will not hurt my chances of getting help
Regards,
Melissa ***

Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care Team has reached out and spoke with Mr
***We apologize for the issue Mr*** is having with his Acer ChromebookWe provided Mr*** with a link to upload his receipt for his shipping expensesMr*** responded to the link and for one time customer satisfaction we have agreed to refund Mr*** the shipping/insurance cost of $Mr*** has accepted our offer.I hope this letter has satisfactorily addresses the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me

Complaint: ***
I am rejecting this response because:
I have called *** in Corporate Customer Care on 6/1/and 6/2/I left a message on 6/2/with my case number.I was told in her voice mail that I had until 4:00pm on 6/2/to call her back or the claim would be considered satisfied Also, I have not received any emails from them directly to my ***@aol.com address regarding my claim.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:*** * did contact me and offered a replacement modelHowever, they are offering this model: R5-471T-57RD. What we purchased was P645-S-59AG So they are asking us to downgrade as the R5-471T-57RD has Windows home (vs Windows 7/Pro), lbs (vs lbs), no VGA port, no RJport, year warranty (vs year warranty), and sells for ~$(we paid $for P645-S-59AG)In short, they want us to just take their Home user class laptop that isn’t ultraportable over the business class laptop that is ultraportable. I hope *** * realizes that this is a business to business complaintThe laptop is being used by one of our employees that travels a lot, the reason why we paid extra for their business class ultraportable model that is light, has all the ports such as VGA and RJ(so they do not have to carry any adapters), has better build quality etc. *** * is really hard to reach as wellI have called her 4-times to figure out why they are offering the downgrade but she never answered the callShe also sent the email using this no reply email account ([email protected]) email account without revealing her real email account
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

December 27, Revdex.com Austin Office La Posada Austin, TX RE: Case#
*** *** *** Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has been in touch with Mr*** regarding his computer. The representative agreed to set the unit up for service so it could be brought in to determine what is going on. The representative also provided a shipping label so the shipping would be covered. We will follow up with the customer after repair to make sure the unit is working properly I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

Complaint: ***
I am rejecting this response because:The statement Acer has made is not true.As I have said repeatedly Acer did contact me and Acer did verify my informationIn my last reply to the Revdex.com I even provided the name and phone number of the person from Acer that I spoke with. I received another call from Acer, the caller left a message stating the call was regarding the Revdex.com complaint, not a request to try and verify any information.I returned the call a left a message stating I did not have much time during the day at work to talk on the phone to deal with personal matters.I stated they could call back and leave a message with the details of the call, they could send me an email explaining what they wanted or they could respond to the Revdex.com complaint.Rather than make a sincere attempt to resolve my issue Acer has elected ignore it and keep repeating the that they could not verify my information.Acer has made no effort to resolve this issue. They have provided poor customer service
Regards,
*** ***

Complaint: ***
I am rejecting this response because: First of all, when I purchased my laptop, I also purchased warranty protection for repair or replacement!! At the time, I didn't realize that it was ***'s warranty, which lasted for approximately weeks and didn't apply to the manufacturerIn any event, during my original complaint, I was assured by Acer's technical support that if the repair didn't take, that I would then receive a replacement!!After receiving my computer back on November 31, 2015, I began experiencing the sane issue less than a week later!! I then contacted Acer's technical support again (namely, ***), who assured me that he would assist me in getting a replacement since the repair didn't takeHowever, he wanted me to send the computer back first so that they can find out why I am still having problems, then a new computer would be sent to meThis immediately signaled a red flag, so I denounced the idea, since I believe they wanted to try and repair my laptiop and return it in order that can say it was a replacement when it would be the same oneI then suggested to *** that they make arrangements to send me a new computer and at I can simultaneously return mine when I receive the new one!! He then put me on hold for approximately minutes, then came back to tell me to hold on because he was trying to make arrangements...I told him that I thought that was what he was already supposed to have been doingThen someone from level technical support began talking to me about repair again, and that replacement was not an option, so I told him that since Acer doesn't want to cooperate with me, then I was going to file another complaint with The Revdex.com, and I hung up the phone!!As I indicated to the Acer representative that I spoke with today, since they want to claim that replacement isn't an option for me, repair is also not an option for me any longerI've already proved my point, as I did during the process of my prior complaint, that the laptop would come back with the same issue(s)!! Acer has already been given the opportunity to repair my laptop and they FAILED!!Therefore, it has come time for Acer to send a replacement or just give me my money back!!Regards,
*** ***

May 5, Revdex.com Austin Office La Posada Austin, TX RE: Case# *** *** B *** The computer was tested several days in our service center and we were not able to find any issues with the hardware, all the keys tested fine. A representative called and left a message on three different days trying to get more information on the issue before we sent the unit back. The representative also tried to reach Mrs*** a few times after she got it back to see if we could provide further assistance. If Mrs*** is still having issues with the computer we will be glad to work with her. I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

Complaint: ***
I am rejecting this response because:This company, Acer, has over complaints registered with Consumer Affairs and the Revdex.com has had in the last years, which indicates the lack of quality or consideration given to consumers . The warranty of the motherboard and the quality of their product, should not hinge on a cracked screen. There is nothing wrong with the screen, it has a crack in it. It still functions. It is the power charger and motherboard that has malfunction regardless of a cracked screen The issue is with the product itself. It was poorly manufactured and they have had many issues with this particular model. 90% of the tablet is glass. The risk of it breaking is highIt is a cop out for them repair or replace the item or stand by their product. They want me to pay over half of the original cost of the item to replace the screen and then they will repair what it truly wrong with it, the motherboard. This is like purchasing a vehicle that has a cracked windshield but the engine is blown, but they won't fix the engine because of the cracked windshield. It makes no sense. How can a company void a warranty for their hardware or software because of a cracked screen?I want Acer to repair or replace the motherboard and charger or refund me the $it cost to purchase. If there was not an issue with either of these, the screen would still be cracked, the tablet would still work, and my child would still be using it.
Regards,
*** ***

March 7, Revdex.com Austin Office La Posada Austin, TX RE: Case#
*** *** ***-*** Thank you for your recent inquiry on behalf of Ms***-***. We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has been in touch with Ms***-*** and at this time we are working on replacing her computer for customer satisfaction I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

December 28, Revdex.com Austin Office La Posada Austin, TX RE: Case#
*** *** *** Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has tried to reach Mr*** regarding his computer. The representative called and left a message on 12/21, 12/23, and 12/26. If Mr*** is still having issues with his computer he can call the representative that left him messages and we will try to assist. I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

Complaint: ***
I am rejecting this response because:My reply to the Revdex.com thus far, is Acer reaching out to me to send my computer back to them for another go of fixing it. There was a glitch with their link to print a return label, my computer is being returned todayI am as yet satisfied with the outcome due to having to send it back, and not yet knowing this outcome. Once sent back to me 100% repaired, or replaced, I'll send another response to the Revdex.com to close or continue the complaint until satisfied.Please advise if there is anything further the Revdex.com requires from meAs of today, October 17, 2016, my complaint is still open
Regards,
*** ***

7/10/ Revdex.com Austin Office La PosadaAustin, TX
78752 RE: *** * *** *** Thank you for your recent inquiry on behalf of Ms***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care contacted Ms*** in regards to her complaint. We did send the adapter via FedEx tracking number *** and shows to have been delivered as of this morning to their address. Also, customer was provided a day extension on their warranty in regards to this issue. I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care

November 18,
2016
Revdex.com
La Posada
Austin, TX
RE: Case# *** *** ***
Thank you for your recent inquiry on behalf of Ms***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has spoken with Ms*** regarding this issue. We have advised Ms*** the reason this tablet was not repaired under warranty is due to the cracked LCD as this has voided the warranty and we do not do partial repairs on damaged computers. We had previously offered an out of warranty repair at a fee to fix the broken LCD screen so we could then address her other issues however, Ms*** declined our offer and did not wish to proceed with this option
If Ms*** would to move forward with the out of warranty repair she may contact us and we will be happy to assist her with setting up the repair and also addressing the other issues she is experiencing with her tablet.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me
Best Regards,
Corporate Customer Care

Complaint: ***
I am rejecting this response because:I don't have my computer and I have not been compensated for the three weeks of lost time without a computerThis could have been avoided if Acer fixed the computer the first time.Instead of fixing it,they deleted my operating system which was not indicated, did not solve the problem and forced me to spend days with *** tech support to get my operating system back.Now they have it again I am not at all confident that they will fix it.I should be compensated for the unacceptable incovenience due to Acer's incompetence
Regards,
*** ***

I am rejecting this response because: We never spill water on the laptopThe laptop became totally not working after Acer's support engineer got involvedWe believe this the product quality problemAcer must be responsible for the repairThis case is not a standalone caseOther customers encountered same issue before