Special Occasions Bridal

8/11/2016                                 
 
 
 
Revdex.com
Austin Office
1005 La Posada
Austin,...

TX 78752
 
RE:  [redacted] – [redacted]
 
Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care has contacted Ms. [redacted] and we have agreed to bring the unit in for a Level II Evaluation.
 
Please note the customer received the replacement in October of 2015 and we had to bring it in for a repair issue on 4/4/2016 (Case# [redacted]). When the unit was received we were unable to find any hardware issues. We had to reload the system only due to the operation system (Microsoft) not completing its updates correctly.
 
We do not have any other activity on this product until this repair being set up. This was explained to the customer.
 
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

August 15,...

2017                                      ...⇄       Revdex.com 1005 La Posada Austin, TX 78752       RE:  Case# [redacted]     Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.    A member of Acer’s Corporate Customer Care has spoken with Mr. [redacted] regarding this issue.  We apologize we have been unable to repair Mr. [redacted]’s computer and have offered to replace the product with him. He has accepted our offer and we have provided him the proper labels to return his computer to be exchanged quickly and extended his warranty for an additional 90 days due to all of the delays he has experienced.  We will follow up after he receives the product to ensure this is resolved correctly.     I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.       Best Regards,   Corporate Customer Care

June 23, 2017                                      ...⇄
 
 
 
Revdex.com
1005 La Posada
Austin, TX 78752
 
 
 
RE:  Case# [redacted]    [redacted]
 
 
 
We apologize Ms. [redacted] continues to experience a problem with her computer running slow.  We have fully tested her computer and have found there to be no hardware problems with her product.  We recommend removing or deleting the temporary files from her computer to free up space to make it faster and she may also look into installing an SD card to allow her product more space.  This has proven to help consumers with allowing more space to be free on the computer so it can process her information much faster.  We again apologized for any inconvenience this may have caused her and we will be unable to refund her for the product as again is no sign of any hardware problems with her computer.
 
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

3/21/2016                                 
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
RE:  [redacted] – [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
A number of Acer’s Corporate Customer Care representative has emailed the customer as advised.
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

9/21/2015                                     Revdex.com [redacted]
[redacted]...

[redacted] RE:  [redacted]r Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has sent 3 emails to Ms. [redacted] requesting contact. The emails were sent on 9/17/2015, 9/18/2015 and 9/21/2015.  We have received no response from Ms. [redacted]. I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

February 14, 2018                                      ...⇄    Revdex.com 1005 La PosadaAustin, TX 78752   RE:  Case# [redacted]    [redacted]   We did speak with Mr. [redacted] on February 9, 2018 and advised him at that time we would order the replacement power cord and send it to him.  FedEx Tracking# 745157952498 does confirm the part was shipped on Friday February 9, 2018 to Mr. [redacted] and as advised on the phone at that time we were unable to provided him a tracking number until first thing Monday morning.  We did email that information to him from the FedEx website on Monday morning and the part was delivered 9:41 AM to him.   Mr. [redacted] called us back on Monday to advise the adapter did not resolve his issue and he was emailed a FedEx prepaid shipping label to send his product overnight delivery to our repair center under FedEx tracking# 790778182040.  The product is scheduled to arrive to us today.   We understand Mr. [redacted]’s frustration and need for an expedited repair.  We have upheld all of the promises that we discussed with him on Friday and we will continue to work with him to get this repaired and returned quickly to him.  I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I was told could play my game when I bought it and its been freezing up  lot they offered look at it but not what I asked for I wanted Desktop plays game that I can upgrade later on I still feel I should get full refund from all the bull I went thru from The Acer Store

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and they are indicating another company part of their business which is involved in refurbished machines. This company is called [redacted] and they can be contacted directly at ###-###-#### or by email at [redacted].com. Please advise if I should open another case and start all over again.
Thank you and regards,
[redacted]

12/14/2016                               
 
 
 
Revdex.com
Austin Office
1005 La Posada
Austin, TX...

78752
 
RE:  [redacted] – [redacted]
 
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care reached out to Mr. [redacted] and was able to provide him some needed instructions on how to access the internal components of the unit for memory replacement and removal.
 
Also, the customer was advised that any damages caused to the unit by the upgrade would not be covered under their Standard Manufacturers Warranty.
 
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

9/30/2015                                     Revdex.com Austin Office 1005 La PosadaAustin, TX...

78752 RE:  [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A representative from Acer Corporate Customer Care has made three attempts to reach the customer in regards to their complaint. The dates of contact and voice mail are: 9/28/2015, 9/29/2015 and 9/30/2015. We would like to help Mr. [redacted] as best possible. He can do so by contacting the number provided on the multiple voicemails. I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because:
As I indicated in my last response, I work in an area where there is no cell phone coverage. I asked Acer to communicate by email and Acer did not comply. Acer only sends no-reply email messages.making it impossible to communicate with this company. My Acer desktop has not been successfully repaired 12 -15 times via remote access. It's been sent to Acer Repair Corp. in [redacted], Texas for the third time. I am not satisfied, nor am I confident the recent repair will be successful after I use the computer a few times. I am not satisfied with Acer's service on my computer since I firmly believe there is a hardware component on the computer that doesn't drive the software correctly. This cmputer should be replaced by Acer.
Regards
[redacted]

9/01/2015                                     Revdex.com Austin Office 1005 La PosadaAustin, TX 78752 RE:  [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care contacted Mr. [redacted] and we have sent the customer a replacement unit.  The replacement unit specifications were discussed with the Mr. [redacted] and he accepted the offer. Please note that the replacement sent the customer was an upgrade. His original unit was a 2012 model and he was offered a unit manufactured in 2013.  Also, he received and upgrade in processor and harddrive type.  Mr. [redacted] has received a unit greater than his original purchase. I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

May 31,...

2016                                      ...⇄
Revdex.com
1005 La Posada
Austin, TX 78752
RE:  Case# [redacted]    [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
A member of Acer’s Corporate Customer Care has spoken with Mr. [redacted] regarding this issue.  After speaking with Mr. [redacted] we have agreed to reduce the cost of the out of warranty repair to fix his product and he has accepted our offer.  We have provided Mr. [redacted] a shipping label to send his computer back in for service to repair this issue and we will follow up with him once he receives it back to ensure his issue is resolved correctly.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care

7/07/2015                                     Revdex.com Austin Office 1005 La PosadaAustin, TX 78752 RE: Rebuttal Response: [redacted] I understand [redacted] frustration, however, the specifications of the product are listed on the outside of the box and the user guide is a general reference for all the products in this series. We do understand his frustration but unfortunately his product was not manufactured with the WiFi adapter included and we are unable to change this feature for him.  He does have the ability to exchange the product at the retail store for one that more closely matches his requirements.   Best Regards, Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because:
1) I received a third replacement Acer Laptop, unit. Originally I was told Acer support does not have new Acer Laptops, only used once - since theu only are a Service & Repair Facility. I was advised this by Mr [redacted] , a customer Suport Representative @ [redacted], Tx. - who also refused to provide me with an email address as well as the other 2 previous Acer Support Customer Representative. I further was told by [redacted] from Acer Support in Tx, after written - email to CEO at Acer America in San Jose, CA, and also to Share holders & main head quarters in Tokyo begging for assistance and help. also coppied Revdex.com . ( I never received call back from Acer america) that my email was forwarded to him [redacted], @ Acer Service Co, in [redacted] TX.- that he would be my contact person from now on. Good thing was, vs fixing my 2nd nd 3rd time returned non working Laptop that [redacted] was authorized to send me replacement Laptop once my 2nd LapTop was returned for the 3rd time. Upon the 3rd receipt of my 2nd Acer Laptop, and my previous 6 time returned original acer Laptop, a 3rd Unit was going to be heading my way.2) initially I was advised that the 3 laptop would be also a refurbished one.. Vs a new one. Plus. Only would Have Windows 8 on it. , & that was that. witch Acer in [redacted], Tx only being a Service & Repair center they do not have a new units available. I was not happy with this at all, Fore I have been there done this for over 2.5 yrs, come September 3 yrs. I am sick and tired of the entiremess, and having to go back and forth continually.3) following Day, 8/12/16 [redacted] had called again, said that day was my lucky day. Advised that a new computet was found in s box. Never opened, gave me SNID #, and Serial No. I them asked for Manufacture date, was advised that he did not have this info in front of him.. but multi times assured me it was new, was not refurbished etc etc and would go out as soon as my otherLaptop Would come in. I advised [redacted] the teacking # for the othet Laptop was already out of my hands &  in Fed. EX hands - showing laptop already being in TX.4. I teturned [redacted]s call and advised him of this wanting and needing a LapTop Now, vs a week or do from now.  plus laptop was to be delivered to facility the following day.5. Even with all the tra ra I had gone through, I still had to wait until it was received and [redacted]ed as being received in the Service Repair Center.6. finally the Nee ACER laptop was being shipped out to me, which was received by me on 8/19/19. I put togethet, let it charge over night, [redacted] called asked if I had received and was advised I had, additionally also that I had not yet, set it up & would do so that same evening.7. Finally set up was done, I started playing with it, and then problems started. LAPTOP WOULD NOT ALLOW ME TO INSTALL Microsoft Personal software - Even called Microsoft for assistance, Laptop would not allow Microsoft tech support install, automatically, nor me manually. Spent almost 1.5 hours on phone - was advised By Microsft tech support that New Acer Laptop- which Manufacture date was 1/4/2014- thus not new as advised.was severely damaged, after again I had paid for 3rd time forprogram, the ENTER button also would not work, The screen too was fluckering from light to dim, Acer portal constantly popped up, stating "Before continuing using this app, you first have to download, and install new uptates first, I pressed ok several times,this did not work, installation /updates did not take. Or finish.. Tried this 4-6 times that time, I also could not X out from any screens, I had to go to minimize screen click on this, then use my scroll down errors to go out. Also the Alt D would not work. BASICALLY THE SO CALLED NEW LAPTOP SENT TO ME WAS A DUD  / not NEW AS WELL. I WAS LIED TO AGAIN!!8. At this point I was so frustrated I again sent email with various attachment to the same people as previously, CEO. ACER America, San Jose, Ca, plus all the share Holders in Tokyo. 9. I have had enough. I requested refund or a 2016 laptop with windows 10, I totally have it up beyond my eyeballs.plus I also had left multi messages about all the problems that Laptop incured - not able to down load, install, enter button notworking, aps dissapearing etc etc.Monday 8/22/16 tt [redacted] advised him of wanting a refund. WAS ADVISED I had to dig out my receipt that currently is in storage, with original box. I advised [redacted] of my frustration , aggravation, loss of time, non- use, also losd of $$ of installed Programs ..I said I wanted to to make it short and sweet. with my cancer, and other health issues. My hubby also working Mon-Sat.. 3:30 till whenever.. To pay me $300 vs the $450+ all the lost programs, He advised that he would need to check first. BUT REALLY NEEDED MY RECEIPT. I advised him.. Sure I will get it.. But once I do the $300 is no longer on the table it will be a lot more $$. 10. [redacted], D then advised yesterday that he would have to check with his uppers for approval and would call me back same day or the next. 11. tt [redacted] D today 8/23/16 was advised the $300 refund would be authorized, however I needed to return existing 3rd Non working Acer back to facility, once returned it would take approx. 2-3 mo for me to receive a $ 300 refund check!! I was not still am not happy about the 2-3 month waiting time for a refund check, I do not understand.. I still do not have a working Laptop to use & it seems unrealistic tactics are being used.. I have never ever experienced a 2-3 month waiting time or longer for a refund check in my entire life. AGAIN MORE MONTHS WITHOUT A COMPUTER, No humanity , Unwilling to work with a deathly ill disabled person who has been for past 3 yrs at Acers mercy. lost also FaceTime with my 24 yr old beloved daughter in [redacted] and my 2 yr old grandson [redacted]PLAINLY PUT, at this time my Complaint with Revdex.com is not over or closed for, I still do not have a working  Acer Laptop computer in my posession, Even after 3 yrs  going back and forth  @ least 10 returns or more, 3 Non working Acer Laptops, have experienced untruthfulness time after time, & now  being advised my refund of $300 (even after special offer was made - for less than full price of original purchase price & all professionally installed apps . microsogt Office, Word, EXCELL etc. - 3x. Plus purchase of Norton Desktop.. Going through 3 yrs of non use & waiting.. With additional possibility of even not receiving promised refund in 3 mo. ?? - too many empty promises thus far have been made, trust is gone.. too many lies about "i promise it will get fixed this time"!! I am not convinced that I will ever receive anything period.. too many loop holes & uncertainties - Fore I have nothing in writing - everything had been done, promised only verbally, which today does not mean much anymore. Thank you, [redacted].

Complaint: [redacted]
I am rejecting this response because:I [redacted]. [redacted] is steal not satisfied with the way Acer American Corp. handled me stating that I would have to pay some of the difference of the sum $ 600.00 , for another computer . When all I was asking for was a replacement for the same type of computer or equivalent too my computer Aspire V5 . I did not think that it would be such a lost for them, beings though when the computer was under warranty , I asked Acer Tech. Dept. that fix computers to replace the computer, Because something was broken on the side usb port for internet service connection lose the inside of the computer I found out later had something wrong as well and this Is when the labtop was sent to me by mail. I did not even have the computer a full 3mo's. So Please help me really resolve the issue.
Regards,
[redacted]

May 22,...

2017                                      ...⇄
 
 
 
Revdex.com
1[redacted]
Austin, TX 78752
 
 
 
RE:  Case# [redacted]    [redacted]
 
 
Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of [redacted] Customer Care team has attempted to reach Ms. [redacted] on May 15th, 16th, and 17th.  We have left voice messages but have not received any response.  Ms. [redacted] has previously spoken with our technical support department regarding this issue and has a current case open to send her product for repair.  Based on her complaint it does not appear Ms. [redacted] has a hardware problem however, more an issue with the amount of space Windows 10 takes up on the solid state drive that came installed with her product.  This is a limitation of the Windows operating system and does not reflect the hardware installed in the computer.  At this time we are not aware of any updates [redacted] may have to address this limitation with their software.
 
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because: again they claim the ship damage was my fault. The item was packaged properly and they are ripping me off. The fact they keep throwing the blame at me is very unprofessional and I regret purchasing there product since there business practices as shady.
Regards,
[redacted]

April 26,...

2016                                      ...⇄
Revdex.com
1005 La Posada
Austin, TX 78752
RE:  Case# [redacted]    [redacted]
Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
A member of Acer’s repair depot has addressed this issue with Ms. [redacted] and they have agreed to a paid repair at a discount price which has been completed at this time.  Ms. [redacted]’s computer should be shipped back to her today and is in full working order again.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care