Special Occasions Bridal

May 19,...

2016                                      ...⇄
Revdex.com
1005 La Posada
Austin, TX 78752
RE:  Case# [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
A member of Acer’s Corporate Customer Care has spoken with Mr. [redacted] regarding this issue.  After contacting FedEx it was determined that the package had fallen off of their conveyer belt and was never delivered.  After our calls they were able to locate the package and get it delivered to us and we have since updated Mr. [redacted]’s account and processed his credit.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care

April 5, 2016   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case#...

[redacted]                               [redacted]                  Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has been in touch with Mr. [redacted].  The representative apologized for the time and money spent on getting the computers up and running on the network.  Mr. [redacted] explained that the computers were conflicting with the printers due to them using the same address.  Mr. [redacted] was able to determine the setting that needed to be changed to get the printers up and running.  While we are sorry Mr. [redacted] had difficulty with the computers, we are not able to compensate him for the time and money he spent getting the unit up and running.    I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care

9/28/2015                                     Revdex.com Austin Office 1005 La PosadaAustin, TX 78752 RE:  [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   We would like the customer to know the way the Chromebook works is that whenever their software has an update it is made available and downloaded to the unit. This makes the unit up-to-date with the necessary and latest Chrome software. I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

May 12, 2017   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case#...

[redacted]                               [redacted]                  Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care talked with Ms. [redacted] regarding her computer.  We have received the computer and we are in the process of expediting her repair.   I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care

June 2, 2016                                      ...⇄
 
 
 
Revdex.com
1005 La Posada
Austin, TX 78752
 
 
 
RE:  Case# [redacted]    [redacted]
 
 
 
We apologize for any confusion caused by our last response.  Mr. [redacted] is correct he did purchase a 30 issue plan good for 2 years on May 23, 2015.  He has used 15 of his issues currently and was refunded 3 issues by [redacted] Support and currently has 17 issues remaining with them good until 5/23/2017. 
 
[redacted] Support has advised that most of Mr. [redacted]’s issues were specifically related to Internet Explorer crashing or not working correctly.  [redacted] support continues to fix this issue with Mr. [redacted] however the cause of the issue keeps being reintroduced by Mr. [redacted] adding software or clicking on something that continues to cause this issue.  [redacted] Support cannot be responsible for consumers adding software that causes conflicts with the Operating System.
 
Mr. [redacted] has also spoken with [redacted] Support in regards to a refund back on November 10, 2015 at which time he was advised that they would not provide him with a refund and offered help with his issue and he accepted.  At that time Mr. [redacted] agreed to further support and service were rendered and the issue was resolved.  If Mr. [redacted] would like any additional information regarding the support service he has signed up for with [redacted] Support he will need to contact them directly as Acer is not providing this support to the consumer.
 
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

11/24/2015                                Revdex.com Austin Office 1005 La PosadaAustin, TX 78752RE:  [redacted] [redacted]Thank...

you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.  A member of Acer’s Corporate Customer Care spoke with Mr. [redacted] and we have agreed to replace the monitor for customer satisfaction.I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.Best Regards,Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because: Acer did not put a recovery option from boot, I did ask IT tech about if windows 7 CD can delete recovery from boot, he said noway, the boot option is blocked and nothing can delete it, now I remember the CD they send me in 2010, now  was not the right CD for my computer, that was why I throw it away.
Regards,
[redacted]

6/14/2016                                 
 
 
 
Revdex.com
Austin Office
1005 La Posada
Austin,...

TX 78752
 
RE:  [redacted] – [redacted]
 
Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care has spoken with Ms. [redacted] and we have agreed to cover a 1 time free-of-charge repair and provide 2nd day shipping in to the facility and back from the facility.
 
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

January 5, 2016   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case#...

[redacted]                  [redacted]                  Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care spoke with Ms. [redacted] and unfortunately we were not able to find any system registered to Ms. [redacted].  It was recommended that Ms. [redacted] try to get in touch with the store that sold her the computer to see if they have any records of the unit that was sold to her.      I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care

July, 2,...

2015                                      ...⇄    Revdex.com 1005 La PosadaAustin, TX 78752   RE:  Case# [redacted]    [redacted]  Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has spoken with Mr. [redacted] regarding this issue.  Mr. [redacted] has a Gateway desktop computer that has gone out of warranty as of 12/23/2011.  Mr. [redacted] advised the hard drive in his computer was defective and he replaced the hard drive but he is having issues installing the software on his replacement hard drive.  We have offered to send out another set of recovery media to Mr. [redacted] but it does not appear that the software he ordered from us is the issue.  Mr. [redacted] is upset that we are unable to provide him with free technical support or any diagnostic tools to help aid him in trying to figure out why this software will not load on the replacement hard drive.  We have advised Mr. [redacted] that unfortunately we do not offer free out of warranty support and we have offered some suggestions to try and assist him with getting this resolved but we will be unable to assist him further with the support he is requesting free of charge.  I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because:I received the computer last Thursday or Friday. There was no invoice or paperwork to indicate what they did, If anything. As I indicated before, Acer had so many complaints about the keyboard on this computer that they created a "second generation ". Of course my husband knew nothing about this when he purchased the computer as a gift. I had to send the computer for repair within 6 weeks of purchase 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It's not possible for me to send the monitor esp. before October 6, 2017 for two reasons: 1) this monitor is essential for daily work and meetings so the loss of use will become a serious issue for me especially since from now to early December is the most busy time of the year. 2) the monitor could break easily during the shipping without the original package esp. the glass front and the corners. I don't know why I cannot send it after Oct 6; the other warrantees I have worked with will honor the warrantee as long as the time the case initiated is within warrantee coverage.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It has not fixed my issues yet of computer being fixed.I have no way of know if problems will be fixed until I get the materials from Acer/Gateway and see if fix will work or not.It has in no way resolved issues with [redacted].If the solution suggested by Acer/Gateway does not work, IE the total reset of computer to factory settings and recovery, then my next step to resolve the issue will be to contact Microsoft tech support, purchase a service contract with them, and have the fix the issues.  This still leaves me with a contract purchased from [redacted] purchased at $150.00,  and them not fixing my computer as paid to do so. 
Regards,
[redacted]

3/06/2017                                 
 
 
 
Revdex.com
Austin Office
1005 La Posada
Austin,...

TX 78752
 
RE:  [redacted] - [redacted]
 
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care spoke with Mr. [redacted] and we advised him that a company that is not authorized to sell our products sold this unit and we cannot honor a new warranty on it due to age of the unit since manufacturing.
 
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

August 23, 2016   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case# [redacted]                               [redacted]                  We found out Mr. [redacted] paid FedEx to package the unit and Acer paid for the shipping.  Due to Mr. [redacted] not being able to file a claim with FedEx for improper packing we have agreed to repair the unit this one time for customer satisfaction.   I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care

May 28, 2015
 
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
 
                             RE:  Case#...

[redacted]             [redacted]
 
Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers.
 
We regret to hear of the difficulty Mr. [redacted] has had with his Gateway computer. 
A member of Gateway’s Corporate Customer Care spoke with Mr. [redacted] regarding this matter on 5/28/2015. We apologized for the issue he had with his computer.
 
It was explained to Mr. [redacted] the desktop computer he purchased does not meet the specifications of certain games. Gateway offered to sell Mr. [redacted] a larger Power Supply to assist with upgrading his computer but he declined the offer.
 
Unfortunately, we will not be able to honor Mr. [redacted] request to return the computer due to him not being able to play his games.
 
I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
 
Best regards,
 
Corporate Customer Care

7/07/2015                                     Revdex.com Austin Office [redacted]...

[redacted] RE:  [redacted] Thank you for your recent inquiry on behalf of [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care contacted [redacted] on behalf of his complaint. We apologize for any misinformation [redacted] received in regard to the specifications of his computer. The Quick User Reference Guide [redacted] is referring to is a generic guide for all the variations of models in this particular computer series. If [redacted] needed more information regarding specifications for his model, the specifications are listed on the outside of the computers original packaging.  I have reviewed the Chat Logs that [redacted] is referring to in his Revdex.com Complaint and originally [redacted] was advised by one of our agents that the unit does have wireless capability, but the agent quickly corrected his statement letting [redacted] know that after speaking with engineering, the unit does not have wireless capability. [redacted] was also informed that the unit does not have wireless capability after speaking with chat support.  We apologize for any inconvenience this may have caused [redacted]. While we are unable to exchange his unit for a different model, If [redacted] is within his return period with Walmart to exchange or be refunded for the unit he can certainly check his options with them, or he can hard wire the unit to the internet.  I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

February 6, 2018   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case#...

[redacted]                  [redacted]                  Thank you for your recent inquiry on behalf of Mrs. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care spoke to Mrs. [redacted] regarding her computer.  The computer was showing out of warranty according to the ship date so the receipt was requested to show the purchase date from Walmart.  Acer would not be able to refund Mrs. [redacted] for the computer she purchased in 2017.  The warranty on the unit is for repair, the computer has been setup for repair.    I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care

January 25, 2017   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case# [redacted]                               [redacted]                  Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   The standard warranty does not cover damage or cracked screens.  If Mr. [redacted] would like to get the unit repaired we could repair it for a fee.    I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care