Special Occasions Bridal

August 5, 2015                             Revdex.com Austin Office 1005 La PosadaAustin, TX 78752 RE:  Case# [redacted]  The Intel Celeron Processor is a power efficient quad core processor that throttles between 1.86 ghz – 2.0 ghz based on usage and energy efficiency.  Per [redacted] that Mr. [redacted] references, their website clearly states “Acer Aspire NX.MH1AA.003 E1-510P-2671 Notebook PC - Intel Celeron N2920 1.86 GHz Quad-Core Processor - 8 GB DDR3 SDRAM - 500 GB Hard Drive - 15.6-inch Touchscreen Display - Windows 8.1 64-bit Edition.”  Again we would like to apologize for any confusion Mr. [redacted] has experienced in regard to the specifications of his Intel Celeron Processor. I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

1/09/2018
 
 
 
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
 
RE:  [redacted] - [redacted]
 
Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve...

consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care Team has reached Ms. [redacted] and agreed to cover her inbound shipping (Priority Overnight through FedEx) as she will have to send the unit in due to having a repair warranty.
 
I did go ahead and explain to the customer that we cannot be held responsible for the loss of data per the Standard Manufacturer’s Warranty.
 
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me
 
 
Best Regards,
 
Corporate Customer Care

April 8, 2016   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case#...

[redacted]                               [redacted]                  Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has been in contact with Ms. [redacted] regarding her computer.  The representative explained that we would not be able to replace the computer but that we would have it repaired by one of our senior technicians.  The representative will provide and email with a shipping label and follow up with Ms. [redacted] after the repair to make sure everything is working properly.       I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because: Your photos show the vertical lines on the screen, it did not show the crack or physical damage. In fact, on the phone call you stated it is INTERNAL and one cannot see it.So the question is, is the "crack" a physical damage due to misuse or it is actually a manufacturing defect. After all, there is NO sign of any damage at the outside of the LCD. If the crack is due to external force/pressure, does it make sense one will see it by eye? By any means, perhaps, you can give me some proof that one can crack a PC monitor LCD internally yet there is no sign at the outside. 
Regards,
[redacted]

February 15,...

2017                                      ...⇄
 
 
 
Revdex.com
1005 La Posada
Austin, TX 78752
 
 
 
RE:  Case# [redacted]    [redacted]
 
 
Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care has spoken with Ms. [redacted] regarding this issue.  We advised Ms. [redacted] her computers warranty ended 7/9/2012 so it is no longer eligible for repair under the warranty.  We did have Ms. [redacted] computer in our repair depot in the fall of 2016 and at that time the optical disk drive was working however we did not test the functions of the product burning CD’s.  We let her know she may attempt to reinstall her operating system to see if that will help resolve her issue otherwise we do offer out of warranty repair for $259.99 USD plus tax and that cover parts and labor.  Ms. [redacted] is going to attempt to reinstall her software and if that does not work she may check with a local repair shop for further assistance.
 
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

November 20, 2017   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case#...

[redacted]                  [redacted]                  Thank you for your recent inquiry on behalf of Mrs. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care talked with Mrs. [redacted] regarding her computer.  The computer was purchased in 2014 and it came with a one year warranty so at this time it is out of warranty.  The agent offered to repair the unit for a fee.  Mrs. [redacted] said she would give us a call back if she decided she wanted to get the unit repaired for a fee.   I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care

April 19, 2016   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case#...

[redacted]                               [redacted]                  Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has been in touch with Mr. [redacted] regarding the computer issues.  The representative agreed to set the unit up for service so it could be brought in to determine what is going on.  The representative also provided a shipping label so the shipping would be covered.  We will follow up with the customer after repair to make sure the unit is working properly.   I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care

August 30,...

2016                                      ...⇄
 
 
 
Revdex.com
1005 La Posada
Austin, TX 78752
 
 
 
RE:  Case#[redacted]     [redacted]
 
 
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care has spoken with Mr. [redacted] regarding this issue.  We have provided Mr. [redacted] with prepaid shipping label for customer satisfaction and Mr. [redacted] has accepted our offer.  We will also follow up with Mr. [redacted] after getting his computer back from repair to ensure his issues are resolved.
 
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because: They did reach out to me, however I would like the process to be in writing through a mediator. I wouldn't have contacted the Revdex.com otherwise. 
Regards,
[redacted]

January 20, 2016                                  
Revdex.com
Austin Office
1005 La Posada
Austin, TX...

78752
RE:  [redacted]– [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
A member of Acer’s Corporate Customer Care spoke with Mr. [redacted] in regard to the issue. We sincerely apologize that Mr. [redacted] experienced issues with his Acer product shortly after purchase. While we are unable to refund Mr. [redacted] for his purchase, he was offered repair under his one year Standard Manufacturer’s Warranty. Mr. [redacted] accepted our offer. A follow up call will be made once he receives his computer back from repair to ensure everything is working properly.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care

Thank you for your recent inquiry on behalf of [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.  We regret to hear of the issues that [redacted] is experiencing with her Acer...

Chromebook. A member of Acer’s Corporate Customer Care Team has spoken with [redacted] regarding his computer.  [redacted] stated he received the Chromebook back today and it appears to be working fine. I have provided [redacted] with my direct contact information should he run into any issues in the future. I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

9/22/2015                                     Revdex.com [redacted]
[redacted] RE:  10818718 – Melissa [redacted] Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has provided Ms. [redacted] with her direct number for assistance and this department is teamed to assist with all matters in regards to this complaint.  We do all assistance via phone contact so we would require Ms. [redacted] to call for further assistance in this matter. I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

January 15,...

2016                                      ...⇄
Revdex.com
1005 La Posada
Austin, TX 78752
RE:  Case# [redacted]    [redacted]
Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
A member of Acer’s Corporate Customer Care has spoken with Ms. [redacted] regarding this issue.  We have advised Ms. [redacted] that her warranty with Gateway expired 11/29/2014. Unfortunately we are unable to provide her with a free repair or a replacement however we have offered a reduced rate repair for Ms. [redacted] and she has accepted our offer.  She has been provided a shipping label to pay for her inbound shipping and we will follow up with her after she gets the computer back from repair to ensure her issue has been resolved.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care

January 4, 2017   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case#...

[redacted]                               [redacted]                  Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care talked to Mr. [redacted] regarding his computer.  The representative offered to set the unit up for repair and provide a shipping label so Mr. [redacted] would not be out the shipping cost.  Mr. [redacted] said he didn’t want repair and he was going to look at selling the product.    I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because:I informed the ACER Computer agent that (I) Her company should have a record of their sales to everybody who ever bought their computer. I returned the computer to Acer Computer TWICE for repairs.(11) My previous ACER CONTACT NAME is: [redacted]. I listed this name in my original complain with the Revdex.com.(III) ACER' s Marketing Dept continue to contact me urging me to EXTEND WARRANTY on an Acer computer that I don't have. The acer computer agent is too lazy to contact her 'internal resources' for more info on an ACER Computer.(iv) In my complain with the Revdex.com I listed the "order number' for this Acer Computer. The SERIAL NUMBER for this ACER computer is:[redacted](v) In my complain with the Revdex.com I gave the date when I purchased the computer and how I paid for the computer(vii) I last shipped the computer to: Acer Service Corp-US, [redacted].As you can see I have provided several relevant info to help Acer Computer locate and resolve this issue. It is obvious to me that Acer Computer does not keep good record of their sales. From the response of Acer to me they don't believe that I ever purchase a computer from them. I paid with a credit card and Acer have repaired the computer TWICE in the past. It is not the job of a customer to keep record of services. 
Regards,
[redacted]

7/31/2015                                     Revdex.com Austin Office 1005 La PosadaAustin, TX...

78752 RE:  [redacted] - [redacted] [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care spoke to Mr. [redacted], via phone, and offered him a reduced fee for out of warranty repair. The repair the customer is referencing was handled back in April of 2013 and since then both the unit and repair warranties have expired.  Please be advised that the unit’s warranty expired on 5/4/2014. I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

Thank you for your recent inquiry on behalf of [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.  A member of Acer’s Corporate Customer Care spoke with [redacted] regarding his...

computer.  The computer was received at our repair center and it was found to have some type of liquid spill.  The standard warranty does not cover liquid spills.  [redacted] was informed we could either ship the unit back not repaired or we could offer to replace the unit for a fee.  [redacted] requested the unit be shipped back to him not repaired. I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.

August 3, 2016   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case#...

[redacted]                               [redacted]                  Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care talked to Mr. [redacted] about the shipping of his computer.  The shipping is the customer’s responsibility but for customer satisfaction we have agreed to send Mr. [redacted] FedEx label.   I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care