Special Occasions Bridal

June 3, 2016   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case#...

[redacted]                               [redacted] [redacted]                  Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has been in touch with Mr. [redacted].  When the representative talked to Mr. [redacted] he said the issue had been taken care of.  It looks like Mr. [redacted] was able to get in touch with a representative and they agreed to send him a label so the shipping in would be covered.   I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care

10/20/2015                                Revdex.com Austin Office 1005 La PosadaAustin, TX 78752RE:  [redacted] – [redacted]Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.  A member of Acer’s Corporate Customer Care has researched the issue and found that as of 10/14/2015 the order was cancelled due to fraud reasons.We would not provide a reason as to why it is flagged as fraud. There are certain items that have to be verified in order for it to pass the fraud check. Please note that in order to avoid potential fraudulent activity, the specific reasons for classifying an order as fraudulent is not something that is shared.I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.Best Regards,Corporate Customer Care

December 23, 2015 Revdex.com Austin Office 1005 La Posada Austin, TX 78752                       RE:  Case# [redacted]          ...

[redacted]                Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers. We talked to Mr. [redacted]’s friend and he said the issues had been resolved.  We looked at the case and the unit is setup for service under warranty and we have left Mr. [redacted] a message to give me us call if he has any other concerns or questions. I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond. Best regards, Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because:They didn't read my complaint.  I wonder if that was just a copy/pasted reply.  That's what usually happens when people don't read your email.  OF COURSE you have to sign for a $800 item.  The problem is I was not allowed to sign for it anywhere but  home.  And how many people order stuff like this and don't work.  I could just as easily sign for it at FedEx shipment center or a FedEx [redacted].  But this is a simple option they don't allow.  That's the point of all of  this.  They are blocking all other delivery options unnecessarily.  The item was to be sent back today b/c of this.  But I had to drive an hour to/from work to go home and pick it up but it was left outside my front door at 9:30 AM unattended.  NOT SAFE at all.  But that's the only option I had or it was going to be sent back.  And then weeks just to reorder it.  POOR customer service to start off with... followed up with more bad service and a lousy response.  Jeesh.  Wondering if I should have ordered this now or not.  How's service going to be in the coming months and years??? 
Regards,
[redacted]

February 15, 2018   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case#...

[redacted]                  [redacted]                  Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care spoke to Mr. [redacted] regarding his computer.  The computer was purchased from Walmart as an open box or sold as is.  The Acer warranty would only apply for new sealed in box units.  The agent offer to work with him if he needed repair but Mr. [redacted] was not having issues with the unit he just wanted the unit registered.  The unit has been registered to Mr. [redacted] but unfortunately the unit is not under warranty.   I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because: I should not have to pay for this repair at all. The item had ship damage. This was clearly stated by rep. The only reason I paid the $25 is that I need that laptop for school and I CANT AFFORD A BRAND NEW ONE. If I am refunded the $25 I paid for the repair, I will be satisfied. Otherwise, my complaint still stands.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

October 21, 2016   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case#...

[redacted]                               [redacted] [redacted]                  Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has been in touch with Ms. [redacted].  We have agreed to bring the unit in for repair and for customer satisfaction we will send a link with a FedEx label so the shipping will be covered.  We will contact Ms. [redacted] after the unit has been received to make sure everything is working properly.   I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care

November 16,...

2017                                      ...⇄       Revdex.com 1005 La Posada Austin, TX 78752       RE:  Case# [redacted]    [redacted]     Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.    A member of Acer’s Corporate Customer Care has spoken with Mr. [redacted] regarding this issue.  We have discussed with Mr. [redacted] that when he spoke with the agent about the charging issue he did not advise the agent at that time the screen was damaged on the phone.  We have explained per his Standard Manufactures Warranty damages are not covered by Acer.   When Mr. [redacted]’s product arrived and we found it to be damaged and we contacted him to provide him options to either send the new phone back to us and we would not bill his credit card or he could keep the phone and he would be billed the amount of his preauthorization.  He had 30 days to do this however he did not return the phone so we have since billed him for the phone and we have returned his damaged phone back to him as of yesterday.   We have attached a copy of our warranty to this response for your review.  Had we been aware of the damages to Mr. [redacted]’s phone prior to him sending it to us we would have been able to advise him this was not going to be covered but unfortunately this information was not provided at the time of the call.  Every effort has been given to Mr. [redacted] to resolve his issue and there are no other options we are able to provide him.   I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.       Best Regards,   Corporate Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please be advised that the information provided by Acer of America Inc as to the time and date that I submitted my order is incorrect. See attached image file for further details. Thank you.
Regards,
[redacted]

7/26/2017
 
 
 
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
 
RE:  [redacted] – [redacted]
 
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care has emailed Mr. [redacted] to offer the following model: Acer TMP259-M-77LY. Part number is NX.VDSAA.003.
 
The unit being offered has many upgrades as we are unable to source their exact model.
 
We understand that the screen size is a concern however, we could not find a unit in their screen size that would not have been a downgrade. The weight of this unit is 4.92 pounds and their unit is 3.31 pounds. This unit ships with the same operating system as their unit which is Windows 7 Professional. All of our units ship with VGA and RJ45 as a standard, so they would not be losing this capability. Also, the warranty of their original product would transfer to the replace as we are going to be replacing it under their warranty. Lastly, pricing on computers fluctuate up and down as newer models become available.
 
Also, we have sent 2 emails requesting a copy of their proof of purchase so that we can explore other options if they are not happy with the upgraded unit being offered.
 
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

March 15, 2016   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case# [redacted]                               [redacted]                  Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care replaced Ms. [redacted] unit and at this time she is testing the unit.   I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care

November 30,...

2016                                      ...⇄
 
 
 
Revdex.com
1005 La Posada
Austin, TX 78752
 
 
 
RE:  Case# [redacted]    [redacted]
 
 
Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care has spoken with Ms. [redacted] regarding this issue.  We have advised Ms. [redacted] that normally her warranty does not cover inbound shipping but since this issue occurred and was documented in the first 90 days of service we have emailed her a onetime inbound shipping label to use in order to address the issue she is having with her computer.  She has accepted our offer and we will follow up with her after her repair.
 
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

1/12/2016                                 
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
RE: ...

[redacted] – [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
A member of Acer’s Corporate Customer Care spoke with Mr. [redacted] and explained to him that with a cracked LCD the damage can spread due to the liquid component of the LCD seeping within the unit.
Mr. [redacted] was advised that physical damage voids the warranty and that in order to put the unit back in warranty we would have required him to pay for the repair costs. 
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care

June 23, 2017   Revdex.com Austin Office [redacted] Austin, TX 78752                         RE:  Case#...

[redacted]                               [redacted]                  Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care talked to Ms. [redacted] regarding her tablet.  Ms. [redacted] is upset that [redacted] would not take the unit back and give a refund.  The representative explained that each store has their own return policy.  The representative let Ms. [redacted] know that if she was having issues with the product we could set the unit up for service.  Ms. [redacted] said that the unit is working but it is just not as fast as she would like.  The representative let Ms. [redacted] know we would not be able to give a refund or replace the product.  Ms. [redacted] said she was going to sell the tablet.    I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because:The response from Acer was highly disingenuous -- as is to be expected since, it was made strictly over the phone and not put in written form -- indicating that the information in the warranty status for the device I purchased specifying that it was purchased from [redacted] (indicated as the shipper in the FedEx tracking information) on 6/1/2017 actually reflects where and when Wal-Mart obtained Notebook Computers of that same model in bulk for retail distribution on behalf of Acer. If this were indeed the case, however, there would be no previous warranty status for the device at all, since there would be no reason for [redacted] to register the device with Acer prior to shipping the device to Wal-Mart for retail distribution (see attachment). I also find it highly implausible that he country's largest retailer would allow merchandise to be included in its inventory as "new" that had been manufactured 7 months previously without an arrangement in place to repackage refurbished merchandise and distribute it as retail on behalf of Acer, as the device has a manufacture date of 12/3/22016.  The obfuscations by Acer tend to confirm that the merchant has a policy of reserving both its warranty status and new merchandise for direct customers whenever possible, in keeping with a growing trend among manufacturers of consumer electronics in this country, which the retailers themselves are increasingly actively participating in.
Regards,
[redacted]

June 30,...

2016                                      ...⇄
 
 
 
Revdex.com
1005 La Posada
Austin, TX 78752
 
 
 
RE:  Case# [redacted]    [redacted]
 
 
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care has spoken with Mr. [redacted] regarding this issue.  We have discussed the issues Mr. [redacted] is having with his monitor and we have set up for the monitor to be sent back to our repair depot with a pre-paid shipping label.  Once the monitor arrives it will be assigned to a senior technician to repair the product and we will follow up with Mr. [redacted] before returning the product to ensure the issue is resolved before shipping it back out.  Once repaired we will also ship his monitor back overnight delivery to expedite this repair process and we will again follow up after the repair to ensure all issues regarding this monitor have been resolved.  Mr. [redacted] has accepted our offer and will get the monitor shipped in shortly.
 
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

8/10/2016                                 
 
 
 
Revdex.com
Austin Office
1005 La Posada
Austin,...

TX 78752
 
RE:  [redacted] – [redacted]
 
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care has spoken with Mr. [redacted] and advised him that packaging is the responsibility of the customer.
 
We received the unit with damages caused by inadequate packaging. Please note that I have attached a picture of the box and material used to ship the unit as well as 2 photos showing the damage to the unit.
 
Per email sent to customer when the repair is set up:
 
“We recommend shipping the product in packaging that provides the product with a degree of protection equivalent to that of the original packaging.
 
We recommend;
Using 3 to 5 inches of bubble wrap to protect your product
Using 3 inch wide plastic packing tape or 3 inch wide reinforced water-activated paper tape to seal the box.”
 
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

7/19/2017
 
 
 
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
 
RE:  [redacted] – [redacted]
 
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care has emailed Mr. [redacted] to offer the following model: Acer TMP259-M-77LY. Part number is NX.VDSAA.003.
 
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

October 18, 2016   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case#...

[redacted]                               [redacted]                  Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has been in touch with Ms. [redacted].  We have agreed to bring the unit in for repair and we will have one of our senior technicians look it over to make sure everything is addressed.   We will contact Ms. [redacted] after the unit has been received to make sure everything is working properly.   I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care