Special Occasions Bridal Reviews (437)
Special Occasions Bridal Rating
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1/17/2017
Revdex.com
Austin Office
1005 La Posada
Austin,...
TX 78752
RE: [redacted] – [redacted]
Thank you for your recent inquiry on behalf of Mr. **. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care reached Mr. ** and agreed to handle the issue by sending him a video card under warranty to address his issue.
I hope this letter has satisfactorily addresses the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
9/25/2015 Revdex.com Austin Office 1005 La PosadaAustin, TX...
78752 RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of Ms. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care contacted Ms. [redacted] and she advised that all was resolved on the unit and it is now functioning and does not require further assistance. I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care
January 17,...
2017 ...⇄
Revdex.com
1005 La Posada
Austin, TX 78752
RE: Case# [redacted] [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has spoken with Mr. [redacted] regarding his complaint. We have discussed with Mr. [redacted] we do believe we can resolve his issue and we have provided him with a prepaid shipping label to send his computer back so we can resolve his issue and we will also expedite the computer back after repair and follow up to ensure his issues are resolved. Mr. [redacted] has accepted our offer and has shipped the computer to us to repair.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
10/06/2017
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
RE: [redacted] – [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer...
complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care Team spoke with Mr. [redacted] regarding this issue. We have agreed to expedite the unit in and back from the facility. We have also agreed to have the unit expedited through our repair process.
I hope this letter has satisfactorily addresses the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me
Best Regards,
Corporate Customer Care
7/13/2016
Revdex.com
Austin Office
1005 La Posada
Austin,...
TX 78752
RE: [redacted] – [redacted]
Thank you for your recent inquiry on behalf of Ms. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has attempted to reach Ms. [redacted] on several occasions with no response.
Calls were made to the customer on 7/8/2016, 7/11/2016, 7/12/2016 and 7/13/2016. We were unable to leave a voicemail due to the customer not having the service set up.
Also, please note that we sent 2 emails on the following dates requesting contact: 7/11/2016 and 7/13/2016.
We have received information from the third party out of warranty company she reached and they stated that they agreed to refund the total amount she paid for their support.
I hope this letter has satisfactorily addresses the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
5/29/2015 Revdex.com Austin Office 1005 La PosadaAustin, TX...
78752 RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care has contacted Mr. [redacted] and discussed the concerns he expressed in his complaint. We explained to him how our repair process is all automated (via email). Agent agreed to send him a copy of his receipt once the repair has been completed and the card is actually charged. Also, for customer courtesy we will be shipping his unit back priority overnight once the repair has been completed. I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care
4/15/2016
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
RE: ...
[redacted] – [redacted]
Thank you for your recent inquiry on behalf of [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A number of Acer’s Corporate Customer Care representatives has spoken with [redacted] and we have agreed to bring the tablet in for repair.
We have also offered expedited shipping inbound and outbound from the repair facility.
I hope this letter has satisfactorily addresses the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
April 6,...
2016 ...⇄
Revdex.com
1005 La Posada
Austin, TX 78752
RE: Case# [redacted] [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has spoken with Mr. [redacted] regarding this issue. We have explained to Mr. [redacted] that the software that comes with his computer is an OEM version which does not require a product key. We let him know that if he purchases a retail copy of Windows that copy will have its own product key. We have also advised Mr. [redacted] if he would like to purchase recovery media for his computer we do sell it for $19.95 + tax. Mr. [redacted] asked for us to send him a free copy of the media because he never received it when he purchased the computer. We have advised Mr. [redacted] that the computer did have a recovery partition with a copy of the media however when he installed the 3rd party software it overwrote the partition so it is no longer available. We also advised Mr. [redacted] we did send him a free copy of the recovery disks in January 2010 however he has misplaced them and feels that we should send him another copy free of charge. We have advised Mr. [redacted] it is unfortunate he has misplaced the media we previously sent him but if he would like another copy to replace it he would be required to purchase. He has declined our offer.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
September 14,...
2017 ...⇄ Revdex.com 1005 La Posada Austin, TX 78752 RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care has reviewed Mr. [redacted]’s complaint. On 8/30/2017 Mr. [redacted] set up a repair case from our Acer website for his Acer monitor. The symptoms he included were: Step 1: Power on Step 2: Look at the screen. He was provided an email with instructions how to pack and ship the product to send in for repair. Mr. [redacted]’s monitor arrived on 9/11/2017 at our repair depot. Upon receiving the monitor we noticed the product to have a cracked LCD. (We have included a photo of Mr. [redacted]’s screen with this response.) The 3 year Standard Manufactures Warranty that accompanies Mr. [redacted]’s monitor ([redacted]) does not cover physical damage and that is why we contacted him to provide him options for an out of warranty repair. Mr. [redacted] has declined our offer for an out of warranty repair and we have since returned the product back to him unrepaired under FedEx Tracking Number [redacted]. If Mr. [redacted] would like to accept our offer for an out of warranty repair he is welcome to contact us back and we can set it up with a credit card or debit card over the phone. The fee as quoted is $232.34. Since we have already shipped his product back we would be willing to offer a onetime return shipping label to send it back in for the repair if he would like to accept our offer. I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care
November 25, 2015Revdex.comAustin Office1005 La PosadaAustin, TX 78752
RE: Case#...
[redacted] [redacted]Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com
efforts to resolve consumer complaints and to promote communications between
businesses and consumers.We talked to Mr. [redacted] and agreed to cover the shipping
in for customer satisfaction.I hope this letter has satisfactorily addressed the
Revdex.com concerns. Thank you again for your inquiry and for
providing us the opportunity to respond. Best regards,Corporate Customer Care
September 10,...
2015 ...⇄ Revdex.com 1005 La PosadaAustin, TX 78752 RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Mr. **. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care has spoken with Mr. ** regarding this issue. We had Mr. ** send his computer in to be inspected for damages at our expense. After inspection of the computer we found there is a bend in the lid on the left side of the notebook and the crack on the LCD screen originates from this location. We have advised Mr. ** this is not a defect with the notebook and we have offered to reduce the fee for our out of warranty repair to $60 for him to repair the computer. Mr. ** has accepted our offer and we are currently repairing the computer and it will be returned to him shortly. I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care
July 10, 2015 Revdex.com Austin Office 1005 La PosadaAustin, TX 78752 RE: [redacted] – [redacted]...
*. [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care spoke with Mr. [redacted] concerning his complaint. We sincerely apologize for the inconvenience Mr. [redacted] had in attempting to purchase a computer through our e-Commerce department. It is our responsibility to protect the best interests of our consumers as well as our company. We have a verification process which includes certain criteria. If we are unable to match the information provided we are asked to cancel the order. An e-Commerce agent will be giving Mr. [redacted] a call today to discuss and process the order if Mr. [redacted] is still interested. I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care
I have spoken to [redacted], a member of Acer corporate customer care on Oct 4, and worked out an amicable solution to this case. I am still awaiting the parts as agreed upon in our telephone discussion. So as long as there are no issues in receiving the promised parts, then I would consider this matter resolved.
[redacted]
October 6, 2016 Revdex.com Austin Office 1005 La Posada Austin, TX 78752 RE: Case#...
[redacted] [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care talked to Mr. [redacted] regarding his computer. The representative is working to get the website updated and working with Mr. [redacted] to get his computer updated. I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond. Best regards, Corporate Customer Care
Thank you for your recent inquiry on behalf of [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has attempted...
to contact [redacted] on March 26th, 27th, and 28th. We have left voice mails each time with information for her to contact us however we have not received any response.
If [redacted] would like to discuss this issue further she is welcome to contact us at the phone number that was provided on her voice mails.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
January 17,...
2017 ...⇄
Revdex.com
1005 La Posada
Austin, TX 78752
RE: Case# [redacted] [redacted]
Thank you for your recent inquiry on behalf of Ms. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has spoken with Ms. [redacted] regarding her compliant. At this time she has received her computer from FedEx. We will continue to work with Ms. [redacted] regarding issues she experienced with our technical support and we have also provided her with a contact number to reach someone if she has any further issues she would like to address.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
Complaint: [redacted]
I am rejecting this response because:
This chromebook should not have stopped working in two years.
Regards,
[redacted]
June 3, 2015 Revdex.comAustin Office1005 La PosadaAustin, TX 78752 RE: Case# [redacted] [redacted] An Acer Corporate Customer Care Agent spoke with Ms. [redacted] Tuesday, June 2, 2015 in regard to her complaint. It was explained to Ms. [redacted] when we opened the unit to address the issue with her keyboard, the repair technician discovered a large liquid spill on major components of the computer; this type of damage is not covered under the Acer 1 year Standard Manufactures Warranty. Unfortunately, due to the amount of parts needed to repair the unit, the unit was deemed unrepairable and Ms. [redacted] was offered a replacement unit at a cost. For Customer Satisfaction, the agent offered to reduce the cost of the replacement unit down to $99.00 + tax. Ms. [redacted] declined the agents offer. I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond. Best regards, Corporate Customer Care
Complaint: [redacted]
I am rejecting this response because: I got the hd today but it was not a western digital blue, it was instead a cheaper less inferior hd seagate from a different manufacture as far as I konw you can still get the wd blue everywhere and they still manufacture them with no issues . also requested a windows disc and I didn't receive one either.
Regards,
[redacted]
Thank you for your recent inquiry on behalf of [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. The agent working with [redacted] before the unit was sent it thought the issue might have been software related which it why they tried to reload the software. The agent tried to reload the system but it wasn’t successful so it was recommended that he send the unit in for further troubleshooting. When the unit was received in repair it was determined the unit had a spill, [redacted] was called and informed the damages from the spill were not covered under the warranty. The representative informed [redacted] that we didn’t know where the spill came from and that we only know when we received the unit it had some type of spill inside. When a spill dries it will leave a residue which is what was found when the unit was opened. . I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.