Special Occasions Bridal

Complaint: [redacted]
I am rejecting this response because:1. I did not decline anything. I asked to speak a supervisor because the person at corporate who contacted me, asserted that despite their technical supports failure, my computer would have failed to work inevitably. However, I find that to be an assumption and a failure to admit their technical support further harmed my computer. if I took my vehicle that was under warranty to the service department and they escalated or worstened a problem with my vehicle,  I would be given a loaner vehicle or a replacement depending on the severity and nature of the problem. I am merely asking for quality customer service, for a product I paid for that has shown to be inferior. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I never had a liquid spill. And the guy said he would reimburse my shipping costs. 
Regards,
[redacted]

11/18/2016                               
 
 
 
Revdex.com
Austin Office
1005 La Posada
Austin, TX...

78752
 
RE:  [redacted] – [redacted]
 
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care reached out to Mr. [redacted] and we have agreed to bring his unit in for a Level II Evaluation.
 
We will be expediting the shipping into our facility and back from the facility.
 
Also, we will be making sure the unit is moved to the front of the line upon receiving it.
 
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

May 9,...

2016                                      ...⇄
Revdex.com
1005 La Posada
Austin, TX 78752
RE:  Case# [redacted]    [redacted]
Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
A member of Acer’s Corporate Customer Care has spoken with Ms. [redacted] regarding this issue.  We apologize for any delays we caused her with addressing her issue and we have offered to reimburse her for the hard drive repair she has had performed locally on her computer for customer satisfaction.  Ms. [redacted] has accepted our offer.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because: The ACER representative LIED to me (and you) stating that they do not have any e-mail addresses.  I find it interesting that they communicated with the Revdex.com so "quickly," without using some sort of online text-messaging service. I suggest that they sent a message to the Revdex.com via e-mail, but won't do so for me (or any other consumer). I currently own THREE ACER products: TWO PCs and one monitor.  I will never purchase their products again, and will create a (or join an existing) boycott of their company and will return to doing business with H-P, a company that DOES have published e-mail addresses and doesn't LIE about it. I wonder how THIS response will be communicated by the Revdex.com to ACER? Here's my YELP! review for this lousy, lying company: [redacted]
Regards,
[redacted]

September 8, 2016   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case#...

[redacted]                               [redacted]                  Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has been in touch with Ms. [redacted].  The computer has been repaired and at this time on its way back.  We will contact Ms. [redacted] after the unit has been received to make sure everything is working properly.   I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because:Didn't solve anything, and wouldn't put me in contact with anyone that could.
Regards,
[redacted]

May 25,...

2016                                      ...⇄
Revdex.com
1005 La Posada
Austin, TX 78752
RE:  Case# [redacted]    [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
A member of Acer’s Corporate Customer Care has spoken with Mr. [redacted] regarding this issue.  We currently provided Mr. [redacted] a prepaid label to send his monitor in so we can run some test to determine what is going on with his monitor at this time.  We will follow up with Mr. [redacted] once we have a better idea of the issue.  Mr. [redacted] has accepted our offer and will be sending the monitor to us soon.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care

8/07/2017
 
 
 
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
 
RE:  [redacted] – [redacted]
 
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care has attempted to reach Mr. [redacted] regarding this issue.  We left voicemails on 8/03/2017 and 8/04/2017. Also, he was emailed on today’s date, but still we have received no response.
 
We will leave this case open until close of business on 8/09/2017.
 
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

September 26,...

2017                                      ...⇄       Revdex.com 1005 La Posada Austin, TX 78752       RE:  Case# [redacted]    [redacted]     Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.    A member of Acer’s Corporate Customer Care has spoken with Mr. [redacted] regarding this issue.  We have explained to Mr. [redacted] the warranty that accompanies his monitor is a mail in warranty and he is responsible to provide the packing and shipping costs to send the product to Acer and we cover the cost for repairs and return shipping.  We have offered Mr. [redacted] a prepaid shipping label to assist him with getting his monitor repaired however he has declined our offer.    Mr. [redacted] does not wish to be responsible for packing his product for service due to concerns it will get damaged during the shipping process.  We have informed him that we recommend he remove the neck and base from the monitor and send just the screen and if it is wrapped in 3-5 inches of bubble wrap and fits snugly inside the box it should be well protected during shipping.  We also advised Mr. [redacted] if it were to be packaged as recommended and it were to be damaged we would file the claim with FedEx therefore eliminating any responsibility for the damages.  He continued to decline our offer so we also gave him the option to pay for professional packing at his expense but he also declined that option.   Mr. [redacted] wanted to provide a video to show us the issue he is having with his monitor.  We have advised him he is welcome to provide that to us and we will be happy to provide it to our technician to assist with duplicating his issue and getting his product repaired quickly but Mr. [redacted] continues to decline or offer for repair.   We have advised Mr. [redacted] we are declining to help him resolve the issue he is having with his monitor but we will not be able to provide the options he has requested to resolve this situation.  If Mr. [redacted] would like to set up the repair he may contact us by no later than October 6, 2017 and we will honor our offer to provide the prepaid shipping label.   I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.       Best Regards,   Corporate Customer Care

5/18/2015                                   �...⇄
Revdex.com
1005 La Posada
Austin, TX 78752
RE:  [redacted] – [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
A member of Acer’s Corporate Customer Care has spoken with Mr. [redacted] and we have received Mr. [redacted]’s shipping receipt and will be working to process the refund.
Please note, the refund process can take 4-6 weeks to be finalized. We will be working to refund the total amount of $21.21 USD.
Also, our standard manufacturer’s warranty covers manufacturer defects. It does not cover damage due to liquid spill or any other type of physical damage.
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because:As discussed with the customer service person at Acer over the phone, the final checkout page for an order gives an expected delivery date. That date was the next day, Friday 11/13.It is reasonable to expect that the final checkout page will have accurate information about a customer's order. You wouldn't expect the taxes to change or the cost of the item or the shipping costs. Why should a customer expect the expected delivery date to change? Neither on the final checkout page or on the following email to the customer was the 1-2 days processing delay stated.When I attempted to contact the customer service upon receiving an email from Fedex the next day (Friday 11/13) I was given misinformation on when to contact Acer to find more information. It took 4 phone calls before I received the response that prompted this Revdex.com complaint. The entire customer service experience has felt misleading and deceptive. It's taken a tremendous amount of time to even get the response that I did.Because of all of these factors I feel my complaint still stands.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Your kidding me right, you upload photos close of the monitor and in terrible quality instead of taking a photo from a far to see the crack you guys cause. Seriously if this was the case I would have never bought your stupid product if you guys wont even admit and step up and fix this issue you cause. Your excuses is pathetic and you keep copying and pasting response over and over again. Your simply extorting money from me, this is the last chance to have this fix im already in contact with toronto star and cibc marketplace to do a segment/story on this situation and everything from the phone recordings and emails will be shared and published since you failed to honor your warranty on a perfectly working monitor that was defective but god knows what your tech did to it and give false accusation to there customer and extort there for more money  So its upto you to either replace my monitor or give me my money back.
Regards,
[redacted]

7/21/2015                                     [redacted]
[redacted]
[redacted]
[redacted] RE:  [redacted] – [redacted] Thank you for your recent inquiry on behalf of [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care tried contacting [redacted] via phone and email but we have not been successful in reaching him. We have made 3 phone attempts to [redacted] on 7/14/2015, 7/15/2015 and 7/16/2015 with no response from the customer. Also, sent email to [redacted] on 7/17/2015. The unit has been repaired and was shipped back to [redacted] on 7/20/2015 and shows to be out for delivery on today’s date. I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:the issue at hand is not regarding what is or is not stated on any websites or other coorespondence.once again for the THIRD time I am referring to what is on the LABEL thats attached. to said laptop. the PHYSICAL sticker.I can provide a picture in my next response. please kindly read the entire complaint as I am getting aggrivated with having to repeat myself a million times. this sticker is the RETAIL sellpoint thats attached to any laptop of any brand. it shows how much memory,graphics card/chipset, harddrive and other features of the product. laptop was purchased RETAIL at a physical store. also have the reciept I can provide a copy of.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have no interest in speaking to them on the phone. They keep sending me emails that cannot be replied to. Therefore, I'd rather you handle these people for me. Also, it is a lie that my voicemail isn't set up.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The damages were not regular wear and tear, and they were not due to mishandling on my end. It was a manufacturer flaw and I think that making me pay well over half the cost of the entire unit to simply repair the screen is absurd.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Acer already offered this downgrade on 7/3/2017 and I rejected. I don't know why they are offering the same downgrade model again. Dusty continues to not answer calls (she doesn't call either) and sends emails using [email protected]. I'm not sure what they are trying to achieve here. 
Regards,
[redacted]