Special Occasions Bridal

Complaint: [redacted]
I am rejecting this response because:Talked to Acer's customer care rep, my understanding was that Acer needs to understand what's wrong with their computer, then decide what to do.I accepted to send it back not for repair. I am waiting to know what they find, if they repair, can they fix the same problem in one time?I really do not want to repeat the repairs even if they pay the cost!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have not yet tested the replacement, which is dated 10-2014.  I do not want case closed until satisfied with product
Regards,
[redacted]

6/01/2016                                   �...⇄ />

 
 
 
Revdex.com
1005 La Posada
Austin, TX 78752
 
 
 
RE:  [redacted] – [redacted]
 
 
 
Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care has spoken with Ms. [redacted] and we have agreed to bring the unit in for needed repair.
We mailed a label to Ms. [redacted] in order to cover the inbound shipping to our repair facility.
 
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

October 6, 2015                                       Revdex.com Austin Office 1005 La...

PosadaAustin, TX 78752 RE:  [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has contacted Mr. [redacted] and discussed the issue he is experiencing with his Acer product. We apologize for the continuing issues Mr. [redacted] is having with his computer and have offered to replace the unit. Mr. [redacted] has accepted our offer. A follow up call will be made once he receives the replacement unit to ensure everything is working properly.  I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

7/07/2017
 
 
 
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
 
RE:  [redacted] – [redacted] [redacted]
 
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve...

consumer complaints and to promote communications between businesses and consumers. 
 
Our manufacturer’s warranty states that it is the customer’s responsibility to provide shipping to and from our facility in the event of hardware failure.
 
A member of Acer’s Level II Support team spoke with Mr. [redacted] regarding this issue.  He was provided with courtesy 2nd day shipping into our repair facility and 2nd day return shipping to the address he provided.
 
We understand the situation is frustrating for Mr. [redacted] and are doing what we can to provide him with a working product.
 
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

January 6,...

2016                                      ...⇄
Revdex.com
1005 La Posada
Austin, TX 78752
RE:  Case# [redacted]    [redacted] [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
A member of Acer’s Corporate Customer Care has spoken with Mr. [redacted] regarding this issue.  We have apologized to Mr. [redacted] for the way our chat support handled the issue.  We have advised Mr. [redacted] the red mark he was referring to is actually paint that is put on the screw/bolt during the manufacturing process to mark if the screw or bolt has come loose so it can be adjusted.  We have assured him this is very normal to find on our monitors and apologized for any confusion.  He has accepted our apology and explanation and is satisfied with the issue at this time.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care

5/30/2017
 
 
 
Revdex.com
Austin Office
[redacted]
Austin, TX 78752
 
RE:  [redacted] – [redacted]
 
Thank you for your recent inquiry on behalf of Mr. Shuster.  We appreciate the Revdex.com’s efforts to resolve consumer...

complaints and to promote communications between businesses and consumers. 
 
A member of [redacted] Corporate Customer Care has contact Mr. Shuster and advised that for 1 time customer satisfaction we will provide him free inbound, ground, shipping.
 
Also, customer was advised that the warranty on the product is a 3 year mail-in/carry-in warranty and in the future shipping may be his responsibility.
 
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

1/15/2016                                 
Revdex.com
Austin Office
1005 La Posada
Austin, ** 78752
RE: ...

[redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
A member of Acer’s Corporate Customer Care spoke with Mr. [redacted] on Thursday, January 14, 2016 and requested photos of the cracked LCD to determine if the crack was related to accidental damage or manufacturing defect. Mr. [redacted] did send the photos and a member of Acer’s Corporate Customer Care contacted Mr. [redacted] today to advise that we have determined the crack to be accidental damage and therefore cannot be repaired under the 1 year Standard Manufacturer’s Warranty. Mr. [redacted] was offered a repair at a reduced cost of $90.00 + Tax. Mr. [redacted] declined our offer and disconnected the call.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because:
The way Dusty is handing this case is just too unprofessional
and disappointing. She continued sending emails using her [email protected] email account (preventing me from replying) and never
answered my calls. In addition she never called me besides twice on June (6/26/2017
– initial contact attempt and I missed the call, 6/27/2017 – she offered the
home class laptop as a replacement). She also threatened to close the case
twice so far, claiming that I didn’t respond (see attached).  
 
I apologize but our company and employees know what we need
and we are not going to accept the TMP259-M-77LY. Please stop promoting this
downgrade model (see attached, we don’t need any of those she advertises) as
our answer will remain the same. For the third time, we purchased the TMP645-S-51FE,
the ultraportable laptop, for our employee that travels a lot. What he requires
are portability & mobility. This is like informing us to take a SUV over a
defective sports car. Yes they are both a car but have different purpose. If
this doesn’t make sense to you I suggest that you consult Acer engineers and
find out why they designed and released the ultraportable model.  
 
By the way I’ll be happy to upload the proof of purchase of
the unit if you are going to offer something that is equal or a refund. 
Regards,
[redacted]

January 21,...

2016                                      ...⇄
Revdex.com
1005 La Posada
Austin, TX 78752
RE:  Case# [redacted]    [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
A member of Acer’s Corporate Customer Care has spoken with Mr. [redacted] regarding this issue and he is currently working with our technical support department to replace his tablet. We advised Mr. [redacted] that we will address the other issues he had with our support and thanked him for working with us through this issue to get an agreeable solution. We will continue to follow up with Mr. [redacted] to make sure he has received his replacement tablet and that his issues are resolved.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care

10/15/2015                                   Revdex.com Austin Office 1005 La PosadaAustin, TX 78752 RE: ...

[redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has researched the issue and found that as of 10/14/2015 the order was cancelled due to fraud reasons. It can take 5-7 business days for the bank to reverse the hold on the customer’s credit card.  Please note the hold on the credit card is released on the date the order is cancelled. If after this time the customer still does not show the reversal on the charges he will need to contact his bank for further assistance. I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because:it is a load of crap they are trying to cover there as. What a ridiculous statement . it is a prime example of a big company taking advantage of a small consumer. They should feel shame and do what is right. But I'm sure that is to much to ask.it is sickening to listen to there babble . the computer should never have cracked in the first place what a horrible joke they are. 
Regards,
[redacted]

I am rejecting this response because I have no interest in discussing this matter over the phone. If Acer if America wants a satisfactory resolution, they can e-mail me.
Regards,
[redacted]

February 2,...

2017                                      ...⇄
 
 
 
Revdex.com
1005 La Posada
Austin, TX 78752
 
 
 
RE:  Case# [redacted]    [redacted]
 
 
Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care has spoken with Ms. [redacted] regarding this issue.  We have apologized to Ms. [redacted] that she continues to have a problem with her computer and we have advised her that it was never our intention to return the computer back not repaired correctly.  We have provided Ms. [redacted] an overnight shipping label to send her computer back for us to repair correctly.  Her product has arrived this morning and will be expedited through our repair process and then overnighted back to her to resolve this as quickly as possible for her.  We will follow up with Ms. [redacted] after getting her computer back from repair to ensure her issue is resolved correctly. 
 
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

1/25/2016                                 
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
RE: ...

[redacted] - [redacted]
Thank you for your recent inquiry on behalf of Mr. **.  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
A member of Acer’s Corporate Customer Care spoke with Mr. ** and have offered him a 1 time free of charge repair with free inbound and outbound shipping.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care

3/10/2016                                 
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
RE:  [redacted] – [redacted]
Thank you for your recent inquiry on behalf of Mr. **.  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
A member of Acer’s Corporate Customer Care spoke with Mr. ** and his replacement monitor shipped out via FedEx tracking number [redacted] and shows to have been delivered and signed for by Mr. ** as of 1:13 PM today.
I also called Mr. ** this morning and he acknowledged the unit being delivered today.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because:  Once again Acer is ignoring the actual complaints that I am making, and ignoring the fact that their own company made the statement that the computer was clearly indicated as having wireless capability.  Acer is also trying to make it sound like I am being completely unreasonable.  I am not asking them to reprogram the computer I bought so that it becomes capable of receiving wireless services.  I am asking them to take some type of action in order to correct the fact that I paid $279.00 for a computer that was clearly advertised (by internal packaging) as being wireless capable- this is important because it is the internal packaging that I checked when making sure the computer had everything I needed.  Their suggestion that I take the computer back to a retailer for a refund ignores the fact that I paid a specific amount for a computer that was labeled as doing something that it does not do.  A refund simply means that I would pay more money to receive the falsely implied service.  A social media rep. told me that he understands and that he was suggesting that the internal packaging be altered to "avoid future misunderstandings."  In other words, Acer knows that they are in the wrong, they do not care that they are in the wrong, and the response is being rejected because they have made no offer or attempt to resolve the issue caused by their blatant false advertising (which is proven by the fact that their employee is suggesting a change because of the implications of the current packaging).  Acer has been dishonest, disclosed partial and self-serving information to avoid their responsibility to provide the service and product that they advertise.
Regards,
[redacted]

June 7, 2016                                      ...⇄
 
 
 
Revdex.com
1005 La Posada
Austin, TX 78752
 
 
 
RE:  Case# [redacted]    [redacted]
 
 
 
As previously stated Acer is not able to respond further regarding the issue Mr. [redacted] is having with [redacted] Support.  If Mr. [redacted] has any further issues with [redacted] Support he will need to contact them directly as we can only provide him information we have obtained from them.
 
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

November 17, 2015Revdex.comAustin Office1005 La PosadaAustin, TX 78752                      RE:  Case# [redacted]           [redacted]...

[redacted]Thank you for your recent
inquiry on behalf of Mr. [redacted].  We
appreciate the Revdex.com efforts to resolve consumer complaints
and to promote communications between businesses and consumers.We regret to hear of the difficulties Mr. [redacted] has
had with his Acer Monitor.  A member of
Acer’s Corporate Customer Care spoke with Mr. [redacted] regarding this matter, we
apologized for the issues he had with his monitor and we set the unit up for
service.  The agent will follow up with
Mr. [redacted] after he gets the unit back from service to make sure everything is
working properly.I hope this letter has
satisfactorily addressed the Revdex.com concerns. Thank you again
for your inquiry and for providing us the opportunity to respond. Best regards,Corporate Customer Care

Complaint: [redacted]
I am partially rejecting this response. I appreciate and will accept a new laptop as a replacement for my old non-working one.  However, I have spoken to customer service and have requested that since this will be an entirely new laptop, a year long warranty should come with this NEW laptop that is issued and not just the leftover warranty of 90 days from my old laptop. In addition, this has been a work laptop that I have been without since November 2016 waiting on Acer to make appropriate repairs. However, Acer has been unable to make appropriate repairs to my laptop and this has caused me time lost at work and inconvenience due to not having a working laptop. It is unacceptable to offer only a 90 day warranty on a new product that could also fail as this will be nearly an identical product to my old laptop. Therefore, if this new one fails after 90 days, I will be left with nothing. I would appreciate a 12 month warranty from the time the new laptop is issued.
Regards,
[redacted]