Special Occasions Bridal

Complaint: [redacted] I am rejecting this response because:the user saw the exposed wires caused the sparks and circuits shortcutsPlease see attached photosThere is no evidence that the alleged spill, if any, is connected to the product malfunctioningThe business showed no intention of assuming responsibility or sense of customer caringThe warranty should not be voided without addressing the real cause of damage Regards, [redacted] **

Complaint: [redacted] I am rejecting this response because: As I indicated in my last response, I work in an area where there is no cell phone coverageI asked Acer to communicate by email and Acer did not complyAcer only sends no-reply email messages.making it impossible to communicate with this companyMy Acer desktop has not been successfully repaired -times via remote accessIt's been sent to Acer Repair Corpin [redacted] , Texas for the third timeI am not satisfied, nor am I confident the recent repair will be successful after I use the computer a few timesI am not satisfied with Acer's service on my computer since I firmly believe there is a hardware component on the computer that doesn't drive the software correctlyThis cmputer should be replaced by Acer Regards [redacted]

July 10, Revdex.com Austin Office La PosadaAustin, TX RE: [redacted] – *** * [redacted] Thank you for your recent inquiry on behalf of Mr [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care spoke with Mr [redacted] concerning his complaintWe sincerely apologize for the inconvenience Mr [redacted] had in attempting to purchase a computer through our e-Commerce department It is our responsibility to protect the best interests of our consumers as well as our companyWe have a verification process which includes certain criteriaIf we are unable to match the information provided we are asked to cancel the order An e-Commerce agent will be giving Mr [redacted] a call today to discuss and process the order if Mr [redacted] is still interested I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and they are indicating another company part of their business which is involved in refurbished machinesThis company is called [redacted] and they can be contacted directly at ###-###-#### or by email at [redacted] @ [redacted] .comPlease advise if I should open another case and start all over again Thank you and regards, [redacted]

8/21/ Revdex.com Austin Office La PosadaAustin, TX RE: [redacted] – [redacted] *** Thank you for your recent inquiry on behalf of Mr*** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care contacted MrMr [redacted] back in August of in regards to this issue under a case with the Attorney General We advised the customer at that time that we had repaired the unit and were trying to send it back to the customerCustomer refused the package and we made several attempts to resolve that issueDue to the lack of time without contact from the customer, it was determined by the Attorney General that we made all necessary attempts to return a working product back to the customerWe can offer a replacement on the unit at this timeThe replacement would be a unit that is equal to his original unit in specificationsIf the customer would like to accept this offer he can call us at the number he was providedI hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

November 23, Revdex.com Austin Office La Posada Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Ms*** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has been in touch with Ms*** We have agreed to bring the unit in for repair and we will have one of our senior technicians look it over to make sure everything is addressed We will contact Ms [redacted] after the unit has been received to make sure everything is working properly We have also confirmed that the unit is registered in our system at this time I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

10/24/ Revdex.com Austin Office La Posada Austin, TX RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has reached Mr [redacted] and spoken with him and provided him with the needed support Mr [redacted] was advised that I will follwith him 2-days after he gets his unit back to make sure he has a working product in his hands I hope this letter has satisfactorily addresses the Revdex.com’s concerns We will await the customer’s contact in order to answer any further concerns that he may have If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

7/07/ Revdex.com Austin Office La Posada Austin, TX RE: [redacted] – *** [redacted] Thank you for your recent inquiry on behalf of Mr [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers Our manufacturer’s warranty states that it is the customer’s responsibility to provide shipping to and from our facility in the event of hardware failure A member of Acer’s Level II Support team spoke with Mr [redacted] regarding this issue He was provided with courtesy 2nd day shipping into our repair facility and 2nd day return shipping to the address he provided We understand the situation is frustrating for Mr [redacted] and are doing what we can to provide him with a working product I hope this letter has satisfactorily addresses the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

3/21/ Revdex.com Austin Office La Posada Austin, TX RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr*** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A number of Acer’s Corporate Customer Care representative has emailed the customer as advised I hope this letter has satisfactorily addresses the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

1/17/ Revdex.com Austin Office La Posada Austin, TX RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care reached Mr [redacted] and agreed to handle the issue by sending him a video card under warranty to address his issue I hope this letter has satisfactorily addresses the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

May 31, Revdex.com La Posada Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Mr [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has spoken with Mr [redacted] regarding this issue After speaking with Mr [redacted] we have agreed to reduce the cost of the out of warranty repair to fix his product and he has accepted our offer We have provided Mr [redacted] a shipping label to send his computer back in for service to repair this issue and we will follow up with him once he receives it back to ensure his issue is resolved correctly I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

6/27/ Revdex.com Austin Office La Posada Austin, TX RE: [redacted] – [redacted] * [redacted] Thank you for your recent inquiry on behalf of Mr*** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers An agent in Corporate Customer Care explained to the customer that the unit is refurbished by another company named, [redacted] We forwarded an email to [redacted] asking them to reach out to the customer, due to them carrying the responsibility of the warranty on the product [redacted] responded by stating that they have been in email contact with the customer since Friday, 6/24/ We do not cover the warranty on this product as it was refurbished by [redacted] I hope this letter has satisfactorily addresses the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

November 16, Revdex.com La Posada Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Mr [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has spoken with Mr [redacted] regarding this issue We have discussed with Mr [redacted] that when he spoke with the agent about the charging issue he did not advise the agent at that time the screen was damaged on the phone We have explained per his Standard Manufactures Warranty damages are not covered by Acer When Mr [redacted] ’s product arrived and we found it to be damaged and we contacted him to provide him options to either send the new phone back to us and we would not bill his credit card or he could keep the phone and he would be billed the amount of his preauthorization He had days to do this however he did not return the phone so we have since billed him for the phone and we have returned his damaged phone back to him as of yesterday We have attached a copy of our warranty to this response for your review Had we been aware of the damages to Mr [redacted] ’s phone prior to him sending it to us we would have been able to advise him this was not going to be covered but unfortunately this information was not provided at the time of the call Every effort has been given to Mr [redacted] to resolve his issue and there are no other options we are able to provide him I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

7/26/ Revdex.com Austin Office La Posada Austin, TX RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr*** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has emailed Mr [redacted] to offer the following model: Acer TMP259-M-77LYPart number is NX.VDSAA The unit being offered has many upgrades as we are unable to source their exact model We understand that the screen size is a concern however, we could not find a unit in their screen size that would not have been a downgradeThe weight of this unit is pounds and their unit is poundsThis unit ships with the same operating system as their unit which is Windows ProfessionalAll of our units ship with VGA and RJas a standard, so they would not be losing this capabilityAlso, the warranty of their original product would transfer to the replace as we are going to be replacing it under their warrantyLastly, pricing on computers fluctuate up and down as newer models become available Also, we have sent emails requesting a copy of their proof of purchase so that we can explore other options if they are not happy with the upgraded unit being offered I hope this letter has satisfactorily addresses the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

October 21, Revdex.com Austin Office La Posada Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Ms*** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has been in touch with Ms*** We have agreed to bring the unit in for repair and for customer satisfaction we will send a link with a FedEx label so the shipping will be covered We will contact Ms [redacted] after the unit has been received to make sure everything is working properly I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

Complaint: [redacted] I am rejecting this response because:it is a load of crap they are trying to cover there assWhat a ridiculous statement it is a prime example of a big company taking advantage of a small consumerThey should feel shame and do what is rightBut I'm sure that is to much to ask.it is sickening to listen to there babble the computer should never have cracked in the first place what a horrible joke they are Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease be advised that the information provided by Acer of America Inc as to the time and date that I submitted my order is incorrectSee attached image file for further detailsThank you Regards, [redacted]

April 28, Revdex.com Austin Office La Posada Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Mr*** We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has been in touch with Mr [redacted] regarding the computer issues The representative agreed to set the unit up for service so it could be brought in to determine what is going on The representative also provided a shipping label so the shipping would be covered We will follow up with the customer after repair to make sure the unit is working properly I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

September 29, Revdex.com La Posada Austin, TX RE: Case# [redacted] [redacted] While we do understand Mr***’s need to have continued use of the monitor, the only way to repair his product is for him to send it for service Mr***’s monitor came with a year warranty which ended on 9/25/ He set up his monitor for repair 4/24/for this same issue and has had months to send it but has not done so We have also provided Mr [redacted] several methods of how to pack and ship the monitor for service that should not damage the product and per his warranty he is responsible for packing and shipping the monitor to get it to us for repair If Mr [redacted] does not wish to accept our offer he is not inclined to however, we cannot fix his monitor if he does not wish to follow the warranty repair process I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

February 2, Revdex.com La Posada Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Ms*** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has spoken with Ms [redacted] regarding this issue We have apologized to Ms [redacted] that she continues to have a problem with her computer and we have advised her that it was never our intention to return the computer back not repaired correctly We have provided Ms [redacted] an overnight shipping label to send her computer back for us to repair correctly Her product has arrived this morning and will be expedited through our repair process and then overnighted back to her to resolve this as quickly as possible for her We will follow up with Ms [redacted] after getting her computer back from repair to ensure her issue is resolved correctly I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care