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September 8, Revdex.com Austin Office La Posada Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Ms [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has been in touch with Ms [redacted] The computer has been repaired and at this time on its way back We will contact Ms [redacted] after the unit has been received to make sure everything is working properly I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

Complaint: [redacted] I reject the business response because: although I do accept the response to the recovery media being sent to me at no cost as it should have been done from the gi am satisfied that acer finally agreed to give me a copy of the recovery media free of charge regarding the processor: my complaint still stands and my resolution I still stand firm on due to the following: acer states clearly on the label attached to the laptop(i have photographic proof) that the processor is a quad core ghzthis being said ALL CORES should be true ghz cores not 1.86ghzthe label states nothing about the true specs of the processorweither or not it may or may not be a misprint this is a sellpoint of the machine and is misleadingeven the demo units at [redacted] stated the same on the labels furthermore the processor is end of life on february we purchased this laptop on april intel said that the processor can be removed from the system so all I am seeking is a quad core ghz processor equivalent to or better than the label states compatable with the boards socket type or a price diffrence of the processor based on the MSRP of the processor at time of manufacture from intel when it was in life cyclei think this is a fair and reasonable demand as if I were the OEM of a computer system faced with the same issue I would offer the consumer this very option with my apologiesthis was a dollar laptop not a cheapo dollar basic unit Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I was told could play my game when I bought it and its been freezing up lot they offered look at it but not what I asked for I wanted Desktop plays game that I can upgrade later on I still feel I should get full refund from all the bull I went thru from The Acer Store

Complaint: [redacted] I am rejecting this response because: It's not possible for me to send the monitor espbefore October 6, for two reasons: 1) this monitor is essential for daily work and meetings so the loss of use will become a serious issue for me especially since from now to early December is the most busy time of the year2) the monitor could break easily during the shipping without the original package espthe glass front and the cornersI don't know why I cannot send it after Oct 6; the other warrantees I have worked with will honor the warrantee as long as the time the case initiated is within warrantee coverage Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This chromebook should not have stopped working in two years Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The laptop was returned via FedEx prepaid service under tracking no [redacted] Now is on Acer's side to complete their side of the promise - provide the full refund Regards, [redacted]

12/28/ Revdex.com Austin Office La Posada Austin, TX RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of Ms*** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care Team has reached Ms [redacted] via phone to speak with her and let her know that the refund and returns are handled directly through the reseller as they are the party that received the money for the productDuring the conversation Ms [redacted] advised she has already returned the product to the reseller and received a full refund I hope this letter has satisfactorily addresses the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

Complaint: [redacted] I am rejecting this response because: I have no interest in speaking to them on the phoneThey keep sending me emails that cannot be replied toTherefore, I'd rather you handle these people for meAlso, it is a lie that my voicemail isn't set up Regards, [redacted]

Thank you for your recent inquiry on behalf of [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has attempted to contact [redacted] on March 26th, 27th, and 28th We have left voice mails each time with information for her to contact us however we have not received any response If [redacted] would like to discuss this issue further she is welcome to contact us at the phone number that was provided on her voice mails I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

Complaint: [redacted] I am rejecting this response because:They emailed me from an a dress that cannot receive emailsThey refuse to let me contact themThey expect me to cater to their schedule and call them when I actually work, and such work does not involve sitting behind a desk all day like the representatives at AcerI will never conform to what they wantIf they want me to speak to them directly then they can send me an email that I can reply toFurthermore, I will not be paying for the damage that they causeIf they do not send me a new computer or offer me a full refund I am going to attain a lawyer and pursue a small claims case Regards, [redacted]

June 7, Revdex.com La Posada Austin, TX RE: Case# [redacted] [redacted] As previously stated Acer is not able to respond further regarding the issue Mr [redacted] is having with [redacted] Support If Mr [redacted] has any further issues with [redacted] Support he will need to contact them directly as we can only provide him information we have obtained from them I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

April 8, Revdex.com Austin Office La Posada Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Ms [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has been in contact with Ms [redacted] regarding her computer The representative explained that we would not be able to replace the computer but that we would have it repaired by one of our senior technicians The representative will provide and email with a shipping label and follow up with Ms [redacted] after the repair to make sure everything is working properly I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

Complaint: [redacted] I am rejecting this response because: Once again Acer is ignoring the actual complaints that I am making, and ignoring the fact that their own company made the statement that the computer was clearly indicated as having wireless capability Acer is also trying to make it sound like I am being completely unreasonable I am not asking them to reprogram the computer I bought so that it becomes capable of receiving wireless services I am asking them to take some type of action in order to correct the fact that I paid $for a computer that was clearly advertised (by internal packaging) as being wireless capable- this is important because it is the internal packaging that I checked when making sure the computer had everything I needed Their suggestion that I take the computer back to a retailer for a refund ignores the fact that I paid a specific amount for a computer that was labeled as doing something that it does not do A refund simply means that I would pay more money to receive the falsely implied service A social media reptold me that he understands and that he was suggesting that the internal packaging be altered to "avoid future misunderstandings." In other words, Acer knows that they are in the wrong, they do not care that they are in the wrong, and the response is being rejected because they have made no offer or attempt to resolve the issue caused by their blatant advertising (which is proven by the fact that their employee is suggesting a change because of the implications of the current packaging) Acer has been dishonest, disclosed partial and self-serving information to avoid their responsibility to provide the service and product that they advertise Regards, [redacted] ***

July, 2, Revdex.com La PosadaAustin, TX RE: Case# [redacted] [redacted] *** Thank you for your recent inquiry on behalf of Mr*** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has spoken with Mr [redacted] regarding this issue Mr [redacted] has a Gateway desktop computer that has gone out of warranty as of 12/23/ Mr [redacted] advised the hard drive in his computer was defective and he replaced the hard drive but he is having issues installing the software on his replacement hard drive We have offered to send out another set of recovery media to Mr [redacted] but it does not appear that the software he ordered from us is the issue Mr [redacted] is upset that we are unable to provide him with free technical support or any diagnostic tools to help aid him in trying to figure out why this software will not load on the replacement hard drive We have advised Mr [redacted] that unfortunately we do not offer free out of warranty support and we have offered some suggestions to try and assist him with getting this resolved but we will be unable to assist him further with the support he is requesting free of charge I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

3/06/ Revdex.com Austin Office La Posada Austin, TX RE: [redacted] - [redacted] Thank you for your recent inquiry on behalf of Mr [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care spoke with Mr [redacted] and we advised him that a company that is not authorized to sell our products sold this unit and we cannot honor a new warranty on it due to age of the unit since manufacturing I hope this letter has satisfactorily addresses the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

Complaint: [redacted] I am rejecting this response because: They had me pay to package the defective laptop to send it to there Texas repair plantThey got it and called me to say they fixed it by replacing the hard driveI received it todayI opened it up and started itIt still is is using 100% of the dock and the wifi still jumps from zero to max to times a minute while not downloading or sending anythingAll they did was fix the damage that their agents caused by telling me to do a factory reset on a computer with a faulty disc that is also having major issues sending and receiving packetsThey did not fix the original defectsI'm not sure why the original case was closed when the issue had not even been addressed but the original case is [redacted] More information can be found there.A refund of the entire price of their defective laptopIncluding the tax and the cost of packaging to send it to them for them to not fix Regards, [redacted] ***

3/10/2016 RevDex.com Austin Office 1005 La Posada Austin, TX 78752 RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr. **. We appreciate the RevDex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care spoke with Mr. [redacted] and his replacement monitor shipped out via FedEx tracking number [redacted] and shows to have been delivered and signed for by Mr. [redacted] as of 1:13 PM today. I also called Mr. [redacted] this morning and he acknowledged the unit being delivered today. I hope this letter has satisfactorily addressed the RevDex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care

Complaint: [redacted] I am rejecting this response because: Your kidding me right, you upload photos close of the monitor and in terrible quality instead of taking a photo from a far to see the crack you guys causeSeriously if this was the case I would have never bought your stupid product if you guys wont even admit and step up and fix this issue you causeYour excuses is pathetic and you keep copying and pasting response over and over againYour simply extorting money from me, this is the last chance to have this fix im already in contact with toronto star and cibc marketplace to do a segment/story on this situation and everything from the phone recordings and emails will be shared and published since you failed to honor your warranty on a perfectly working monitor that was defective but god knows what your tech did to it and give accusation to there customer and extort there for more money So its upto you to either replace my monitor or give me my money back Regards, [redacted]

February 6, 2018 RevDex.com Austin Office 1005 La Posada Austin, TX 78752 RE: Case#... [redacted] [redacted] Thank you for your recent inquiry on behalf of Mrs. ***. We appreciate the RevDex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care spoke to Mrs. [redacted] regarding her computer. The computer was showing out of warranty according to the ship date so the receipt was requested to show the purchase date from Walmart. Acer would not be able to refund Mrs. [redacted] for the computer she purchased in 2017. The warranty on the unit is for repair, the computer has been setup for repair. I hope this letter has satisfactorily addressed the RevDex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond. Best regards, Corporate Customer Care

4/25/ Revdex.com Austin Office La Posada Austin, TX RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care representatives has spoken with Mr**, he is going to send us an invoice from the work he is stating was done in [redacted] at cost We are still awaiting a response from Mr [redacted] at this time in regards to his complaint I hope this letter has satisfactorily addresses the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care