Special Occasions Bridal

6/01/ Revdex.com La Posada Austin, TX RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of Ms*** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has spoken with Ms [redacted] and we have agreed to bring the unit in for needed repair We mailed a label to Ms [redacted] in order to cover the inbound shipping to our repair facility I hope this letter has satisfactorily addresses the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you

Complaint: [redacted] I am rejecting this response because: The ACER representative LIED to me (and you) stating that they do not have any e-mail addresses I find it interesting that they communicated with the Revdex.com so "quickly," without using some sort of online text-messaging serviceI suggest that they sent a message to the Revdex.com via e-mail, but won't do so for me (or any other consumer)I currently own THREE ACER products: TWO PCs and one monitor I will never purchase their products again, and will create a (or join an existing) boycott of their company and will return to doing business with H-P, a company that DOES have published e-mail addresses and doesn't LIE about itI wonder how THIS response will be communicated by the Revdex.com to ACER? Here's my YELP! review for this lousy, lying company: [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The Acer Chromebook sent to me was manufactured in year and would NOT work effectively in today's environment, without me paying EXTRA money to UPGRADE this Acer ComputerWhen I started the computer the ERROR MESSAGE that I got is "Chrome sync Error: Chrome OS couldn't syc your data"ACER computer sent to me is an 'old (or refurbished) computer with an old Acer OPERATING SYSTEM(OS) from year This year is year and the (chromebook) technology has changed since year 2013.On several occasions that I discussed with ***(Acer Agent) I told her that sending me year Acer will not work today, but she told me that "Acer has the right to send me a 'comparable Acer chromebook from year 2013"We are now in year and Google Chromebook's OPERATING SYSTEM has changed several times since year The Acer Chromebook sent to me is a piece of junk [redacted] Store (or any other reputable store) will NOT legally sell to a customer a YEAR ACER COMPUTER as NEW in year Does it have to take ACER Computer 4-years to resolve this issue? I am NOT happy with the Acer Computer Chromebook sent to me Regards, [redacted] ***

June 3, Revdex.comAustin OfficeLa PosadaAustin, TX RE: Case# [redacted] [redacted] An Acer Corporate Customer Care Agent spoke with Ms [redacted] Tuesday, June 2, in regard to her complaintIt was explained to Ms [redacted] when we opened the unit to address the issue with her keyboard, the repair technician discovered a large liquid spill on major components of the computer; this type of damage is not covered under the Acer year Standard Manufactures Warranty Unfortunately, due to the amount of parts needed to repair the unit, the unit was deemed unrepairable and Ms [redacted] was offered a replacement unit at a costFor Customer Satisfaction, the agent offered to reduce the cost of the replacement unit down to $+ taxMs [redacted] declined the agents offer I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

August 23, Revdex.com Austin Office La Posada Austin, TX RE: Case# [redacted] [redacted] We found out Mr [redacted] paid FedEx to package the unit and Acer paid for the shipping Due to Mr [redacted] not being able to file a claim with FedEx for improper packing we have agreed to repair the unit this one time for customer satisfaction I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

11/18/ Revdex.com Austin Office La Posada Austin, TX RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr*** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care reached out to Mr [redacted] and we have agreed to bring his unit in for a Level II Evaluation We will be expediting the shipping into our facility and back from the facility Also, we will be making sure the unit is moved to the front of the line upon receiving it I hope this letter has satisfactorily addresses the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me thank you Revdex.com everything is wonderful thank you so very much Regards, [redacted]

I have spoken to ***, a member of Acer corporate customer care on Oct 4, and worked out an amicable solution to this caseI am still awaiting the parts as agreed upon in our telephone discussionSo as long as there are no issues in receiving the promised parts, then I would consider this matter resolved [redacted] ***

7/08/ Revdex.com Austin Office La PosadaAustin, TX RE: [redacted] – [redacted] ***l Thank you for your recent inquiry on behalf of [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care tried contacting [redacted] via phone but he asked us to just respond to the Bureau’s requestUnfortunately, due to us being unable to verify vital information on the account we were unable to process the order I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

June 2, Revdex.com La Posada Austin, TX RE: Case# [redacted] [redacted] We apologize for any confusion caused by our last response Mr [redacted] is correct he did purchase a issue plan good for years on May 23, He has used of his issues currently and was refunded issues by [redacted] Support and currently has issues remaining with them good until 5/23/ [redacted] Support has advised that most of Mr***’s issues were specifically related to Internet Explorer crashing or not working correctly [redacted] support continues to fix this issue with Mr [redacted] however the cause of the issue keeps being reintroduced by Mr [redacted] adding software or clicking on something that continues to cause this issue [redacted] Support cannot be responsible for consumers adding software that causes conflicts with the Operating System Mr [redacted] has also spoken with [redacted] Support in regards to a refund back on November 10, at which time he was advised that they would not provide him with a refund and offered help with his issue and he accepted At that time Mr [redacted] agreed to further support and service were rendered and the issue was resolved If Mr [redacted] would like any additional information regarding the support service he has signed up for with [redacted] Support he will need to contact them directly as Acer is not providing this support to the consumer I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

8/24/ Revdex.com Austin Office [redacted] ** *** RE: [redacted] Thank you for your recent inquiry on behalf of Mr [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care tried calling Mr [redacted] to offer an expedited repairWe will agree to cover inbound shipping (Priority Overnight)Also, we will ship back the same wayPlease note as well once the monitor is received we will move it to the front of the line, to cut off some of the time that Mr [redacted] will be without his monitorI hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

7/19/ Revdex.com Austin Office La Posada Austin, TX RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr*** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has emailed Mr [redacted] to offer the following model: Acer TMP259-M-77LYPart number is NX.VDSAA I hope this letter has satisfactorily addresses the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

11/10/ Revdex.com Austin Office La Posada Austin, TX RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care reached out to Mr [redacted] and we have agreed to replace his unit I hope this letter has satisfactorily addresses the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

January 5, Revdex.com Austin Office La Posada Austin, TX RE: Case# [redacted] [redacted] * [redacted] Thank you for your recent inquiry on behalf of Ms [redacted] We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care spoke with Ms [redacted] and unfortunately we were not able to find any system registered to Ms [redacted] It was recommended that Ms [redacted] try to get in touch with the store that sold her the computer to see if they have any records of the unit that was sold to her I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

February 23, Revdex.com Austin Office La Posada Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Mr*** We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has been in touch with Mr [redacted] regarding the computer issues The representative agreed to set the unit up for service so it could be brought in to determine what is going on The representative also provided a shipping label so the shipping would be covered We will follow up with the customer after repair to make sure the unit is working properly I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

Complaint: [redacted] I am rejecting this response because:I sent the laptop to Acer's tech department so they could remove unnecessary files Upon its return, I've used it about times and it was working fine Today, it slowed down to a crawl and I couldn't get anything done online or offline Settings are reporting that some meg of the total are already full Then a "Device Setup" window appeared, just like the previous times when I couldn't get the laptop to work It basically will stay on this setup window forever & be unusable So, I would like to re-open my case As I said before, I have a $product that does not work Acer says it's Microsoft Windows 10's fault It doesn't matter it doesn't work! I want to return the product for a refund Please help me on this endeavor Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The way Dusty is handing this case is just too unprofessional and disappointingShe continued sending emails using her [email protected] email account (preventing me from replying) and never answered my callsIn addition she never called me besides twice on June (6/26/ – initial contact attempt and I missed the call, 6/27/– she offered the home class laptop as a replacement)She also threatened to close the case twice so far, claiming that I didn’t respond (see attached) I apologize but our company and employees know what we need and we are not going to accept the TMP259-M-77LYPlease stop promoting this downgrade model (see attached, we don’t need any of those she advertises) as our answer will remain the sameFor the third time, we purchased the TMP645-S-51FE, the ultraportable laptop, for our employee that travels a lotWhat he requires are portability & mobilityThis is like informing us to take a SUV over a defective sports carYes they are both a car but have different purposeIf this doesn’t make sense to you I suggest that you consult Acer engineers and find out why they designed and released the ultraportable model By the way I’ll be happy to upload the proof of purchase of the unit if you are going to offer something that is equal or a refund Regards, [redacted] ***

5/18/ Revdex.com La Posada Austin, TX RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr*** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has spoken with Mr [redacted] and we have received Mr***’s shipping receipt and will be working to process the refund Please note, the refund process can take 4-weeks to be finalizedWe will be working to refund the total amount of $USD Also, our standard manufacturer’s warranty covers manufacturer defectsIt does not cover damage due to liquid spill or any other type of physical damage I hope this letter has satisfactorily addresses the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

November 30, Revdex.com La Posada Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Mr*** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has corresponded with Mr [redacted] regarding his issue We have advised Mr [redacted] the warranty coverage we offer does not allow us to provide him with a loaner computer while his computer is being repaired or to replace his computer Mr [redacted] had contacted our support department October 18, regarding his issues and was advised to reload his operating system This caused him to no longer be able to boot into his computer which we have advised him is most likely due to a bad hard drive This type of repair is covered under warranty and we have offered to set up the repair with Mr [redacted] and also provide him with overnight return shipping to help expedite the repair process Mr [redacted] has declined our offer at this time If he would like to set up the repair he is welcome to call and we will be happy to help him set this up for service I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care