Special Occasions Bridal

October 13, Revdex.comAustin OfficeLa PosadaAustin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Ms [redacted] We appreciate the Revdex.comefforts to resolve consumer complaints and to promote communications betweenbusinesses and consumersWe talked to Ms [redacted] after getting the unit back fromservice and we agreed to send her another ac adapter We have tried to reach her several times tomake sure everything is working ok but at this time we have not heard back fromher If Ms [redacted] still needsassistance she can call us to discuss options available to herI hope this letter has satisfactorily addressed theRevdex.com concernsThank you again for your inquiry and forproviding us the opportunity to respond Best regards, Corporate Customer CareTell us why here

5/27/2015 RevDex.com Austin Office 1005 La PosadaAustin, TX... 78752 RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of Ms. [redacted] . We appreciate the RevDex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care has contacted Ms. [redacted] and discussed the concerns she expressed in her complaint. Ms. [redacted] was advised that her unit is refurbished and all warranty support is handled through the company, LSI-Teleplan. Ms. [redacted] was provided with the phone number to contact LSI-Teleplan, for her warranty support. I hope this letter has satisfactorily addressed the RevDex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care

Complaint: [redacted] I am partially rejecting this responseI appreciate and will accept a new laptop as a replacement for my old non-working one However, I have spoken to customer service and have requested that since this will be an entirely new laptop, a year long warranty should come with this NEW laptop that is issued and not just the leftover warranty of days from my old laptopIn addition, this has been a work laptop that I have been without since November waiting on Acer to make appropriate repairsHowever, Acer has been unable to make appropriate repairs to my laptop and this has caused me time lost at work and inconvenience due to not having a working laptopIt is unacceptable to offer only a day warranty on a new product that could also fail as this will be nearly an identical product to my old laptopTherefore, if this new one fails after days, I will be left with nothingI would appreciate a month warranty from the time the new laptop is issued Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This computer has been sent back already twice for the same issue, as of this writing I have not yet received the computer back to know if it has been repaired properly - and with the issues this computer has had it may work initially but then the same problems have continued This computer was purchased over months ago to have not worked correctly or even be usable for much of the time I had it Extending the warranty for time they have had it does not match how much time I have not had a working computer three times to send in a computer for the same issue Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:While it is better than the first suggested model it is still another downgrade offer: Year warranty (instead of 2), 15.6” (instead of 14”), and lbs (instead of lbs)As I have stated before, we paid extra for the ultra portable modelWe are looking for portability, not processing power, resolution, and DVD as our employees travel a lot I do not understand why Acer is looking to change our company/employee's preference by suggesting bigger and heavier model Regards, [redacted] ***

February 17, 2017 RevDex.com Austin Office 1005 La Posada Austin, TX 78752 RE: Case#... [redacted] [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted] . We appreciate the RevDex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care talked to Mr. [redacted] regarding his phone. The representative let Mr. [redacted] know that at this time the Windows Anniversary Update was not available for his phone. Mr. [redacted] said his phone was working ok he just wanted to make sure it stays up to date and he said the update should give him better battery life. Mr. [redacted] is going to contact the store where he purchased his phone. I hope this letter has satisfactorily addressed the RevDex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond. Best regards, Corporate Customer Care

August 23, Revdex.com Austin Office La Posada Austin, TX RE: Case# [redacted] [redacted] A representative has been working with Ms [redacted] regarding her computer Due to all the issues with the unit we have agreed to work on getting Ms [redacted] a refund I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

May 10, Revdex.com La Posada Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Ms [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has spoken with Ms [redacted] regarding this issue We apologize for any inconvenience Ms [redacted] is still having with her monitor We have provide her a prepaid shipping label to send her monitor in for service and we will be working directly with her during the repair process as well as follow up after the repair to ensure her issue has been resolved Ms [redacted] has accepted our offer and will be shipping her product to us shortly I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

Complaint: [redacted] I am rejecting this response because: Although an agent is working with me no satisfactory solution has been reached Although an agent is working with meNo satisfactory solution has been reached Regards, [redacted] -***

1/09/ Revdex.com Austin Office La Posada Austin, TX RE: [redacted] - [redacted] Thank you for your recent inquiry on behalf of Ms [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care Team has reached Ms [redacted] and agreed to cover her inbound shipping (Priority Overnight through FedEx) as she will have to send the unit in due to having a repair warranty I did go ahead and explain to the customer that we cannot be held responsible for the loss of data per the Standard Manufacturer’s Warranty I hope this letter has satisfactorily addresses the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

May 28, Revdex.com Austin Office La Posada Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Mr [redacted] We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers We regret to hear of the difficulty Mr [redacted] has had with his Gateway computer A member of Gateway’s Corporate Customer Care spoke with Mr [redacted] regarding this matter on 5/28/We apologized for the issue he had with his computer It was explained to Mr [redacted] the desktop computer he purchased does not meet the specifications of certain gamesGateway offered to sell Mr [redacted] a larger Power Supply to assist with upgrading his computer but he declined the offer Unfortunately, we will not be able to honor Mr [redacted] request to return the computer due to him not being able to play his games I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respondIf you have any additional questions, please don’t hesitate to contact me Best regards, Corporate Customer Care

Complaint: [redacted] I am rejecting this response because: I have not yet tested the replacement, which is dated 10- I do not want case closed until satisfied with product Regards, [redacted] -***

Complaint: [redacted] I am rejecting this response because:The response from Acer was highly disingenuous -- as is to be expected since, it was made strictly over the phone and not put in written form -- indicating that the information in the warranty status for the device I purchased specifying that it was purchased from [redacted] (indicated as the shipper in the FedEx tracking information) on 6/1/actually reflects where and when Wal-Mart obtained Notebook Computers of that same model in bulk for retail distribution on behalf of AcerIf this were indeed the case, however, there would be no previous warranty status for the device at all, since there would be no reason for [redacted] to register the device with Acer prior to shipping the device to Wal-Mart for retail distribution (see attachment)I also find it highly implausible that he country's largest retailer would allow merchandise to be included in its inventory as "new" that had been manufactured months previously without an arrangement in place to repackage refurbished merchandise and distribute it as retail on behalf of Acer, as the device has a manufacture date of 12/3/ The obfuscations by Acer tend to confirm that the merchant has a policy of reserving both its warranty status and new merchandise for direct customers whenever possible, in keeping with a growing trend among manufacturers of consumer electronics in this country, which the retailers themselves are increasingly actively participating in Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Talked to Acer's customer care rep, my understanding was that Acer needs to understand what's wrong with their computer, then decide what to do.I accepted to send it back not for repairI am waiting to know what they find, if they repair, can they fix the same problem in one time?I really do not want to repeat the repairs even if they pay the cost! Regards, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did inform the Company that they need to work on there contact support to get questions answered in which the agent agreedAll I wanted was and answer in regards to the product if it was a defect, The agent informed me that there LED monitors can have a burned image into the monitor after time Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and given that the company refused to have the repair done 100% under warranty and because the PC was useless if I didn't get the screen replaced I had no choice but to accept this resolution as satisfactory to me. The PC is extremely fragile and I hope the screen doesn't break again. I only had it 70 days before the original screen failed. Regards, [redacted] ***

May 9,... 2016 RevDex.com 1005 La Posada Austin, TX 78752 RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Ms. [redacted] . We appreciate the RevDex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care has spoken with Ms. [redacted] regarding this issue. We apologize for any delays we caused her with addressing her issue and we have offered to reimburse her for the hard drive repair she has had performed locally on her computer for customer satisfaction. Ms. [redacted] has accepted our offer. I hope this letter has satisfactorily addressed the RevDex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

9/19/
Revdex.com
Austin Office
La Posada
Austin, TX
RE: *** - *** ***
Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints
and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has made a few contact attempts with him via voicemail and email with no responseHe was called on both 9/14/and today’s date and left voicemailsAlso, we emailed Mr*** as well on yesterday’s date and still have received no response
I hope this letter has satisfactorily addresses the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me
Best Regards,
Corporate Customer Care