Ms [redacted] received a credit of $back to her credit card on April 8, We have verified with our payment processor ( [redacted] ) that the credit was posted back to her credit card in the amount of $on April 8,
Ms [redacted] placed web order # [redacted] on 09/27/ The zip code that was provided by Ms [redacted] on her web order was *** The Post Office returned the order to us on 11/03/stating that it was undeliverable We credited $back to Ms***'s credit card on 11/03/
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Ms [redacted] placed web order # [redacted] on 02/28/for item #A As Ms [redacted] said in her statement, the item was a clearance item Clearance and Final Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange All sales are final The product page on our website shows that the item is a Clearance/Final Sale item Our Clearance/Final Sale policy details are also included under the Customer Service/Returns & Exchanges link at the bottom of each page on our website The policy information states the following;"Clearance and Final Sales items CANNOT be exchanged or returned Any returned Clearance and Final Sale items will be DONATED TO CHARITY on your behalf, with no exchange or refund applied."
Revdex.com, please refer to our initial response We issued Ms [redacted] a merchandise credit in the amount of $ The merchandise credit has been placed on her account for future use Ms [redacted] will not be receiving reimbursement back to her credit card or via refund check If you have any further questions please let us know Thanks
Revdex.com: I have reviewed the response submitted by the business and have determined that the response is acceptable in reference to complaint # [redacted] However, I have not yet received the refund that they indicated that they submitted on Jan4, Once the refund is received I will be more than happy toofficially accept their response Regards, Fontaine Day
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved I have received refund for Thank you
We spoke with Ms [redacted] located at [redacted] by phone on April 20, [redacted] received an order in error that was intended for another customer by the same name ( [redacted] ) and same city/state/zip (Sherwood, AR 72120) We appreciate that Ms [redacted] reached out to us to let us know that she received the order in error She is also returning the refund check that was associated to the order as well Thank you for your help
Ms [redacted] placed phone order [redacted] The two items she purchased, item # [redacted] for $and item # [redacted] for $14.99, were Final Sale items Final Sale items, as stated in our catalogs and on our website, cannot be returned for a refund or an exchange All sales are final Ms [redacted] was also informed about the Final Sale items on her inbound phone call As a one-time courtesy we have issued Ms [redacted] a refund in the amount of $for the two items Please allow 48-hours to see the refund back to the credit card Thanks
Revdex.com, please note this complaint was originally sent to the incorrect company (Potpourri Group) for a response The first response was from the Potpourri Group Ms [redacted] purchased two items; item # [redacted] for $and item # [redacted] for $ Please return the defective item (ATTN: [redacted] ***) and it will be inspected Thanks
Ms [redacted] sent back three items The first item, item # [redacted] in the amount of $59.99, was credited back to her credit card The other two items, item # [redacted] in the amount of $and item # [redacted] in the amount of $59.99, were received back to us damaged and not in the condition that they were sent to Ms [redacted] Both clothing items had stains on them when we received them back which is why they were rejected for a refund I reviewed both items today and verified the stains Our return and exchange policy is listed on our website and in our catalog Part of our return and exchange policy states the following;"All exchanges and returns will be inspected Those items not in pristine condition will be discarded with no exchange or refund applied." As a one-time courtesy, we will issue Ms [redacted] a refund in the amount of $(in addition to the $credit that she already received for item # ***) The two items, [redacted] and ***, come to $minus the $optional Smart Label (aka return label) that was used to return the items for a refund of $ Any returned items in the future must come back in the same pristine condition Thanks
[redacted] placed order # [redacted] The item that she returned was a final sale item The item cost $ Final sale items, per the policy in our catalog and on our website, cannot be returned for a refund or an exchange All sales are final The second order *** [redacted] placed was # [redacted] The item cost $ The item on this order was returned days past our return policy As a one-time courtesy we have issued [redacted] a merchandise credit of $for the two items
Ms [redacted] purchased item # [redacted] on 08/21/in the amount of $ She returned the item; however the item did not come back in the same condition Our return policy states that the following;"All exchanges and returns will be inspectedThose items not in pristine condition will be discarded with no exchange or refund applied."There was a white powder/lotion all over the inside of the dress that was returned We sent Ms [redacted] a communication by mail informing her As a one time courtesy, we will refund Ms [redacted] $back to her credit card for the price of the item # ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] I'm writing back about my complaint [redacted] The business said as a one time courtesy I would receive a refund and as of today I have not received any refundThe product was returned the same way it cameI would like my refundThank you
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Thank you very much with complaint # [redacted] I read the complaint, this company has not contacted me by phone nor through and email This is to let you know I used a pre-paid card ( [redacted] Card) [redacted] which is non reloadable, they probably need to send a check of $ Regards, [redacted] ***
We apologize to Ms*** A refund check (# [redacted] ) in the amount of $was initially issued on 12/29/ Another refund check was issued for $on August 16, We have created another refund check in the amount of $ The check has been sent to the ** [redacted] ***l address that is listed Please allow 10-days for receipt
Ms [redacted] placed phone order # [redacted] on 04/01/ The order contained one item, #T1875, for $ Ms [redacted] returned the item for a refund using the optional [redacted] Label The cost to use the optional [redacted] Label was $ We refunded $back to Ms [redacted] 's credit card on 04/27/($59.99-$= $refund)
Ms [redacted] , we manually pulled the item out of our inventory to ensure that you were receiving item # [redacted] in Color # I reviewed the item and color for accuracy and had another Manager review the item and color as well before we shipped it out to you last week via [redacted] ** Normally, we would allow an order to go thru our pick, pack, and ship process; however because you had an issue previously we bypassed the shipping process to ensure that you were receiving item # [redacted] in Color # We apologize if this color is not want you are looking for, but we are confident that you received # [redacted] in Color # We will send you a pre-paid return label so you can return the item We will also issue you a credit back to you credit card for the item plus shipping
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI received the refund today
Ms [redacted] received a credit of $back to her credit card on April 8, We have verified with our payment processor ( [redacted] ) that the credit was posted back to her credit card in the amount of $on April 8,
Ms [redacted] placed web order # [redacted] on 09/27/ The zip code that was provided by Ms [redacted] on her web order was *** The Post Office returned the order to us on 11/03/stating that it was undeliverable We credited $back to Ms***'s credit card on 11/03/
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Ms [redacted] placed web order # [redacted] on 02/28/for item #A As Ms [redacted] said in her statement, the item was a clearance item Clearance and Final Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange All sales are final The product page on our website shows that the item is a Clearance/Final Sale item Our Clearance/Final Sale policy details are also included under the Customer Service/Returns & Exchanges link at the bottom of each page on our website The policy information states the following;"Clearance and Final Sales items CANNOT be exchanged or returned Any returned Clearance and Final Sale items will be DONATED TO CHARITY on your behalf, with no exchange or refund applied."
Ms [redacted] was given a merchandise credit of $on 02/24/16; $for the item and $for shipping
Revdex.com, please refer to our initial response We issued Ms [redacted] a merchandise credit in the amount of $ The merchandise credit has been placed on her account for future use Ms [redacted] will not be receiving reimbursement back to her credit card or via refund check If you have any further questions please let us know Thanks
Revdex.com: I have reviewed the response submitted by the business and have determined that the response is acceptable in reference to complaint # [redacted] However, I have not yet received the refund that they indicated that they submitted on Jan4, Once the refund is received I will be more than happy toofficially accept their response Regards, Fontaine Day
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved I have received refund for Thank you
We spoke with Ms [redacted] located at [redacted] by phone on April 20, [redacted] received an order in error that was intended for another customer by the same name ( [redacted] ) and same city/state/zip (Sherwood, AR 72120) We appreciate that Ms [redacted] reached out to us to let us know that she received the order in error She is also returning the refund check that was associated to the order as well Thank you for your help
Ms [redacted] placed phone order [redacted] The two items she purchased, item # [redacted] for $and item # [redacted] for $14.99, were Final Sale items Final Sale items, as stated in our catalogs and on our website, cannot be returned for a refund or an exchange All sales are final Ms [redacted] was also informed about the Final Sale items on her inbound phone call As a one-time courtesy we have issued Ms [redacted] a refund in the amount of $for the two items Please allow 48-hours to see the refund back to the credit card Thanks
Revdex.com, please note this complaint was originally sent to the incorrect company (Potpourri Group) for a response The first response was from the Potpourri Group Ms [redacted] purchased two items; item # [redacted] for $and item # [redacted] for $ Please return the defective item (ATTN: [redacted] ***) and it will be inspected Thanks
Ms [redacted] sent back three items The first item, item # [redacted] in the amount of $59.99, was credited back to her credit card The other two items, item # [redacted] in the amount of $and item # [redacted] in the amount of $59.99, were received back to us damaged and not in the condition that they were sent to Ms [redacted] Both clothing items had stains on them when we received them back which is why they were rejected for a refund I reviewed both items today and verified the stains Our return and exchange policy is listed on our website and in our catalog Part of our return and exchange policy states the following;"All exchanges and returns will be inspected Those items not in pristine condition will be discarded with no exchange or refund applied." As a one-time courtesy, we will issue Ms [redacted] a refund in the amount of $(in addition to the $credit that she already received for item # ***) The two items, [redacted] and ***, come to $minus the $optional Smart Label (aka return label) that was used to return the items for a refund of $ Any returned items in the future must come back in the same pristine condition Thanks
[redacted] placed order # [redacted] The item that she returned was a final sale item The item cost $ Final sale items, per the policy in our catalog and on our website, cannot be returned for a refund or an exchange All sales are final The second order *** [redacted] placed was # [redacted] The item cost $ The item on this order was returned days past our return policy As a one-time courtesy we have issued [redacted] a merchandise credit of $for the two items
Ms [redacted] purchased item # [redacted] on 08/21/in the amount of $ She returned the item; however the item did not come back in the same condition Our return policy states that the following;"All exchanges and returns will be inspectedThose items not in pristine condition will be discarded with no exchange or refund applied."There was a white powder/lotion all over the inside of the dress that was returned We sent Ms [redacted] a communication by mail informing her As a one time courtesy, we will refund Ms [redacted] $back to her credit card for the price of the item # ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] I'm writing back about my complaint [redacted] The business said as a one time courtesy I would receive a refund and as of today I have not received any refundThe product was returned the same way it cameI would like my refundThank you
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Thank you very much with complaint # [redacted] I read the complaint, this company has not contacted me by phone nor through and email This is to let you know I used a pre-paid card ( [redacted] Card) [redacted] which is non reloadable, they probably need to send a check of $ Regards, [redacted] ***
We apologize to Ms*** A refund check (# [redacted] ) in the amount of $was initially issued on 12/29/ Another refund check was issued for $on August 16, We have created another refund check in the amount of $ The check has been sent to the ** [redacted] ***l address that is listed Please allow 10-days for receipt
Ms [redacted] placed phone order # [redacted] on 04/01/ The order contained one item, #T1875, for $ Ms [redacted] returned the item for a refund using the optional [redacted] Label The cost to use the optional [redacted] Label was $ We refunded $back to Ms [redacted] 's credit card on 04/27/($59.99-$= $refund)
Ms [redacted] , we manually pulled the item out of our inventory to ensure that you were receiving item # [redacted] in Color # I reviewed the item and color for accuracy and had another Manager review the item and color as well before we shipped it out to you last week via [redacted] ** Normally, we would allow an order to go thru our pick, pack, and ship process; however because you had an issue previously we bypassed the shipping process to ensure that you were receiving item # [redacted] in Color # We apologize if this color is not want you are looking for, but we are confident that you received # [redacted] in Color # We will send you a pre-paid return label so you can return the item We will also issue you a credit back to you credit card for the item plus shipping
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI received the refund today