Ms [redacted] placed phone order # [redacted] on 09/19/ She returned item # [redacted] for $37.49; however the item was not received back in the same condition Our return and exchange policy states the following;"All exchanges and returns will be inspectedThose items not in pristine condition will be discarded with no exchange or refund applied."As a one time courtesy, we have refunded Ms [redacted] $
The item that [redacted] purchased was a Final Sale item Final Sale items, as stated in our catalog and on our website, cannot be returned for an exchange or a refund All Sales are final As a one-time courtesy, we will issue [redacted] a refund in the amount of $
We have reissued a credit of $back to Ms [redacted] ’s credit card ending in *** Please allow 24-business hours for the credit to appear back on the credit card account Thanks-***
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . I reject Especially.com's explanation, it is a lie. I think the person who processed or handled the order may have stole the wig AND the money. This crooked employee may work for [redacted] , Especially.com and the Post Office. I told the company my MAILING address was,: [redacted] ***, and my HOME address is, [redacted] for [redacted] ***. I have forwarded the BBB a email from, Epecially.com, saying they would process the refund later. The email is dated 2/17/2017, that is ten days, after they lied and said they refunded the money. This point and time they will have to MORE than a refund, for the crooked customer service. I've been ordering with them ten years, I am disgusted. Regards, [redacted]
Ms [redacted] placed phone order # [redacted] on 02/for item # [redacted] in the amount of $ The item was returned to us; however the item was not received back in pristine condition Our return and exchange policy, as stated in our catalog and on our website, states that items not in pristine condition will be discarded with no exchange or refund applied We spoke to Ms [redacted] on 04/and informed her that we could send the item back to her for $(cost of shipping); however she did not want to do that As a one-time courtesy we will refund Ms [redacted] $for item # *** The refund will be applied back to her credit card Please allow 48-business hours to see the credit back to the credit card
Ms [redacted] placed mail order # [redacted] There was an issue with her mail order We sent her a letter via the [redacted] on March 7, to have her contact us at her convenience so we could speak to her about the issue with her order We were unable to speak with Ms***; therefore order # [redacted] was canceled on March 29, The $was refunded and placed on her account We issued Ms [redacted] a refund check in the amount of $on April 20, Please allow 7-business days for delivery
We have attempted to contact Ms [redacted] by phone and email for additional information We do not show Ms [redacted] in our database We are attempting to get copies of the front and back of the cashed money orders to try and find Ms [redacted] 's order If we deposited the money orders then there will be banking information on the front/back of the cashed money orders which would possibly help us identify the issue If Ms [redacted] could please respond by phone or to the email we have sent with that information it would be greatly appreciated and it would possibly allow us to locate the issue Thank you in advance for your help
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This has been promised before but they still continue How can I be sure these mailings will stop?Regards, [redacted] ***
Ms [redacted] can return the item and we will inspect it for any defects We have issued Ms [redacted] a Return Authorization number The RA # is [redacted] The Return Authorization is valid until 05/21/ Also, please put ATTN: [redacted] on your return package The return steps are as follows; [redacted] Write the provided Authorization Number ( [redacted] ) on the outside of your package and on the exchange/return form [redacted] Put your completed exchange/return form and the item you are returning inside your package [redacted] Affix the provided return address label to the outside of your package or write the following address on the outside of your package:Wig.Com Exchange/Return Dept.ATTN: [redacted] ***
Ms. [redacted] placed phone order # [redacted] on 12/13/16. Her order was a Deferred Billing order and payment for the order was due on 02/05/17. The total amount she owed was $146.48. Ms. [redacted] 's order contained two items; item #T3707 for $76.49 and item #Z2543 for $69.99. Ms.... [redacted] returned item #Z2543 on 03/08/17; however that item was not eligible to be returned as it was returned 83 days after it was shipped out and was beyond our return policy for that item (60 day return policy). We mailed that item (#Z2543) back to Ms. [redacted] on 04/19/17 and the shipping charge was $3.11. Ms. [redacted] paid for item #T3707 ($76.49); however she still owes $69.99 for item #Z2543.
We apologize for the issue Ms [redacted] experienced with not having the dress item available We are reviewing our process to see what caused Ms [redacted] to not receive communication from us regarding the dress being unavailable We refunded Ms [redacted] $to her credit card on 07/22/for the second item (liners) that she did not want because the first item was no longer available
Ms [redacted] order shipped out on September 22, The order was returned on November 29, which exceeded the return policy Especially Yours apparel can be exchanged for days and returned for a refund for days Ms [redacted] contacted us on November 4, and again on November 11, and was informed of the Return and Exchange policy for apparel items The $was not put on her account as a credit at any point in time Ms [redacted] items were donated to charity, per our return and exchange policy, because the items were received days after they were received As a one time courtesy we will give Ms [redacted] a credit of $to be used on any future purchase
Ms [redacted] placed web order # [redacted] for item #Zin a quantity of two on 02/22/ The color requested was O1B and the size was average Each item cost $ Item #Zis a Clearance/Final Sale item Ms [redacted] confirms in her statement that the item she purchased was a Clearance item Clearance/Final Sale items, as outlined on our website and in our catalog, cannot be returned for an exchange or a refund All sales are final We received the two items (# Z4781) back on 03/17/and confirmed that both items were #Z4781, in color O1B size average, which is what Ms [redacted] requested Ms [redacted] contacted us by phone on 04/10/and we informed her that the items she purchased were Clearance/Final sale items We informed Ms [redacted] that we could send the items back to her or they would be donated to charity per our Clearance/Final Sale policy
Revdex.com: I want the email address used, please Until I read the email, I will not accept this response I do not recall any communication regarding such a large purchaseAgain, I use my [redacted] card to make purchase; I have no need for deferred billing [redacted] I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
We apologize for the issue Ms [redacted] experienced with the delivery of her order The [redacted] tracking number (# [redacted] ) showed that the package had been delivered to Ms [redacted] via the [redacted] on 07/26/@ 10:20AM We spoke to Ms [redacted] , confirmed her shipping address, and reshipped her order The new order number is # [redacted] and it will be delivered on or before 10/14/
[redacted] placed phone order # [redacted] on 01/16/for item # [redacted] for $ The item (***) was a final sale item Final sale items, as stated in our catalog and on our website, cannot be returned for a refund or an exchange All sales are final The item that the customer ordered was on page ("Clearance Event") of our E71B catalog As a one-time courtesy we will issue [redacted] a refund for the item in the amount of $ Please allow 48-business hours for the credit to appear back on the credit card statement Thanks
Ms [redacted] placed phone order # [redacted] on 09/19/ She returned item # [redacted] for $37.49; however the item was not received back in the same condition Our return and exchange policy states the following;"All exchanges and returns will be inspectedThose items not in pristine condition will be discarded with no exchange or refund applied."As a one time courtesy, we have refunded Ms [redacted] $
The item that [redacted] purchased was a Final Sale item Final Sale items, as stated in our catalog and on our website, cannot be returned for an exchange or a refund All Sales are final As a one-time courtesy, we will issue [redacted] a refund in the amount of $
We have reissued a credit of $back to Ms [redacted] ’s credit card ending in *** Please allow 24-business hours for the credit to appear back on the credit card account Thanks-***
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . I reject Especially.com's explanation, it is a lie. I think the person who processed or handled the order may have stole the wig AND the money. This crooked employee may work for [redacted] , Especially.com and the Post Office. I told the company my MAILING address was,: [redacted] ***, and my HOME address is, [redacted] for [redacted] ***. I have forwarded the BBB a email from, Epecially.com, saying they would process the refund later. The email is dated 2/17/2017, that is ten days, after they lied and said they refunded the money. This point and time they will have to MORE than a refund, for the crooked customer service. I've been ordering with them ten years, I am disgusted. Regards, [redacted]
Ms [redacted] placed phone order # [redacted] on 02/for item # [redacted] in the amount of $ The item was returned to us; however the item was not received back in pristine condition Our return and exchange policy, as stated in our catalog and on our website, states that items not in pristine condition will be discarded with no exchange or refund applied We spoke to Ms [redacted] on 04/and informed her that we could send the item back to her for $(cost of shipping); however she did not want to do that As a one-time courtesy we will refund Ms [redacted] $for item # *** The refund will be applied back to her credit card Please allow 48-business hours to see the credit back to the credit card
Ms [redacted] placed mail order # [redacted] There was an issue with her mail order We sent her a letter via the [redacted] on March 7, to have her contact us at her convenience so we could speak to her about the issue with her order We were unable to speak with Ms***; therefore order # [redacted] was canceled on March 29, The $was refunded and placed on her account We issued Ms [redacted] a refund check in the amount of $on April 20, Please allow 7-business days for delivery
We have attempted to contact Ms [redacted] by phone and email for additional information We do not show Ms [redacted] in our database We are attempting to get copies of the front and back of the cashed money orders to try and find Ms [redacted] 's order If we deposited the money orders then there will be banking information on the front/back of the cashed money orders which would possibly help us identify the issue If Ms [redacted] could please respond by phone or to the email we have sent with that information it would be greatly appreciated and it would possibly allow us to locate the issue Thank you in advance for your help
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This has been promised before but they still continue How can I be sure these mailings will stop?Regards, [redacted] ***
Ms [redacted] can return the item and we will inspect it for any defects We have issued Ms [redacted] a Return Authorization number The RA # is [redacted] The Return Authorization is valid until 05/21/ Also, please put ATTN: [redacted] on your return package The return steps are as follows; [redacted] Write the provided Authorization Number ( [redacted] ) on the outside of your package and on the exchange/return form [redacted] Put your completed exchange/return form and the item you are returning inside your package [redacted] Affix the provided return address label to the outside of your package or write the following address on the outside of your package:Wig.Com Exchange/Return Dept.ATTN: [redacted] ***
Ms. [redacted] placed phone order # [redacted] on 12/13/16. Her order was a Deferred Billing order and payment for the order was due on 02/05/17. The total amount she owed was $146.48. Ms. [redacted] 's order contained two items; item #T3707 for $76.49 and item #Z2543 for $69.99. Ms.... [redacted] returned item #Z2543 on 03/08/17; however that item was not eligible to be returned as it was returned 83 days after it was shipped out and was beyond our return policy for that item (60 day return policy). We mailed that item (#Z2543) back to Ms. [redacted] on 04/19/17 and the shipping charge was $3.11. Ms. [redacted] paid for item #T3707 ($76.49); however she still owes $69.99 for item #Z2543.
We apologize for the issue Ms [redacted] experienced with not having the dress item available We are reviewing our process to see what caused Ms [redacted] to not receive communication from us regarding the dress being unavailable We refunded Ms [redacted] $to her credit card on 07/22/for the second item (liners) that she did not want because the first item was no longer available
Thank you very muchThe manager called me and I will get my money backThanks againDo not need to put it on TV
Ms [redacted] order was canceled and a refund check (# [redacted] ) in the amount of $was issued and mailed on March 10,
Revdex.com: I received my refund, I am very happy with the resultsThank you Revdex.com for your help Regards, [redacted]
Ms [redacted] order shipped out on September 22, The order was returned on November 29, which exceeded the return policy Especially Yours apparel can be exchanged for days and returned for a refund for days Ms [redacted] contacted us on November 4, and again on November 11, and was informed of the Return and Exchange policy for apparel items The $was not put on her account as a credit at any point in time Ms [redacted] items were donated to charity, per our return and exchange policy, because the items were received days after they were received As a one time courtesy we will give Ms [redacted] a credit of $to be used on any future purchase
Ms [redacted] 's return was processed on 01/04/ $was credited back to her [redacted] account
Ms [redacted] placed web order # [redacted] for item #Zin a quantity of two on 02/22/ The color requested was O1B and the size was average Each item cost $ Item #Zis a Clearance/Final Sale item Ms [redacted] confirms in her statement that the item she purchased was a Clearance item Clearance/Final Sale items, as outlined on our website and in our catalog, cannot be returned for an exchange or a refund All sales are final We received the two items (# Z4781) back on 03/17/and confirmed that both items were #Z4781, in color O1B size average, which is what Ms [redacted] requested Ms [redacted] contacted us by phone on 04/10/and we informed her that the items she purchased were Clearance/Final sale items We informed Ms [redacted] that we could send the items back to her or they would be donated to charity per our Clearance/Final Sale policy
Revdex.com: I want the email address used, please Until I read the email, I will not accept this response I do not recall any communication regarding such a large purchaseAgain, I use my [redacted] card to make purchase; I have no need for deferred billing [redacted] I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
We apologize for the issue Ms [redacted] experienced with the delivery of her order The [redacted] tracking number (# [redacted] ) showed that the package had been delivered to Ms [redacted] via the [redacted] on 07/26/@ 10:20AM We spoke to Ms [redacted] , confirmed her shipping address, and reshipped her order The new order number is # [redacted] and it will be delivered on or before 10/14/
[redacted] placed phone order # [redacted] on 01/16/for item # [redacted] for $ The item (***) was a final sale item Final sale items, as stated in our catalog and on our website, cannot be returned for a refund or an exchange All sales are final The item that the customer ordered was on page ("Clearance Event") of our E71B catalog As a one-time courtesy we will issue [redacted] a refund for the item in the amount of $ Please allow 48-business hours for the credit to appear back on the credit card statement Thanks