Ms [redacted] placed web order # [redacted] on 03/04/for item #Z Item #Zwas $ Ms [redacted] used the optional SmartPost return label for $to return item #Z The SmartPost label was originally scanned by the *** on 03/25/in Chicago, Illinois; however the return item wasn't delivered back to us (lost in mail) The tracking number for the SmartPost label was # [redacted] and can be tracked on www.***.com Ms [redacted] was refunded $back to her credit card on 06/02/for item Z We have also gone ahead an issued an additional credit of $back to Ms [redacted] 's credit card today, 07/03/17, for the SmartPost label Please allow 48-hours to see the $credit back to the credit card Ms [redacted] was not charged a $restocking fee Thanks
Ms [redacted] placed web order # [redacted] on 03/08/ The items purchased were item # [redacted] in color 01B and item # [redacted] in color 22A (both items were WigShop wigs) Item # [redacted] (as shown on the product page where the item is located and can be selected and added to the customer's shopping cart) states that the items is "returns for exchange only." Also, our Returns & Exchange policy, located at the bottom of each website page, states that WigShop wigs may be returned for exchange only The $was placed on Ms [redacted] 's account for future use due to the fact that both items were exchange only items As a one-time courtesy, we have gone ahead and processed a credit of $back to Ms [redacted] 's credit card Please allow 48-business hours to see the credit back on the credit card statement
Ms [redacted] placed her order, # [redacted] on 12/22/ She returned two items, [redacted] and ***, on 02/29/(days after purchase) Both items were apparel items Our return and exchange policies are listed in our catalog, on our webiste, and on our packing slips The Especially Yours apparel exchange policy is as follows;"Within days*, clothing may be exchanged and will be shipped free of charge, excluding rush service charges [redacted] ® fee of $will be deducted, if applicable."The Especially Yours apparel return for refund policy is as follows;"Within days*, clothing must returned for refund, excluding shipping and processing fees [redacted] ® fee of $will be deducted, if applicable."The other details regarding the Especially Yours return/exchange policy are as follows;.Restrictions: All exchanges and returns will be inspectedThose items not in pristine condition will be discarded with no exchange or refund applied.All original packaging must accompany your exchange or return (including hair net, hangtags, tissue paper, and inserts).Pristine items received after time period guidelines will be DONATED TO CHARITY on your behalf, with no exchange or refund applied.Clearance and Final Sale items CANNOT be returnedAny returned Clearance and Final Sale items will be DONATED TO CHARITY on your behalf, with no exchange or refund applied.Wig accessories (such as wig liners, foam heads, and color rings) are Final Sale and CANNOT be exchanged or returnedDiscount/Special Offer items will have refunds adjusted accordingly
Ms [redacted] placed web order # [redacted] She returned item # [redacted] for an exchange; however the apparel item (#***) was received back damaged Our Returns Department stated that the item had pink stains on the underarm area of the dress Our return and exchange policy is listed on our website and in our catalog The policy states that all exchanges and returns will be inspected and items that are not received back in pristine condition will be discarded with no exchange or refund applied We sent Ms [redacted] a notice in the mail to inform her that there was an issue with her exchange and to please contact us at her convenience I have reviewed Ms [redacted] 's exchange item (#***) and have confirmed that the item has pink stains on the underarm area We appreciate Ms [redacted] 's business as well as her mother's past business As a one-time courtesy we will issue a credit of $back to Ms [redacted] 's credit card Please allow 48-business hours to see the credit back on the credit card account Thanks
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below May 22, my charge account was credited $without my knowledge On May 26, I called the company inquiring why I had not received my replacement suit or the refund check for shipping [redacted] stated that I was issued a refund, so I asked her to hold while I checked my account I told her that I paid $for the suit and was short by $ I then was told that it was due to not having a smart label I asked her to re-read the notes written by her associate After reading the notes, she told me that I would be credited $8.99, which occurred on May This totaled my original order of $ I explained to [redacted] , that I had requested a replacement for the defective item and a check issued to cover my shipping fees She directed me to fax a copy of my receipt since a note was not found in the return item I complied and faxed the information to them A copy of the fax is enclosed.Please assist me in receiving my refund since I have not received my check of $from the company I feel that this company has been derelict in handling my concerns, hoping that I would give up.Respectfully submitted [redacted] H***I have pasted a portion of the original letter information I have provided to you Businesses As of today, I have not received my shipping fees I thank your company for helping me to resolve this matter Regards, [redacted] ***
Ms [redacted] placed phone order # [redacted] on 05/25/for item #M(***) in color 14/26A, size average The cost of item #Mwas $ Ms [redacted] sent the item back to us stating that it had been previously used; however we inspected the item upon it's return and found that the item was in brand new condition As a courtesy, we have gone ahead and sent Ms [redacted] another Mitem; the new order number is [redacted] Please allow 7-days to receive the order Thanks
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Revdex.com thank you so much for assisting with this concern, however I have not received any reimbursement from Especially YoursPlease pray further guidance Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below To Whom It may Concern: I just received this about case # [redacted] , The last statement I received about this that Especially yours was supposed to send a check with to day, I have not received anything This has not been resolved Regards, [redacted] ***
Ms [redacted] placed phone order # [redacted] for item #*** The item was a clearance/final sale item Final sale items, as stated in our catalog and on our website, cannot be returned or exchanged; all sales are final As a one-time courtesy, we will contact Ms [redacted] so she can select a different item If Ms [redacted] doesn't find another item that she likes we will issue her a refund
Ms [redacted] placed a mail order (# [redacted] ) with [redacted] on 10/15/ She returned item # [redacted] on 11/02/ The item that was returned was a Final Sale item Final Sale items, as stated in our policy in our catalog and on our website, cannot be returned for a refund or an exchange Item # [redacted] was only offered in size average; it was not offered in size large As a one-time courtesy Ms [redacted] was given a refund of $on March 29, The refund was processed as a refund check
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***To date, I have not received the credit of $
Thank you for your helpYou may close this case Upon recent further research through old emails, the retailer is correctI did ask for deferred billings, something I never do, especially since I had given a credit card number to them and for which I had believed they charged the account After a thorough search of old credit card statements, Especiallyyours never applied the charges to the card and obviously created deferred billingMrs [redacted] , my mother apparently received these bills and never notified meI am her POA and pay her billsPlease notify the retailer that the customer errored.Sincerely, [redacted] ***for [redacted]
We apolgize for the technical issues that Ms [redacted] experienced with our automated system Our phone application has the ability to identify the customer by their phone number so that the Customer Service Representative knows who they are speaking with when they receive the call The CSR's confirm who they are speaking to on each call Item # [redacted] was a discontinued item Ms [redacted] was only charged for item # [redacted] in the amount of $ We emailed Ms [redacted] on 09/to review as well Thanks
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I had filed a complaint against Paula Young/Specialty Commerce Corporation for not receiving a refund for returned merchandiseThe complaint was resolved by issuing, to me, a merchandise credit of $ However, I called today toorder other merchandise and was told there has not been a credit issued to meThis complaint is now unresolvedI would like my credit card refunded for the amount of $59.98, instead of the merchandise credit, since this company clearly doesintend to follow through as stated in their response Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved I will be sending back my order tomorrow for a refund
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Ms [redacted] placed phone order # [redacted] The order shipped out on 03/01/ We received item # [redacted] for $back on 04/08/ Ms [redacted] requested a refund for the item; however the returned item (#***) had already exceeded the amount of time to be eligible for a refund Our clothing returns policy, as stated in our catalog and on our website, is that clothing can be returned for a refund within days We received Ms [redacted] 's item back on day # As a one-time courtesy, we have issued Ms [redacted] a refund in the amount of $back to her credit card Please allow 48-business hours for processing
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI'm sorry this had to come to you and not just resolved with the company Thanks you so much for your assistance with this matter Regards, [redacted]
We have reviewed the information provided by Ms [redacted] We respect her opinion on the final sale item policy; however the policy is listed in our catalogs and on our website so that customers can understand the policy before they make a purchase As a one time courtesy for being a long time, loyal Especially Yours customer we will refund Ms [redacted] the $for order # [redacted] Thanks
Ms [redacted] placed web order # [redacted] on 03/04/for item #Z Item #Zwas $ Ms [redacted] used the optional SmartPost return label for $to return item #Z The SmartPost label was originally scanned by the *** on 03/25/in Chicago, Illinois; however the return item wasn't delivered back to us (lost in mail) The tracking number for the SmartPost label was # [redacted] and can be tracked on www.***.com Ms [redacted] was refunded $back to her credit card on 06/02/for item Z We have also gone ahead an issued an additional credit of $back to Ms [redacted] 's credit card today, 07/03/17, for the SmartPost label Please allow 48-hours to see the $credit back to the credit card Ms [redacted] was not charged a $restocking fee Thanks
Ms [redacted] placed web order # [redacted] on 03/08/ The items purchased were item # [redacted] in color 01B and item # [redacted] in color 22A (both items were WigShop wigs) Item # [redacted] (as shown on the product page where the item is located and can be selected and added to the customer's shopping cart) states that the items is "returns for exchange only." Also, our Returns & Exchange policy, located at the bottom of each website page, states that WigShop wigs may be returned for exchange only The $was placed on Ms [redacted] 's account for future use due to the fact that both items were exchange only items As a one-time courtesy, we have gone ahead and processed a credit of $back to Ms [redacted] 's credit card Please allow 48-business hours to see the credit back on the credit card statement
Ms [redacted] placed her order, # [redacted] on 12/22/ She returned two items, [redacted] and ***, on 02/29/(days after purchase) Both items were apparel items Our return and exchange policies are listed in our catalog, on our webiste, and on our packing slips The Especially Yours apparel exchange policy is as follows;"Within days*, clothing may be exchanged and will be shipped free of charge, excluding rush service charges [redacted] ® fee of $will be deducted, if applicable."The Especially Yours apparel return for refund policy is as follows;"Within days*, clothing must returned for refund, excluding shipping and processing fees [redacted] ® fee of $will be deducted, if applicable."The other details regarding the Especially Yours return/exchange policy are as follows;.Restrictions: All exchanges and returns will be inspectedThose items not in pristine condition will be discarded with no exchange or refund applied.All original packaging must accompany your exchange or return (including hair net, hangtags, tissue paper, and inserts).Pristine items received after time period guidelines will be DONATED TO CHARITY on your behalf, with no exchange or refund applied.Clearance and Final Sale items CANNOT be returnedAny returned Clearance and Final Sale items will be DONATED TO CHARITY on your behalf, with no exchange or refund applied.Wig accessories (such as wig liners, foam heads, and color rings) are Final Sale and CANNOT be exchanged or returnedDiscount/Special Offer items will have refunds adjusted accordingly
Ms [redacted] placed web order # [redacted] She returned item # [redacted] for an exchange; however the apparel item (#***) was received back damaged Our Returns Department stated that the item had pink stains on the underarm area of the dress Our return and exchange policy is listed on our website and in our catalog The policy states that all exchanges and returns will be inspected and items that are not received back in pristine condition will be discarded with no exchange or refund applied We sent Ms [redacted] a notice in the mail to inform her that there was an issue with her exchange and to please contact us at her convenience I have reviewed Ms [redacted] 's exchange item (#***) and have confirmed that the item has pink stains on the underarm area We appreciate Ms [redacted] 's business as well as her mother's past business As a one-time courtesy we will issue a credit of $back to Ms [redacted] 's credit card Please allow 48-business hours to see the credit back on the credit card account Thanks
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below May 22, my charge account was credited $without my knowledge On May 26, I called the company inquiring why I had not received my replacement suit or the refund check for shipping [redacted] stated that I was issued a refund, so I asked her to hold while I checked my account I told her that I paid $for the suit and was short by $ I then was told that it was due to not having a smart label I asked her to re-read the notes written by her associate After reading the notes, she told me that I would be credited $8.99, which occurred on May This totaled my original order of $ I explained to [redacted] , that I had requested a replacement for the defective item and a check issued to cover my shipping fees She directed me to fax a copy of my receipt since a note was not found in the return item I complied and faxed the information to them A copy of the fax is enclosed.Please assist me in receiving my refund since I have not received my check of $from the company I feel that this company has been derelict in handling my concerns, hoping that I would give up.Respectfully submitted [redacted] H***I have pasted a portion of the original letter information I have provided to you Businesses As of today, I have not received my shipping fees I thank your company for helping me to resolve this matter Regards, [redacted] ***
Ms [redacted] placed phone order # [redacted] on 05/25/for item #M(***) in color 14/26A, size average The cost of item #Mwas $ Ms [redacted] sent the item back to us stating that it had been previously used; however we inspected the item upon it's return and found that the item was in brand new condition As a courtesy, we have gone ahead and sent Ms [redacted] another Mitem; the new order number is [redacted] Please allow 7-days to receive the order Thanks
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Revdex.com thank you so much for assisting with this concern, however I have not received any reimbursement from Especially YoursPlease pray further guidance Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below To Whom It may Concern: I just received this about case # [redacted] , The last statement I received about this that Especially yours was supposed to send a check with to day, I have not received anything This has not been resolved Regards, [redacted] ***
Ms [redacted] placed phone order # [redacted] for item #*** The item was a clearance/final sale item Final sale items, as stated in our catalog and on our website, cannot be returned or exchanged; all sales are final As a one-time courtesy, we will contact Ms [redacted] so she can select a different item If Ms [redacted] doesn't find another item that she likes we will issue her a refund
Ms [redacted] placed a mail order (# [redacted] ) with [redacted] on 10/15/ She returned item # [redacted] on 11/02/ The item that was returned was a Final Sale item Final Sale items, as stated in our policy in our catalog and on our website, cannot be returned for a refund or an exchange Item # [redacted] was only offered in size average; it was not offered in size large As a one-time courtesy Ms [redacted] was given a refund of $on March 29, The refund was processed as a refund check
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***To date, I have not received the credit of $
Thank you for your helpYou may close this case Upon recent further research through old emails, the retailer is correctI did ask for deferred billings, something I never do, especially since I had given a credit card number to them and for which I had believed they charged the account After a thorough search of old credit card statements, Especiallyyours never applied the charges to the card and obviously created deferred billingMrs [redacted] , my mother apparently received these bills and never notified meI am her POA and pay her billsPlease notify the retailer that the customer errored.Sincerely, [redacted] ***for [redacted]
We apolgize for the technical issues that Ms [redacted] experienced with our automated system Our phone application has the ability to identify the customer by their phone number so that the Customer Service Representative knows who they are speaking with when they receive the call The CSR's confirm who they are speaking to on each call Item # [redacted] was a discontinued item Ms [redacted] was only charged for item # [redacted] in the amount of $ We emailed Ms [redacted] on 09/to review as well Thanks
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I had filed a complaint against Paula Young/Specialty Commerce Corporation for not receiving a refund for returned merchandiseThe complaint was resolved by issuing, to me, a merchandise credit of $ However, I called today toorder other merchandise and was told there has not been a credit issued to meThis complaint is now unresolvedI would like my credit card refunded for the amount of $59.98, instead of the merchandise credit, since this company clearly doesintend to follow through as stated in their response Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved I will be sending back my order tomorrow for a refund
Ms [redacted] received a $credit back to her credit card on 12/27/for the free shipping promotion
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Ms [redacted] placed phone order # [redacted] The order shipped out on 03/01/ We received item # [redacted] for $back on 04/08/ Ms [redacted] requested a refund for the item; however the returned item (#***) had already exceeded the amount of time to be eligible for a refund Our clothing returns policy, as stated in our catalog and on our website, is that clothing can be returned for a refund within days We received Ms [redacted] 's item back on day # As a one-time courtesy, we have issued Ms [redacted] a refund in the amount of $back to her credit card Please allow 48-business hours for processing
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI'm sorry this had to come to you and not just resolved with the company Thanks you so much for your assistance with this matter Regards, [redacted]
We have reviewed the information provided by Ms [redacted] We respect her opinion on the final sale item policy; however the policy is listed in our catalogs and on our website so that customers can understand the policy before they make a purchase As a one time courtesy for being a long time, loyal Especially Yours customer we will refund Ms [redacted] the $for order # [redacted] Thanks