Dear Ms***,Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused you.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to you upon purchaseWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables you to look over the policy and decide if it will meet your needsIf not, a request can be made for the full refund of the premiumWith that being said, coverage does extend to family members of your traveling companionWe would require a copy of your companion's trip invoice to verify you were traveling together as you are the only person listed on the policy with usIf the illness or death falls within the scope of your coverage we would reimburse you for the cost of your airline ticketI apologize for any confusion our agent may have caused you and encourage you to file a claim so our Claims Department can review your file.You may file your claim online at www.allianztravelinsurance.com or call us at [redacted] to obtain a claim form.Siincerely, [redacted] Quality AnalystClaims Quality AssuranceMayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms***,Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused you.As your insuring agreement indicated, this is a named perils travel insurance program, which means it covers only the specific situations, events and losses included in this document, and only under the conditions we describeUnfortunately, the venue cancelling the event is not covered by the policyYou may want to reach out to the venue again regarding refunds they were offering.At this time I regret that we are unable to provide you with a more favorable responseSincerely, [redacted] Claims Quality Assurance [redacted] ***Richmond, VA 23233www.allianzassistance.com
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] put us through hours of hell on the phone, no one new any thing they could not find our reservation , they hung up on us like a million timesthe only reservation they kept finding was a past one from DecI was very dissatisfied with the way they handled our problemall we want is our money back, and be done with hot wire and never use them againthere is a day satisfaction, and we were not satisfied by any meansthank you
Dear Ms***,Thank you for bringing this matter to my attention We apologize for any frustration this has caused the consumer I forwarded this to our Bankcard Department for review The claim was paid in full on June 13, and then consumer should have received the payment within 5-business days from that date.Sincerely,Brian B***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Dear [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused youOur insurance records indicate you sent in documentation to the Appeal Department for review and we have determined the loss is covered by the policyAt this time, the claim has been resolvedSincerely, [redacted] Quality AnalystClaims Quality Assurance [redacted]
Dear Ms***,Our records indicate that this claim was paid on August 31, 2017.If the consumer has additional questions he may contact the Claim Department at 800-334-7525.Best regards,Kalinda H***Claims Escalation Examiner
Dear Ms***:Thank you for bringing this matter to my attentionWe only receive the consumer’s information from the ticket provider’s website when the option for insurance is selected.Our records indicate that the policy was canceled on January 27, We will contact the Finance Department to follow up since the amount should've been refunded back in the consumers account by now Sincerely,Kalinda H***Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***:Thank you for forwarding this matter to my attention.Our records indicate that the consumers claim was paid on 03/28/2017.Sincerely,Kalinda H***Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***,Thank you for providing that information We have no record of the customer contacting us previously to cancel the policy However, I have had the policy cancelled and the customer should receive a refund for the premium within 7-business days.Sincerely,Brian Bo***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***,Thank you for bringing this matter to my attentionI have reached out to that department and a manager should be contacting the consumer very soon.Regards,Kalinda H***Claims Escalation Examiner
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Having to work IS an emergency situationI DID NOT have to work when I made the reservationIt was an UNFORSEEN event which is what the insurance states that it will coverWe are a military family and do not have the luxury or the money to risking it on vacations that we may need to cancel Allianz is taking advantage of Military Families who have gone above and beyond to take care of the people working for their companyAll we ask is for a simple refundI am shocked by this response Regards, *** [redacted]
Dear Mrs [redacted] :Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused youOur insurance programs are like any other type of insurance in that there are terms, conditions and exclusions that impact coverageSpecifically included within that coverage is the following:A doctor must examine you or a traveling companion and advise you or a traveling companion to cancel or interrupt your trip before you cancel or interrupt itIf that isn’t possible, a doctor must examine you within hours of your cancellation or interruption.Our records indicate Mr [redacted] did not see a doctor prior to cancellation of the trip or within hours of doing so.At this time I regret that we are unable to provide you with a more favorable responseSincerely, [redacted] Quality AnalystClaims Quality AssuranceMayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Your airline, cruise line, or tour operator or travel supplier stops offeringall services for at least consecutive hours where you’re departing,arriving or making a connection because of: ? a natural disaster; or? severe weather Specific requirement:? Your travel supplier doesn’t offer you a substitute itineraryThe consumer filed a claim and indicated “The facility hosting the event I planned to attend closed todayThe facility was also to provide housing and some food.” – This reason is not a named peril in the insuring agreement If the venue met the definition of a travel supplier as listed in the insuring agreement, and they stopped offering all services for at least hours due to the reasons listed above, the consumer may send in verification of this from the travel supplier Sincerely, Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, *** [redacted] Their advertisement is misleading It should say up front if you have to cancel for medical reasons you must have a doctor's note The omission is mis-leading
Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer.Our insurance, like any other insurance had terms, conditions and exclusions that impact coverageSpecifically excluded from coverage was any loss arising directly or indirectly from an existing medical conditionThe medical documentation on file indicated that the cause of loss was due to a condition that was excluded from coverage.Regrettably, due to this reason, we finalized the consumers claim on January 11, and was not able to offer coverage for the loss.Sincerely,Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer.The insuring agreement required that you be employed for a certain amount of time prior to being terminated or laid offDue to this, we required verification of the length of employment.Our records indicate that we have received the required documentation and the claim was paid last week.Sincerely,Kalinda H***Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***,Thank you for forwarding this matter to my attentionI apologize for any frustration the consumer may have enduredI have contacted that departmentThe consumer should be receiving a call for further assistance within to hoursRegards,Kalinda H***Claims Escalation Examiner
Dear Ms***: Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused the consumerThe claim is still under verification reviewDue to the location of where the services were provided it takes longer than the normal processing time The agent has also contacted the consumer to apologize for the confusion and confirm the documentation on fileFor additional information the consumer may contact the Claim Department at 800-334-and speak to a manager if necessary Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com
Dear Ms***,Thank you for forwarding this matter to my attentionI have requested to have the examiner contact the consumer to provide a more in-depth explanation of what is required to complete the claimThe consumer should receive the call tomorrow during business hoursThank you,Kalinda H***Claims Escalation Examiner
Dear Ms***,Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused you.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to you upon purchaseWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables you to look over the policy and decide if it will meet your needsIf not, a request can be made for the full refund of the premiumWith that being said, coverage does extend to family members of your traveling companionWe would require a copy of your companion's trip invoice to verify you were traveling together as you are the only person listed on the policy with usIf the illness or death falls within the scope of your coverage we would reimburse you for the cost of your airline ticketI apologize for any confusion our agent may have caused you and encourage you to file a claim so our Claims Department can review your file.You may file your claim online at www.allianztravelinsurance.com or call us at [redacted] to obtain a claim form.Siincerely, [redacted] Quality AnalystClaims Quality AssuranceMayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms***,Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused you.As your insuring agreement indicated, this is a named perils travel insurance program, which means it covers only the specific situations, events and losses included in this document, and only under the conditions we describeUnfortunately, the venue cancelling the event is not covered by the policyYou may want to reach out to the venue again regarding refunds they were offering.At this time I regret that we are unable to provide you with a more favorable responseSincerely, [redacted] Claims Quality Assurance [redacted] ***Richmond, VA 23233www.allianzassistance.com
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] put us through hours of hell on the phone, no one new any thing they could not find our reservation , they hung up on us like a million timesthe only reservation they kept finding was a past one from DecI was very dissatisfied with the way they handled our problemall we want is our money back, and be done with hot wire and never use them againthere is a day satisfaction, and we were not satisfied by any meansthank you
Dear Ms***,Thank you for bringing this matter to my attention We apologize for any frustration this has caused the consumer I forwarded this to our Bankcard Department for review The claim was paid in full on June 13, and then consumer should have received the payment within 5-business days from that date.Sincerely,Brian B***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Dear [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused youOur insurance records indicate you sent in documentation to the Appeal Department for review and we have determined the loss is covered by the policyAt this time, the claim has been resolvedSincerely, [redacted] Quality AnalystClaims Quality Assurance [redacted]
Dear Ms***,Our records indicate that this claim was paid on August 31, 2017.If the consumer has additional questions he may contact the Claim Department at 800-334-7525.Best regards,Kalinda H***Claims Escalation Examiner
Dear Ms***:Thank you for bringing this matter to my attentionWe only receive the consumer’s information from the ticket provider’s website when the option for insurance is selected.Our records indicate that the policy was canceled on January 27, We will contact the Finance Department to follow up since the amount should've been refunded back in the consumers account by now Sincerely,Kalinda H***Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***:Thank you for forwarding this matter to my attention.Our records indicate that the consumers claim was paid on 03/28/2017.Sincerely,Kalinda H***Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***,Thank you for providing that information We have no record of the customer contacting us previously to cancel the policy However, I have had the policy cancelled and the customer should receive a refund for the premium within 7-business days.Sincerely,Brian Bo***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***,Thank you for bringing this matter to my attentionI have reached out to that department and a manager should be contacting the consumer very soon.Regards,Kalinda H***Claims Escalation Examiner
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Having to work IS an emergency situationI DID NOT have to work when I made the reservationIt was an UNFORSEEN event which is what the insurance states that it will coverWe are a military family and do not have the luxury or the money to risking it on vacations that we may need to cancel Allianz is taking advantage of Military Families who have gone above and beyond to take care of the people working for their companyAll we ask is for a simple refundI am shocked by this response Regards, *** [redacted]
Dear Mrs [redacted] :Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused youOur insurance programs are like any other type of insurance in that there are terms, conditions and exclusions that impact coverageSpecifically included within that coverage is the following:A doctor must examine you or a traveling companion and advise you or a traveling companion to cancel or interrupt your trip before you cancel or interrupt itIf that isn’t possible, a doctor must examine you within hours of your cancellation or interruption.Our records indicate Mr [redacted] did not see a doctor prior to cancellation of the trip or within hours of doing so.At this time I regret that we are unable to provide you with a more favorable responseSincerely, [redacted] Quality AnalystClaims Quality AssuranceMayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Your airline, cruise line, or tour operator or travel supplier stops offeringall services for at least consecutive hours where you’re departing,arriving or making a connection because of: ? a natural disaster; or? severe weather Specific requirement:? Your travel supplier doesn’t offer you a substitute itineraryThe consumer filed a claim and indicated “The facility hosting the event I planned to attend closed todayThe facility was also to provide housing and some food.” – This reason is not a named peril in the insuring agreement If the venue met the definition of a travel supplier as listed in the insuring agreement, and they stopped offering all services for at least hours due to the reasons listed above, the consumer may send in verification of this from the travel supplier Sincerely, Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, *** [redacted] Their advertisement is misleading It should say up front if you have to cancel for medical reasons you must have a doctor's note The omission is mis-leading
Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer.Our insurance, like any other insurance had terms, conditions and exclusions that impact coverageSpecifically excluded from coverage was any loss arising directly or indirectly from an existing medical conditionThe medical documentation on file indicated that the cause of loss was due to a condition that was excluded from coverage.Regrettably, due to this reason, we finalized the consumers claim on January 11, and was not able to offer coverage for the loss.Sincerely,Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer.The insuring agreement required that you be employed for a certain amount of time prior to being terminated or laid offDue to this, we required verification of the length of employment.Our records indicate that we have received the required documentation and the claim was paid last week.Sincerely,Kalinda H***Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***,Thank you for forwarding this matter to my attentionI apologize for any frustration the consumer may have enduredI have contacted that departmentThe consumer should be receiving a call for further assistance within to hoursRegards,Kalinda H***Claims Escalation Examiner
Dear Ms***: Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused the consumerThe claim is still under verification reviewDue to the location of where the services were provided it takes longer than the normal processing time The agent has also contacted the consumer to apologize for the confusion and confirm the documentation on fileFor additional information the consumer may contact the Claim Department at 800-334-and speak to a manager if necessary Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com
Dear Ms***,Thank you for forwarding this matter to my attentionI have requested to have the examiner contact the consumer to provide a more in-depth explanation of what is required to complete the claimThe consumer should receive the call tomorrow during business hoursThank you,Kalinda H***Claims Escalation Examiner