Dear Ms***: Thank you for forwarding this matter to my attentionI apologize for any frustration the refund process may have caused the consumerI have reached out to that department and requested to have someone contact the consumer in a timely manner for an updateSincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com
Dear Ms***,Unfortunately, the policy only offers a day satisfaction guaranteeOnce purchased, if within days you determine the policy does not fit your needs, you can request a full refund for the premiumIn addition to this, once a claim is filed a refund for the premium is not available.I regret that we are unable to provide you with a more favorable response Sincerely, [redacted] Claims Quality Assurance [redacted] ***Richmond, VA 23233www.allianzassistance.com
Dear [redacted] Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer and offer our condolences on the passing of his loved ones Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageIn particular, the coverage provided reimbursement for the death of a family memberFamily member was defined in the insuring agreement and unfortunately what the consumer has described was not included in that definition At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured with a more favorable response Sincerely, [redacted]
Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused.Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include:The claim form, the original tickets, proof of payment for the tickets and verification of the incident that caused the loss.Our insurance insures the ticket holder and not the person who paid for the ticketThe consumer was advised of the following by our Customer Service Department on July 10, 2016“I’m afraid that we cannot modify the name on the forms because by law, the forms and any documents need to have the same name of the policy holderFor you to be able to change the name, you can send us a notarized letter requesting the change on the policy holder’s name.”If the consumer still wishes to proceed with the claim process, all previous mentioned documentation will be needed, and if the claim is payable, we would need a notarized statement from our insured indicating she would like the check made payable to the consumer
Dear Ms. ***,Thank you for bringing this matter to my attention. I apologize for any frustration the claim process has caused the customer. In regards to claims for medical expenses, the insuring agreement stated the following: Important... This is secondary coverage. If you have health insurance, you must submit your claim to that provider first. Any benefits you receive from your primary insurance provider or from any excess coverage will be deducted from your claim.The customer needs to submit their medical expenses to their primary and/or supplementary insurance provider first. The customer would then be able to forward the explanation of benefits (EOB) to us for further review. Sincerely,Brian B***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This response from Allianz is the fourth explanation of the difference in how [redacted] and their affiliate, Allianz determine days/date which are used to calculate costIf Allianz or [redacted] provided the explanation that they so clearly state after the fact at the [redacted] website before a customer can purchase insurance coverage, then customers would be fairly notified of this discrepancyThe lesson that I learned from this experience is that [redacted] and Allianz are not companies with which I should do businessI wish I knew this before my last purchase, but I know now Regards, [redacted]
Dear [redacted] Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have you.Our insurance, like any other insurance, has terms, conditions and exclusions that impact coverage Specifically included in those terms were the following: You file a report giving a description of the property and its valuewith the appropriate local authorities, common carrier, hotel or tour operator within hours of the loss.According to the claim documentation, this requirement was not metAt this time I regret that we are unable to provide you with a more favorable response [redacted]
Dear Ms. ***: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. To address the consumers concerns, the insurance is offered in the booking path and with that offer there is additional information. It states in that... section that terms and conditions apply and there are limitations. There is also a link to review the insuring agreement prior to purchase. The same insuring agreement is then emailed to the consumer along with a 10 day satisfaction guarantee period in which the premium can be refunded in 10 days if the terms do not meet the consumer’s needs. Unfortunately, being required to work is not a covered reason under the [redacted] insurance policy. I am sorry to hear that we were unable to assist the insured at this time. Sincerely, Kalinda H***Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerOur records indicate that this claim was paid recently for the ticketsThe insurance premium is not a refundable expense For additional information the consumer may contact the Claim Department at 800-334-Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com
Dear Ms. ***: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage.... These terms were readily available in the booking path prior to purchase and also emailed to the consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium. The consumer has filed a claim for medical reasons; however we have not received the required documentation to process the claim. Until that time, we would be unable to finalize our review. The consumer may contact the Claim Department at [redacted] to obtain more information on the claim process. Sincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted]
Dear Ms***:Thank you for forwarding this matter to my attentionOur records indicate this claim was paid on 9/12/17.Best regards,Kalinda H***Claims Escalation Analyst
[redacted] Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage.... These terms were readily available in the booking path prior to purchase and also emailed to the consumer We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium. Upon review of all of the named perils that are listed in the consumers insuring agreement, unfortunately, the cancellation of a court case was not included amongst the reasons for Trip Cancelation coverage. I regret that we are unable to provide the consumer with a more favorable response. Sincerely, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After reading the reply, I have to beg the differ with the gentleman He stated, the formation was sent out prior to purchasing the ticket, that's so untrue, you cannot get the information reference the ticket The customer service representative mentioned it to me when I was trying to get info on submitting my claim Also, what person doesn't have a pre-existence condition, that should be referenced in the option block when they have the option for insurance A company that descriminates for pre-existence conditions is unethicalThank God for ACA! We should all be offered and treated without stipulation and be 100% non pre-existence any type of conditions including family members and matters.Why would they offer coverage but exclude vs include!Thank you for your assistance[redacted] Their policies should be written like other policies that accept claims without stipulations!
Dear [redacted] Thank you for forwarding this matter to my attentionPlease have the consumer provide a claim or proper policy number so that we may address their concernsSincerely, [redacted] [redacted]
Dear Ms***,Thank you for bringing this matter to my attentionWe apologize for any frustration the consumer may have endured.The insurance offered on the ticket booking website is opt in, which means the insurance would have to be selected during the booking process in order for is to receive the informationThe insurance is offered for all events regardless of the cost of the tickets.The insurance premium is refundable within days of purchase as long as the event date has not passedAccording to our records, the consumers event has already taken place.At this time, we are unable to process a refund for the insuranceI regret that we are unable to provide the consumer with a more favorable response at this time.Thank you,Kalinda H***Claims Escalation Examiner, USA
Dear Ms. ***,Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process caused the consumer. Our Claims Department received all the required information and payment was submitted on May 25, 2017. This payment represented the maximum... amount of coverage available for the type of items being claimed. The consumer should receive this payment within 5-7 business days from that date.Sincerely,Brian B***Claims Escalation ExaminerAllianz Global Assistance
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance is offered in the booking path during the purchase of event ticketsThe insurance has to be selected in order for us to get the information from the ticket supplierThe insurance is only refundable within days of purchaseThe ticket supplier also references the insurance purchase in the purchase email sent to the consumer“Thank you for adding Event Ticket Insurance to your orderYou will be billed $separately by Allianz Global AssistanceYou will receive a confirmation email from Allianz Global Assistance containing your insurance policy numberIf you do not receive the email, or if you have questions regarding your insurance, please contact Allianz Global Assistance directly at [email protected], or call 1-800-424-3396” At this time I regret that we are unable to provide the consumer with a more favorable response Sincerely, Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerThe following was sent to the consumer in June "We have completed our review of your claim Based on the claim documents you submitted and your policy coverage, we are unfortunately unable to issue payment for the full amount of your claim Please see details below: Amount Claimed: $3,683.60Amount Paid: $Reason: •This payment is to reimburse you the additional transportation expenses you incurred We are unable to reimburse the original, used portion of your flights and cruise." We are unable to reimburse for the used portions of the flight and cruise as the benefit reimburses for the unused pre-paid trip portionsAs the consumers trip was interrupted, we would only reimburse for the portion that wasn't used and wasn't refundable by the travel suppliersAt this time, we are unable to issue reimbursement with the current documentation on fileWe can consider additional expenses upon receipt of proof of payment for additional meals, additional transportation expenses, additional hotels, and/or unused, prepaid trip expensesSincerely, Kalinda H [redacted]
Dear Ms***: Thank you for forwarding this matter to my attentionI apologize for any frustration the refund process may have caused the consumerI have reached out to that department and requested to have someone contact the consumer in a timely manner for an updateSincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com
Dear Ms***,Unfortunately, the policy only offers a day satisfaction guaranteeOnce purchased, if within days you determine the policy does not fit your needs, you can request a full refund for the premiumIn addition to this, once a claim is filed a refund for the premium is not available.I regret that we are unable to provide you with a more favorable response Sincerely, [redacted] Claims Quality Assurance [redacted] ***Richmond, VA 23233www.allianzassistance.com
Dear [redacted] Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer and offer our condolences on the passing of his loved ones Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageIn particular, the coverage provided reimbursement for the death of a family memberFamily member was defined in the insuring agreement and unfortunately what the consumer has described was not included in that definition At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured with a more favorable response Sincerely, [redacted]
Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused.Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include:The claim form, the original tickets, proof of payment for the tickets and verification of the incident that caused the loss.Our insurance insures the ticket holder and not the person who paid for the ticketThe consumer was advised of the following by our Customer Service Department on July 10, 2016“I’m afraid that we cannot modify the name on the forms because by law, the forms and any documents need to have the same name of the policy holderFor you to be able to change the name, you can send us a notarized letter requesting the change on the policy holder’s name.”If the consumer still wishes to proceed with the claim process, all previous mentioned documentation will be needed, and if the claim is payable, we would need a notarized statement from our insured indicating she would like the check made payable to the consumer
Dear Ms. ***,Thank you for bringing this matter to my attention. I apologize for any frustration the claim process has caused the customer. In regards to claims for medical expenses, the insuring agreement stated the following: Important... This is secondary coverage. If you have health insurance, you must submit your claim to that provider first. Any benefits you receive from your primary insurance provider or from any excess coverage will be deducted from your claim.The customer needs to submit their medical expenses to their primary and/or supplementary insurance provider first. The customer would then be able to forward the explanation of benefits (EOB) to us for further review. Sincerely,Brian B***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This response from Allianz is the fourth explanation of the difference in how [redacted] and their affiliate, Allianz determine days/date which are used to calculate costIf Allianz or [redacted] provided the explanation that they so clearly state after the fact at the [redacted] website before a customer can purchase insurance coverage, then customers would be fairly notified of this discrepancyThe lesson that I learned from this experience is that [redacted] and Allianz are not companies with which I should do businessI wish I knew this before my last purchase, but I know now Regards, [redacted]
Dear [redacted] Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have you.Our insurance, like any other insurance, has terms, conditions and exclusions that impact coverage Specifically included in those terms were the following: You file a report giving a description of the property and its valuewith the appropriate local authorities, common carrier, hotel or tour operator within hours of the loss.According to the claim documentation, this requirement was not metAt this time I regret that we are unable to provide you with a more favorable response [redacted]
Dear Ms. ***: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. To address the consumers concerns, the insurance is offered in the booking path and with that offer there is additional information. It states in that... section that terms and conditions apply and there are limitations. There is also a link to review the insuring agreement prior to purchase. The same insuring agreement is then emailed to the consumer along with a 10 day satisfaction guarantee period in which the premium can be refunded in 10 days if the terms do not meet the consumer’s needs. Unfortunately, being required to work is not a covered reason under the [redacted] insurance policy. I am sorry to hear that we were unable to assist the insured at this time. Sincerely, Kalinda H***Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerOur records indicate that this claim was paid recently for the ticketsThe insurance premium is not a refundable expense For additional information the consumer may contact the Claim Department at 800-334-Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com
Dear Ms. ***: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage.... These terms were readily available in the booking path prior to purchase and also emailed to the consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium. The consumer has filed a claim for medical reasons; however we have not received the required documentation to process the claim. Until that time, we would be unable to finalize our review. The consumer may contact the Claim Department at [redacted] to obtain more information on the claim process. Sincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted]
Dear Ms***:Thank you for forwarding this matter to my attentionOur records indicate this claim was paid on 9/12/17.Best regards,Kalinda H***Claims Escalation Analyst
[redacted] Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage.... These terms were readily available in the booking path prior to purchase and also emailed to the consumer We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium. Upon review of all of the named perils that are listed in the consumers insuring agreement, unfortunately, the cancellation of a court case was not included amongst the reasons for Trip Cancelation coverage. I regret that we are unable to provide the consumer with a more favorable response. Sincerely, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After reading the reply, I have to beg the differ with the gentleman He stated, the formation was sent out prior to purchasing the ticket, that's so untrue, you cannot get the information reference the ticket The customer service representative mentioned it to me when I was trying to get info on submitting my claim Also, what person doesn't have a pre-existence condition, that should be referenced in the option block when they have the option for insurance A company that descriminates for pre-existence conditions is unethicalThank God for ACA! We should all be offered and treated without stipulation and be 100% non pre-existence any type of conditions including family members and matters.Why would they offer coverage but exclude vs include!Thank you for your assistance[redacted] Their policies should be written like other policies that accept claims without stipulations!
Dear [redacted] Thank you for forwarding this matter to my attentionPlease have the consumer provide a claim or proper policy number so that we may address their concernsSincerely, [redacted] [redacted]
Dear Ms***,Thank you for bringing this matter to my attentionWe apologize for any frustration the consumer may have endured.The insurance offered on the ticket booking website is opt in, which means the insurance would have to be selected during the booking process in order for is to receive the informationThe insurance is offered for all events regardless of the cost of the tickets.The insurance premium is refundable within days of purchase as long as the event date has not passedAccording to our records, the consumers event has already taken place.At this time, we are unable to process a refund for the insuranceI regret that we are unable to provide the consumer with a more favorable response at this time.Thank you,Kalinda H***Claims Escalation Examiner, USA
Dear Ms. ***,Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process caused the consumer. Our Claims Department received all the required information and payment was submitted on May 25, 2017. This payment represented the maximum... amount of coverage available for the type of items being claimed. The consumer should receive this payment within 5-7 business days from that date.Sincerely,Brian B***Claims Escalation ExaminerAllianz Global Assistance
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance is offered in the booking path during the purchase of event ticketsThe insurance has to be selected in order for us to get the information from the ticket supplierThe insurance is only refundable within days of purchaseThe ticket supplier also references the insurance purchase in the purchase email sent to the consumer“Thank you for adding Event Ticket Insurance to your orderYou will be billed $separately by Allianz Global AssistanceYou will receive a confirmation email from Allianz Global Assistance containing your insurance policy numberIf you do not receive the email, or if you have questions regarding your insurance, please contact Allianz Global Assistance directly at [email protected], or call 1-800-424-3396” At this time I regret that we are unable to provide the consumer with a more favorable response Sincerely, Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerThe following was sent to the consumer in June "We have completed our review of your claim Based on the claim documents you submitted and your policy coverage, we are unfortunately unable to issue payment for the full amount of your claim Please see details below: Amount Claimed: $3,683.60Amount Paid: $Reason: •This payment is to reimburse you the additional transportation expenses you incurred We are unable to reimburse the original, used portion of your flights and cruise." We are unable to reimburse for the used portions of the flight and cruise as the benefit reimburses for the unused pre-paid trip portionsAs the consumers trip was interrupted, we would only reimburse for the portion that wasn't used and wasn't refundable by the travel suppliersAt this time, we are unable to issue reimbursement with the current documentation on fileWe can consider additional expenses upon receipt of proof of payment for additional meals, additional transportation expenses, additional hotels, and/or unused, prepaid trip expensesSincerely, Kalinda H [redacted]