Dear *** ***Thank you for forwarding this matter to my attentionWe apologize for any frustration you may have endured.I have listened to the phone call and during that phone call *** *** advised that he wanted to know if there was coverage for hospitalization of a family memberOur
agent informed *** *** that you can claim for and seek reimbursement for the illness of a family memberA guarantee of coverage was not made.Our insurance, like any other insurance, has terms, conditions and exclusions that impact coverageSpecifically excluded from coverage is any loss that results directly or indirectly from the following general exclusion: a mental or nervous health disorder (like anxiety, depression, neurosis, psychosis and others), or any related physical complications (physical complication means any physical symptom).We have provided feedback to the claims department regarding your complaint about the service you receivedYou may contact them directly at *** if you have additional questions or concerns.At this time I regret that we are unable to provide you with a more favorable response Sincerely,*** *** *** *** *** *** *** *** *** *** *** ***
*** *** ***
***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Dear Ms***: Thank you for forwarding this matter to my attention. Please have the consumer provide their policy number or claim number so that we may continue our review. Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia
www.allianzassistance.com
Dear *** ***:Thank you for directing this matter to my attentionWe apologize for any inconvenience you may have experienced.Regarding the policy number you've provided: Our records show you paid $in premium on 12/2/I see you cancelled the policy on 12/14/and a credit
was issued to your credit card for $(one credit for $and one credit for $52.50)If you have further questions you may contact our Customer Service Department at ***.Sincerely,*** *** ***Claims Quality AssuranceMayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. We have received one document on 07/20/16- dated and signed 07/19/from the attending physicianThis document is currently being
reviewed by our Claim Department We would also need proof of payment for the ticket cost, and the actual event ticketsThis documentation would need to be sent in to the Claim Department for review Sincerely, Kalinda H*** *** ***
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the refund process has caused the consumer The policy has been canceled in our systemThe refund for the product will come from *** since that’s how it was originally paidThe
consumer will have to contact *** directly for any question regarding the refund status Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
My understanding of purchasing insurance when you travel is to provide a full refund for the ticket if for any circumstances the person is not able to travelI do not see another reason why anyone would purchase insurance to fly When my son was going to be traveling, I purchased insurance because he is unable to function because of his severe anxiety disorder The day he was flying he was not able to even get in the car to go to the airport, his doctor had been adjusting his meds My sons doctor wrote a letter about his condition and it was faxed to Allianz How can anyone say we cannot refund your money sorry, without providing any paperwork. I purchased insurance to be able to get a full refund just in case my son was not able to travel. I expect a FULL refund Please let me know if I need to take this complaint higher I will not stop until I get a full refund Thank You, *** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Clearly there were issues OUTSIDE of a pregnancy leading us to cancel and needing a doctors note, which we gotThen due to not enough information, we got more and stated on the sheet the nurse said CANNOT FLYThis still was not enough informationNow I had to go back a 3rd time now over a span of about months...so inconvenient and if this doesn't work we are going to have to take legal actionThe hospital has now posted information on this insurance company on their discussion board as a notification to never use and we will never speak highly of it again as this has been such a headache over something so simpleIf this was a pregnancy, we would have been on that flight and enjoyed our trip but we could notI have been treated poorly by every individual that i've spoken with at the company and my husband has as wellAll appropriate documents have been submitted multiple times and its clear based on reviews on Revdex.com as well as *** that i'm not the first victim of these very sly practicesA customer couldn't fly due to complications in a pregnancy that were caused due to high altitudeInstead of providing exceptional customer service and hearing out the situation and understanding what was going on, it has been drug on and avoided i'm assuming in hopes of me forgetting about it and the company gets to keep the money that they do NOT deserveI expect a refund
Regards,
*** ***
Please be advised that my previous response to complaint # *** rejecting the solution offered by the business needs to be changed to "Accepted as resolution." I responded on January 11, rejecting the offer simply because after several days, no one from Allianz had contacted us as the response had indicatedHowever, on January 12th, we received checks addressed to of our family members from Allianz (business in question)Yesterday, we received the 5th check along with an explanation for the paymentWe will consider this issue resolved and greatly appreciate the Revdex.com's involvement and help. Sincerely,*** ***
Dear Ms***:Thank you for forwarding this matter to my attention.The consumers trip interruption claim was paid as agreedThe denial notice was for the travel delay claimThe consumer has been advised of this.Sincerely,Kalinda H***Claims Escalation AnalystMayland DriveRichmond, Virginia
23233www.allianzassistance.com
Dear Ms***,Thank you for bringing this matter to my attentionI have partnered with the Sales Support Department who has advised that the Finance Department has now corrected the error and issued a refund to the consumerThe consumer has also been contacted to advise of the progress of
the discrepancyThank you,Kalinda H***Claims Escalation Examiner
Dear Ms***,Thank you for bringing this matter to my attention. We apologize for any frustration the claim process may have caused the consumer. As with any insurance, the consumer is required to prove their loss. Our Claims Department did receive the requested supporting
documentation and payment was issued on June 12, 2017. The consumer should be receiving this payment within 5-business days.Sincerely,Brian B***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once again, Allianz Assistance is diverting the attention to something that is not relevant for the case.I never claimed that I spoke with an agent from ** over the phone to purchase my ticket so please stop saying that I was with an agent over the phone to purchase my ticketsIn fact, I was trying to purchase the tickets online and there were NO Tickets issued because ** could not issue any tickets within hours of window, so, ergo Allianz Insurance should have NEVER issued any policy since no tickets were issued.I just don't understand which part Allianz as an Insurance Comapny do not understand and let me break it down for you, Allianz Assistance, NO TICKETS ISSUED THEN NO POLICY SHOULD BE ISSUED!!!Allianz Assistance, STOP WASTING MY TIME AND REFUND ME MY MONEY THAT SHOULDN'T HAVE BEEN TAKEN IN FIRST PLACE !!!
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10411805, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The credit card (company) that I used to purchase this insurance, is reversing this charge of $in my favorThe business has no choice in this matter, as the credit is now applied to my account.
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have causedTo address the consumers concerns, the insurance is offered in the booking path and with that offer there is additional informationIt states in that
section that terms and conditions apply and there are limitationsThere is also a link to review the insuring agreement prior to purchase The same insuring agreement is then emailed to the consumer along with a day satisfaction guarantee period in which the premium can be refunded in days if the terms do not meet the consumer’s needsThe insurance program provided event cancellation coverage for a number of reasons. Unfortunately, not having someone to take you to the event is not a reason that would have triggered event ticket cancellation coverage That being said, the consumer contacted us to advise that there were other reasons for the cancellation and we are currently awaiting supporting documentation for further review. Sincerely, Brian B***Claims Escalation Examiner Mayland Drive Richmond, Virginia www.allianzassistance.com
Dear Ms***,Thank you for forwarding this matter to my attention.I have forwarded the consumers request to the appropriate department whom will be contacting him further to assist with his issue.Regards,Kalinda H***Claims Escalation Examiner
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They were notified not to contact me again Additionally, I am on the list of do not contact and do not call by anyone including third partyAs far as last contact I don't as I send Allianz and email dated 2-24-to remove all mycontact information from their system See below copy of email:*** *** (AllianzGlobal Assistance)CCmeFeb 20, 2014remove my all contactinfo and confidential info from you system I am no longerinterested in your product
Regards,
*** ***
P.SI do not want them to contact me, directly, indirectly or by third party in an fashion.
meToMerriman, Freda (Allianz Global Assistance)CCmeFeb 20, 2014remove my all contact info and confidential info from you system.I am no longer interested in your product Kyle BrueningmeToMerriman, Freda (Allianz Global Assistance)CCmeFeb 20, 2014remove my all contact info and confidential info from you system.I am no longer interested in your product Kyle BrueningmeToMerriman, Freda (Allianz Global Assistance)CCmeFeb 20, 2014remove my all contact info and confidential info from you system.I am no longer interested in your product Kyle Bruening
Dear *** ***Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused youOur insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were
readily available in the booking path prior to purchase and also emailed to youThe policy also included a day satisfaction guarantee period which enables you to look over the policy and decide if it will meet your needsIf not, a request can be made for a full refund of the premium within those daysThe insuring agreement excluded coverage for any loss resulting directly or indirectly from an existing medical conditionThese are defined as: An illness or injury that you, a traveling companion or family member were seeking or receiving treatment for or had symptoms of on the day you purchased your plan,or at any time in the days before you purchased it.According to the medical documentation on file, the condition that caused your loss is excluded from coverage as the condition was symptomatic during the 120day exclusionary periodAlthough chemotherapy began after the purchase of the policy, the illness causing the need for chemotherapy is considered "existing."At this time, my review indicates that we are unable to provide coverage for your lossI regret that we are unable to provide you with a more favorable response Sincerely,*** ***
*** ***
*** *** ***
*** *** ***
*** ** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with this response because the company didn't even address the issue at hand which that they falsely advertised there product on there websiteThey entice as well mislead there consumers into buying a product that they do not provideThey do not state that there needs to be a specific reason for the change of flight fee on the website as you are purchasing the product but instead put it in fine print after purchase in there policy informationI didn't feel the need to read the policy since the products were already described on there website and I thought I knew what I was purchasing since I assumed they were an honest insurance companyUnfortunately, I guess I was wrong, and thus am still not satisfied with this company's reply
Regards,
*** ***
Dear *** ***Thank you for forwarding this matter to my attentionWe apologize for any frustration you may have endured.I have listened to the phone call and during that phone call *** *** advised that he wanted to know if there was coverage for hospitalization of a family memberOur
agent informed *** *** that you can claim for and seek reimbursement for the illness of a family memberA guarantee of coverage was not made.Our insurance, like any other insurance, has terms, conditions and exclusions that impact coverageSpecifically excluded from coverage is any loss that results directly or indirectly from the following general exclusion: a mental or nervous health disorder (like anxiety, depression, neurosis, psychosis and others), or any related physical complications (physical complication means any physical symptom).We have provided feedback to the claims department regarding your complaint about the service you receivedYou may contact them directly at *** if you have additional questions or concerns.At this time I regret that we are unable to provide you with a more favorable response Sincerely,*** *** *** *** *** *** *** *** *** *** *** ***
*** *** ***
***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Dear Ms***: Thank you for forwarding this matter to my attention. Please have the consumer provide their policy number or claim number so that we may continue our review. Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia
www.allianzassistance.com
Dear *** ***:Thank you for directing this matter to my attentionWe apologize for any inconvenience you may have experienced.Regarding the policy number you've provided: Our records show you paid $in premium on 12/2/I see you cancelled the policy on 12/14/and a credit
was issued to your credit card for $(one credit for $and one credit for $52.50)If you have further questions you may contact our Customer Service Department at ***.Sincerely,*** *** ***Claims Quality AssuranceMayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. We have received one document on 07/20/16- dated and signed 07/19/from the attending physicianThis document is currently being
reviewed by our Claim Department We would also need proof of payment for the ticket cost, and the actual event ticketsThis documentation would need to be sent in to the Claim Department for review Sincerely, Kalinda H*** *** ***
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the refund process has caused the consumer The policy has been canceled in our systemThe refund for the product will come from *** since that’s how it was originally paidThe
consumer will have to contact *** directly for any question regarding the refund status Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
My understanding of purchasing insurance when you travel is to provide a full refund for the ticket if for any circumstances the person is not able to travelI do not see another reason why anyone would purchase insurance to fly When my son was going to be traveling, I purchased insurance because he is unable to function because of his severe anxiety disorder The day he was flying he was not able to even get in the car to go to the airport, his doctor had been adjusting his meds My sons doctor wrote a letter about his condition and it was faxed to Allianz How can anyone say we cannot refund your money sorry, without providing any paperwork. I purchased insurance to be able to get a full refund just in case my son was not able to travel. I expect a FULL refund Please let me know if I need to take this complaint higher I will not stop until I get a full refund Thank You, *** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Clearly there were issues OUTSIDE of a pregnancy leading us to cancel and needing a doctors note, which we gotThen due to not enough information, we got more and stated on the sheet the nurse said CANNOT FLYThis still was not enough informationNow I had to go back a 3rd time now over a span of about months...so inconvenient and if this doesn't work we are going to have to take legal actionThe hospital has now posted information on this insurance company on their discussion board as a notification to never use and we will never speak highly of it again as this has been such a headache over something so simpleIf this was a pregnancy, we would have been on that flight and enjoyed our trip but we could notI have been treated poorly by every individual that i've spoken with at the company and my husband has as wellAll appropriate documents have been submitted multiple times and its clear based on reviews on Revdex.com as well as *** that i'm not the first victim of these very sly practicesA customer couldn't fly due to complications in a pregnancy that were caused due to high altitudeInstead of providing exceptional customer service and hearing out the situation and understanding what was going on, it has been drug on and avoided i'm assuming in hopes of me forgetting about it and the company gets to keep the money that they do NOT deserveI expect a refund
Regards,
*** ***
Please be advised that my previous response to complaint # *** rejecting the solution offered by the business needs to be changed to "Accepted as resolution." I responded on January 11, rejecting the offer simply because after several days, no one from Allianz had contacted us as the response had indicatedHowever, on January 12th, we received checks addressed to of our family members from Allianz (business in question)Yesterday, we received the 5th check along with an explanation for the paymentWe will consider this issue resolved and greatly appreciate the Revdex.com's involvement and help. Sincerely,*** ***
Dear Ms***:Thank you for forwarding this matter to my attention.The consumers trip interruption claim was paid as agreedThe denial notice was for the travel delay claimThe consumer has been advised of this.Sincerely,Kalinda H***Claims Escalation AnalystMayland DriveRichmond, Virginia
23233www.allianzassistance.com
Dear Ms***,Thank you for bringing this matter to my attentionI have partnered with the Sales Support Department who has advised that the Finance Department has now corrected the error and issued a refund to the consumerThe consumer has also been contacted to advise of the progress of
the discrepancyThank you,Kalinda H***Claims Escalation Examiner
Dear Ms***,Thank you for bringing this matter to my attention. We apologize for any frustration the claim process may have caused the consumer. As with any insurance, the consumer is required to prove their loss. Our Claims Department did receive the requested supporting
documentation and payment was issued on June 12, 2017. The consumer should be receiving this payment within 5-business days.Sincerely,Brian B***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once again, Allianz Assistance is diverting the attention to something that is not relevant for the case.I never claimed that I spoke with an agent from ** over the phone to purchase my ticket so please stop saying that I was with an agent over the phone to purchase my ticketsIn fact, I was trying to purchase the tickets online and there were NO Tickets issued because ** could not issue any tickets within hours of window, so, ergo Allianz Insurance should have NEVER issued any policy since no tickets were issued.I just don't understand which part Allianz as an Insurance Comapny do not understand and let me break it down for you, Allianz Assistance, NO TICKETS ISSUED THEN NO POLICY SHOULD BE ISSUED!!!Allianz Assistance, STOP WASTING MY TIME AND REFUND ME MY MONEY THAT SHOULDN'T HAVE BEEN TAKEN IN FIRST PLACE !!!
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10411805, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The credit card (company) that I used to purchase this insurance, is reversing this charge of $in my favorThe business has no choice in this matter, as the credit is now applied to my account.
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have causedTo address the consumers concerns, the insurance is offered in the booking path and with that offer there is additional informationIt states in that
section that terms and conditions apply and there are limitationsThere is also a link to review the insuring agreement prior to purchase The same insuring agreement is then emailed to the consumer along with a day satisfaction guarantee period in which the premium can be refunded in days if the terms do not meet the consumer’s needsThe insurance program provided event cancellation coverage for a number of reasons. Unfortunately, not having someone to take you to the event is not a reason that would have triggered event ticket cancellation coverage That being said, the consumer contacted us to advise that there were other reasons for the cancellation and we are currently awaiting supporting documentation for further review. Sincerely, Brian B***Claims Escalation Examiner Mayland Drive Richmond, Virginia www.allianzassistance.com
Dear Ms***,Thank you for forwarding this matter to my attention.I have forwarded the consumers request to the appropriate department whom will be contacting him further to assist with his issue.Regards,Kalinda H***Claims Escalation Examiner
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They were notified not to contact me again Additionally, I am on the list of do not contact and do not call by anyone including third partyAs far as last contact I don't as I send Allianz and email dated 2-24-to remove all mycontact information from their system See below copy of email:*** *** (AllianzGlobal Assistance)CCmeFeb 20, 2014remove my all contactinfo and confidential info from you system I am no longerinterested in your product
Regards,
*** ***
P.SI do not want them to contact me, directly, indirectly or by third party in an fashion.
meToMerriman, Freda (Allianz Global Assistance)CCmeFeb 20, 2014remove my all contact info and confidential info from you system.I am no longer interested in your product Kyle BrueningmeToMerriman, Freda (Allianz Global Assistance)CCmeFeb 20, 2014remove my all contact info and confidential info from you system.I am no longer interested in your product Kyle BrueningmeToMerriman, Freda (Allianz Global Assistance)CCmeFeb 20, 2014remove my all contact info and confidential info from you system.I am no longer interested in your product Kyle Bruening
Dear *** ***Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused youOur insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were
readily available in the booking path prior to purchase and also emailed to youThe policy also included a day satisfaction guarantee period which enables you to look over the policy and decide if it will meet your needsIf not, a request can be made for a full refund of the premium within those daysThe insuring agreement excluded coverage for any loss resulting directly or indirectly from an existing medical conditionThese are defined as: An illness or injury that you, a traveling companion or family member were seeking or receiving treatment for or had symptoms of on the day you purchased your plan,or at any time in the days before you purchased it.According to the medical documentation on file, the condition that caused your loss is excluded from coverage as the condition was symptomatic during the 120day exclusionary periodAlthough chemotherapy began after the purchase of the policy, the illness causing the need for chemotherapy is considered "existing."At this time, my review indicates that we are unable to provide coverage for your lossI regret that we are unable to provide you with a more favorable response Sincerely,*** ***
*** ***
*** *** ***
*** *** ***
*** ** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with this response because the company didn't even address the issue at hand which that they falsely advertised there product on there websiteThey entice as well mislead there consumers into buying a product that they do not provideThey do not state that there needs to be a specific reason for the change of flight fee on the website as you are purchasing the product but instead put it in fine print after purchase in there policy informationI didn't feel the need to read the policy since the products were already described on there website and I thought I knew what I was purchasing since I assumed they were an honest insurance companyUnfortunately, I guess I was wrong, and thus am still not satisfied with this company's reply
Regards,
*** ***