Dear Ms. [redacted],Thank you for forwarding this issue to my attention. According to our records, the consumers claim was submitted for payment on August 26, 2015. The consumer should allow 5 to 7 business days to receive the check. The policy listed in the complaint has also been...
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I want SOMEONE to do research into whether or not this company has had similar complaints. I feel as if it is common practice. They did this twice to me where the policy was started a day early and ended a day short. That can not be a coincidence. They are basically getting out of coverage for 2 days. I KNOW what days I entered when I purchased the policy as I TRIPLE checked the info. My rental dates NEVER changed.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Dear Ms. [redacted], Thank you for bringing this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Due to inconsistencies in the claim(s) that were filed, a more thorough investigation of the claim(s) is being done and it is...
still under review. A review can take at least 30 days and once the review is completed the consumer will be updated. Regrettably, we don’t have a more favorable decision for the consumer at this time. For up to date information, the Claim Department may be contacted at 800-334-7525. Thank you, Kalinda H[redacted] Claims Escalation Examiner, USA
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We
apologize for any frustration the claims process may have caused the consumer.The consumer listed the cause of loss as multiple traffic
accidents and traffic congestion on the way to departure. The insuring agreement provided coverage for the following:You or a traveling companion is in a
traffic accident on
the way to yourpoint
of departure; and:· you or the traveling companion need medical
attention; or· the car needs
to be repaired because it’s not safe to drive.As the consumer was not involved in a traffic accident we
were unable to cover the loss. Sincerely,Kalinda
H[redacted]Claims
Escalation Analyst9950 Mayland Drive Richmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. The claim has been in a temporary closed status since July 14th as the documentation requested to complete the claim has yet to be...
received. The consumer has been advised of the documentation needed from the physician to confirm if we are able to provide coverage for the medical condition. Until the documentation is received, we would be unable to finalize the claim review. Sincerely, Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Please have the consumer provide the correct claim or policy number so that we may address their concerns. The number provided did not bring up a claim. Sincerely,Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive...
Richmond, Virginia 23233 www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This was not purchased by and agency so that is irrelevant. The agent told me directly that this was covered. The old company I worked for is a direct competitor of the company I am with now, they will not send anything.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.already gave you itemized bill.not sure how much more you want to itemized.going to court next , this is enough [redacted] already!!
Regards,
[redacted]
Dear Ms. [redacted],Thank you for providing that information. We have no record of the customer contacting us previously to cancel the policy. However, I have had the policy cancelled and the customer should receive a refund for the premium within 7-10 business days.Sincerely,Brian...
Bo[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to the...
consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium.Upon review of the claim, the cause of loss was due to a general program exclusion. Due to this, I regret that we are unable to honor the claim for reimbursement. Sincerely,Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted], Thank you for bringing this matter to my attention. We apologize for any frustration the consumer may have endured. Our records indicate that the policy has been canceled on our end. As the refund would come from [redacted], the consumer may want to contact them to follow...
up with their policies and procedures on refunds. Thank you, Kalinda H[redacted] Claims Escalation Examiner, USA
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for the delay to the consumer’s initial response.Our records indicate that the policy was canceled as requested. Sincerely,Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia...
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The language is buried deep in the policy which is 42 pages long. I feel the insurance company and the airline industry have created ways to keep people with chronic illnesses from traveling without possibility of deep forfeiture. It is extremely bias that someone with cancer cannot travel until they are at a stage of "no sign of cancer". Do you realize that someone who has gone through cancer treatment has to visit their doctor every 90 days in the first year. Allianz's policy says that if you see a doctor for this condition within 120 days prior to buying their policy they are exempt from having to pay the claim if they than have a recurrence of the cancer and have to be treated. This does not allow the traveler and company to take advantage of discounted airfare. Short of someone dying or getting sick while in travel status will they pay the claim.
Regards,
[redacted]
Thank you for forwarding this matter to my attention. Please have the consumer provide the policy/claim number so that we may address their concerns. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find Aliianz's explanation for denying my claim weak at best, and a farce at worst. Bottom line is that I purchased an airline ticket for a flight that I was intending to take the very next day; and at the same time that I purchased the ticket, I bought travel insurance to cover myself for the few hours between the time of my ticket purchase and the time of my flight. If Allianz's travel insurance policies do NOT in fact take effect from the moment that they are purchased and paid for, then Allianz should make their customers & prospective customers aware of this fact BEFORE buy/pay for a policy. As for me, had I known about this delay in having my travel insurance take effect, I would NOT have purchased the policy at all...because I was intending to fly the very next day and the policy would have been essentially useless to me. So, as a rule and requirement, in the absence of apprising Allianz policy purchasers that their policy would not take effect immediately after purchase - AND MAKING US AWARE OF THIS FACT PRIOR TO THE TIME OF POLICY PURCHASE - Allianz MUST change their policy and make their policies effective from the moment that a customer purchases a travel insurance policy. In today's world, where customers can purchase their travel in real-time (i.e. buy now and travel within a few hours), it is INCUMBENT on companies like Allianz to make their customers (and prospective customers) aware of ALL the important facts, features, AND LIMITATIONS before an individual buys their product. Simply sending an email/communication AFTER the purchase is categorically insufficient.I intend to pursue my case to WHATEVER LENGTHS THAT I NEED TO in order to get a fair and reasonable result and outcome. If that means that I have to file a case with the [redacted], [redacted], [redacted], and/or the court of law, then I am fully prepared to do that.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There is no accountability by the insurance company to do there due diligence to contact the consumer with the claim denial prior to the event date. I received a letter in the mail dated [redacted] the date of the event was [redacted]. At this point I will not receive the resolution I desire. However more should be done to prevent others from being scammed.
Regards,
[redacted] [redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. Specifically excluded from coverage was any loss...
arising directly or indirectly from an existing medical condition. The medical documentation on file indicated that the cause of loss was due to a condition that was excluded from coverage.Regrettably, due to this reason, we finalized the consumers claim on January 11, 2017 and was not able to offer coverage for the loss.Sincerely,Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. The insurance does not cover for any reason, and is not advertised as such. The insuring agreement that listed the named perils was readily available for...
review online prior to purchase and also emailed to the consumer. We show no error in that submission. Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include:The claim form, the original tickets, proof of payment for the tickets, verification of the incident that caused the loss. He may send these items into the Claim Department for processing which normally takes 7-10 business days for review. Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration this may have caused the consumer. Our insurance is offered in the booking path during the purchase of event tickets. The insurance has to be selected in order for us to get the...
information from the ticket supplier. We located policy [redacted] and have had it cancelled. Mr. [redacted] should see the refund of [redacted] back on the credit card used for purchase within 5-7 business days. Additionally, an email confirmation of the cancellation was sent to the customer at [redacted] Sincerely, Brian B[redacted]Claims Escalation Examiner, USA
Dear Ms. [redacted],Thank you for forwarding this issue to my attention. According to our records, the consumers claim was submitted for payment on August 26, 2015. The consumer should allow 5 to 7 business days to receive the check. The policy listed in the complaint has also been...
canceled effective today. Thank you,
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I want SOMEONE to do research into whether or not this company has had similar complaints. I feel as if it is common practice. They did this twice to me where the policy was started a day early and ended a day short. That can not be a coincidence. They are basically getting out of coverage for 2 days. I KNOW what days I entered when I purchased the policy as I TRIPLE checked the info. My rental dates NEVER changed.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Dear Ms. [redacted], Thank you for bringing this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Due to inconsistencies in the claim(s) that were filed, a more thorough investigation of the claim(s) is being done and it is...
still under review. A review can take at least 30 days and once the review is completed the consumer will be updated. Regrettably, we don’t have a more favorable decision for the consumer at this time. For up to date information, the Claim Department may be contacted at 800-334-7525. Thank you, Kalinda H[redacted] Claims Escalation Examiner, USA
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We
apologize for any frustration the claims process may have caused the consumer.The consumer listed the cause of loss as multiple traffic
accidents and traffic congestion on the way to departure. The insuring agreement provided coverage for the following:You or a traveling companion is in a
traffic accident on
the way to yourpoint
of departure; and:· you or the traveling companion need medical
attention; or· the car needs
to be repaired because it’s not safe to drive.As the consumer was not involved in a traffic accident we
were unable to cover the loss. Sincerely,Kalinda
H[redacted]Claims
Escalation Analyst9950 Mayland Drive Richmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. The claim has been in a temporary closed status since July 14th as the documentation requested to complete the claim has yet to be...
received. The consumer has been advised of the documentation needed from the physician to confirm if we are able to provide coverage for the medical condition. Until the documentation is received, we would be unable to finalize the claim review. Sincerely, Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Please have the consumer provide the correct claim or policy number so that we may address their concerns. The number provided did not bring up a claim. Sincerely,Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive...
Richmond, Virginia 23233 www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This was not purchased by and agency so that is irrelevant. The agent told me directly that this was covered. The old company I worked for is a direct competitor of the company I am with now, they will not send anything.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.already gave you itemized bill.not sure how much more you want to itemized.going to court next , this is enough [redacted] already!!
Regards,
[redacted]
Dear Ms. [redacted],Thank you for providing that information. We have no record of the customer contacting us previously to cancel the policy. However, I have had the policy cancelled and the customer should receive a refund for the premium within 7-10 business days.Sincerely,Brian...
Bo[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to the...
consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium.Upon review of the claim, the cause of loss was due to a general program exclusion. Due to this, I regret that we are unable to honor the claim for reimbursement. Sincerely,Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted], Thank you for bringing this matter to my attention. We apologize for any frustration the consumer may have endured. Our records indicate that the policy has been canceled on our end. As the refund would come from [redacted], the consumer may want to contact them to follow...
up with their policies and procedures on refunds. Thank you, Kalinda H[redacted] Claims Escalation Examiner, USA
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for the delay to the consumer’s initial response.Our records indicate that the policy was canceled as requested. Sincerely,Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia...
23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The language is buried deep in the policy which is 42 pages long. I feel the insurance company and the airline industry have created ways to keep people with chronic illnesses from traveling without possibility of deep forfeiture. It is extremely bias that someone with cancer cannot travel until they are at a stage of "no sign of cancer". Do you realize that someone who has gone through cancer treatment has to visit their doctor every 90 days in the first year. Allianz's policy says that if you see a doctor for this condition within 120 days prior to buying their policy they are exempt from having to pay the claim if they than have a recurrence of the cancer and have to be treated. This does not allow the traveler and company to take advantage of discounted airfare. Short of someone dying or getting sick while in travel status will they pay the claim.
Regards,
[redacted]
Thank you for forwarding this matter to my attention. Please have the consumer provide the policy/claim number so that we may address their concerns. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find Aliianz's explanation for denying my claim weak at best, and a farce at worst. Bottom line is that I purchased an airline ticket for a flight that I was intending to take the very next day; and at the same time that I purchased the ticket, I bought travel insurance to cover myself for the few hours between the time of my ticket purchase and the time of my flight. If Allianz's travel insurance policies do NOT in fact take effect from the moment that they are purchased and paid for, then Allianz should make their customers & prospective customers aware of this fact BEFORE buy/pay for a policy. As for me, had I known about this delay in having my travel insurance take effect, I would NOT have purchased the policy at all...because I was intending to fly the very next day and the policy would have been essentially useless to me. So, as a rule and requirement, in the absence of apprising Allianz policy purchasers that their policy would not take effect immediately after purchase - AND MAKING US AWARE OF THIS FACT PRIOR TO THE TIME OF POLICY PURCHASE - Allianz MUST change their policy and make their policies effective from the moment that a customer purchases a travel insurance policy. In today's world, where customers can purchase their travel in real-time (i.e. buy now and travel within a few hours), it is INCUMBENT on companies like Allianz to make their customers (and prospective customers) aware of ALL the important facts, features, AND LIMITATIONS before an individual buys their product. Simply sending an email/communication AFTER the purchase is categorically insufficient.I intend to pursue my case to WHATEVER LENGTHS THAT I NEED TO in order to get a fair and reasonable result and outcome. If that means that I have to file a case with the [redacted], [redacted], [redacted], and/or the court of law, then I am fully prepared to do that.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There is no accountability by the insurance company to do there due diligence to contact the consumer with the claim denial prior to the event date. I received a letter in the mail dated [redacted] the date of the event was [redacted]. At this point I will not receive the resolution I desire. However more should be done to prevent others from being scammed.
Regards,
[redacted] [redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. Specifically excluded from coverage was any loss...
arising directly or indirectly from an existing medical condition. The medical documentation on file indicated that the cause of loss was due to a condition that was excluded from coverage.Regrettably, due to this reason, we finalized the consumers claim on January 11, 2017 and was not able to offer coverage for the loss.Sincerely,Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. The insurance does not cover for any reason, and is not advertised as such. The insuring agreement that listed the named perils was readily available for...
review online prior to purchase and also emailed to the consumer. We show no error in that submission. Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include:The claim form, the original tickets, proof of payment for the tickets, verification of the incident that caused the loss. He may send these items into the Claim Department for processing which normally takes 7-10 business days for review. Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration this may have caused the consumer. Our insurance is offered in the booking path during the purchase of event tickets. The insurance has to be selected in order for us to get the...
information from the ticket supplier. We located policy [redacted] and have had it cancelled. Mr. [redacted] should see the refund of [redacted] back on the credit card used for purchase within 5-7 business days. Additionally, an email confirmation of the cancellation was sent to the customer at [redacted] Sincerely, Brian B[redacted]Claims Escalation Examiner, USA